Konica Minolta magicolor 4695MF User Manual
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Solving Problems with Printing Quality 287 Abnormal areas (white, black, or color) appear in a regular pattern.The laser lens is dirty. Clean the laser lens. A toner cartridge may be defective.Remove the toner cartridges with the color causing the abnormal image. Replace it with a new toner cartridge. One or more of the imaging units is defective.Remove the imaging units and check for damage. If it is damaged, replace it. Image defects.The laser lens is dirty. Clean the laser lens. A toner cartridge may be leaking.Remove the toner cartridges and check for damage. If it is damaged, replace it. A toner cartridge may be defective.Remove the toner cartridge with the color causing the abnormal image. Replace it with a new toner cartridge. One or more of the imaging units may be defective.Remove the imaging units and check for damage. If it is damaged, replace it. Lateral lines or bands appear on image.The machine is not level.Place the machine on a flat, hard, level surface. The media path is dirty with toner.Print several sheets and the excess toner should disappear. One or more of the toner cartridges may be defective.Remove the toner cartridges and check for damage. If it is damaged, replace it. One or more of the imaging units is defective.Remove the imaging units and check for damage. If it is damaged, replace it. Colors look drastically wrong.One or more of the toner cartridges may be defective.Remove the toner cartridges and verify that the toner is distributed evenly on each cartridge roller, and reinstall the toner cartridges. Symptom Cause Solution Downloaded From ManualsPrinter.com Manuals
Solving Problems with Printing Quality 288 If the problem is not resolved, even after all of the above have been per- formed, contact Technical Support with the error information. For contact information, refer to the Need Assistance sheet. Colors are not register- ing properly; colors are mixed or have page-to-pag e variation.Gradations are not adjusted correctly.Set MACHINE SETTING/CALI- BRATION in the UTILITY menu to ON, and then perform the AIDC color calibration. For details, refer to “MACHINE SETTING Menu” on page 35. The front cover is opened during the calibration. One or more of the toner cartridges may be defective.Remove the toner cartridges and check for damage. If it is damaged, replace it. The media is moist from humidity.Remove the moist media and replace it with new, dry media. Line art does not print in color.The line art setting for 2400 x 600 dpi requires Color Match- ing to be turned off.In the printer driver, go to Quality tab and choose Off in the Color Matching. Lower the resolution to 1200 x 600 or 600 x 600 dpi. The color has a poor reproduction or has poor color density.One or more of the imaging units may be defective.Remove the imaging units and check for damage. If it is damaged, replace it. Symptom Cause Solution Downloaded From ManualsPrinter.com Manuals
Status, Error, and Service Messages 289 Status, Error, and Service Messages Status, error, and service messages are displayed in the message window. They provide information about your machine and help you locate many prob- lems. When the condition associated with a displayed message has changed, the message is cleared from the window. Status Messages This message... means... Do this... ACCEPTEDThe settings were applied. No action needed. DATA RECEIVINGThis machine is receiving data. ENERGY SAVEThe machine is in Energy Save mode to reduce power consumption during periods of inactivity. (Nothing displayed) NONEThe object does not exist. PC SCAN CANCELThe scan job was can- celed from the driver. PLEASE WAIT!The AIDC color calibration is being performed. The AIDC color calibration is performed automatically in the following circum- stances. „When the machine is turned on „When the machine recovers from Energy Save (Sleep) mode „When the machine is restarted after settings have been changed „After a toner cartridge is replaced This process maintains optimum print quality. Downloaded From ManualsPrinter.com Manuals
Status, Error, and Service Messages 290 Error Messages For details on fax error messages, refer to the Facsimile User’s Guide on the Documentation CD/DVD. PRINT WAITINGThe machine is waiting to print. PRINTINGThe machine is printing. SEARCHINGThe machine is searching data. SCANNINGThe machine is scanning the document. Warming UpThe machine is warming up or AIDC is being per- formed. This message... means... Do this... 2-SIDED SCAN SETTING SET ORIGINAL TO ADFRThe document is not loaded into the ADF while duplex (dou- ble-sided) scanning is set.Load the document into ADF. ADDRESS IS TOO LONGThe e-mail address retrieved from the LDAP server exceeds 64 charac- ters.This machine can han- dle addresses contain- ing no more than 64 bytes. Use a shorter address. CANNOT CONNECT xxx ServerA connection with the specified server could not be estab- lished.Check the settings in the NETWORK SET- TING menu, and then try connecting again. CANNOT GET IP xxx ServerThe IP address of the specified server could not be obtained from the DNS server.Check the settings in the NETWORK SET- TING menu, and then try sending the data again. This message... means... Do this... Downloaded From ManualsPrinter.com Manuals
Status, Error, and Service Messages 291 PC CONNECTION FAILEDWhile data was being sent in Scan mode, the connec- tion to the computer was interrupted.Check the connection with the computer and the scanner driver sta- tus, and then try send- ing the data again. COMMUNICATION ERROR USB MemoryWhile data was being sent in Scan mode, the connec- tion to the USB memory device was interrupted.Check the connection to the USB memory device, and then try sending the data again. COMMUNICATION ERROR xxx ServerWhile data was being sent in Scan mode, the connec- tion to the server was interrupted.Check the settings in the NETWORK SET- TING menu, and then try sending the data again. DISCONNECT USB MemoryThe connection to the USB memory device was inter- rupted.Check the connection to the USB memory device, and then try sending the fax again. DISCONNECT xxx ServerThe connection to the server was inter- rupted.Check the settings in the NETWORK SET- TING menu, and then try connecting again. Fuser Unit LifeThe time to replace the fuser unit has been reached.Replace the fuser unit. HOLD JOB ERROR UNABLE TO STORE JOBThe hard disk kit is not installed on the machine so a job to be stored could not be received.To store jobs, install the optional hard disk kit on the machine. HOLD JOB ERROR MEMORY FULLSince the memory is full, stored jobs can- not be printed.Create free space on the memory, and then try printing the stored jobs again. HOLD JOB ERROR NO TRAY3Since Tray 3 is not installed, stored jobs cannot be printed.To print the jobs, install Tray 3, and then try printing the stored jobs again. This message... means... Do this... Downloaded From ManualsPrinter.com Manuals
Status, Error, and Service Messages 292 ILLEGAL MEMORY CARDAn incompatible CompactFlash card is installed.Install a compatible CompactFlash card. INCORRECT HDDA hard disk drive that was formatted with a different machine has been installed.Format the hard disk with this machine, or install a hard disk drive formatted with this machine. INCORRECT MEMORY CARDA CompactFlash card that was for- matted with a differ- ent machine has been installed.Format the CompactFlash card with this machine, or install a CompactFlash card formatted with this machine. I-UNIT END REPLACE xThe time to replace the indicated imag- ing unit has been reached.Replace the indicated imaging unit. I-Unit End xThe time to replace the indicated imag- ing unit has been reached.Replace the indicated imaging unit. I-Unit Life (x)The time to replace the indicated imag- ing unit has been reached.Replace the indicated imaging unit. I-Unit Low xThe indicated imag- ing unit is low and should be replaced within 200 pages at 5% coverage of Let- ter/A4 paper.Prepare the indicated imaging unit. HDD NEAR FULLA job to be stored was received even though the hard disk kit is not installed on the machine.Delete jobs stored on the hard disk, or format the appropriate user area. INCORRECT TONER CHANGE x TONERThe indicated toner cartridge is not cor- rect.Replace the indicated toner cartridge with a correct one. This message... means... Do this... Downloaded From ManualsPrinter.com Manuals
Status, Error, and Service Messages 293 INCORRECT PAPER SIZEThe paper size set in the tray is not cor- rect.Follow the message and replace the paper. JOB CANCELEDWhile a document was being scanned from the original glass in Scan mode, more than one minute had passed after the first page of the document was scanned or the data could not be sent. Therefore, the scan job was auto- matically canceled.Turn the machine off, and then, after waiting a few seconds, turn it on again. When send- ing multiple pages, for example, from a book, scan the first page, and then scan the next page within one minute. MEDIA TYPE ERROR LOAD xxxPaper of the selected type is not loaded in a paper tray.Load paper of the selected type into a paper tray. MEMORY CARD NEAR FULLThere is not enough space (less than 50 MB) available on the CompactFlash card.Delete jobs stored on the CompactFlash card, or format the CompactFlash card. MEMORY FILE FULLThe maximum num- ber of 1,024 image data files has been reached.Turn the machine off, and then, after a few seconds, turn it on again. Decrease the amount of data to be printed (for example, by decreasing the res- olution), and then try printing again. This message... means... Do this... Downloaded From ManualsPrinter.com Manuals
Status, Error, and Service Messages 294 MEMORY FULLThe machine has received more data than can be pro- cessed with its inter- nal memory.Turn the machine off, and then, after a few seconds, turn it on again. Decrease the amount of data to be printed (for example, by decreasing the res- olution), and then try printing again. NO DUPLEX PAPER CLOSE DUPLEX FUNC. OR CHANGE PAPER SIZEDuplex (dou- ble-sided) printing is specified, but paper with a size incom- patible with duplex (double-sided) print- ing is selected.Switch to simplex (sin- gle-sided) printing, or select paper with a size compatible with duplex (double-sided) printing. NO NETWORK SETTINGThe network set- tings had not been completely specified when the machine was switched to Scan mode.Before scanning in Scan mode, specify the network settings in the NETWORK SET- TING and E-MAIL SETTING menus. NO SUITABLE PAPER LOAD PAPER (xxx)Paper suitable for printing is not loaded in a paper tray.Load paper suitable for printing into a paper tray. NON SUPPORT MEMORY CARDA CompactFlash card not supported by this machine is installed.Install a CompactFlash card supported by this machine. NOT E-MAIL ADDRESSWhen the destina- tion for the scan data was specified, a fax number regis- tered in the favorite list or as a speed dial destination or group dial destina- tion has been selected.Directly type in the destination for the scan data, or specify an e-mail address regis- tered in the favorite list or as a speed dial des- tination or group dial destination. This message... means... Do this... Downloaded From ManualsPrinter.com Manuals
Status, Error, and Service Messages 295 NOT INSTALLED I-UNIT CHECK xThe indicated imag- ing unit is not installed.Install the indicated imaging unit. NOT INSTALLED TONER CHECK xThe indicated toner cartridge is not installed.Install the indicated toner cartridge. NOT REGISTEREDNo speed dial desti- nation or group dial destination is regis- tered.Directly type in the destination address for the scan data, or regis- ter a speed dial desti- nation or group dial destination and try specifying the destina- tion address again. OUTPUT TRAY FULL REMOVE PAPERThe output tray is full of paper.Remove all paper from the output tray. OVER SEARCH TIMECommunication with the LDAP server has timed out.Establish a connection with the LDAP server again. PAPER EMPTY LOAD PAPER (xxx)The indicated paper tray has run out of paper.Load media into the indicated tray. PAPER SIZE ERROR RESET PAPER (xxx)Paper of the selected size is not loaded in a paper tray.Load paper of the selected size into a paper tray. REMOVE ORIGINAL IN ADFRThe document is loaded in the ADF while a function is set that requires scanning from the original glass.Place the document on the original glass. RESULTS ARE OVER xxxThe LDAP search results exceed the maximum specified with MAX. SEARCH RESULT in the LDAP SET- TING menu.Change the maximum setting, or change the search conditions (for example, increase the length of the key- word), and then try performing the LDAP search again. This message... means... Do this... Downloaded From ManualsPrinter.com Manuals
Status, Error, and Service Messages 296 SCANNER MOTION ERROR CHECK SCANNER LOCKThe scanner is locked.Move the scanner lock lever to , and then turn the machine off, then on again. For details, refer to “Unlocking the Scan- ner” on page 248. SCANNER UNIT OPEN CLOSE SCANNER UNITThe scanner unit is open.Close the scanner unit. SERVER MEMORY FULL SMTP ServerThe memory of the SMTP server has become full.Free up some space on the disk, for exam- ple, by contacting your server administrator. THE PARTY IS FULLThe maximum num- ber of 236 destina- tions for the scan data has been reached.Send the data, and then try scanning again. Otherwise, delete unnecessary destinations before adding the desired ones. TONER EMPTY CHANGE x TONERThe indicated toner cartridge has become empty. (This message appears if TONER EMPTY on the MACHINE SET- TING menu is set to STOP.)Replace the indicated toner cartridge. Toner Low xThe indicated toner cartridge is low and should be replaced within 200 pages at 5% coverage of Let- ter/A4 paper.Prepare the indicated toner cartridge. Trans. Belt LifeThe time to replace the transfer belt unit has been reached.Replace the transfer belt unit. This message... means... Do this... Downloaded From ManualsPrinter.com Manuals