Canon Lbp 5200 User Guide
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![Page 346
Print Quality Problems7-31
Troubleshooting
7
Cause 2 The last printed page comes out dark in color.
Remedy Set the [Special Print Mode] in the printer driver to [Special Settings 3]. If this
solves the problem, set the [Special Print Mode] back to [Off].
Update the [Special Print Mode] in the [Finishing Details] dialog box by clicking
[Finishing Details] in the [Finishing] sheet.
Cause 3 The paper is too thin.
Remedy 1 Set the [Paper Type] in the printer driver to [Plain Paper].
Open the [Paper Source]...](http://img.usermanuals.tech/thumb/14/56539/w64_canon_lbp-5200-user-guide-345.png "Page 346
Print Quality Problems7-31
Troubleshooting
7
Cause 2 The last printed page comes out dark in color.
Remedy Set the [Special Print Mode] in the printer driver to [Special Settings 3]. If this
solves the problem, set the [Special Print Mode] back to [Off].
Update the [Special Print Mode] in the [Finishing Details] dialog box by clicking
[Finishing Details] in the [Finishing] sheet.
Cause 3 The paper is too thin.
Remedy 1 Set the [Paper Type] in the printer driver to [Plain Paper].
Open the [Paper Source]...")
![Page 347
Print Quality Problems7-32
Troubleshooting
7
The printing is uneven.
Cause 1 Paper is too moist or too dry.
Remedy Replace the paper with new paper and print again. (See Paper Requirements,
on p. 2-2.)
Cause 2 The toner cartridge is nearing the end of its life.
Remedy Open the [Consumables/Counters] dialog box, and replace the toner cartridge
that is almost empty with a new cartridge. (See Replacing Toner Cartridges,
on p. 5-2.)
The front or back of printouts are stained with black dots.
Cause The...](http://img.usermanuals.tech/thumb/14/56539/w64_canon_lbp-5200-user-guide-346.png "Page 347
Print Quality Problems7-32
Troubleshooting
7
The printing is uneven.
Cause 1 Paper is too moist or too dry.
Remedy Replace the paper with new paper and print again. (See Paper Requirements,
on p. 2-2.)
Cause 2 The toner cartridge is nearing the end of its life.
Remedy Open the [Consumables/Counters] dialog box, and replace the toner cartridge
that is almost empty with a new cartridge. (See Replacing Toner Cartridges,
on p. 5-2.)
The front or back of printouts are stained with black dots.
Cause The...")
![Page 348
Print Quality Problems7-33
Troubleshooting
7
Spots or streaks appear on black parts of the printed images.
Cause The printer is installed in a humid environment.
Remedy Set the [Special Print Mode] in the printer driver to [Special Settings 4]. If this
solves the problem, set the [Special Print Mode] back to [Off].
Update the [Special Print Mode] in the [Finishing Details] dialog box by clicking
[Finishing Details] in the [Finishing] sheet.
Images in which two or more colors are overlaid come out...](http://img.usermanuals.tech/thumb/14/56539/w64_canon_lbp-5200-user-guide-347.png "Page 348
Print Quality Problems7-33
Troubleshooting
7
Spots or streaks appear on black parts of the printed images.
Cause The printer is installed in a humid environment.
Remedy Set the [Special Print Mode] in the printer driver to [Special Settings 4]. If this
solves the problem, set the [Special Print Mode] back to [Off].
Update the [Special Print Mode] in the [Finishing Details] dialog box by clicking
[Finishing Details] in the [Finishing] sheet.
Images in which two or more colors are overlaid come out...")
![Page 350
Print Quality Problems7-35
Troubleshooting
7
Paper comes out completely black.
Cause The drum in the drum cartridge has deteriorated.
Remedy Replace the drum cartridge with new one. (See Replacing the Drum
Cartridge, on p. 5-18.)
Toner does not fix onto paper completely.
Cause 1 Paper is inappropriate.
Remedy Replace the paper with paper that can be used with this printer. (See Paper
Requirements, on p. 2-2.)
Cause 2 Coarse paper is being used.
Remedy 1 Change the [Paper Type] in the printer driver to...](http://img.usermanuals.tech/thumb/14/56539/w64_canon_lbp-5200-user-guide-349.png "Page 350
Print Quality Problems7-35
Troubleshooting
7
Paper comes out completely black.
Cause The drum in the drum cartridge has deteriorated.
Remedy Replace the drum cartridge with new one. (See Replacing the Drum
Cartridge, on p. 5-18.)
Toner does not fix onto paper completely.
Cause 1 Paper is inappropriate.
Remedy Replace the paper with paper that can be used with this printer. (See Paper
Requirements, on p. 2-2.)
Cause 2 Coarse paper is being used.
Remedy 1 Change the [Paper Type] in the printer driver to...")
![Page 351
Print Quality Problems7-36
Troubleshooting
7
Data is not printed in the correct color (specified color), or colored text appears blurred due
to color deviation.
Cause 1 One of the four color-cartridges is almost out of toner, or the cartridge has
deteriorated.
Remedy 1 Perform a calibration. (See Calibrating the Printer, on p. 5-31.)
Remedy 2 Open the [Consumables/Counters] dialog box, and replace the toner cartridge
that is almost empty with a new cartridge. (See Replacing Toner Cartridges,
on p....](http://img.usermanuals.tech/thumb/14/56539/w64_canon_lbp-5200-user-guide-350.png "Page 351
Print Quality Problems7-36
Troubleshooting
7
Data is not printed in the correct color (specified color), or colored text appears blurred due
to color deviation.
Cause 1 One of the four color-cartridges is almost out of toner, or the cartridge has
deteriorated.
Remedy 1 Perform a calibration. (See Calibrating the Printer, on p. 5-31.)
Remedy 2 Open the [Consumables/Counters] dialog box, and replace the toner cartridge
that is almost empty with a new cartridge. (See Replacing Toner Cartridges,
on p....")
![Page 352
Print Quality Problems7-37
Troubleshooting
7
The displayed color and printed color differ when printing photos, etc.
Cause The method for adjusting color on the screen (RGB) and in the printer (YMCK)
is different. Therefore, there may be cases when the color on the screen cannot
be printed out exactly as it appears.
Remedy 1 Select [Perceptual [Monitor Color Matched]] for [Matching Method] in the printer
driver.
Specify [Matching Method] in the [Matching] sheet by checking [Manual Color
Settings] in...](http://img.usermanuals.tech/thumb/14/56539/w64_canon_lbp-5200-user-guide-351.png "Page 352
Print Quality Problems7-37
Troubleshooting
7
The displayed color and printed color differ when printing photos, etc.
Cause The method for adjusting color on the screen (RGB) and in the printer (YMCK)
is different. Therefore, there may be cases when the color on the screen cannot
be printed out exactly as it appears.
Remedy 1 Select [Perceptual [Monitor Color Matched]] for [Matching Method] in the printer
driver.
Specify [Matching Method] in the [Matching] sheet by checking [Manual Color
Settings] in...")
![Page 354
Paper Problems7-39
Troubleshooting
7
Cause 4 The paper is too thin.
Remedy 1 Set the [Paper Type] in the printer driver to [Plain Paper].
Open the [Paper Source] sheet to change the [Paper Type] setting.
Remedy 2 Set the [Special Print Mode] in the printer driver to [Special Settings 6]. If this
solves the problem, set the [Special Print Mode] back to [Off].
Update the [Special Print Mode] in the [Finishing Details] dialog box by clicking
[Finishing Details] in the [Finishing] sheet.
White dust is...](http://img.usermanuals.tech/thumb/14/56539/w64_canon_lbp-5200-user-guide-353.png "Page 354
Paper Problems7-39
Troubleshooting
7
Cause 4 The paper is too thin.
Remedy 1 Set the [Paper Type] in the printer driver to [Plain Paper].
Open the [Paper Source] sheet to change the [Paper Type] setting.
Remedy 2 Set the [Special Print Mode] in the printer driver to [Special Settings 6]. If this
solves the problem, set the [Special Print Mode] back to [Off].
Update the [Special Print Mode] in the [Finishing Details] dialog box by clicking
[Finishing Details] in the [Finishing] sheet.
White dust is...")
![Page 355
When Nothing is Printed7-40
Troubleshooting
7
When Nothing is Printed
Check the following items if nothing prints when printing from an application:
1Check if any error messages are displayed in the Printer
Status Window.
IMPORTANT
If not, uninstall the CAPT software and install it again. (See Uninstalling the CAPT
Software, on p. 3-81.)
2Print a test page.
Click [Print Test Page] in the [General] sheet in the [Printer Properties] dialog
box.
■If the test page prints correctly
You can print from the...](http://img.usermanuals.tech/thumb/14/56539/w64_canon_lbp-5200-user-guide-354.png "Page 355
When Nothing is Printed7-40
Troubleshooting
7
When Nothing is Printed
Check the following items if nothing prints when printing from an application:
1Check if any error messages are displayed in the Printer
Status Window.
IMPORTANT
If not, uninstall the CAPT software and install it again. (See Uninstalling the CAPT
Software, on p. 3-81.)
2Print a test page.
Click [Print Test Page] in the [General] sheet in the [Printer Properties] dialog
box.
■If the test page prints correctly
You can print from the...")
Print Quality Problems7-36 Troubleshooting 7 Data is not printed in the correct color (specified color), or colored text appears blurred due to color deviation. Cause 1 One of the four color-cartridges is almost out of toner, or the cartridge has deteriorated. Remedy 1 Perform a calibration. (See Calibrating the Printer, on p. 5-31.) Remedy 2 Open the [Consumables/Counters] dialog box, and replace the toner cartridge that is almost empty with a new cartridge. (See Replacing Toner Cartridges, on p. 5-2.) Cause 2 Paper is inappropriate. Remedy Replace the paper with paper that can be used with this printer. (See Paper Requirements, on p. 2-2.) Cause 3 Data was sent before completing calibration, such as when the printer was first turned on. Remedy Make sure that the Ready lamp is on before sending data to the printer. The colors of thin lines or filled-in patterns are different from the specified colors, or do not appear at all. Cause 1 Some colors cannot be reproduced due to the combination of colors or patterns. Remedy 1 Adjust the colors in the application and print again. Remedy 2 Change the patterns with the application and print again. Cause 2 The color may appear different depending on the fill-pattern. Remedy Readjust to a darker color and print again. Fill-patterns are not printed in the correct color (specified color). Cause The fill-pattern of the print data and the dither pattern of the printer are interfering with one another. Remedy 1 Do not specify a fill-pattern in the application and print again. Remedy 2 Change the [Color Halftones] setting in the printer driver to [Gradation] or [Color Tone]. Specify [Color Halftones] in the [Details Settings] dialog box by clicking [Details] in the [Quality] sheet.
Print Quality Problems7-37 Troubleshooting 7 The displayed color and printed color differ when printing photos, etc. Cause The method for adjusting color on the screen (RGB) and in the printer (YMCK) is different. Therefore, there may be cases when the color on the screen cannot be printed out exactly as it appears. Remedy 1 Select [Perceptual [Monitor Color Matched]] for [Matching Method] in the printer driver. Specify [Matching Method] in the [Matching] sheet by checking [Manual Color Settings] in the [Quality] sheet and clicking [Color Settings]. Remedy 2 Adjust [Gamma] in the printer driver. Specify [Gamma] in the [Matching] sheet by checking [Manual Color Settings] in the [Quality] sheet and clicking [Color Settings].
Paper Problems7-38 Troubleshooting 7 Paper Problems Paper comes out wrinkled. Cause 1 Paper is not loaded properly in the paper cassette installed in the optional 250-sheet paper feeder. Remedy Load paper in the paper cassette properly. (See Printing from the Paper Cassette, on p. 2-34.) Cause 2 Paper is loaded in the multi-purpose tray at an angle. Remedy Load the paper in the multi-purpose tray straight. (See Printing from the Multi-purpose Tray, on p. 2-15.) Cause 3 Paper is damp because it was stored in a bad environment. Remedy Replace the paper with new paper and print again. (See Paper Requirements, on p. 2-2.) IMPORTANT If none of the above actions solve the problem, the fuser unit is probably at the end of its life. It is recommended that you replace the fuser unit. The life of the fuser unit when printing A4 is approximately 50,000 pages. Paper curls. Cause 1 Paper is damp because it was stored in a bad environment. Remedy Replace the paper with new paper and print again. (See Paper Requirements, on p. 2-2.) Cause 2 Paper is inappropriate. Remedy Replace the paper with paper that can be used with this printer. (See Paper Requirements, on p. 2-2.) Cause 3 Paper was output in the output tray. Remedy If you are using paper that curls easily, change the output destination to the sub-output tray. (See Output Tray Selection, on p. 2-14.)
Paper Problems7-39 Troubleshooting 7 Cause 4 The paper is too thin. Remedy 1 Set the [Paper Type] in the printer driver to [Plain Paper]. Open the [Paper Source] sheet to change the [Paper Type] setting. Remedy 2 Set the [Special Print Mode] in the printer driver to [Special Settings 6]. If this solves the problem, set the [Special Print Mode] back to [Off]. Update the [Special Print Mode] in the [Finishing Details] dialog box by clicking [Finishing Details] in the [Finishing] sheet. White dust is attached to the printed transparencies. Cause The transparencies were printed just after another type of paper was printed continuously. Remedy If you print transparencies after printing continuously on normal paper, paper dust may adhere to the transparencies when they are output. If this is the case, use a soft cloth to wipe off the paper dust.
When Nothing is Printed7-40 Troubleshooting 7 When Nothing is Printed Check the following items if nothing prints when printing from an application: 1Check if any error messages are displayed in the Printer Status Window. IMPORTANT If not, uninstall the CAPT software and install it again. (See Uninstalling the CAPT Software, on p. 3-81.) 2Print a test page. Click [Print Test Page] in the [General] sheet in the [Printer Properties] dialog box. ■If the test page prints correctly You can print from the CAPT software. To check the application software, check that all of the printer settings are configured appropriately. ■If the test page does not print Uninstall the CAPT software, reinstall it, and print a test page again. (See Uninstalling the CAPT Software, on p. 3-81.)
Installation Problems7-41 Troubleshooting 7 Installation Problems If the USB Class Driver and LBP5200 Printer Driver cannot be installed properly, perform the following procedure to check for problems. Uninstall the USB Class Driver➞Chapter 7: Uninstalling the USB Class Driver (p.7-44) Uninstall using the uninstaller➞Chapter 3: Uninstalling the CAPT Software (p.3-81) Uninstall using the uninstaller➞Chapter 3: Uninstalling the CAPT Software (p.3-81) Uninstall using the uninstaller➞Chapter 3: Uninstalling the CAPT Software (p.3-81) Delete [Canon LBP5200] from [Add or Remove Programs] ([Add/Remove Programs] on Windows 98/Me/2000). ➞Chapter 7: If Uninstallation Fails (p.7-42) Delete [Canon LBP5200] from [Add or Remove Programs] ([Add/Remove Programs] on Windows 98/Me/2000). ➞Chapter 7: If Uninstallation Fails (p.7-42) Reinstall➞Chapter 3: Installing the CAPT Software (p.3-5)Reinstall➞Chapter 3: Installing the CAPT Software (p.3-5) The [Canon Printer Uninstaller] is listed in [All Programs] ([Programs] on Windows 98/Me/2000) on the [Start] menu.[Canon LBP5200] is listed in [Add or Remove Programs] ([Add/Remove Programs] on Windows 98/Me/2000). Reinstall➞Chapter 3: Installing the CAPT Software (p.3-5) Uninstall the USB Class Driver➞Chapter 7: Uninstalling the USB Class Driver (p.7-44) Reinstall➞Chapter 3: Installing the CAPT Software (p.3-5) Yes NoNoIf you could not uninstall If you could not uninstall If you could not install If you could not install Yes YesNo NoYes The [Canon Printer Uninstaller] is listed in [All Programs] ([Programs] on Windows 98/Me/ 2000) on the [Start] menu.[Canon LBP5200] is listed in [Add or Remove Programs] ([Add/Remove Programs] on Windows 98/Me/2000).
Installation Problems7-42 Troubleshooting 7 If Uninstallation Fails If you cannot uninstall the CAPT software using the Uninstaller that was created during installation, use the following procedure to uninstall the CAPT software from [Add/Remove Programs] ([Add or Remove Programs] for Windows XP/Server 2003). 1From the [Start] menu, select [Control Panel], and then click [Add or Remove Programs]. For Windows 98/Me/2000: From the [Start] menu, select [Settings] ➞ [Control Panel], and then click [Add/Remove Programs]. 2Select the [Canon LBP5200] in the [Add or Remove Programs] dialog box, then click [Change/Remove]. For Windows 2000: Select the [Canon LBP5200] in the [Add/Remove Programs] dialog box, then click [Change/Remove]. For Windows 98/Me: Select the [Canon LBP5200] in the [Add/Remove Programs Properties] dialog box, then click [Add/Remove]. NOTE If the [Canon LBP5200] is not displayed in the [Add or Remove Programs] dialog box (the [Add/Remove Programs] dialog box for Windows 98/Me/2000), perform Uninstalling the USB Class Driver, on p. 7-44, then install the CAPT software again.
Installation Problems7-43 Troubleshooting 7 3Select the name of this printer, then click [Delete]. 4Click [Yes]. The uninstallation process begins. Please wait a moment. 5Click [Exit]. The [Delete Printer] dialog box closes. 6Restart Windows.
Installation Problems7-44 Troubleshooting 7 Uninstalling the USB Class Driver Uninstalling the USB class driver is required when you cannot install the CAPT software properly after uninstalling it once or when you cannot uninstall the CAPT software. 1Make sure that the computer is connected to the printer with the USB cable and that the printer is turned on. 2From the [Start] menu, select [Control Panel], and then click [Add or Remove Programs]. For Windows 98/Me/2000: From the [Start] menu, select [Settings] ➞ [Control Panel], and then click [Add/Remove Programs]. 3Make sure that [Canon LBP5200] does not appear in the [Add or Remove Programs] dialog box, and then click [ ]. For Windows 98/Me/2000: Make sure that [Canon LBP5200] does not appear in the [Add/Remove Programs] dialog box, and then click [ ].
Installation Problems7-45 Troubleshooting 7 NOTE If [Canon LBP5200] is displayed in the [Add or Remove Programs] dialog box (the [Add/Remove Programs] dialog box for Windows 98/Me/2000), refer to If Uninstallation Fails, on p. 7-42 to delete [Canon LBP5200] from the [Add or Remove Programs] dialog box (the [Add/Remove Programs] dialog box for Windows 98/Me/2000). 4From the [Start] menu, select [Control Panel], and then click [Performance and Maintenance] ➞ [System]. For Windows 98/Me/2000: From the [Start] menu, select [Settings] ➞ [Control Panel], and then double-click the [System] icon.