Blackberry Bold Series 9900 9930 User Guide

							Depending on your BlackBerry® smartphone model, you might be able to decrease the blurriness in pictures that is caused byslight movements of the camera by turning on image stabilisation in the camera options.
I can't save media files Your BlackBerry® smartphone or media card might not have enough available storage space to store media files.
Try the following actions:
• If you're trying to save a media file to your smartphone, delete old data or messages from your smartphone.
• If you're trying to save a media file on your media card, delete old media files.
• In the camera options, verify that the  Image Size field isn't set to  Large. Large pictures use more storage space than smaller
pictures.
• In the video camera options, verify that the  Video Format field is set to a smaller format. Large videos use more storage
space than smaller videos.
Related information
Delete a message, 76
Copy, move, rename or delete a file, 128
Change the size of pictures that you take, 146
Change the video size and format, 143
I can't open media files
Try the following actions:
• If you're trying to open a media file on your BlackBerry® smartphone and your smartphone is connected to your computer, disconnect your smartphone from your computer.
• If you're trying to open a media file on your computer using your smartphone as a USB drive, verify that you have closed the media transfer options in the BlackBerry® Desktop Software.
• If you encrypted the media files on your media card using an encryption key that your BlackBerry smartphone generated and you're trying to open an encrypted media file on your computer or a device other than the BlackBerry smartphonethat you used to encrypt the file, insert the media card into the BlackBerry smartphone that you used to encrypt the file.On the Home screen or in a folder, click the  Options icon. Click  Security > Encryption . In the Media Card  section, change
the  Mode  field to  Device.
Related information
About file encryption, 271User GuideMedia149 
						

							Pictures
How to: Pictures Zoom, pan or rotate a pictureIn a picture, do one of the following: • To zoom in to the picture, click the trackpad.
• To zoom out from the picture, press the 
 key.
• To pan the picture, when you are zoomed into it, slide your finger on the trackpad in any direction. • To rotate the picture, press the 
 key >  Rotate .
Related information
I receive an error message after I rotate a picture, 152
Save a picture from a text message or a web page
You can save picture files, such as .jpg, .png, .gif or .bmp files, to the BlackBerry® smartphone storage space or a media card.
1. Open a picture attachment in a text message or highlight a picture on a web page.
2.  Press the 
 key >  Save Image  > Save .
Use a picture as your smartphone wallpaper
1. On the Home screen, click the  Media icon >  Pictures  icon.
2. Browse to a picture.
3.  Press the 
 key >  Set As Wallpaper .
Related information
My display changed, 214
View pictures as a slide show
A slide show displays all the pictures in a category or folder in sequence. 1. On the Home screen, click the  Media icon >  Pictures  icon.
2. Click a category.
3.  Press the 
 key >  View Slide Show .
To close the slide show, press the 
 key.
Change your slide show options 1. On the Home screen, click the  Media icon.
User GuideMedia150 
						

							2.Press the  key >  Media Options .
• To change the number of seconds between slides in a slide show, change the  Slide Show Interval field.
• To change the type of slide transition used, change the  Slide Show Transition field.
3. Press the 
 key >  Save.
View pictures in list view or thumbnail view 1. On the Home screen, click the  Media icon >  Pictures  icon.
2. Click a category.
3.  Press the 
 key >  View List  or View Thumbnails .
Organise pictures by date or folder 1. On the Home screen, click the  Media icon >  Pictures  icon.
2.  Press the 
 key >  View by Date  or View by Folder .
Create a picture folder
1. On the Home screen, click the  Media icon >  Pictures  icon.
2.  Press the 
 key >  New Folder .
3. If necessary, change the location that the folder is created in. 4. Type a name for the folder.
5. Click  OK.
Import pictures to the Pictures application
Importing pictures from other folders on your BlackBerry® smartphone or media card into the Pictures application allows you to have access to your pictures, while maintaining your existing folder structures and file locations.
1. On the Home screen, click the  Media icon >  Pictures  icon.
2.  Press the 
 key >  Import Pictures . Folders that contain pictures that aren't saved in the  Picture Library folder or
Camera Pictures  folder appear.
3. Select the check boxes beside the folders that you want to import.
4. Click  Import Pictures .
To delete the folders from the Pictures application, highlight the folder. Press the 
 key >  Remove From Library . The
folders that you imported remain in their original location, but are deleted from the Pictures application.
To permanently delete the folders from both the Pictures application and from the smartphone storage space or media card,
including any files that aren't pictures and that aren't visible in the folders in the Pictures application, highlight the folder. Press
the 
 key >  Delete . The folders that you imported are deleted from their locations on your smartphone storage space or
media card.
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							Find a picture that you took with the cameraPictures that you take with the camera are saved to the Camera Pictures folder in the Pictures application. If you have filed
your pictures in other folders, they'll no longer appear in the Camera Pictures folder.
1. On the Home screen, click the  Media icon >  Pictures  icon.
2. Click the  Camera Pictures  folder.
Troubleshooting: Pictures
Some features aren't available on my smartphoneThe availability of certain features on your BlackBerry® smartphone might be affected by items such as your smartphone model
and wireless service plan.
Depending on your messaging service plan, some features or options might not be available in the message options on the
Email Preferences screen.
If your email account uses a BlackBerry® Enterprise Server, your organisation might not have set up some features or might prevent you from using some features or options. If your administrator has set an option for you, a lock indicator appears
beside the option field.
For more information about the features that are available on your smartphone, contact your wireless service provider or administrator, or visit  www.blackberry.com/go/devices .
Related information
Feature availability, 18
I receive an error message after I rotate a picture
Every time you rotate a picture, your BlackBerry® smartphone automatically tries to save the picture's new direction. You might receive an error message if the picture is copyright protected, over a certain file size, or isn't in a JPG or PNG format. Ifthe picture isn't copyright protected and if you have a third-party image editing application, you might be able to reduce thesize of your picture or change the format of your picture to JPG or PNG and then try to rotate the picture again.
I can't save media files Your BlackBerry® smartphone or media card might not have enough available storage space to store media files.Try the following actions:
• If you're trying to save a media file to your smartphone, delete old data or messages from your smartphone. • If you're trying to save a media file on your media card, delete old media files.
• In the camera options, verify that the  Image Size field isn't set to  Large. Large pictures use more storage space than smaller
pictures.
• In the video camera options, verify that the  Video Format field is set to a smaller format. Large videos use more storage
space than smaller videos.
User GuideMedia152 
						

							Related information
Delete a message, 76
Copy, move, rename or delete a file, 128
Change the size of pictures that you take, 146
Change the video size and format, 143
I can't open media filesTry the following actions:
• If you're trying to open a media file on your BlackBerry® smartphone and your smartphone is connected to your computer, disconnect your smartphone from your computer.
• If you're trying to open a media file on your computer using your smartphone as a USB drive, verify that you have closed the media transfer options in the BlackBerry® Desktop Software.
• If you encrypted the media files on your media card using an encryption key that your BlackBerry smartphone generated and you're trying to open an encrypted media file on your computer or a device other than the BlackBerry smartphonethat you used to encrypt the file, insert the media card into the BlackBerry smartphone that you used to encrypt the file.On the Home screen or in a folder, click the  Options icon. Click  Security > Encryption . In the Media Card  section, change
the  Mode  field to  Device.
Related information
About file encryption, 271
My smartphone isn't using the correct ringtone or wallpaperIf you're using a ringtone or wallpaper picture that you encrypted on your BlackBerry® smartphone or on the media card usingyour smartphone password and you reset your smartphone, unlock your smartphone.
Related information
Lock or unlock your smartphone, 22
Voice notes
Record a voice note 1. On the Home screen or in the  Applications folder, click the  Voice Notes Recorder  icon.
2. Click the  record icon.
3. Do any of the following: • To pause recording, click the  pause icon. To resume recording, click the  record icon.
• To stop recording, click the  pause icon. Click the  stop icon.
Note:  When you stop recording a voice note, the voice note is automatically saved.User GuideMedia153 
						

							Troubleshooting: Voice notesSome features aren't available on my smartphoneThe availability of certain features on your BlackBerry® smartphone might be affected by items such as your smartphone modeland wireless service plan.
Depending on your messaging service plan, some features or options might not be available in the message options on the
Email Preferences screen.
If your email account uses a BlackBerry® Enterprise Server, your organisation might not have set up some features or might prevent you from using some features or options. If your administrator has set an option for you, a lock indicator appears
beside the option field.
For more information about the features that are available on your smartphone, contact your wireless service provider or
administrator, or visit  www.blackberry.com/go/devices .
Related information
Feature availability, 18
I can't save media files
Your BlackBerry® smartphone or media card might not have enough available storage space to store media files. Try the following actions:
• If you're trying to save a media file to your smartphone, delete old data or messages from your smartphone. • If you're trying to save a media file on your media card, delete old media files. • In the camera options, verify that the  Image Size field isn't set to  Large. Large pictures use more storage space than smaller
pictures.
• In the video camera options, verify that the  Video Format field is set to a smaller format. Large videos use more storage
space than smaller videos.
Related information
Delete a message, 76
Copy, move, rename or delete a file, 128
Change the size of pictures that you take, 146
Change the video size and format, 143
I can't open media files
Try the following actions:
• If you're trying to open a media file on your BlackBerry® smartphone and your smartphone is connected to your computer, disconnect your smartphone from your computer.
• If you're trying to open a media file on your computer using your smartphone as a USB drive, verify that you have closed the media transfer options in the BlackBerry® Desktop Software.
User GuideMedia154 
						

							• If you encrypted the media files on your media card using an encryption key that your BlackBerry smartphone generatedand you're trying to open an encrypted media file on your computer or a device other than the BlackBerry smartphone
that you used to encrypt the file, insert the media card into the BlackBerry smartphone that you used to encrypt the file. On the Home screen or in a folder, click the  Options icon. Click  Security > Encryption . In the Media Card  section, change
the  Mode  field to  Device.
Related information
About file encryption, 271
I can't use a shortcut
Try the following actions:
• Depending on the typing input language that you're using, some shortcuts might not be available. Try changing the typing input language.
• If media shortcuts aren't working, verify that you have turned on audio and video shortcuts in the Media options.
Related information
Change the language, 209
Turn on or turn off audio and video shortcuts, 133
The media player screen closesIf you pause or stop a media file for a certain period of time, the media player screen closes to optimise the performance ofyour BlackBerry® smartphone. In the media options, you can stop the media player screen from closing or change the amountof time before the media player screen closes.
Related information
Change the amount of time before the media player screen closes, 134User GuideMedia155 
						

							Ringtones, sounds and alertsHow to: Ringtones, sounds and alerts
About ringtones, sounds and alerts The profile that you select in the Sound and Alert Profiles application defines how your BlackBerry® smartphone alerts you of
phone calls, messages, reminders and browser content.
Your smartphone has a Normal profile and five other preloaded profiles: Loud, Medium, Vibrate Only, Silent and Phone CallsOnly. You can change the tones in any preloaded profile to an audio file that is stored in your smartphone storage space or on a
media card, or you can create additional profiles. The All Alerts Off profile can't be changed.
By default, some of the settings in the preloaded profiles are based on the settings in the Normal profile. For example, when
you change the ringtone in the Normal profile, the ringtone in the Loud profile, Medium profile and Phone Calls Only profile is
automatically updated. If you don't want specific settings for a preloaded profile to update automatically when you change the
corresponding setting in the Normal profile, you can manually change the settings in that preloaded profile.
You can create contact alerts, which alert you when particular contacts call you or send you a message. Contact alerts are
always turned on and don't turn off unless you select the All Alerts Off profile. For example, even if you select the Silent profile
or Vibrate Only profile, audible contact alerts remain audible until you select the All Alerts Off profile.
Change your ringtone, notifiers or reminders In addition to changing the tone, you can also change options for notifcation during calls, volume, LED and vibration.
1. On the Home screen, click the  Sound and Alert Profiles icon.
2. Click  Change Sounds and Alerts  > Sounds for Selected Profile .
• To change your ringtone , click  Phone.
• To change notifiers or reminders, click to expand a section. Click an option.
3. In the  Ringtone, Notifier Tone  or Reminder Tone  field, do one of the following:
• Click a tone.
• To use a song that is on your BlackBerry® smartphone or on a media card, click  All Music. Find and click a song.
• To use a voice note that you recorded, click  All Voice Notes. Find and click a voice note.
• To use a preloaded alert, click  All Alerts. Find and click an alert.
4. Press the 
 key >  Save.
Related information
Add or delete a custom profile, 157
Add or delete a contact alert, 33
I can't change the number of times that my smartphone rings, 69
User GuideRingtones, sounds and alerts156 
						

							Add or delete a custom profileIn addition to the preloaded profiles, you can create your own custom profiles.1. On the Home screen, click the  Sound and Alert Profiles icon.
2. Click  Change Sounds and Alerts  > Profile Management  > Add Custom Profile .
3. In the  Name field, type a name for the profile.
4. Click the item that you want to change. 5. Change the ringtone, notifier or reminder information.
6. Press the 
 key >  Save.
To delete a custom profile, highlight the profile. Press the 
 key >  Delete .
Add or delete a contact alert You can create contact alerts that allow you to customise ringtones and alerts for calls and messages from specific contacts orgroups of contacts. When you receive a call or message from the contact, your BlackBerry® smartphone uses the assigned ringtone or alert, even if you select the Silent profile or Vibrate Only profile. If you do not want to be notified with the assignedringtone or alert, you can select the All Alerts Off profile.
1. On the Home screen, click the  Sound and Alert Profiles icon.
2. Click  Change Sounds and Alerts  > Sounds for Contacts  > Add Contact Alert .
3. In the  Name field, type the name of the contact alert.
4. In the  Contacts field, type the name of the contact.
5. Click a contact.
6. Change the ringtone and alert information for calls and messages. 7. Press the 
 key >  Save.
To delete a contact alert, highlight the contact alert that you want to delete. Press the 
 key >  Delete .
Silence your smartphone 1. On the Home screen, click the  Sound and Alert Profiles icon.
2. Do one of the following: • To receive flashing LED alerts only, click  Silent.
• To receive vibrate alerts only, click  Vibrate Only.
• To turn off all alerts, including contact alerts, click  All Alerts Off.
When a ringtone, reminder or alert sounds, if available, press the 
 key on the top of your BlackBerry® smartphone.
Related information
Silence the alarm, 192
User GuideRingtones, sounds and alerts157 
						

							Flashing LEDThe LED on the top of your BlackBerry® smartphone flashes different colours to indicate different statuses.
Flashing LED colourDescriptionGreenYou're in a wireless coverage area. You can turn on or turn off
this notification.BlueYour smartphone is connected to a Bluetooth® enabled
device. You can turn on or turn off this notification.RedA new message has arrived and your selected profile is set to
notify you using the flashing LED. If you're using your
smartphone with a smart card, your smartphone is accessing
data on the smart card.AmberThe battery power level for your smartphone is low, or your
smartphone is turned off and is charging. You can't turn off
the notification for the low battery power level. The
notification for charging turns off when you turn on your
smartphone.
Related information
Turn off Bluetooth connection notification, 257
Turn on flashing LED notification for wireless coverage, 213
Change alarm notification options 1. On the Home screen or in the  Applications folder, click the  Clock icon.
2. Press the 
 key >  Options .
3. In the  Alarm section, change the  Alarm Tone field, Volume  field, Snooze Time  field and Vibration field.
4. Press the 
 key >  Save.
Turn on or turn off event sounds Event sounds alert you when you turn on or turn off your BlackBerry® smartphone, when the battery power level is full or lowand when you connect or disconnect a USB cable or accessory to or from your smartphone.
1. On the Home screen or in a folder, click the  Options icon.
2. Click  Accessibility .
3. Change the  Event Sounds option.
4. Press the 
 key >  Save.
User GuideRingtones, sounds and alerts158