Konica Minolta magicolor 4695MF User Manual
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Solving Other Problems 277 Printing takes too much time.The machine is set to a slow printing mode (for example, thick stock or transpar- ency).It takes more time to print with special media. When using regular paper, make sure that the media type is set properly in the driver. The machine is set to power saving mode.It takes time for printing to start in power saving mode. The job is very com- plex.Wait. No action needed. There is not enough machine memory.Install the optional memory to increase the machines memory capacity. A toner cartridge for a different region or an unapproved toner cartridge is installed ( Wrong Toner X is displayed in the message window).Install a correct KONICA MINOLTA toner cartridge approved for your spe- cific machine. If an error has been detected during print- ing job transmission in the Copy mode, it takes a while to pro- cess the error and resume the printing operation.Wait. No action needed. Blank pages are printed.One or more of the toner cartridges are defective or empty.Check the toner cartridges. The image will not print correctly or not at all, if the cartridges are empty. The wrong media is being used.Check that the media type. Symptom Cause Solution Downloaded From ManualsPrinter.com Manuals
Solving Other Problems 278 Not all pages print.A different user acci- dentally canceled the job.Try printing the remaining pages. The tray is empty. Check that the tray is loaded with media, in place, and secure. A document is printed with an overlay file which has been cre- ated by an unsuit- able printer driver.Print the overlay file using a suitable printer driver. Some parts of the image are lost with 2in1 (4in1) copying.When printing enve- lopes, the zoom ratio was specified, and then 2in1 (4in1) copy- ing was set.With 2in1 (4in1) copying, the zoom ratio is automatically adjusted. For 2in1 (4in1) copying on media with a narrow printing area, such as envelopes, set 2in1 (4in1) copying, and then adjust the zoom ratio, if necessary. Machine resets or turns off fre- quently.The power cord is not correctly plugged into the outlet.Turn off the machine, confirm that the power cord is correctly plugged into the outlet, and then turn on the machine. A system error occurred.Contact Technical Support with the error information. Symptom Cause Solution Downloaded From ManualsPrinter.com Manuals
Solving Other Problems 279 You are experienc- ing duplex problems.Media or settings are not correct.Make sure that you are using correct media. „See “Specifications” on page 108. Also, refer to http://printer.konicaminolta.com for a complete list of currently approved media. „Do not duplex custom-sized media, envelopes, labels, postcards, thick stock, letterhead, glossy media, or transparencies. „Make sure that you have not mixed media types in the tray. In the Windows printer driver (Layout/ Print Type), choose Double-Sided. Set duplex (Double-Sided) copying. For details on setting duplex (Dou- ble-Sided) copying, refer to “Setting Duplex (Double-Sided) Copying” on page 165. For N-up on duplexed pages, choose Collate only in the printer driver’s Basic Tab. Do not set collation in the applica- tion. It takes a very long time to trans- fer scan data to the USB memory device.The response time may be slow depend- ing on the USB mem- ory device that is used.Wait until the transfer is finished. It is not pos- sible to enter Scan mode or Fax mode.An error has occurred in Copy mode.Correct the cause of the error, and then enter a different mode. With N-up on multiple cop- ies, the out- put is incorrect.Both the printer driver and the application have been set for col- lation.For N-up on multiple copies, choose Collate only in the printer driver’s Basic Tab. Do not set collation in the applica- tion. Symptom Cause Solution Downloaded From ManualsPrinter.com Manuals
Solving Other Problems 280 Booklet Left and Right Binding out- put is incor- rect.Both the printer driver and the application have been set for col- lation.For Booklet Left Binding and Booklet Right Binding, choose Collate only in the printer driver’s Basic Tab. Do not set collation in the application. You hear unusual noises.The machine is not level.Place the machine on a flat, hard, level surface. The tray is not installed correctly.Remove the tray that you are printing from and reinsert it completely into the machine. There is a foreign object stuck inside the machine.Turn off the machine and remove the object. If you cannot remove it, contact Technical Support. When copy- ing or scan- ning with the ADF, a band appears at the end of the image or paper (5 to 6 mm).A malfunction may have occurred while paper was being transferred with the ADF.If a band appears in the copy after copying, select a copy density setting that is one level darker. If a band appears in the image after scanning, scan using the original glass. Cannot copy with the ADF.Envelope DL, Enve- lope Monarch, or Envelope C6 is set to the ADF.Place the document on the original glass. With the Envelope DL size, some areas may not be copied. While scan- ning with the ADF at 600 dpi, the image has become lighter and the back- ground has become darker.Immediately after the machine is turned on, the lamp intensity increases. There- fore, the image may become lighter and the background may become darker.If the image becomes lighter or darker, scan using the original glass. In addi- tion, perform the scan operation after turning the machine on and lighting the lamp for an hour and a half or more. Scanned images are noisy.Resolution is set to 150 x 150 dpi while the scan mode is set to MIX or TEXT.Set the scan mode to PHOTO. Symptom Cause Solution Downloaded From ManualsPrinter.com Manuals
Solving Other Problems 281 Some areas of the scanned image are missing.Acrobat 8 (Macintosh version) is used for scanning the image.With the Acrobat Scan setting, turn off the OCR and Filtering functions. The web-based utility cannot be accessed.The PageScope Web Connection Adminis- trators password is incorrect.The PageScope Web Connection Administrator password has a 0-char- acter minimum and an 16-character maximum. For details of the PageScope Web Connection adminis- trator password, refer to the Reference Guide on the Documentation CD/DVD. Media is wrinkled.The media is moist from humidity or hav- ing water spilled on it. Remove the moist media and replace it with new, dry media. The media feed roller or fuser unit is defec- tive.Check them for damage. If necessary, contact Technical Support with the error information. Unsupported media (wrong size, thick- ness, type, etc.) is being used.Use KONICA MINOLTA-approved media. See “Specifications” on page 108. Also, refer to http://printer.konicaminolta.com for a complete list of currently approved media. Data was sent to the machine, but it doesnt print.An error message is displayed in the mes- sage window.Handle according to the message dis- played. A job may be can- celled if user authen- tication setting is specified.Click the User Authentication button in the printer driver, and then type in the necessary information before printing. Symptom Cause Solution Downloaded From ManualsPrinter.com Manuals
Solving Other Problems 282 The hard disk was automati- cally format- ted.The hard disk was full.When the control panel displays HDD NEAR FULL, delete print jobs and resources (fonts, forms, etc.) which were saved on the hard disk using Download Manager or PageScope Web Connection. The Com- pactFlash card was automati- cally format- ted.The CompactFlash card was full.When the control panel displays MEM- ORY CARD NEAR FULL, delete resources (fonts, forms, etc.) which were saved on the memory card using Download Manager or PageScope Web Connection. Symptom Cause Solution Downloaded From ManualsPrinter.com Manuals
Solving Problems with Printing Quality 283 Solving Problems with Printing Quality Symptom Cause Solution Nothing is printed, or there are blank spots on the printed page.One or more of the toner cartridges may be defective.Remove the toner cartridges and check if any is damaged. One or more of the imaging units may be defective.Remove the imaging units and check for damage. If it is damaged, replace it. The media is moist from humidity.Adjust the humidity for media storage. Remove the moist media and replace it with new, dry media. The media set in the printer driver mis- matches the media loaded in the machine.Load the correct media in the machine. Several sheets are being fed at the same time.Remove the media from the tray and check for static electricity. Fan plain paper or other media (but not transpar- encies), and replace it in the tray. Entire sheet is printed in black or color.One or more of the toner cartridges may be defective.Remove the toner cartridges and check for damage. If it is damaged, replace it. One or more of the imaging units may be defective.Remove the imaging units and check for damage. If it is damaged, replace it. Downloaded From ManualsPrinter.com Manuals
Solving Problems with Printing Quality 284 Image is too light; there is low image density.Laser lens is dirty. Clean the laser lens. The copy density is set too light.Select a darker copy density. The media is moist from humidity.Remove the moist media and replace with new, dry media. There is not much toner left in the car- tridge.Replace the toner cartridge. One or more of the toner cartridges may be defective.Remove the toner cartridges and check for damage. If it is damaged, replace it. Media type is set incorrectly.When printing envelopes, labels, letter head, postcards, thick stock, glossy media, or transparencies, specify the appropriate media type in the printer driver. Image is too dark.The copy density is set too dark.Select a lighter copy density. The document was not pressed close enough against the original glass.Position the document so that it is pressed close enough against the orig- inal glass. For details on positioning the document on the original glass, refer to “Placing a document on the original glass” on page 137. One or more of the toner cartridges may be defective.Remove the toner cartridges and check for damage. If it is damaged, replace it. One or more of the imaging units may be defective.Remove the imaging units and check for damage. If it is damaged, replace it. Symptom Cause Solution Downloaded From ManualsPrinter.com Manuals
Solving Problems with Printing Quality 285 Image is blurred; background is lightly stained; there is insufficient gloss of the printed image.One or more of the toner cartridges may be defective.Remove the toner cartridges and check for damage. If it is damaged, replace it. One or more of the imaging units may be defective.Remove the imaging units and check for damage. If it is damaged, replace it. The original glass is dirty.Clean the original glass. For details, refer to “Cleaning the Machine” on page 236. The original cover pad is dirty.Clean the original cover pad. For details, refer to “Cleaning the Machine” on page 236. The print or color density is uneven.One or more of the toner cartridges may be defective or low.Remove the toner cartridges and check for damage. If it is damaged, replace it. One or more of the imaging units is defective.Remove the imaging units and check for damage. If it is damaged, replace it. The machine is not level.Place the machine on a flat, hard, level surface. Irregular print or mot- tled image appears.The media is moist from humidity.Adjust the humidity in the media stor- age area. Remove the moist media and replace it with new, dry media. Unsupported media (wrong size, thick- ness, type, etc.) is being used.Use KONICA MINOLTA-approved media. See “Specifications” on page 108. Also, refer to http://printer.konicaminolta.com for a complete list of currently approved media. One or more of the toner cartridges may be defective.Remove the toner cartridges and check for damage. If it is damaged, replace it. Symptom Cause Solution Downloaded From ManualsPrinter.com Manuals
Solving Problems with Printing Quality 286 One or more of the imaging units is defective.Remove the imaging units and check for damage. If it is damaged, replace it. There is insufficient fusing or the image comes off when rubbed.The media is moist from humidity.Remove the moist media and replace it with new, dry media. Unsupported media (wrong size, thick- ness, type, etc.) is being used.Use KONICA MINOLTA-approved media. See “Specifications” on page 108. Also, refer to http://printer.konicaminolta.com for a complete list of currently approved media. Media type is set incorrectly.When printing envelopes, labels, letter head, postcards, thick stock, or trans- parencies, specify the appropriate media type in the printer driver. There are toner smudges or residual images.One or more of the toner cartridges are defective or installed incorrectly.Remove the toner cartridges and check for damage. If it is damaged, replace it. There are toner smudges on the back side of the page (whether or not it has been duplexed).The media transfer roller is dirty.Clean the media transfer roller. If you think the transfer roller should be replaced, contact Technical Support with the error information. The media path is dirty with toner.Print several blank sheets and the excess toner should disappear. One or more of the toner cartridges are defective.Remove the toner cartridges and check for damage. If it is damaged, replace it. One or more of the imaging units is defective.Remove the imaging units and check for damage. If it is damaged, replace it. Symptom Cause Solution Downloaded From ManualsPrinter.com Manuals