Blackberry Bold Series 9900 9930 User Guide

							1. Remove and reinsert the battery.
2.  When the red LED light goes out, press and hold the 
 key as the smartphone is loading.
3. When the dialog appears, click  OK.
When safe mode is on, a safe mode indicator appears at the top of the home screen. To turn off safe mode, repeat step 1.
Turn off a prompt for a third-party application connection
1. On the Home screen or in a folder, click the  Options icon.
2. Click  Device > Application Management .
3. Highlight a third-party application.
4.  Press the 
 key >  Edit Permissions  > Prompt Exceptions .
• To allow the application to connect to a specific location or resource without displaying a prompt, click  Add Allow.
Specify a protocol and, if necessary, the domain.
• To prevent the application from connecting to a specific location or resource without displaying a prompt, click  Add
Deny . Specify a protocol and, if necessary, the domain.
5. Press the 
 key >  Save.
Interaction permissions for third-party applications
PermissionDescriptionCross Application CommunicationSpecify whether third-party applications can communicate and share data
with other applications on your BlackBerry® smartphone.Device SettingsSpecify whether third-party applications can turn on or turn off your smartphone or change smartphone options, such as display options.MediaSpecify whether third-party applications can access media files on yoursmartphone.Application ManagementSpecify whether third-party applications can add or delete application
modules or access module information such as an application name or
version.ThemesSpecify whether your smartphone can use third-party applications as a source for customised themes.Input SimulationSpecify whether third-party applications can simulate actions, such aspressing a key on your smartphone.Browser FilteringSpecify whether third-party applications can register browser filters withthe browser on your smartphone to add, change or delete website content before it appears in your browser.User GuideSecurity309 
						

							PermissionDescriptionRecordingSpecify whether third-party applications can take screen shots of yoursmartphone screen or use other applications on your smartphone to take
pictures or recordings.Security Timer ResetSpecify whether third-party applications can reset the duration that your
smartphone remains unlocked after you stop using it.
Related information
Set permissions for a third-party application, 308
Data permissions for third-party applications
PermissionDescriptionEmailSet whether third-party applications can access email messages, text messages or PINmessages on your BlackBerry® smartphone.Organiser DataSet whether third-party applications can access organiser data such as contacts, calendar entries, tasks or memos.FilesSet whether third-party applications can access files that you store on your smartphone. Forexample, you can set whether third-party applications can access files that you transfer to your smartphone using Bluetooth® technology or using the BlackBerry® Desktop Software.Security DataSet whether third-party applications can access certificates or keys in the key store on your
smartphone.Secure ElementSet whether third-party applications can access confidential information, such as credit card
numbers, coupons, loyalty cards and public transport passes, that are stored on your
smartphone's secure element. Depending on your smartphone model and wireless service provider, your smartphone might not use a secure element.
Related information
Set permissions for a third-party application, 308
Connection permissions for third-party applications
PermissionDescriptionUSBSet whether third-party applications can use physical connections, such as a USB cable orRS-232 cable, that you have set up for your BlackBerry® smartphone.BluetoothSet whether third-party applications can use Bluetooth® connections.User GuideSecurity310 
						

							PermissionDescriptionPhoneSet whether third-party applications can make calls or access call logs.Location DataSet whether third-party applications can use your GPS location information.Server NetworkSet whether third-party applications can access the Internet or your organisation's intranetusing your organisation's network.InternetSet whether third-party applications can access the Internet through your wireless serviceprovider (for example, using a direct Internet connection or WAP gateway).Wi-Fi (if supported)Set whether third-party applications can use Wi-Fi® connections.Near Field CommunicationSet whether third-party applications can use NFC connections.
Troubleshooting: Security
I forget my smartphone password If you forget your BlackBerry® smartphone password, it can't be recovered. If your smartphone uses a BlackBerry® EnterpriseServer, your administrator might be able to reset your password without deleting your smartphone data. Otherwise, the only way you can reset your password without knowing your current password is to delete all your smartphone data. You can dothis by exceeding the number of allowed password attempts.
If your email account uses a BlackBerry Enterprise Server, depending on the options that your administrator sets, when youdelete your smartphone data, you might also delete the data on your media card. For more information, contact your administrator.
Research In Motion recommends that you regularly create and save a back-up file on your computer, especially before you update any software. Maintaining a current back-up file on your computer might allow you to recover smartphone data if yoursmartphone is lost, stolen or corrupted by an unforeseen issue.
My smartphone prompts me to make an emergency call when I type a password
If your BlackBerry® smartphone password contains a combination of letters that corresponds to an emergency access number,your smartphone might prompt you to make an emergency call when you type your smartphone password.
To continue typing your smartphone password, press the 
 key.
Related information
Change the smartphone password, 282
User GuideSecurity311 
						

							I can't unlock my smartphone using my smart cardTry the following actions:
• Verify that the correct smart card is inserted in the smart card reader. • Verify that the smart card is inserted in the smart card reader correctly.
• Verify that you typed the smart card password correctly. You should have received this password when you received your smart card.
• If you use a certificate to authenticate your smart card, verify that the certificate isn't revoked or expired.
I can't download a certificate If you changed the connection type that your BlackBerry® smartphone uses to connect to the LDAP-enabled server or DSML-
enabled server, try switching to the default connection type.
I can't download a PGP key from an LDAP-enabled server Try the following actions:
• Verify that your organisation permits you to download PGP® keys from an LDAP-enabled server. For more information, contact your administrator.
• If you changed the connection type that your BlackBerry® smartphone uses to connect to an LDAP-enabled server, try using the default connection type.
User GuideSecurity312 
						

							Service books and diagnostic reportsAccept, delete or restore a service book Your wireless service provider or administrator might send a service book to your BlackBerry® smartphone over the wireless
network to add an additional service or application to your smartphone.
If your work email account uses a BlackBerry® Enterprise Server, you can also receive service books on your smartphone using the BlackBerry® Desktop Software. For more information, see the Help in the BlackBerry Desktop Software.
1. On the Home screen or in a folder, click the  Options icon.
2. Click  Device > Advanced System Settings  > Service Book .
3. Highlight a service book.
4. Press the 
 key.
• To accept a service book, click  Accept.
• To delete a service book, click  Delete.
• To restore a service book, click  Undelete.
Run a diagnostic report If you cannot connect to the wireless network or access services such as email messaging, your wireless service provider oradministrator might ask you to run and submit a diagnostic report. Your wireless service provider or administrator can use the
report to help you troubleshoot the issue.
1. On the Home screen or in a folder, click the  Options icon.
2. Click  Networks and Connections  > Mobile Network .
3.  Press the 
 key >  Diagnostics Test .
4.  Press the 
 key >  Run.
Related information
I can't run or submit a diagnostic report, 314
View, submit or delete a diagnostic report 1. On the Home screen or in a folder, click the  Options icon.
2. Click  Networks and Connections  > Mobile Network .
3.  Press the 
 key >  Diagnostics Test .
4. Highlight a report.
5. Press the 
 key.
• To view the diagnostic report, click  View Report.
User GuideService books and diagnostic reports313 
						

							• To submit the diagnostic report, click Email Report or PIN Report .
• To delete the diagnostic report, click  Delete.
• To delete all diagnostic reports, click  Delete All.
Related information
I can't run or submit a diagnostic report, 314
Set a default recipient for diagnostic reports If you set the default recipient, each time that you submit a diagnostic report, your BlackBerry® smartphone sends the report
to that recipient. If you want to specify a recipient each time that you submit a report, don't set the default recipient.
1. On the Home screen or in a folder, click the  Options icon.
2. Click  Networks and Connections  > Mobile Network .
3.  Press the 
 key >  Diagnostics Test .
4. Press the 
 key >  Options ..
5. Type the contact information.
6. Press the 
 key >  Save.
I can't run or submit a diagnostic report Try the following actions:
• Try running the diagnostic report again. In the diagnostic report, press the 
 key >  Repeat All Steps .
• Verify that your BlackBerry® smartphone is connected to the wireless network. • If you cannot submit a diagnostic report to an email address, try submitting the report to a PIN. Likewise, if you can't submit a diagnostic report to a PIN, try submitting the report to an email address.
Related information
Run a diagnostic report, 313
View, submit or delete a diagnostic report, 313
Find your smartphone model number and version of the
BlackBerry Device Software
Do one of the following: • On the Home screen or in a folder, click the  Options icon. Click  Device > About Device Versions .
• If supported by your input language, in a message or memo, type  myver followed by a space.
User GuideService books and diagnostic reports314 
						

							Synchronisation
How to: Synchronisation About synchronisation and reconciliation The wireless data synchronisation feature is designed to synchronise organiser data (contacts, calendar entries, tasks andmemos) between your BlackBerry® smartphone and the email application on your computer over the wireless network.
The wireless email reconciliation feature is designed to reconcile email between your smartphone and the email application onyour computer over the wireless network. When you file or delete email messages on your smartphone, these email messagesshould be filed or deleted in the email application on your computer. Likewise, any changes that you make to email messagesin the email application on your computer should be reflected on your smartphone.
In rare cases, if your smartphone doesn't recognise fields in a contact, calendar entry or email account, some data or email
can't be synchronised or reconciled.
If wireless data synchronisation isn't available on your smartphone or if you turned off this feature, you can use the
BlackBerry® Desktop Software to synchronise your organiser data. For more information, see the Help in the BlackBerry Desktop Software.
Research In Motion recommends that you regularly create and save a back-up file on your computer, especially before you
update any software. Maintaining a current back-up file on your computer might allow you to recover smartphone data if your
smartphone is lost, stolen or corrupted by an unforeseen issue.
Synchronise email over the wireless network You can set the Wireless Reconcile option for each email address that is associated with your BlackBerry® smartphone, which
will synchronise your email over the wireless network.
1. On the Home screen, click the  Messages icon.
2. Press the 
 key >  Options  > Email Reconciliation .
3. If the  Message Services  field appears, set this field to the appropriate email account.
4. Select the  Wireless Reconcile  check box.
5. Press the 
 key >  Save.
Delete email on your smartphone and in your email application on your computer You can set the Delete On option for each email address that is associated with your BlackBerry® smartphone.
1. On the Home screen, click the  Messages icon.
2. Press the 
 key >  Options  > Email Reconciliation .
3. If the  Message Services  field appears, set this field to the appropriate email account.
User GuideSynchronisation315 
						

							4. Change the Delete On field to Mailbox & Handheld .
5. Press the 
 key >  Save.
It takes a short period of time for email to be deleted over the wireless network.
Related information
Delete a message, 76
Synchronise organiser data over the wireless network Research In Motion recommends that you regularly create and save a back-up file on your computer, especially before you
update any software. Maintaining a current back-up file on your computer might allow you to recover smartphone data if your smartphone is lost, stolen or corrupted by an unforeseen issue.
1.  In the Contacts application, Calendar application, Tasks application or MemoPad, press the 
 key >  Options .
2. If necessary, click a calendar account or contact list. 3. Select the  Wireless Synchronisation  check box.
4. Press the 
 key >  Save.
If you use the BlackBerry® Internet Service, you must use the BlackBerry® Desktop Software to synchronise calendar data. For more information, see the Help in the BlackBerry Desktop Software.
Related information
Some characters in calendar entries don't appear correctly after synchronisation, 181 About synchronisation conflicts, 84
About synchronisation conflicts A synchronisation conflict occurs when you change the same email or organiser data item on your BlackBerry® smartphone and
in the email application on your computer.
If you reconcile your email using wireless email reconciliation, on your smartphone, you can set whether the email on your smartphone or the email on your computer takes precedence when an email reconciliation conflict occurs.
If you synchronise your organiser data using wireless data synchronisation, the organiser data on your computer takes
precedence over the organiser data on your smartphone when a data synchronisation conflict occurs.
Research In Motion recommends that you regularly create and save a back-up file on your computer, especially before you
update any software. Maintaining a current back-up file on your computer might allow you to recover smartphone data if your smartphone is lost, stolen or corrupted by an unforeseen issue.
Related information
Some characters in calendar entries don't appear correctly after synchronisation, 181 Synchronise organiser data over the wireless network, 174
Manage email reconciliation conflicts You can set the On Conflicts option for each email address that is associated with your BlackBerry® smartphone.1. On the Home screen, click the  Messages icon.
User GuideSynchronisation316 
						

							2.Press the  key >  Options  > Email Reconciliation .
3. If the  Message Services  field appears, set this field to the appropriate email account.
4. Change the  On Conflicts field.
5. Press the 
 key >  Save.
Manage data synchronisation conflicts You can change how conflicts that occur during organiser data synchronisation are resolved by turning off wireless data
synchronisation, changing conflict resolution options, and synchronising organiser data using the BlackBerry® Desktop
Software. For more information about managing conflicts that occur during organiser data synchronisation, see the Help in the
BlackBerry Desktop Software.
About backing up and restoring smartphone data If you have installed the BlackBerry® Desktop Software on your computer, you can back up and restore most of your BlackBerrysmartphone data, including messages, organiser data, fonts, saved searches and browser bookmarks using the BlackBerryDesktop Software. For more information, see the Help in the BlackBerry Desktop Software.
If you haven't saved anything on your media card, you can back up and restore most of your smartphone data using your
media card.
If your email account uses a BlackBerry® Enterprise Server, you might be able to restore synchronised organiser data to your smartphone over the wireless network. To restore synchronised organiser data over the wireless network, you must have an
activation password. For more information, contact your administrator.
Research In Motion recommends that you regularly create and save a back-up file on your computer, especially before you update any software. Maintaining a current back-up file on your computer might allow you to recover smartphone data if your
smartphone is lost, stolen or corrupted by an unforeseen issue.
Empty the deleted items folder on your computer from your smartphone To perform this task, your work email account must use a BlackBerry® Enterprise Server that supports this feature. For moreinformation, contact your administrator.
1. On the Home screen, click the  Messages icon.
2. Press the 
 key >  Options  > Email Reconciliation .
3. If the  Message Services  field appears, set this field to the appropriate email account.
4.  Press the 
 key >  Purge Deleted Items .
User GuideSynchronisation317 
						

							Troubleshooting: SynchronisationEmail messages aren't reconciling over the wireless network Try the following actions:
• Verify that your BlackBerry® smartphone is connected to the wireless network. • Verify that wireless email reconciliation is turned on.• Reconcile email messages manually.
Organiser data isn't synchronising over the wireless network Try the following actions:
• Verify that your BlackBerry® smartphone is connected to the wireless network.
• Verify that wireless data synchronisation is turned on in the Contacts application, Calendar application, Tasks application and MemoPad.
• If you use the BlackBerry® Internet Service, you must synchronise calendar data using the BlackBerry® Desktop Software. For more information, see the Help in the BlackBerry Desktop Software.
Contact list field data isn't appearing on my computer You can only synchronise the data in a custom contact list field with a text field in the email application on your computer. For
example, you can't add a contact's birthday to a custom contact list field on your BlackBerry® smartphone and synchronise it
with the email application on your computer, because the birthday field is a date field in the email application on your
computer.
Related information
Create a custom contact field, 183
Some characters in calendar entries don't appear correctly after synchronisation
If you schedule appointments or meetings on your BlackBerry® smartphone that contain special characters or accents, your
computer might not support these characters.
On your computer, verify that you are using the correct default code page and that the correct font support is installed on your computer. For more information, see the documentation for the operating system on your computer.
Research In Motion recommends that you regularly create and save a back-up file on your computer, especially before you
update any software. Maintaining a current back-up file on your computer might allow you to recover smartphone data if your
smartphone is lost, stolen or corrupted by an unforeseen issue.
User GuideSynchronisation318