Blackberry Bold Series 9900 9930 User Guide

							• If you're using your BlackBerry® MVS Client phone number, verify that support for the BlackBerry MVS Client is turned on.
• If you’re using your BlackBerry MVS Client phone number, verify that your smartphone is registered with the BlackBerry® Mobile Voice System. From the Home screen, press the 
 key. Press the  key. Click  Options. Click BlackBerry
MVS Client . Press the 
 key. Click Register Now . If the Register Now menu item doesn't appear, or if the registration
fails, contact your administrator. If the registration doesn't complete, wait for a short period of time and then try again.
• If you have set call forwarding for the phone number provided by your wireless service provider, calls to your BlackBerry MVS Client phone number are also forwarded. To receive calls to your BlackBerry MVS Client phone number, verify thatcall forwarding is turned off.
Related information
Fixed dialling and smart dialling, 59
Call waiting, call forwarding and call blocking, 57
Switch the active phone number, 64
I can't check my voice mail Try the following actions: • If you have more than one phone number associated with your BlackBerry® smartphone and you're trying to checkyour voice mail using a shortcut key, your smartphone calls the voice mail access number for your active phone
number. Check the voice mail for your alternative phone number.
• You need a voice mail access number to check your voice mail. To obtain a voice mail access number, contact your wireless service provider or administrator.
Related information
Switch the active phone number, 64
I can't block calls • Your wireless service provider might not support the blocked calling feature. For more information, contact your wireless service provider.
• If the BlackBerry® MVS Client is installed on your BlackBerry smartphone, you can block calls from unwanted callers. For more information, see the  BlackBerry MVS Client User Guide .
I can't change the number of times that my smartphone rings Depending on your wireless service provider, you might not be able to choose the length of time that your BlackBerry®smartphone rings before the call is picked up by voice mail. For more information, contact your wireless service provider.
My phone number appears as Unknown in the Phone application If your BlackBerry® smartphone uses a SIM card, try changing the phone number on your SIM card to change how your phone
number appears in the Phone application.
1. On the Home screen or in a folder, click the  Options icon.
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							2. Click Device > Advanced System Settings  > SIM Card .
3. Highlight the phone number.
4. Press the 
 key >  Edit SIM Phone Number .
5. Type your phone number.
6. Click  OK.
I can't make calls using a voice command Try the following actions: • Verify that your BlackBerry® smartphone is connected to the wireless network.
• If you're using a Bluetooth® enabled device, such as a hands-free car kit or wireless headset, verify that the Bluetooth enabled device supports this feature and that you have paired the Bluetooth enabled device with your BlackBerrysmartphone.
• Verify that your keyboard is unlocked.
• Verify that the language that you use to say voice commands is the same as the voice dialling language that you have set in the language options. Certain languages might not be supported.
Related information
Change the language for voice commands, 72 Bluetooth technology, 252
My headset makes calls instead of my smartphone If your BlackBerry® smartphone is connected to a Bluetooth® enabled headset, your smartphone might automatically make
calls on the Bluetooth-enabled headset.
Try the following actions:
• Disconnect the Bluetooth-enabled headset from your smartphone. • During a call, press the 
 key, click  Activate Handset .
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							Voice commandsHow to: Voice commandsPerform an action using a voice command 1. On the Home screen or in a folder, click the  Voice Dialling icon.
2. After the beep, say a voice command.
Related information
I can't make calls using a voice command, 70
Change the options for voice prompts After you say a voice command, voice prompts might prompt you for further information or clarification, or voice promptsmight read out instructions that appear on the screen.
1. On the Home screen or in a folder, click the  Options icon.
2. Click  Call Management  > Voice Dialling .
• To turn off voice prompts, change the  Audio Prompts field to No Prompts .
• To turn on voice prompts, change the  Audio Prompts field to Basic Prompts .
• To turn on voice prompts and to have the voice prompts read out instructions that appear on the screen, change the Audio Prompts  field to Detailed Prompts .
3. Press the 
 key >  Save.
Improve voice recognition You can improve voice recognition by completing a short series of prompts that ask you to say specific numbers and words.1. On the Home screen or in a folder, click the  Options icon.
2. Click  Call Management  > Voice Dialling .
3. In the  Voice Adaptation  section, click Start.
4. Complete the instructions on the screen.
Available voice commands
Voice commandDescription"Call < contact name or phone number >"Say this voice command to make a call. To perform this task with a Bluetooth®
enabled device, such as a hands-free car kit or wireless headset, the paired Bluetooth
enabled device must support this feature and you must turn on Bluetooth
technology. You can't make calls to emergency numbers using voice commands.User GuideVoice commands71 
						

							Voice commandDescription"Call  "Say this voice command to call a specific phone number for a contact that is in your
contact list. For example, if the contact has a work number and a mobile number, you can say "call < contact name> work" to call the work number."Call extension < extension number >"Say this voice command to dial an extension. To perform this task, you must set
options for dialling extensions. You can dial extensions only within your company."Check my phone number"If you have multiple phone numbers associated with your  BlackBerry® smartphone,
say this voice command to check your active phone number."Check signal strength"Say this voice command to check your wireless coverage level."Check network"Say this voice command to check the wireless network that your smartphone is connected to."Check battery"Say this voice command to check the battery power level."Repeat"Say this voice command to have the last voice prompt repeated to you."Cancel"Say this voice command to close the voice dialling application.
Related information
Set options for dialling extensions, 60
Change the language for voice commands When you change the language for voice commands, you change the language for voice prompts and the language that youuse to make a voice command.
1. On the Home screen or in a folder, click the  Options icon.
2. Click  Typing and Language  > Language and Method .
3. Change the  Voice Dialling Language  field.
4. Press the 
 key >  Save.
Related information
My smartphone doesn't recognise names or numbers in voice commands, 73
Turn off choice lists for voice commands If your BlackBerry® smartphone identifies more than one possible match to a voice command, your smartphone presents you
with a list of possible matches or a choice list. You can turn off choice lists so that your smartphone always selects the best match and dials the phone number automatically.
1. On the Home screen or in a folder, click the  Options icon.
2. Click  Call Management  > Voice Dialling .
3. Set the  Choice Lists  field to Always Off .
4. Press the 
 key >  Save.
User GuideVoice commands72 
						

							Troubleshooting: Voice commands
I can't make calls using a voice command Try the following actions: • Verify that your BlackBerry® smartphone is connected to the wireless network.• If you're using a Bluetooth® enabled device, such as a hands-free car kit or wireless headset, verify that the Bluetooth enabled device supports this feature and that you have paired the Bluetooth enabled device with your BlackBerrysmartphone.
• Verify that your keyboard is unlocked.
• Verify that the language that you use to say voice commands is the same as the voice dialling language that you have set in the language options. Certain languages might not be supported.
Related information
Change the language for voice commands, 72 Bluetooth technology, 252
My smartphone doesn't recognise names or numbers in voice commands Try the following actions: • Say the first name and the last name of your contact.
• Improve voice recognition of numbers.
User GuideVoice commands73 
						

							Messages
How to: Messages Messages at a glance
Send an email 1. On the Home screen, click the  Messages icon.
2.  Press the 
 key >  Compose Email .
3. In the  To field, type an email address or a contact name.
4. Type a message.
5.  Press the 
 key >  Send.
Related information
Search for a contact, 184
Personal distribution lists, 188
I can't send messages, 35
Attach a file to an email, 79
User GuideMessages74 
						

							Send a text messageThe number of recipients that you can send a text message to depends on your wireless service provider.
1. On the Home screen, click the  Text Messages icon.
2.  Press the 
 key >  Compose Text Message .
3. In the  To field, do one of the following:
• Type a contact name.
•  Press the 
 key >  Choose Contact . Click a contact.
• Type a phone number that can receive text messages (including the country code and area code). For languages with non-Latin characters, press the  Alt key to type numbers. Press the 
 key on the keyboard.
• If your BlackBerry® smartphone is connected to a CDMA network, you can type an email address.
4. Type a message.
5. Press the 
 key on the keyboard.
Related information
Personal distribution lists, 188
I can't send messages, 35
Attach a media file, contact card, appointment or location to a text message, 98
Resend a message You cannot change a text message before you resend it.
In a sent message, press the 
 key.
• To change the message, click  Edit. Change the message. Press the 
 key >  Send.
• To change the recipients, click  Edit. Highlight a contact. Press the 
 key >  Change Address . Click a new contact.
Press the 
 key >  Send.
• To resend the message without changing it, click  Resend.
Related information
I can't send messages, 35
Check spelling You can check spelling in messages, calendar entries, tasks or memos that you create.
1.  Press the 
 key >  Check Spelling .
2. Do any of the following: • To accept the suggested spelling, click a word in the list that appears.• To ignore the suggested spelling, press the 
 key.
• To ignore all instances of the suggested spelling, press the 
 key >  Ignore All .
• To add the word to the custom dictionary, press the 
 key >  Add To Dictionary .
• To stop checking spelling, press the 
 key >  Cancel Spell Check .
User GuideMessages75 
						

							Save a draft of a messageWhen you are composing a message, press the 
 key >  Save Draft .
Delete a message On the Home screen, click the  Messages icon.
• To delete a message, highlight the message. Press the 
 key >  Delete .
• To delete a saved message, press the 
 key >  View Saved Messages . Highlight the message. Press the  key >
Delete . If necessary, delete the message from your message inbox as well.
• To delete a range of messages, highlight a message. Press and hold the  Shift key. On the trackpad, slide your finger up
or down. Release the  Shift key. Press the 
 key >  Delete Messages .
• To delete all messages prior to a certain date, highlight a date field. Press the 
 key >  Delete Prior  > Delete .
Note:  Email messages that you delete using the Delete Prior menu item are not deleted from the email application on your
computer during email reconciliation.
Attach a contact card to a message You can attach a contact card to an email, a PIN message or a text message.
1.  When you are composing a message, press the 
 key >  Attach  > Contact .
2. Find and highlight a contact.
3.  Press the 
 key >  Continue .
Related information
I can't attach a file to a text message, 104
Blind carbon copy a contact You can blind carbon copy a contact in an email or a PIN message.When you are composing an email or a PIN message, press the 
 key >  Add Bcc .
Search for text in a message, in a file or on a webpage To search for text in a presentation, you must view the presentation in text view or in text and slide view.
1.  In a message, in a file, in an attachment or on a webpage, press the 
 key >  Find or Find on Page .
2. Type the text. 3. Press the 
 key on the keyboard.
To search for the next instance of the text, press the 
 key >  Find Next  or Find Next on Page .
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							Reply to or forward an email or PIN messageIn a message, press the 
 key.
• To reply to a message, click  Reply or Reply to All .
• To forward a message, click  Forward or Forward As .
Related information
I can't send messages, 35
View an address instead of a display name In a message, press the 
 key >  Show Address .
To view the display name again, press the 
 key >  Show Name .
Save a message Saved messages aren’t deleted even if your BlackBerry® smartphone is set to delete messages automatically after a certain
period of time.
On the Home screen, click the  Messages icon.
• To save an email or PIN message, highlight an email or PIN message. Press the 
 key >  Save.
• To save a text message, open a conversation and highlight a text message. Press the 
 key >  Save Message .
Related information
View saved messages, 77
View saved messages 1. On the Home screen, click the  Messages icon.
2.  Press the 
 key >  View Saved Messages .
Hide sent messages from the message inbox 1. On the Home screen, click the  Messages icon.
2. Press the 
 key >  Options  > Message Display and Actions .
3. Select the  Hide Sent Messages  check box.
4. Press the 
 key >  Save.
View filed messages 1. On the Home screen, click the  Messages icon.
2. Press the 
 key >  View Folder .
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							3. Click a folder.
Set how long your smartphone stores messages 1. On the Home screen, click the  Messages icon.
2. Press the 
 key >  Options  > Message Display and Actions .
3. Change the  Days To Keep Messages  field.
4. Press the 
 key >  Save.
Related information
Some messages no longer appear on my smartphone, 95
Open a new message automatically when you remove your smartphone from your holster 1. On the Home screen, click the  Messages icon.
2. Press the 
 key >  Options  > Message Display and Actions .
3. Change the  Auto Open Newest Message After Removing Device From Holster  field.
4. Press the 
 key >  Save.
Turn off the prompt that appears before you delete a message 1. On the Home screen, click the  Messages icon.
2. Press the 
 key >  Options  > Message Display and Actions .
3. Clear the  Confirm Delete  check box.
4. Press the 
 key >  Save.
Hide the new or unread message indicator 1. On the Home screen, click the  Messages icon.
2. Press the 
 key >  Options  > Message Display and Actions .
• To hide the new message indicator, clear the  Display New Message Indicator check box.
• To hide the unread message indicator, change the  Display Message Count field to None.
3. Press the 
 key >  Save.
Turn off the prompt that appears when you mark messages as read 1. On the Home screen, click the  Messages icon.
2. Press the 
 key >  Options  > Message Display and Actions .
3. Clear the  Confirm Mark Prior Read  check box.
4. Press the 
 key >  Save.
User GuideMessages78