Lexmark X940e User Manual

							ARE THE PAPER SIZE AND PAPER TYPE SETTINGS THE SAME FOR EACH TRAY?
Print a menu settings page and compare the settings for each tray.
If necessary, adjust the settings from the Paper Size/Type menu.
Note: The multipurpose feeder does not automatically sense the paper size. You must set the size from the Paper
Size/Type menu.
Large jobs do not collate
These are possible solutions. Try one or more of the following:
MAKE SURE COLLATE IS SET TO ON
From the Finishing menu or Print Properties, set Collate to On.
Note: Setting Collate to Off in the software overrides the setting in the Finishing menu.
REDUCE THE COMPLEXITY OF THE PRINT JOB
Reduce the complexity of the print job by eliminating the number and size of fonts, the number and complexity of
images, and the number of pages in the job.
MAKE SURE THE PRINTER HAS ENOUGH MEMORY
Add printer memory or an optional hard disk.
Unexpected page breaks occur
Increase the Print Timeout value:
1Make sure the printer is on and Ready appears.
2On the home screen, touch .
3Touch Settings.
4Touch General Settings.
5Touch  repeatedly until Timeouts appears.
6Touch Timeouts.
7Touch the  next to Print Timeout repeatedly until the desired value appears.
8Touch Submit.
9Touch . Troubleshooting241
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							Solving copy problems
Copier does not respond
These are possible solutions. Try one or more of the following:
ARE THERE ANY ERROR MESSAGES ON THE DISPLAY?
Clear any error messages.
CHECK THE POWER
Make sure the printer is plugged in, the power is on, and Ready appears.
Scanner unit does not close
Make sure there are no obstructions:
1Lift the scanner unit.
2Remove any obstruction keeping the scanner unit open.
3Lower the scanner unit.
Poor copy quality
These are some examples of poor copy quality:
Blank pages
Checkerboard pattern
Distorted graphics or pictures
Missing characters
Faded print
Dark print
Skewed lines
Smudges
Streaks
Unexpected characters
White lines in print
These are possible solutions. Try one or more of the following:
ARE THERE ANY ERROR MESSAGES ON THE DISPLAY?
Clear any error messages.
IS THE TONER LOW?
When 88  Toner Low appears or when the print becomes faded, replace the toner cartridge(s). Troubleshooting242
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							IS THE SCANNER GLASS DIRTY?
Clean the scanner glass with a clean, lint‑free cloth dampened with water.
IS THE COPY TOO LIGHT OR TOO DARK?
Adjust the density of the copy.
CHECK THE QUALITY OF THE ORIGINAL DOCUMENT
Make sure the quality of the original document is satisfactory.
CHECK THE DOCUMENT PLACEMENT
Make sure the document or photo is loaded facedown on the scanner glass in the upper left corner.
UNWANTED TONER IS IN THE BACKGROUND
Increase the background removal setting.
Adjust the darkness to a lighter setting.
PATTERNS (MOIRÉ) APPEAR IN THE OUTPUT
On the copy screen, touch the Text/Photo or Printed Image icon.
Rotate the original document on the scanner glass.
On the copy screen, adjust the scale setting.
BLACK TEXT IS LIGHT OR DISAPPEARING
On the copy screen, touch the Text icon.
Decrease the background removal setting.
Increase the contrast setting.
Decrease the shadow detail setting.
THE OUTPUT APPEARS WASHED OUT OR OVEREXPOSED
On the copy screen, touch the Printed Image icon.
Decrease the background removal setting.
Partial document or photo copies
These are possible solutions. Try one or more of the following:
CHECK THE DOCUMENT PLACEMENT
Make sure the document or photo is loaded facedown on the scanner glass in the upper left corner. Troubleshooting243
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							CHECK THE PAPER SIZE SETTING
Make sure the Paper Size setting matches the paper loaded in the tray.
Solving scanner problems
Checking an unresponsive scanner
If your scanner is not responding, make sure:
The three cables located on the back of the scanner are attached to the printer securely.
The printer is turned on.
The printer cable is securely attached to the printer and the host computer, print server, option, or other network
device.
The power cord is plugged into the printer and a properly grounded electrical outlet.
The electrical outlet is not turned off by any switch or breaker.
The printer is not plugged into any surge protectors, uninterrupted power supplies, or extension cords.
Other electrical equipment plugged into the outlet is working.
Once you have checked each of these possibilities, turn the printer off and then back on. This often fixes the problem
with the scanner.
Scan was not successful
These are possible solutions. Try one or more of the following:
CHECK THE CABLE CONNECTIONS
Make sure the network or USB cable is securely connected to the computer and the printer.
AN ERROR MAY HAVE OCCURRED IN THE PROGRAM
Turn off and then restart the computer.
Scanning takes too long or freezes the computer
These are possible solutions. Try one or more of the following:
DO YOU HAVE ANY OTHER SOFTWARE PROGRAMS RUNNING?
Close all programs not being used.
THE SCAN RESOLUTION MAY BE SET TOO HIGH
Select a lower scan resolution. Troubleshooting244
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							Poor scanned image quality
These are possible solutions. Try one or more of the following:
ARE THERE ANY ERROR MESSAGES ON THE DISPLAY?
Clear any error messages.
IS THE SCANNER GLASS DIRTY?
Clean the scanner glass with a clean, lint‑free cloth dampened with water.
ADJUST THE SCAN RESOLUTION
Increase the resolution of the scan for a higher quality output.
CHECK THE QUALITY OF THE ORIGINAL DOCUMENT
Make sure the quality of the original document is satisfactory.
CHECK THE DOCUMENT PLACEMENT
Make sure the document or photo is loaded facedown on the scanner glass in the upper left corner.
Partial document or photo scans
These are possible solutions. Try one or more of the following:
CHECK THE DOCUMENT PLACEMENT
Make sure the document or photo is loaded facedown on the scanner glass in the upper left corner.
CHECK THE PAPER SIZE SETTING
Make sure the Paper Size setting matches the paper loaded in the tray.
Cannot scan from a computer
These are possible solutions. Try one or more of the following:
ARE THERE ANY ERROR MESSAGES ON THE DISPLAY?
Clear any error messages.
CHECK THE POWER
Make sure the printer is plugged in, the power is on, and Ready appears. Troubleshooting245
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							CHECK THE CABLE CONNECTIONS
Make sure the network or USB cable is securely connected to the computer and the printer.
Solving fax problems
Caller ID is not shown
Contact your telecommunications company to verify that your telephone line is subscribed to the caller ID service.
If your region supports multiple caller ID patterns, you may have to change the default setting. There are two settings
available: FSK (pattern 1) and DTMF (pattern 2). The availability of these settings by way of the Fax menu depends on
whether your country or region supports multiple caller ID patterns. Contact your telecommunications company to
determine which pattern or switch setting to use.
Cannot send or receive a fax
These are possible solutions. Try one or more of the following:
ARE THERE ANY ERROR MESSAGES ON THE DISPLAY?
Clear any error messages.
CHECK THE POWER
Make sure the printer is plugged in, the power is on, and Ready appears.
CHECK THE PRINTER CONNECTIONS
Make sure the cable connections for the following hardware are secure, if applicable:
Telephone
Handset
Answering machine
CHECK THE TELEPHONE WALL JACK
1Plug a telephone into the wall jack.
2Listen for a dial tone.
3If you do not hear a dial tone, plug a different telephone into the wall jack.
4If you still do not hear a dial tone, plug a telephone into a different wall jack.
5If you hear a dial tone, connect the printer to that wall jack. Troubleshooting246
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							REVIEW THIS DIGITAL PHONE SERVICE CHECKLIST
The fax modem is an analog device. Certain devices can be connected to the printer so that digital telephone services
can be used.
If you are using an ISDN telephone service, connect the printer to an analog telephone port (an R-interface port)
on an ISDN terminal adapter. For more information and to request an R-interface port, contact your ISDN provider.
If you are using DSL, connect to a DSL filter or router that will support analog use. For more information, contact
your DSL provider.
If you are using a PBX telephone service, make sure you are connecting to an analog connection on the PBX. If
none exists, consider installing an analog telephone line for the fax machine.
IS THERE A DIAL TONE?
Place a test call to the telephone number to which you want to send a fax to make sure that it is working correctly.
If the telephone line is being used by another device, wait until the other device is finished before sending a fax.
If you are using the On Hook Dial feature, turn up the volume to verify a dial tone.
TEMPORARILY DISCONNECT OTHER EQUIPMENT
To ensure the printer is working correctly, connect it directly to the telephone line. Disconnect any answering
machines, computers with modems, or telephone line splitters.
CHECK FOR JAMS
Clear any jams, and then make sure that Ready appears.
TEMPORARILY DISABLE CALL WAITING
Call Waiting can disrupt fax transmissions. Disable this feature before sending or receiving a fax. Call your telephone
company to obtain the keypad sequence for temporarily disabling Call Waiting.
DO YOU HAVE VOICE MAIL SERVICE?
Voice Mail offered through your local telephone company may disrupt fax transmissions. To enable both Voice Mail
and the printer to answer calls, you may want to consider adding a second telephone line for the printer.
IS THE PRINTER MEMORY FULL?
1Dial the fax number.
2Scan the original document one page at a time.
Can send but not receive faxes
These are possible solutions. Try one or more of the following:
IS THERE PAPER IN THE PAPER TRAY(S)?
Make sure paper is loaded in the tray(s). Troubleshooting247
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							CHECK THE RING COUNT DELAY SETTINGS
The ring count delay sets the number of times the phone line rings before the printer answers in Fax Only or Fax Tel
modes. If you have extension phones on the same line as the printer, or subscribe to the telephone companys
Distinctive Ring service, keep the Ring Delay setting at 4.
1Open a Web browser.
2In the address bar, type the IP address of the printer, and then press Enter.
3Click Configuration.
4Click Fax Settings.
5Click Analog Fax Setup.
6In the Rings to Answer box, enter the number of times you want the phone to ring before answering.
7Click Submit.
IS THE TONER LOW?
88  toner low appears when the toner is low.
Can receive but not send faxes
These are possible solutions. Try one or more of the following:
IS THE PRINTER IN FAX MODE?
On the home screen, touch Fax to put the printer in Fax mode.
IS THE DOCUMENT LOADED PROPERLY?
Load the original document faceup, short‑edge first into the ADF or facedown on the scanner glass in the upper left
corner.
Note: Do not load postcards, photos, small items, transparencies, photo paper, or thin media (such as magazine
clippings) into the ADF. Place these items on the scanner glass.
MAKE SURE THE SHORTCUT NUMBER IS SET UP PROPERLY
Check to make sure the shortcut number has been programmed for the number that you want to dial.
As an alternative, dial the telephone number manually. Troubleshooting248
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							Received fax has poor print quality
These are possible solutions. Try one or more of the following:
CAN THE DOCUMENT BE RE‑SENT?
Ask the person who sent you the fax to:
Check that the quality of the original document is satisfactory.
Resend the fax. There may have been a problem with the quality of the telephone line connection.
Increase the fax scan resolution, if possible.
IS THE TONER LOW?
When 88  toner low appears or when you experience faded print, replace the cartridge(s).
MAKE SURE THE FAX TRANSMISSION SPEED IS NOT SET TOO HIGH
Decrease the incoming fax transmission speed:
1Open a Web browser.
2In the address bar, type the IP address of the printer, and then press Enter.
3Click Configuration.
4Click Fax Settings.
5Click Analog Fax Setup.
6In the Max Speed box, click on one of the following:
2400
4800
9600
14400
33600
7Click Submit.
Blocking junk faxes
1Open a Web browser.
2In the address bar, type the IP address of the printer and, then press Enter.
3Click Configuration.
4Click Fax Settings.
5Click Analog Fax Setup.
6Click the No Name Fax option.
This option blocks all incoming faxes that have a private caller ID or no fax station name.
7In the Banned Fax List field, enter the phone numbers or fax station names of specific fax callers you want to block. Troubleshooting249
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							Solving option problems
Option does not operate correctly or quits after it is installed
These are possible solutions. Try one or more of the following:
RESET THE PRINTER
Turn the printer off, wait for about 10 seconds, and then turn the printer on.
CHECK TO SEE IF THE OPTION IS CONNECTED TO THE PRINTER
1Turn the printer off.
2Unplug the printer.
3Check the connection between the option and the printer.
MAKE SURE THE OPTION IS INSTALLED
Print a menu settings page and check to see if the option is listed in the Installed Options list. If the option is not
listed, reinstall it.
MAKE SURE THE OPTION IS SELECTED
From the program you are using, select the option. Mac OS 9 users should make sure the printer is set up in the
Chooser.
Drawers
M
AKE SURE THE PAPER IS LOADED CORRECTLY
1Open the paper tray.
2Check for paper jams or misfeeds.
3Make sure paper guides are aligned against the edges of the paper.
4Make sure the paper tray closes properly.
5Close the door.
RESET THE PRINTER
Turn the printer off. Wait 10 seconds. Turn the printer back on. Troubleshooting250
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