Konica Minolta magicolor 4695MF User Manual
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Clearing Media Misfeeds 267 Note Decreased print quality may result if the surface of the image transfer belt or the transfer roller is touched. Be careful not to touch the surface of the image transfer belt or transfer roller. 6Push down the levers. Downloaded From ManualsPrinter.com Manuals
Clearing Media Misfeeds 268 7Close the right door; slowly lower the scanner unit, and then close the front cover. Clearing a Media Misfeed from the Switchback 1Open the machines front cover. 2Slowly raise the scanner unit, and open the cover. Downloaded From ManualsPrinter.com Manuals
Clearing Media Misfeeds 269 3Slowly lower the horizontal transport unit cover. 4Carefully pull out the misfed media. 5Slowly lower the scanner unit. Downloaded From ManualsPrinter.com Manuals
Clearing Media Misfeeds 270 6Close the front cover. Clearing a Media Misfeed from the Horizontal Transport Area 1Open the machines front cover. 2Slowly raise the scanner unit, and open the cover. Downloaded From ManualsPrinter.com Manuals
Clearing Media Misfeeds 271 3Carefully pull out the misfed media. 4Close the cover, and slowly lower the scanner unit. 5Close the front cover. Downloaded From ManualsPrinter.com Manuals
Solving Problems with Media Misfeeds 272 Solving Problems with Media Misfeeds Frequent misfeeds in any area indicate that area should be checked, repaired, or cleaned. Repeated misfeeds may also happen if you’re using unsupported print media or original media. Symptom Cause Solution Several sheets go through the machine together.The front edges of the media are not even.Remove the media and even up the front edges, then reload it. The media is moist from humidity.Remove the moist media and replace it with new, dry media. Too much static elec- tricity is present.Do not fan transparencies. Media mis- feed mes- sage stays on.Front cover needs to be opened and closed again to reset the machine.Open and close the front cover again. Some media remains misfed in the machine.Check the media path again to make sure that you have removed all of the misfed media. Duplex mis- feeds.Unsupported media (wrong size, thick- ness, type, etc.) is being used.Use KONICA MINOLTA-approved media. See “Specifications” on page 108. Also, refer to http://printer.konicaminolta.com for a complete list of currently approved media. Plain paper, recycled paper can be autoduplexed if the media type is set properly in the driver. See “Specifica- tions” on page 108. Make sure that you have not mixed media types in the tray. Do not duplex, envelopes, labels, letter head, postcards, thick stock, glossy media, or transparencies. Media is still being misfed.Check the media path inside the duplex again to make sure that you have removed all of the misfed media. Downloaded From ManualsPrinter.com Manuals
Solving Problems with Media Misfeeds 273 Media is mis- fed in the ADF.The loaded document does not meet the specifications.Load the correct document. For details on the documents that can be loaded, refer to “Documents that can be loaded into the ADF” on page 135. The loaded document exceeds the maxi- mum capacity.Load the document so that it does not exceed the maximum capacity. For details on the documents that can be loaded, refer to “Documents that can be loaded into the ADF” on page 135. The document guides were not slid against the edges of the doc- ument.Slide the document guides against the edges of the document. For details on loading the document, refer to “Load- ing a document into the ADF” on page 138. Media is mis- feeding.The media is not cor- rectly positioned in the tray.Remove the misfed media and reposi- tion the media properly in the tray. The number of sheets in the tray exceeds the maximum allowed.Remove the excess media and reload the correct number of sheets in the tray. The media guides are not correctly adjusted to the media size.Adjust the media guides in the Tray 1 to match the size of the media. Warped or wrinkled media is loaded in the tray.Remove the media, smooth it out, and reload it. If it still misfeeds, do not use that media. The media is moist from humidity.Remove the moist media and replace it with new, dry media. Envelopes, labels, postcards, thick stock, letterhead, glossy media, or transparencies are loaded in Tray 2.Special media must be loaded in Tray 1 only. The recommended transparency or label sheet is facing the wrong way in Tray 1.Load the transparencies or label sheets according to the manufacturer’s instructions. Symptom Cause Solution Downloaded From ManualsPrinter.com Manuals
Solving Problems with Media Misfeeds 274 Media is mis- feeding.Envelopes are facing the wrong way in Tray 1.Load the envelopes in Tray 1 with the flaps facing up. If the flaps are on the long edge, load the envelopes with the flap edge toward the machine and the flap side facing up. Transparencies have collected static elec- tricity in the tray.Remove the transparencies and load them in Tray 1 one sheet at a time. Do not fan transparencies before loading them. Unsupported media (wrong size, thick- ness, type, etc.) is being used.Use KONICA MINOLTA-approved media. See “Specifications” on page 108. Also, refer to http://printer.konicaminolta.com for a complete list of currently approved media. The media feed roller is dirty.Clean the media feed roller. For more details, refer to “Media Roll- ers” on page 237. Symptom Cause Solution Downloaded From ManualsPrinter.com Manuals
Solving Other Problems 275 Solving Other Problems To order KONICA MINOLTA consumables, go to www.q-shop.com. Symptom Cause Solution Machine power is not on.The power cord is not correctly plugged into the outlet.Turn off the machine, confirm that the power cord is correctly plugged into the outlet, and then turn on the machine. Something is wrong with the outlet con- nected to the machine.Plug another electrical appliance into the outlet and see whether it operates properly. The power switch is not correctly turned on (I position).Turn the power switch off (O position), then turn it back to the on (I position). The machine is con- nected to an outlet with a voltage or fre- quency that does not match the machine specifications.Use a power source with the specifica- tions listed in appendix A, “Technical Specifications.” The control panel dis- plays Toner Low much sooner than expected.One of the toner car- tridges may be defec- tive.Remove the toner cartridges and check for damage. If it is damaged, replace it. Printed with heavy toner coverage.See specifications in Appendix A. Cannot print the machine status list.The tray is empty. Check that at least Tray 1 is loaded with media, in place, and secure. There is a media mis- feed.Clear the media misfeed. When the paper type or paper size for Tray 1 is changed, Check Fax Mode appears.If a fax is received, it could not be printed on paper of the cur- rently specified type or size. However, copy and print opera- tions can be per- formed.Press the Fax key, and then check the error details. To print a received fax, change the paper type to PLAIN PAPER and the paper size to A4, LEGAL, LETTER or OFICIO (Mexico only). Downloaded From ManualsPrinter.com Manuals
Solving Other Problems 276 Images can- not be printed from the digital camera.The connected digi- tal camera is not compatible with PictBridge.Use a digital camera compatible with PictBridge. The digital camera transfer mode is not set to PictBridge.Set the digital camera transfer mode to PictBridge. CAMERA DIRECT for this unit is set to DISABLE.Change the setting for UTILITY/ ADMIN. MANAGEMENT/CAMERA DIRECT to ENABLE. A public user is not specified for user authentication.Contact the administrator of this unit. Printing from a USB mem- ory device is not possible.The file format (file extension) is not one that can be printed.Only files with the format (extension) for JPEG, TIFF, XPS or PDF can be printed. A public user is not specified for user authentication.Contact the administrator of this unit. Symptom Cause Solution Downloaded From ManualsPrinter.com Manuals