Lucent Technologies Amis Analog Networking Guide

							AMIS Analog Networking  585-300-512  Issue 7
May 1999
About This Document 
xi Conventions Used 
nGlossary
The Glossary p rovid es a d efinition of terms and  ac ronyms used  in the 
document.
nInd ex
The Index p rovid es an alp hab etic al listing  of p rinc ip al sub jec ts c overed  in 
this doc ument.
Conventions Used
The following c onventions were used  in this d oc ument:
nRound ed  boxes rep resent keyb oard  keys that you p ress. 
For examp le, an instruc tion to p ress the enter key is shown as
Press .
nSq uare b oxes rep resent p hone p ad  keys that you p ress.
For examp le, an instruc tion to p ress zero on the p hone p ad  is shown as
Press .
nThe word “ enter”  means to typ e a value and press  .
For example, an instruc tion to type y and press   is shown as
En t e r  y
 to c ontinue.
nTwo or three keys that you p ress at the same time (that is, you hold  d own 
the first key while p ressing  the sec ond  and /or third  key) are shown as a 
rounded box that contains two or more words separated by hyphens. For 
examp le, an instruc tion to p ress and  hold    while typ ing  the letter d  is 
shown as 
Press 
nCommands and  text you type or enter ap p ear in b old .
nValues, instruc tions, and  p romp ts that you see on the sc reen ap p ear as 
follows: Press any key to continue.
nVariab les that the system sup p lies or that you must supp ly ap p ear in 
italic s.
For examp le, an error messag e inc lud ing  one of your filenames ap p ears 
as
The file
 
filename is formatted incorrectly
ENTER
0
ENTER
ENTER
ALT
ALT-d 
						

							AMIS Analog Networking  585-300-512  Issue 7
May 1999
About This Document 
xii Related Resources 
Related Resources
In ad dition to this d oc ument, you may need  to referenc e add itional d oc uments 
ab out your voice mail system. For a list of d oc uments related  to your system, see 
the Luc ent Tec hnolog ies Prod uc t Pub lic ations Catalog  web site at 
www.luc ent.c om/enterp rise/d oc umentation.
Trademarks and Service Marks
The following trademarked products are mentioned in the books in the INTUITY 
lib rary:
nAT™ is a trad emark of Hayes Mic roc omp uter Prod uc ts, Inc .
nAUDIX®  is a reg istered  trad emark of Luc ent Tec hnolog ies.
nBT-542B™ is a trad emark of BusLog ic  Inc .
nCOMSPHERE®  is a reg istered  trad emark of Parad yne Corp.
nCONVERSANT®  is a reg istered  trad emark of Luc ent Tec hnolog ies.
nDEFINITY®  is a reg istered  trad emark of Luc ent Tec hnolog ies in the U.S. 
and  throug hout the world .
nDterm™ is a trad emark of NEC Telep hones, Inc .
nEq uinox™ is a trad emark of Eq uinox Systems, Inc .
n5 ESS®  is  a  re g is t e re d  t r a d e m a r k o f  L u c e n t  Te c h n o lo g i e s .
nINTUITY™ is a trad emark of Luc ent Tec hnologies.
nMD110®  is a registered trademark of Ericsson, Inc.
nMEGAPLEX™ is a trademark of Equinox System, Inc.
nMEGAPORT™ is a trad emark of Eq uinox Systems, Inc .
nMerid ian™ is a trad emark of Northern Telec om Limited .
nMERLIN LEGEND®  is a reg istered  trad emark of Luc ent Tec hnolog ies.
nMic roc om Networking  Protoc ol®  is a reg istered  trad emark of Mic roc om, 
Inc .
nMic rosoft®  is a reg istered  trad emark of Mic rosoft Corporation.
nMS®  is a reg istered  trad emark of Mic rosoft Corp oration.
nMS-DOS®  is a reg istered  trad emark of Mic rosoft Corp oration.
nNEAX™ is a trad emark of NEC Telep hone, Inc .
nNEC®  is a reg istered  trad emark of NEC Telep hones, Inc .
nNetware®  is a reg istered  trad emark of Novell, Inc .
nNetware®  Load ab le Mod ule™ is a trad emark of Novell, Inc . 
						

							AMIS Analog Networking  585-300-512  Issue 7
May 1999
About This Document 
xiii How to Make Comments About This Document 
nNLM®  is a reg istered  trad emark of Novell, Inc .
nNorthern Telec om®  is a reg istered  trad emark of Northern Telec om 
Limited .
nNovell®  is a reg istered  trademark of Novell, Inc.
nORACLE™ is a trad emark of Orac le Corp oration.
nParadyne®  is a registered trademark of Paradyne Corp.
nPhillip s®  is a registered trad emark of Phillip s Sc rew Comp any.
nRolm®  is a registered  trad emark of International Business Mac hines.
nSL-1™ is a trad emark of Northern Telec om Limited .
nsoftFAX®  is a registered trademark of VOXEM, Inc .
nTMI™ is a trad emark of Texas Mic ro Systems, Inc .
nUNIX®  is a reg istered  trad emark of Novell in the United  States and  other 
countries, licensed exclusively through X/Open Company Limited.
nVOXEM®  is a reg istered  trad emark of VOXEM, Inc .
nVT100™ is a trad emark of Dig ital Eq uip ment Corp oration.
nWindows™ is a trademark of Microsoft Corporation.
How to Make Comments About This 
Document
We are interested  in your sug g estions for imp roving  this doc ument. Please send  
your c omments and sugg estions to: 
Luc ent Tec hnolog ies
OMD Tec hnic al Public ations
Room 22-2X57 
11900 North Pec os Street 
Denver, Colorad o 80234 
Send  email c omments to:
oc teltec hp ub s@luc ent.c om 
						

							AMIS Analog Networking  585-300-512  Issue 7
May 1999
About This Document 
xiv How to Make Comments About This Document  
						

							Overview 
1-1  
1
AMIS Analog Networking  585-300-512  Issue 7
May 1999
1
Overview
The Audio Messaging Interchange Spec ification (AMIS) Analog Networking 
feature p ermits sub sc rib ers to exc hange voic e mail messag es with voic e 
messag ing  systems anywhere in the world , p rovid ed  those systems also have 
AMIS analog  networking  c ap ab ilities. The Message Delivery feature p ermits 
sub sc rib ers to send rec orded  messag es to any touc h-tone telephone, anywhere 
in the world  (inc lud ing  someone’s home). 
Both features are sold  tog ether in a single p ac kag e. The AMIS Analog 
Networking  and  Messag e Delivery features must b e ac tivated  b y Luc ent 
Tec hnolog ies p ersonnel b efore c ustomers c an imp lement them. 
General c onsid erations related  to the AMIS Analog  Networking  and  Messag e 
Delivery features inc lud e: 
nTh e  Messag e Send ing  Restric tions feature c an b e used  to limit AMIS 
Analog  Networking  and /or Messag e Delivery c alls to sp ec ified  remote 
mac hines (numb ers) or user c ommunities. This help s the system 
ad ministrator p revent unnec essary outc alls and  c ontrol unauthorized  
long -distanc e c alls. For more information ab out voic e mail system sec urity, 
refer to the 
GBCS Prod uc ts Sec urity Hand b ook, 555-025-600, or the 
ap p rop riate ad ministration manual for your system. 
nMessag es are played to the remote mac hine or messag e rec ip ient; for 
examp le, it takes a full minute for the loc al system to play a one-minute 
messag e. Bec ause messag es are transmitted  over analog  lines, their 
q uality may d eg rad e.  
						

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Overview 
1-2 AMIS Analog Networking 
1
nThe AMIS Analog  Networking  feature, Messag e Delivery feature, and  
Outc alling  feature all share the outc alling  messag e-transmission q ueue 
and  the outc alling ports ad ministered for the system. The messag e 
transmission sc hed ule ad ministered  for AMIS Analog  and  Messag e 
Delivery messag es to b e d elivered  must b e equal to or a sub set of the 
outc alling  p eriod s ad ministered  on the system, or the messag es will not 
b e transmitted . Further c onsiderations for outc alling  p ort use are c overed  
in Chap ter 2, Planning  and  Desig n 
The maximum numb er of messag es that c an b e stored  in the shared  
AMIS/messag e d elivery/outc alling  queue is 250. If the transmission q ueue 
reac hes 250 messag es, no more messag es are d elivered  to the q ueue 
until the messag es in the q ueue are transmitted  (they remain in the 
send er’s outg oing  mailb ox in the 
und elivered c ateg ory). 
The AMIS Analog  Networking  and  Messag e Delivery feature d esc rip tion, use, 
and  op eration are d esc rib ed  in the following  sec tions. A summary of feature 
enhanc ements b etween various software releases ap p ears at the end  of this 
chapter. 
AMIS Analog Networking
AMIS analog  networking allows remote or d isp arate voic e mail systems to literally 
“ talk”  to eac h other. Bec ause the AMIS p rotoc ol is an ind ustry stand ard , 
messag es c an b e exc hang ed  with users on Luc ent Tec hnolog ies voic e mail 
systems or on systems made b y vend ors other than Luc ent Tec hnolog ies. The 
only restric tion is that b oth systems have AMIS analog  networking  c ap ab ilities. 
The AMIS Analog  Networking  feature is esp ec ially useful to the following  
c ustomers: 
nAUDIX system c ustomers who wish to exc hang e voic e mail messag es 
with DEFINITY AUDIX systems, Intuity systems, or with non-Luc ent 
Tec hnolog ies voic e messag ing  systems that c annot b e d ig itally 
networked . The AUDIX system sup p orts both d ig ital networking  and AMIS 
analog networking . Both typ es of networking  may b e used  on the same 
mac hine. 
nDEFINITY AUDIX system c ustomers who wish to exc hang e voic e mail 
messag es with AUDIX systems, other DEFINITY AUDIX systems, Intuity 
systems, or with non-Luc ent Tec hnolog ies voic e messag ing systems. The 
DEFINITY AUDIX system c urrently relies up on AMIS analog  networking  for 
all its networking  func tions. 
nIntuity system customers who wish to exchang e voice mail messag es with 
AUDIX systems, DEFINITY AUDIX systems, other Intuity systems, or with 
non-Luc ent Tec hnolog ies voic e messag ing  systems. The Intuity system 
supports both digital networking and AMIS analog networking. Both types 
of networking  may b e used  on the same mac hine. 
						

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Overview 
1-3 AMIS Analog Networking 
1
Other c onsid erations related  to the AMIS Analog  Networking  feature inc lud e: 
nAn Luc ent Tec hnolog ies voic e mail system using  AMIS analog  networking  
c an exc hang e messag es with 
any voic e mail system that has AMIS analog  
c ap abilities as long  as the remote mac hine is d efined  on the loc al voic e 
mail system. AMIS messag es c an alternatively b e sent to a 
range of 
ad ministered  remote mac hines (for examp le, all mac hines in a sp ec ific  
area c od e or all loc al numb ers). However, system administrators should  
take p rec autions when ad ministering a rang e of mac hines to p revent 
unauthorized  long -d istanc e c alls or minimize exc essive p ort use (see the 
Se c u r i t y  sec tion in Chap ter 2, Planning  and  Desig n 
nMessag es are played to the rec ip ient’s system; for examp le, it takes one 
full minute for the rec eiving  system to rec ord  a one-minute messag e. If the 
same messag e is b eing  d elivered to more than one rec ip ient on the same 
remote mac hine, the loc al system p lays the messag e one time for eac h 
intend ed rec ip ient. Bec ause messages are transmitted  over analog  lines, 
their q uality may d eg rad e. 
nThe AMIS analog  sp ec ific ation allows the loc al voic e mail system to send 
up  to nine AMIS messag es p er c all to an ind ivid ual remote system. For 
examp le, if several AMIS messag es have been d elivered  to the outc alling  
messag e q ueue for d elivery, the loc al system calls the remote system 
onc e and  p lays out up  to nine AMIS messag es d uring  that c all. If any 
messag es b eyond  the first nine are left in the q ueue, the loc al system c alls 
the remote system again to transmit any ad d itional AMIS messag es it may 
have queued . 
AMIS One-Step and Two-Step Addressing
The system ad ministrator may ad minister remote AMIS voic e mail systems for 
one-step (
p re-ad ministered) or two-step  (c asual) ad d ressing . 
The “ step s”  refer to the way loc al sub sc rib ers ad d ress messag es to remote 
rec ip ients. For 
one-step ad d ressing , sub sc ribers typ ic ally enter the remote 
mac hine’s p refix (if assig ned), followed  b y the rec ip ient’s mailb ox ID and  the   
key. In 
two-step ad d ressing , sub sc rib ers first enter the p refix (if assigned ), 
followed  b y the telep hone numb er of the remote mac hine, followed  b y the   key. 
They are then p rompted  to enter the extension (mailbox ID) for the intended  
rec ip ient, followed  b y another  . 
One-step  versus two-step  ad d ressing  also has imp lic ations for the system 
ad ministrator. One-step  ad dresses are easier for sub sc rib ers to enter and  may 
take ad vantag e of many Luc ent Tec hnolog ies voic e mail c onvenienc es (see the 
following  Sub sc riber Features sec tion). To use one-step  ad dressing , the system 
ad ministrator only need s to p re-ad minister the mac hine. However, the 
ad ministrator may also wish to ad minister remote sub sc rib ers to allow name 
ad d ressing  and  name voic eb ac k. 
#
#
# 
						

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Overview 
1-4 AMIS Analog Networking 
1
Two-step  ad d ressing  is often easier for the system ad ministrator to imp lement 
b ec ause only the remote voic e mail system (or rang e of remote systems) need s 
to b e ad ministered . For examp le, a rang e of remote systems c ould  b e 
ad ministered  for two-step  add ressing  (for instanc e, an entire area c od e or all 
loc al telep hone numb ers) without need ing  to ad minister eac h remote system 
individually (as must be done for one-step addressing). SeeChap ter 2, Planning  
and  Desig n for ad d itional c onsid erations when p lanning  AMIS ad d ressing  
sc hemes. 
Subscriber Features
Sub sc rib er features related to AMIS analog  networking are summarized  b elow. 
Refer to Appendix C, Subscriber Operation for examp les of one-step  and  
two-step  add ressing . This ap p end ix also inc lud es a temp late letter that c an b e 
c ustomized  to introd uc e sub sc rib ers to the features availab le at their site. 
One-Step Addressing Features
Fo r  one-step ad d ressing , loc al sub sc rib ers typ ic ally enter the remote mac hine’s 
p refix (if assig ned ), followed  b y the rec ip ient’s mailb ox ID and  the   key. 
However, sub sc rib ers who wish to send  AMIS messages to rec ip ients on remote 
systems ad ministered  for one-step  ad d ressing  c an also take ad vantag e of the 
following  features. 
nAddress-by-Name: Loc al subsc rib ers c an ad d ress AMIS messag es using  
name add ressing  
only for administered  remote rec ip ients. 
nMailing  Lists: Loc al sub sc rib ers c an inc lud e remote rec ip ients on any 
system ad ministered  for AMIS one-step ad d ressing  in their p ersonal 
mailing  lists. Administered  remote rec ip ients c an b e inc lud ed b y name or 
telep hone numb er; non-administered  remote rec ip ients c an b e inc lud ed 
only b y telep hone numb er. (See the following  Types of Users sec tion for 
a d esc rip tion of ad ministered  and  non-ad ministered  remote rec ip ients.) 
nName Voic eb ac k: Loc al sub sc rib ers hear the name of ad ministered  
remote recipients they are addressing or looking up in a directory 
only if 
the system ad ministrator has voic ed -in the name of that remote rec ip ient. 
Otherwise, they hear the remote mailb ox ID. 
nNames-and -Numb ers Direc tory: Loc al sub sc rib ers c an look up  
ad ministered  remote sub sc rib ers on systems ad ministered  for AMIS 
one-step ad d ressing  using  the loc al system’s names-and-numb ers 
directory (    ). 
#
**N 
						

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Overview 
1-5 AMIS Analog Networking 
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nPersonal Direc tory: Loc al sub sc rib ers c an assig n aliases to any remote 
rec ip ients on systems ad ministered  for AMIS one-step  ad dressing . 
Ad ministered remote rec ip ients c an b e inc lud ed  b y name or telep hone 
numb er; non-ad ministered  remote rec ip ients c an be inc lud ed  only b y 
telephone number. 
nRep ly to Send er: Local subscribers can respond to incoming AMIS 
messag es using  the Rep ly to Send er feature to supp ly automatic  
ad d ressing. This feature works for all one-step  ad ministered  remote 
sub sc rib ers. 
Two-Step Addressing Summary
Sub sc rib ers who wish to send  AMIS messag es to rec ip ients on remote systems 
ad ministered  for two-step  add ressing  must enter the rec ip ient’s ad dress in two 
step s. During  the first step , loc al sub sc rib ers enter the p refix (if assigned ), 
followed  b y the telep hone numb er of the remote mac hine, followed  b y the   key. 
At this p oint they may hear the name of the remote system voic ed  b ac k (if the 
system ad ministrator has rec orded  a name for that mac hine or rang e of 
mac hines). The system then p romp ts sub sc rib ers to enter the extension (mailb ox 
ID) for the intend ed  rec ip ient, followed  b y another   key. Sub sc rib ers will hear 
the d ig its voic ed  bac k to c onfirm they entered  the c orrec t extension numb er 
(rec ip ient name voic eb ac k is not availab le on systems ad ministered  for two-step  
ad d ressing ). 
The head ers of AMIS analog  messag es d elivered  to rec ip ients on two-step  
remote systems d iffer slig htly from standard  voic e mail or one-step  AMIS 
messag es. The two-step  messag e head er first states that the messag e is an 
AMIS messag e. Next, the system voic es (typic ally) the c omp lete telephone 
numb er of the remote voic e mail system, followed  b y the mailb ox ID of the p erson 
who sent the messag e. The send er’s name is not voic ed  for two-step  messag es. 
NOTE:
AMIS rec ipients on remote systems ad ministered  for AMIS two-step  
ad d ressing  c annot b e ad d ressed  b y name or inc lud ed  in sub sc rib ers’ 
mailing lists or p ersonal direc tories, nor are they inc lud ed  in the loc al 
system’s names-and -numb ers direc tory. The name voic eb ac k and  Rep ly to 
Send er features also are not availab le. 
#
# 
						

							AMIS Analog Networking  585-300-512  Issue 7
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Overview 
1-6 AMIS Analog Networking 
1
Ty p e s  o f  U s e r s
Users of the AMIS Analog  Networking  feature are d ivid ed  into the following  
groups: 
nLoc al sub sc rib ers: Voic e mail users whose mailb oxes resid e on the loc al 
Luc ent Tec hnolog ies voic e mail system. Unless restric ted  throug h the 
Messag e Send ing  Restric tions feature, all loc al sub sc rib ers are c ap ab le of 
send ing  AMIS messag es. 
nRemote voic e mail rec ip ients: AMIS users whose mailb oxes reside on a 
remote voic e mail system (any system other than the loc al system). 
Remote rec ip ients are d ivid ed  as follows: 
—
Administered remote subscribers: Those remote users who have 
b een ad ministered  on the loc al voic e mail system. These rec ip ients 
c an b e add ressed  by name and  their names, if rec ord ed , are 
voic ed  b ac k. Only AMIS rec ip ients whose mailb oxes resid e on 
systems ad ministered  for AMIS one-step  add ressing  c an b e 
ad ministered  on the loc al system. 
—
Non-administered remote rec ipients: Remote users who have not 
b een ad ministered  on the loc al voic e mail system. All users on 
remote systems administered  for AMIS two-step  ad d ressing are 
non-ad ministered  remote rec ip ients. Remote users on systems 
ad ministered  for AMIS one-step  ad d ressing  may b e administered  
or non-ad ministered  (the system ad ministrator ind ic ates whether 
loc al sub sc rib ers c an send  messag es to non-ad ministered  remote 
rec ip ients when ad ministering  eac h remote system). 
Non-administered  remote rec ip ients are further d ivid ed  as follows: 
nNon-verified  non-ad ministered  remote rec ip ients: Those 
non-ad ministered  remote users who have b een ad d ressed  in 
an AMIS messag e, but a suc c essful d elivery has not yet 
oc c urred . 
nVerified non-ad ministered  remote rec ip ients: Those remote 
users who have either suc c essfully rec eived  an AMIS 
message delivered by the local system, or who have 
suc c essfully d elivered  an AMIS messag e to the loc al 
system.