Canon Lbp 5200 User Guide

							Paper Jams7-26
Troubleshooting
7
Paper Jam in the Drum Cartridge
If paper is jammed in the drum cartridge as shown in the figure, remove the 
jammed paper using the following procedure.
1Turn the knob on the drum cartridge in the direction of the 
arrow.
 
						

							Paper Jams7-27
Troubleshooting
7
2Lift the cover a and remove the jammed paper b.
IMPORTANT
Do not touch the transfer belt. Doing so will degrade the printing quality.
3Return the cover to its original position a and turn the knob in 
the direction of the arrow 
b.
Proceed to the next step to remove the jammed paper.
When removing paper jammed inside the printer ➞ Step 6 on p. 7-10
When removing paper jammed behind the printer ➞ Step 6 on p. 7-17
a
b
Transfer Belt
a
b
 
						

							Service Call7-28
Troubleshooting
7
Service Call
When the printer malfunctions and the problem cannot be resolved, the Alarm 
indicator (red) illuminates and the following service call is displayed in the Printer 
Status Window.
If the service call appears, cycle the power of the printer using the following 
procedure. This may clear the message.
1Turn the printer off, wait for 3 or more seconds, then turn the 
printer on again.
If the message does not reappear, continue using the printer as normal. If the 
message reappears, proceed to the next step.
Light On
OFF
ON
 
						

							Service Call7-29
Troubleshooting
7
2Note down the error code displayed in the Printer Status 
Window.
3Press the power switch to turn the printer off a, remove the 
USB cable 
b, and disconnect the power plug from the power 
outlet 
c.
4Contact your local authorized Canon dealer.
When contacting your Canon dealer, please report the problems you 
experienced and the error code that you wrote down.
a
bc
 
						

							Print Quality Problems7-30
Troubleshooting
7
Print Quality Problems
If any problem occurs while you are using the printer, take the following measures 
depending on the symptoms.
IMPORTANT
•If a message appears in the Printer Status Window, follow the directions in the message.
•In the case of a paper jam, refer to Paper Jams, on p. 7-4.
•If a symptom occurs that is not mentioned in this section, or if none of the solutions listed 
here solve the problem, or if you cannot determine the cause of the problem, contact 
your local authorized Canon dealer.
White streaks appear.
Cause The drum in the drum cartridge has deteriorated or is damaged.
Remedy Replace the drum cartridge with a new one. (See Replacing the Drum 
Cartridge, on p. 5-18.)
Printed pages have white specks.
Cause 1 Paper is inappropriate.
Remedy Replace the paper with one of the usable paper types and print again. (See 
Paper Requirements, on p. 2-2.)
Cause 2 Paper is damp because it was stored in a bad environment.
Remedy Replace the paper with new paper and print again. (See Paper Requirements, 
on p. 2-2.)
Cause 3 The drum in the drum cartridge has deteriorated.
Remedy Replace the drum cartridge with a new one. (See Replacing the Drum 
Cartridge, on p. 5-18.)
Residual images appear on non-printed areas.
Cause 1 Printing paper is inappropriate.
Remedy Change the paper or transparencies and print again. (See Paper 
Requirements, on p. 2-2.)
 
						

							Print Quality Problems7-31
Troubleshooting
7
Cause 2 The last printed page comes out dark in color.
Remedy Set the [Special Print Mode] in the printer driver to [Special Settings 3]. If this 
solves the problem, set the [Special Print Mode] back to [Off].
Update the [Special Print Mode] in the [Finishing Details] dialog box by clicking 
[Finishing Details] in the [Finishing] sheet.
Cause 3 The paper is too thin.
Remedy 1 Set the [Paper Type] in the printer driver to [Plain Paper].
Open the [Paper Source] sheet to change the [Paper Type] setting.
Remedy 2 Set the [Special Print Mode] in the printer driver to [Special Settings 6]. If this 
solves the problem, set the [Special Print Mode] back to [Off].
Update the [Special Print Mode] in the [Finishing Details] dialog box by clicking 
[Finishing Details] in the [Finishing] sheet.
IMPORTANT
If none of the above actions solve the problem, the fuser unit is probably at the end of its 
life. It is recommended that you replace the fuser unit. The life of the fuser unit when 
printing A4 is approximately 50,000 pages.
Printouts appear faint overall.
Cause 1 The [Toner Density] setting is not appropriate.
Remedy Drag the [Toner Density] slider in the printer driver toward [Dark].
Click [Details] in the [Quality] sheet and specify [Toner Density] in the [Details 
Settings] dialog box.
Cause 2 [Use Toner Save] is selected.
Remedy Remove the checkmark from [Use Toner Save] in the printer driver.
Click [Details] in the [Quality] sheet and specify [Use Toner Save] in the [Details 
Settings] dialog box.
Printout appear dark overall.
Cause 1 The [Toner Density] setting is not appropriate.
Remedy Drag the [Toner Density] slider in the printer driver toward [Light].
Click [Details] in the [Quality] sheet and specify [Toner Density] in the [Details 
Settings] dialog box.
Cause 2 The printer is exposed to direct sunlight or strong light.
Remedy Move the printer to a location that is not exposed to direct sunlight or strong 
light. Alternatively, separate the printer from the source of the strong light.
 
						

							Print Quality Problems7-32
Troubleshooting
7
The printing is uneven.
Cause 1 Paper is too moist or too dry.
Remedy Replace the paper with new paper and print again. (See Paper Requirements, 
on p. 2-2.)
Cause 2 The toner cartridge is nearing the end of its life.
Remedy Open the [Consumables/Counters] dialog box, and replace the toner cartridge 
that is almost empty with a new cartridge. (See Replacing Toner Cartridges, 
on p. 5-2.)
The front or back of printouts are stained with black dots.
Cause The fixing roller is dirty.
Remedy Clean the fixing roller. (See Cleaning the Fixing Roller, on p. 5-34.)
Toner blots are making longitudinal streaks (in the direction of paper outputted).
Cause 1 Paper is damp because it was stored in a bad environment.
Remedy Replace the paper with new paper and print again. (See Paper Requirements, 
on p. 2-2.)
Cause 2 Paper is inappropriate.
Remedy Replace the paper with paper that can be used with this printer. (See Paper 
Requirements, on p. 2-2.)
IMPORTANT
If none of the above actions solve the problem, the fuser unit is probably at the end of its 
life. It is recommended that you replace the fuser unit. The life of the fuser unit when 
printing A4 is approximately 50,000 pages.
Smudge marks of spattered toner appear around the text.
Cause 1 Paper is inappropriate.
Remedy Replace the paper with one of the usable paper types and print again. (See 
Paper Requirements, on p. 2-2.)
Cause 2 The printer is installed in a dry environment.
Remedy Set the [Special Print Mode] in the printer driver to [Special Settings 2]. If this 
solves the problem, set the [Special Print Mode] back to [Off].
Update the [Special Print Mode] in the [Finishing Details] dialog box by clicking 
[Finishing Details] in the [Finishing] sheet.
 
						

							Print Quality Problems7-33
Troubleshooting
7
Spots or streaks appear on black parts of the printed images.
Cause The printer is installed in a humid environment.
Remedy Set the [Special Print Mode] in the printer driver to [Special Settings 4]. If this 
solves the problem, set the [Special Print Mode] back to [Off].
Update the [Special Print Mode] in the [Finishing Details] dialog box by clicking 
[Finishing Details] in the [Finishing] sheet.
Images in which two or more colors are overlaid come out faint.
Cause 1 Paper is inappropriate.
Remedy Replace the paper with paper that can be used with this printer. (See Paper 
Requirements, on p. 2-2.)
Cause 2 The printer is installed in a humid environment.
Remedy Set the [Special Print Mode] in the printer driver to [Special Settings 8]. If this 
solves the problem, set the [Special Print Mode] back to [Off].
Update the [Special Print Mode] in the [Finishing Details] dialog box by clicking 
[Finishing Details] in the [Finishing] sheet.
Streaks appear in the gradated portions when printing a figure with gradations.
Cause Gray compensation is used in the gray color portions of the streaks in the 
graphic.
Remedy Set [Use Pure Black] to [Never] in the printer driver.
Specify [Use Pure Black] in the [Details Settings] dialog box by clicking the 
[Details] in the [Quality] sheet.
A portion of a page did not print.
Cause 1 The scale factor is incorrect.
Remedy 1 Clear the checkmark from [Manual Scaling] in the printer driver. When this 
checkbox is cleared, the scaling factor is automatically determined based on the 
[Page Size] and [Output Size] settings.
Open the [Page Setup] sheet to change the [Manual Scaling] setting.
Remedy 2 Select [Manual Scaling] in the printer driver and enter an appropriate scale 
factor according to the paper size to be used.
Open the [Page Setup] sheet to change the [Manual Scaling] setting.
 
						

							Print Quality Problems7-34
Troubleshooting
7
Cause 2 The paper is not loaded in the correct position.
Remedy Load the paper properly. (See Printing from the Multi-purpose Tray, on p. 2-15, 
Printing from the Paper Cassette, on p. 2-34.)
Cause 3 A document with no margins was printed.
Remedy Data cannot be printed within a 5 mm margin (10 mm for envelopes) on all sides 
of the paper.  Therefore, you should secure a margin of 5 mm or more (10 mm 
or more for envelopes) around the data.
Print position is offset.
Cause 1 The [Gutter] is configured.
Remedy Set the [Gutter] in the printer driver to [0].
Click [Gutter] in the [Finishing] sheet and specify [Gutter] in the [Gutter Settings] 
dialog box.
Cause 2 The Top Margin and Paper Position settings in the application are not 
configured properly.
Remedy Update the [Top Margin] and [Paper Position] settings in the application. 
(➞ Refer to the instruction manual supplied with your application.)
The next page is printed from halfway through the previous page.
Cause The [Line Spacing] or [Lines/Page] settings in the application are incorrect.
Remedy Update the [Line Spacing] and [Lines/Page] in the application so that data fits 
onto one page and print again. (➞ Refer to the instruction manual supplied with 
your application.)
Nothing is printed on the paper.
Cause 1 The toner cartridge was installed with the sealing tape still attached.
Remedy Remove the toner cartridge, pull away the sealing tape, and reinstall the 
cartridge. (See Replacing Toner Cartridges, on p. 5-2.)
Cause 2 Multiple sheets of paper were fed at the same time.
Remedy Line up the edges of the paper then re-load it in the paper cassette or the 
multi-purpose tray. In the case on transparencies, fun through the paper well 
then re-load it. (See Printing from the Multi-purpose Tray, on p. 2-15, Printing 
from the Paper Cassette, on p. 2-34.)
 
						

							Print Quality Problems7-35
Troubleshooting
7
Paper comes out completely black.
Cause The drum in the drum cartridge has deteriorated.
Remedy Replace the drum cartridge with new one. (See Replacing the Drum 
Cartridge, on p. 5-18.)
Toner does not fix onto paper completely.
Cause 1 Paper is inappropriate.
Remedy Replace the paper with paper that can be used with this printer. (See Paper 
Requirements, on p. 2-2.)
Cause 2 Coarse paper is being used.
Remedy 1 Change the [Paper Type] in the printer driver to [Heavy Paper].
Open the [Paper Source] sheet to change the [Paper Type] setting.
Remedy 2 Set the [Special Print Mode] in the printer driver to [Special Settings 5]. If this 
solves the problem, set the [Special Print Mode] back to [Off].
Update the [Special Print Mode] in the [Finishing Details] dialog box by clicking 
[Finishing Details] in the [Finishing] sheet.
IMPORTANT
If none of the above actions solve the problem, the fuser unit is probably at the end of its 
life. It is recommended that you replace the fuser unit. The life of the fuser unit when 
printing A4 is approximately 50,000 pages.
Colored lines and text come out faint.
Cause Thin lines or text are being used.
Remedy Check [Prioritize Printing of Colored Lines and Text] in the printer driver.
Update [Prioritize Printing of Colored Lines and Text] in the [Details Settings] 
dialog box by clicking [Details] in the [Quality] sheet.
Colored text appears to be blurred.
Cause A bold font is being used for the colored text.
Remedy Select [Perceptual [Monitor Color Matched]] for [Matching Method] in the printer 
driver.
Specify [Matching Method] in the [Matching] sheet by checking [Manual Color 
Settings] in the [Quality] sheet and clicking [Color Settings].