Blackberry Bold Series 9900 9930 User Guide

							PGP protected messagesPGP protected message basics
About signing and encrypting messages If your email account uses a BlackBerry® Enterprise Server that supports this feature, you can digitally sign or encrypt messagesto add another level of security to email and PIN messages that you send from your BlackBerry smartphone. Digital signatures are designed to help recipients verify the authenticity and integrity of messages that you send. When you digitally sign a
message using your private key, recipients use your public key to verify that the message is from you and that the message
hasn't been changed.
Encryption is designed to keep messages confidential. When you encrypt a message, your smartphone uses the recipient’s
public key to encrypt the message. Recipients use their private key to decrypt the message.
To send an encrypted PIN message, you must have a PIN and an email address for the contact in your contact list. Your
smartphone uses the email address in your contact list to locate a PGP® key or certificate for the contact.
Sign or encrypt a message You can sign or encrypt email and PIN messages.
1. When you are composing a message, change the  Encoding field.
2. If necessary, change the  Classification field.
Related information
Some signing and encryption options aren't available on my smartphone, 118
Encrypt a PGP protected message with a passphrase
By default, your BlackBerry® smartphone uses your PGP® key to encrypt messages.
1. When composing a message, change the  Encoding field to one that uses encryption.
2. Press the 
 key >  Options .
3. Select the  Use Conventional Encryption  check box.
4. Press the 
 key >  Save.
Using a secure method, let the recipient know what the passphrase is.
Attach a PGP key to a message
You can attach a PGP® key to email messages and PIN messages.
1.  When composing a message, press the 
 key >  Attach  > PGP Keys .
2. Highlight a PGP key.
3.  Press the 
 key >  Continue .
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							Download the PGP key used to sign or encrypt a messageIf a PGP® key isn't included in a received message or isn't already stored in the key store on your BlackBerry® smartphone, youcan download the PGP key. If you use the PGP® Universal Server, you might not be able to download the sender’s PGP key, or your smartphone might download the sender’s PGP key from the PGP Universal Server automatically.
1. In a message, highlight the encryption status indicator or a digital signature indicator.
2.  Press the 
 key >  Fetch Sender’s PGP key .
Add a PGP key from a message
If you use the PGP® Universal Server, you might not be able to add PGP keys from messages.
1. In a message, highlight a digital signature indicator.
2.  Press the 
 key >  Import PGP Key .
Add a PGP key from an attachment If you use the PGP® Universal Server, you might not be able to add PGP keys from attachments.
1. In a message, click the PGP key attachment.
2. Click  Retrieve PGP Key .
3. Click the PGP key.
4. Click  Import PGP Key .
Related information
I can't open an attachment in an encrypted message, 118
Attachment indicators in PGP protected messages
IndicatorDescriptionThe message includes a PGP® key attachment.The message includes multiple PGP key attachments.The message includes a certificate server attachment.
Add connection information for a certificate server from a message1. In a message, highlight the certificate server indicator.
2.  Press the 
 key >  Import Server .
View the PGP key used to sign or encrypt a message
1. In a message, highlight the encryption status indicator or a digital signature indicator.
2.  Press the 
 key > View  Sender's PGP Key , Display Sender's PGP Key or Display Encryption PGP Key .
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							PGP protected message status
Encryption status indicators
Your administrator sets whether messages that you receive are considered to be strong or weak.
IndicatorDescriptionThe message is strongly encrypted.The message is weakly encrypted.
Digital signature indicators for PGP protected messages
IndicatorDescriptionYour BlackBerry® smartphone verified the digital signature.Your smartphone can't verify the digital signature.Your smartphone requires more data to verify the digital signature.Your smartphone trusts the sender’s PGP® key.The sender’s email address doesn't match the email address
in the key, or the sender’s PGP key is revoked, isn't trusted, can't be verified or isn't on your smartphone.The key status isn't current, or your smartphone requires more data to verify the trust status of the key.The sender’s PGP key is expired.
PGP protected message options
Change your signing and encryption key
Your BlackBerry® smartphone uses your PGP® key to encrypt messages in the Sent Items folder and includes your PGP public key in messages that you send so that recipients can encrypt their reply messages.
1. On the Home screen or in a folder, click the  Options icon.
2. Click  Security > PGP .
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							3. Change the Default Key field.
4. Press the 
 key >  Save.
Related information
Some signing and encryption options aren't available on my smartphone, 118
Change options for downloading attachments in encrypted messages1. On the Home screen or in a folder, click the  Options icon.
2. Click  Security > PGP .
3. Do one of the following: • To download attachments in encrypted messages automatically, change the  Encrypted Attachment Support field to
Automatic .
• To download attachments in encrypted messages manually, change the  Encrypted Attachment Support field to
Manual .
• To prevent your BlackBerry® smartphone from downloading attachments in encrypted messages, change the  Encrypted
Attachment Support  field to Never.
4. Press the 
 key >  Save.
Change the default signing and encryption option Your BlackBerry® smartphone is designed to use the default signing and encryption option when you send a message to acontact that you haven't previously sent a message to or received a message from. Otherwise, your smartphone uses the
message history to suggest a signing and encryption option. You can set your smartphone to use the default signing and
encryption option for all your outgoing messages instead.
1. On the Home screen or in a folder, click the  Options icon.
2. Click  Device > Advanced System Settings  > Default Services .
3. Change the  Default Encoding  field.
• To use the default signing and encryption option for all outgoing messages, set the  Outgoing Message Encoding
Suggestion  field to Use Default Encoding .
• To use the signing and encryption option based on the message history, set the  Outgoing Message Encoding
Suggestion  field to Use Message History .
4. Press the 
 key >  Save.
Related information
Some signing and encryption options aren't available on my smartphone, 118
About message classifications
If your BlackBerry® smartphone is associated with an email account that uses a BlackBerry® Enterprise Server that supports this feature and your administrator turns on message classifications, the BlackBerry Enterprise Server applies a minimum set ofsecurity actions to each message that you compose, forward or reply to, based on the classification that you assign to the
message. Your administrator specifies the message classifications that you can use.
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							If you receive a message that uses message classifications, you can view the abbreviation for the classification in the subjectline of the message and the full description for the classification in the body of the message. You can also view the abbreviation
and full description for the classification for a sent message in the Sent Items folder.
Change the default message classification
To perform this task, your work email account must use a BlackBerry® Enterprise Server that supports this feature and your
administrator must turn on message classifications.
Your BlackBerry smartphone is designed to use the default message classification when you send a message to a contact that you haven't sent a message to or received a message from previously. If you have sent a message to or received a messagefrom the contact previously, your smartphone tries to use the message classification that was used for the last message.
1. On the Home screen or in a folder, click the  Options icon.
2. Click  Device > Advanced System Settings  > Default Services .
3. Change the  Default Classification  field.
4. Press the 
 key >  Save.
Change the size of PGP indicators in messages 1. On the Home screen or in a folder, click the  Options icon.
2. Click  Security > PGP .
3. Change the  Message Viewer Icons  field.
4. Press the 
 key >  Save.
Change the encryption algorithms for PGP protected messages If a message has multiple recipients, your BlackBerry® smartphone uses the first selected encryption algorithm in the list that
all recipients are known to support.
1. On the Home screen or in a folder, click the  Options icon.
2. Click  Security > PGP .
3. Select the check box beside one or more encryption algorithms. 4. Press the 
 key >  Save.
Turn off the prompt that appears before a PGP protected message is truncated 1. On the Home screen or in a folder, click the  Options icon.
2. Click  Security > PGP .
3. Change the  Truncation Mode  field to Send Anyway  or More All And Send .
4. Press the 
 key >  Save.
To turn on the prompt again, change the  Truncation Mode field to Prompt User .
Turn off the prompt that appears when you use a PGP key that is not recommended for use
1. On the Home screen or in a folder, click the  Options icon.
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							2. Click Security > PGP .
3. Clear the  Warn about problems with my PGP keys  check box.
4. Press the 
 key >  Save.
To turn on the prompt again, select the  Warn about problems with my PGP keys  check box.
Troubleshooting: PGP protected messages
Some signing and encryption options aren't available on my smartphone
Try the following actions:
• Verify that the email account that you're using supports all signing and encryption options.
• If you use message classifications, verify that the message classification supports the signing or encryption options that you want. Try using a different message classification.
I can't open an attachment in an encrypted message
You might not be able to open an attachment in an encrypted message for the following reasons:
• The attachment information might not be available on the BlackBerry® Enterprise Server.
• Your administrator might have set options to prevent you from opening attachments in encrypted messages. • You might have received the message from an email account that doesn't support attachments in encrypted messages.
• The message might have been encrypted with an algorithm that isn't supported.
• If you are using the PGP® Support Package for BlackBerry smartphones, you can't open an attachment in a PGP protected message that was encrypted using the OpenPGP format by an IBM® Lotus Notes® client working with PGP® Desktop
Professional or that was encrypted by the PGP® Universal Server.
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							Files and attachments
How to: Files File basics About files and attachmentsYou can view and download attachments and store them on your BlackBerry® smartphone or a media card. If your emailaccount uses a BlackBerry® Enterprise Server that supports accessing files on your organisation's network, you can previewfiles from your organisation's network and save the files to your smartphone or attach them directly to email messages without
downloading them. You can use the Files application to view a list of all the files that are saved on your smartphone. You can
also rename, move and delete files on your organisation's network from your smartphone.
To change attachments or files that you download, you can use third-party editing applications, such as Documents To Go®,
that are designed for use on BlackBerry smartphones.
Related information
Search for a file that is saved on your smartphone, 126
Search for a file that is saved on your organisation's network, 126
Open a file or an attachment
To perform this task, your email account must use the BlackBerry® Internet Service or a BlackBerry® Enterprise Server that supports this feature. For more information, contact your wireless service provider or administrator.
1.  In a message, meeting invitation or calendar entry, press the 
 key.
2. If necessary, click  Retrieve Attachment Information .
3. Click  Open Attachment .
4. If necessary, on the  Attachments screen, click an attachment.
5. If necessary, in the dialog box, select an option.
Related information
I can't turn on cell broadcasting, 104
Save a file or an attachment
To perform this task, your email account must use the BlackBerry® Internet Service or a BlackBerry® Enterprise Server that supports this feature. For more information, contact your wireless service provider or administrator.
1. In a message, in a calendar entry or on a webpage, do one of the following: • If there is only one attachment in a message or calendar entry, press the 
 key.
• If there are multiple attachments in a message or calendar entry, highlight an attachment. Press the 
 key.
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							• If you are downloading a file from a webpage, press the  key.
2. Click  Download Attachment  or Download File .
3. Click the folder that you want to save the file or attachment in.
4. Click  Save.
To stop downloading an attachment, in a message, highlight an attachment that you are downloading. Press the 
 key >
Cancel Download .
Search for a file that is saved on your smartphone
1. On the Home screen, click the  Media icon.
2.  Press the 
 key >  Explore .
3. Find the file.
To view the file, click the file. Depending on the file type, the file might not appear in its original format.
Related information
Search for a file that is saved on your organisation's network, 126
About files and attachments, 108
Search for a file that is saved on your organisation's networkTo perform this task, your work email account must use a BlackBerry® Enterprise Server that supports this feature. For more
information, contact your administrator.
1. On the Home screen or in a folder, click the  Files icon.
2. In the  Go To field, type the path for the file.
3. If necessary, type the credentials that you use to connect to your organisation's network.
To view the file, click the file. Depending on the file type, the file might not appear in its original format.
Related information
Search for a file that is saved on your smartphone, 126
About files and attachments, 108
Send a fileThe type of file that you're trying to send, the email account that you use and the applications that you have installed on your
BlackBerry® smartphone determine the method you can use to send a file. You can select and send multiple picture files at one
time. You can only send media files that you have added to your smartphone. For more information, contact your wireless
service provider or administrator.
1. On the Home screen or in a folder, click the  Media icon or  Files icon.
2. Find and highlight a file.
3. Press the 
 key >  Send.
4. Click a message type.
5. If necessary, turn on Bluetooth® technology and choose a device or pair with a device.
Related information
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							I can't attach a file to a text message, 104Open a link in a file or an attachmentSome files might contain links to embedded content, such as tables, pictures, footnotes, text boxes or comments.
1. In a file, highlight a link.
2.  Press the 
 key >  Open Link  or Retrieve .
To return to the file, press the 
 key.
Set font options for a file or an attachment
1.  In a file or an attachment, press the 
 key >  Options .
2. Change the font fields.
3. Press the 
 key >  Save.
Save a file from your organisation's network to your smartphone To perform this task, your work email account must use a BlackBerry® Enterprise Server that supports this feature. For more
information, contact your administrator.
When you save a file from your organisation's network to your BlackBerry smartphone, the file is saved in its original format.1. On the Home screen or in a folder, click the  Files icon.
2. Find and highlight a file.
3.  Press the 
 key >  Copy.
4. Select a location to store the file.
5. Click a folder.
6. Press the 
 key >  Paste.
Related information
Send a file, 109
Managing files and attachments
View properties for a file
You can view the size, author, publication date and other properties of a file.
1. On the Home screen or in a folder, click the  Media icon or  Files icon.
2. Find and highlight a file.
3.  Press the 
 key >  Properties .
Related information
Hide a file or folder, 128
View a hidden file or folder, 128
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							Copy, move, rename or delete a file
1. Do one of the following: • On the Home screen or in a folder, click the  Files icon.
• On the Home screen, click the  Media icon. Press the 
 key > Explore .
2. Find and highlight a file. 3. Press the 
 key.
• To copy a file, click  Copy. Navigate to a location. Click  Paste.
• To move a file, click  Cut. Navigate to a location. Click  Paste.
• To rename a file, click  Rename. Type a name for the file. Click  Save.
• To delete a file, click  Delete.
Hide a file or folder
To view a file or folder after you hide it, you must remember the location of the file or folder.
1. On the Home screen, click the folder that contains the file or folder you want to hide.
2.  Press the 
 key >  Explore .
3. Find and highlight the file or folder you want to hide.
4.  Press the 
 key >  Properties .
5. Select the  Hidden checkbox.
6. Click  OK.
After you hide a file or folder, it is no longer visible on your BlackBerry® smartphone.
Related information
View a hidden file or folder, 128
View a hidden file or folderYou can view files or folders that you hid.
1. On the Home screen, click the folder that contains the file or folder that you hid.
2.  Press the 
 key >  Explore .
3. Browse to the folder that contains the file or folder that you hid.
4.  Press the 
 key >  Show Hidden .
Related information
Hide a file or folder, 128
Open a password-protected .pdf file
To perform this task, your email account must use the BlackBerry® Internet Service or a BlackBerry® Enterprise Server that
supports this feature. For more information, contact your wireless service provider or administrator.
1.  In a .pdf file, when the "Password protected document" message appears, press the 
 key.
2.  Press the 
 key >  Enter Password .
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