Blackberry Bold Series 9900 9930 User Guide

							Troubleshooting: Ringtones, sounds and alertsMy smartphone is ringing or vibrating more times than expected For calls, the number of times that your BlackBerry® smartphone vibrates is not determined by the number of vibrations that
you set in your sound profile, and there is no setting for the number of rings if you do not subscribe to voice mail. Your smartphone vibrates or rings until the caller or the wireless network ends the connection.
My smartphone isn't ringing or vibrating when I receive a call or message Try the following actions:
• On the Home screen, click the  Sound and Alert Profiles icon. Verify that your profile isn't set to  All Alerts Off or Silent .
• If you have created contact alerts, on the Home screen, click the  Sound and Alert Profiles icon. Click Change Sounds and
Alerts  > Sounds for Contacts . Click a contact alert. Click  Phone or Messages . Verify that the  Volume field isn't set to  Silent
and that the  Vibration field isn't set to  Off.
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							Browser
How to: Browser
Browser at a glanceUser GuideBrowser160 
						

							Browser basicsBrowsing webpages
Visit a web page or search the Internet
Depending on your wireless service provider, multiple browsers might appear on your BlackBerry® smartphone. For more information about the charges associated with using each browser, contact your wireless service provider.
1. On the Home screen, click the  Browser icon.
2. In the address bar, type a web address or search terms.
3. Press the 
 key on the keyboard.
To stop loading a web page, press the 
 key >  Stop.
Related information
No browser is available on my smartphone, 172
Zoom in to or out from a web pageOn a web page, press the 
 key >  Zoom.
• To zoom in, on the trackpad, slide your finger up.
• To zoom out, on the trackpad, slide your finger down.
To turn off zoom mode, press the 
 key.
About tabbed browsing
With tabbed browsing, you can open multiple web pages on your BlackBerry® smartphone at the same time. You can quickly switch between tabs that are open, open a new tab without closing another, or close the current tab without closing the entire
browser. If you open a link that is in a message, calendar entry or memo, the link automatically opens in a new tab.
The more tabs that you have open, the more memory your smartphone uses.
Related information
Open, close or switch between tabs, 161
I can't open a new tab, 171
Open, close or switch between tabs
Do one of the following: • To open a new tab, in the browser, press the 
 key >  Tabs. Click the  New Tab icon.
• To open a new tab for a link on a webpage, highlight the link. Press the 
 key >  Open Link in New Tab .
• To switch between tabs in the browser, press the 
 key >  Tabs. Click a tab.
• To close a tab, in the browser, press the 
 key >  Tabs. Highlight a tab. Click the  icon.
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							Search for text in a message, in a file or on a webpage
To search for text in a presentation, you must view the presentation in text view or in text and slide view.
1.  In a message, in a file, in an attachment or on a webpage, press the 
 key >  Find or Find on Page .
2. Type the text. 3. Press the 
 key on the keyboard.
To search for the next instance of the text, press the 
 key >  Find Next  or Find Next on Page .
View a list of web pages that you visited recently 1. On the Home screen, click the  Browser icon.
2.  Press the 
 key >  History .
Add a shortcut to your Home screen or Favourites panel
You can add a shortcut to give yourself quick access to items such as frequently used websites, contacts, applications, files,
podcast channels or media categories.
1. Browse to a website, or highlight the item that you want to create a shortcut for.
2.  Press the 
 key >  Add to Home Screen .
• To change the name of the shortcut, type a new name.
• To change the location where the shortcut appears, change the  Location field.
• To add the shortcut to your Favourites panel, select the  Mark as Favourite check box.
3. Click  Add.
Turn on browser shortcuts 1. On the Home screen, click the  Browser icon.
2. Press the 
 key >  Options .
3. In the  General section, select the  Enable Keyboard Shortcuts  check box.
4. Press the 
 key >  Save.
Related information
Browser shortcuts, 49
Move back or forward a webpage
1.  On a webpage, press the 
 key.
2. Click  Back or Forward .
Return to the browser home page
To perform this task, you must have a browser home page set on your BlackBerry® smartphone.
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							1.  On a webpage, press the  key.
2. Click  Home.
Refresh a webpage
1.  On a webpage, press the 
 key.
2. Click  Refresh.
Close the browser
1.  On a webpage, press the 
 key.
2. Click  Close.
Playing media files, viewing pictures and downloading files
View a full picture on a webpage 1. On a webpage, highlight or pause on a picture.
2.  Press the 
 key >  View Image or Full Image .
• To zoom in to or out from the picture, press the 
 key >  Zoom and slide your finger up or down on the trackpad.
• To stop zooming, press the 
 key >  End Zoom .
• To return the picture to its original size, press the 
 [escape key icon] key.
Play a media file on a web page 1. On a web page, click a media file.
2. Click  Open.
Related information
Supported audio and video file formats, 136
I cannot play a song or video on a web page, 172
Download a file from a webpageYou can download multiple files at once. When you download a file, the Downloads screen appears so that you can check theprogress of your downloads.
1. On a webpage, click the file that you want to download.
2. In the  Save dialog box, click  Yes.
Copying and forwarding web addresses
Copy an address for a web page, link or picture Do any of the following: • To copy an address for a web page, press the 
 key >  Copy Page Address .
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							• To copy an address for a link, pause on or highlight a link. Press the  key > Copy Link .
• To copy an address for a picture, pause on or highlight a picture. Press the 
 key >  Copy Image Link .
To paste the address, press the 
 key >  Paste.
Send a web address
1. On the Home screen, click the  Browser icon.
• To send a web address for a web page that is in your bookmark list or browser history, highlight a web page. • To send a different web address, browse to a web page.
2.  Press the 
 key >  Send Link  or Send Page Address .
3. Click a message type.
To return to the browser after you send the message, press the 
 key.
Send a link or picture from a webpage 1. On a webpage, pause on or highlight a link or picture.
2.  Press the 
 key >  Send Link  or Send Image Link .
3. Click a message type.
To return to the browser after you send the message, press the 
 key.
Browser bookmarks About bookmarks for web pages
You can add bookmarks for web pages that you visit frequently. When you add a bookmark, you can set whether you want the
browser to check the web page for updates periodically. Bookmarks for web pages that have been updated since the last time
you visited them appear in italics.
Add a bookmark for a web page
1.  On a web page, press the 
 key >  Add to Bookmarks .
2. In the  Title field, type a name for the bookmark.
3. In the  Folder field, click the folder that you want the bookmark to appear in.
4. Click  Add.
If you visit the web page offline, the browser displays the content that was current the last time that you viewed the web page online.
Change or delete a bookmark for a web page
1. On the Home screen, click the  Browser icon.
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							2.Press the  key >  Bookmarks .
3. Highlight a bookmark. 4. Press the 
 key.
• To change a bookmark, click  Edit. Change the bookmark. Press the 
 key. Click  Save.
• To delete a bookmark, click  Delete.
Send a bookmark for a web page
1. On the Home screen, click the  Browser icon.
2. Press the 
 key >  Bookmarks .
3. Highlight a bookmark.
4.  Press the 
 key >  Send Link .
5. Click a message type.
To return to the browser after you send the message, press the 
 key.
Move a bookmark for a webpage 1. On the Home screen, click the  Browser icon.
2. Press the 
 key >  Bookmarks .
3. Highlight a bookmark.
4.  Press the 
 key >  Move.
5. Click the new location.
Add, rename or delete a bookmark folder for web pages 1. On the Home screen, click the  Browser icon.
2. Press the 
 key >  Bookmarks .
3. Highlight a bookmark folder. 4. Press the 
 key.
• To add a bookmark folder, click  Add Subfolder.
• To rename a bookmark folder, click  Rename Folder. Type a new name for the folder. Press the  Enter key.
• To delete a bookmark folder, click  Delete Folder.
Browser options Change your home page or start page1. On the Home screen, click the  Browser icon.
2. Press the 
 key >  Options .
3. In the  General section, do one of the following:
• To change the home page, in the  Home Page field, type a web address.
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							• To use your home page as the start page when you first open the browser, change the Start Page field to Home Page .
4. Press the 
 key >  Save.
Change the font size for text on web pages 1. On the Home screen, click the  Browser icon.
2. Press the 
 key >  Options .
3. In the  Web Content  section, change the  Default Font Size field.
4. Press the 
 key >  Save.
Change your default search engine Your default search engine in the browser is also the default search engine that your BlackBerry® smartphone uses when yousearch the Internet using the search icon on the Home screen.
1. On the Home screen, click the  Browser icon.
2. Press the 
 key >  Options .
3. In the  General section, click  Manage Search Engines .
4. Click a saved search.
Related information
Add a search engine from a website, 166
Add a search engine from a website
You can try adding a search engine if the search engine that you want to use doesn't appear as an option when you are
changing your default search engine.
On the Home screen, click the  Browser icon.
• To add a search engine from a link on a website, browse to the website. Click the link. Click  Add.
• To add a search engine from a website that doesn't provide a link, press the 
 key. If  New Search Engine  appears in
the menu, click  New Search Engine  > Add . If New Search Engine  doesn't appear in the menu, the website doesn't
support this feature.
Set the character encoding for all webpages By default, your BlackBerry® smartphone uses the optimal character encoding for a webpage.1. On the Home screen, click the  Browser icon.
2. Press the 
 key >  Options .
3. In the  Web Content  section, change the  Default text encoding  field.
4. Press the 
 key >  Save.
Stop loading images or playing embedded media files on web pages 1. On the Home screen, click the  Browser icon.
2. Press the 
 key >  Options .
3. In the  Web Content  section, do one of the following:
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							• To stop loading images on web pages, clear the Load Images check box.
• To stop playing embedded media files on web pages, clear the  Enable Embedded Media Files check box.
4. Press the 
 key >  Save.
Stop blocking pop-ups on web pages 1. On the Home screen, click the  Browser icon.
2. Press the 
 key >  Options .
3. In the  Web Content  section, clear the  Block Popups check box.
Receive a prompt before you close the browser or stream media from the Internet
1. On the Home screen, click the  Browser icon.
2. Press the 
 key >  Options .
3. In the  General section, below  Prompt Before, do one of the following:
• To receive a prompt confirming that you want to close the browser when you have multiple tabs open, select the Closing Tabs on Exit  check box.
• To receive a prompt confirming that you want to close the browser after you press the 
 key, select the  Closing
Browser on Escape  check box.
• To receive a prompt before your BlackBerry® smartphone uses your wireless service provider's browser portal to stream media from the Internet, select the  Switching to Carrier Network for Streaming Media  check box.
4. Press the 
 key >  Save.
Related information
I receive a prompt to switch networks when I stream a song or video, 172
Delete browsing information
Your BlackBerry® smartphone saves some information in your browser to improve your browsing experience. You can delete
password information, browser history, download history, cookies, content that has been pushed to your smartphone and the
browser cache.
1. On the Home screen, click the  Browser icon.
2. Press the 
 key >  Options .
3. In the  Privacy and Security  section, below Clear Browsing Data , select the checkboxes beside the types of browsing
information that you want to delete.
4. Click  Clear Now .
Turn off cookies in the browser
1. On the Home screen, click the  Browser icon.
2. Press the 
 key >  Options .
3. In the  Privacy & Security  section, clear the Accept Cookies check box.
4. Press the 
 key >  Save.
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							Turn off JavaScript support
JavaScript is used on some web pages to provide interactive features, such as menus and sounds. If you do not want the
browser to provide JavaScript features, you can turn off JavaScript support.
1. On the Home screen, click the  Browser icon.
2. Press the 
 key >  Options .
3. In the  Web Content  section, clear the  Enable JavaScript check box.
4. Press the 
 key >  Save.
Turn on geolocation in the browser If you turn on geolocation in the browser, some websites might be able to determine your approximate location.1. On the Home screen, click the  Browser icon.
2. Press the 
 key >  Options .
3. In the  Privacy & Security  section, select the  Enable Geolocation  check box.
4. Press the 
 key >  Save.
When you visit a website that requests your location, a dialog box appears. If you select the  Don't ask again for this website
check box, the website and the permissions that you set for it are saved in  Geolocation Permissions in your browser options.
Browser security About TLS
The browser is designed to use TLS or SSL to encrypt data that your BlackBerry® smartphone sends or receives over the Internet through the BlackBerry® Enterprise Server. Communication between your smartphone and the BlackBerry EnterpriseServer is encrypted using Triple DES. Communication between the BlackBerry Enterprise Server and content servers is
encrypted using SSL or TLS. To increase security, you can set up TLS for HTTP connections between your smartphone and the
BlackBerry Enterprise Server and use Triple DES encryption for all other communication between your smartphone and the
BlackBerry Enterprise Server.
Browser security options If your email account uses a BlackBerry® Enterprise Server, you might not be able to change your browser security options.
If you change a browser security option, other applications on your BlackBerry® smartphone that access a server might be
affected.
OptionDescriptionPermit SSL 3.0Specify whether your browser accepts SSL connections. If you do not select this
option, your browser allows only TLS connections.User GuideBrowser168