Blackberry Bold Series 9900 9930 User Guide

							Related information
Delete a message, 76
Copy, move, rename or delete a file, 128
Change the size of pictures that you take, 146
Change the video size and format, 143
I can't open media filesTry the following actions:
• If you're trying to open a media file on your BlackBerry® smartphone and your smartphone is connected to your computer, disconnect your smartphone from your computer.
• If you're trying to open a media file on your computer using your smartphone as a USB drive, verify that you have closed the media transfer options in the BlackBerry® Desktop Software.
• If you encrypted the media files on your media card using an encryption key that your BlackBerry smartphone generated and you're trying to open an encrypted media file on your computer or a device other than the BlackBerry smartphonethat you used to encrypt the file, insert the media card into the BlackBerry smartphone that you used to encrypt the file.On the Home screen or in a folder, click the  Options icon. Click  Security > Encryption . In the Media Card  section, change
the  Mode  field to  Device.
Related information
About file encryption, 271
I can't use a shortcutTry the following actions:
• Depending on the typing input language that you're using, some shortcuts might not be available. Try changing the typing input language.
• If media shortcuts aren't working, verify that you have turned on audio and video shortcuts in the Media options.
Related information
Change the language, 209
Turn on or turn off audio and video shortcuts, 133
The media player screen closesIf you pause or stop a media file for a certain period of time, the media player screen closes to optimise the performance ofyour BlackBerry® smartphone. In the media options, you can stop the media player screen from closing or change the amount of time before the media player screen closes.
Related information
Change the amount of time before the media player screen closes, 134User GuideMedia139 
						

							Videos
Keep backlighting on when you play a video By default, backlighting is designed to turn off after a period of time to conserve battery power. You can change your mediaoptions so that backlighting stays on when you play a video.
1. On the Home screen, click the  Media icon.
2. Press the 
 key >  Media Options .
3. Clear the  Turn Off Auto Backlighting  check box.
4. Press the 
 key >  Save.
To keep backlighting off while you play a video, select the  Turn Off Auto Backlighting check box.
Display closed captions in videos You can turn on closed captions so that text displays on the screen when you play video files that support closed captions.
1. On the Home screen, click the  Media icon.
2. Press the 
 key >  Media Options .
3. Select the  Display Closed Captions  check box.
4. If necessary, change the  Appearance field, Position  field and  Font Scale  field.
5. Press the 
 key >  Save.
Troubleshooting: Videos Some features aren't available on my smartphoneThe availability of certain features on your BlackBerry® smartphone might be affected by items such as your smartphone model
and wireless service plan.
Depending on your messaging service plan, some features or options might not be available in the message options on the Email Preferences screen.
If your email account uses a BlackBerry® Enterprise Server, your organisation might not have set up some features or might
prevent you from using some features or options. If your administrator has set an option for you, a lock indicator appears
beside the option field.
For more information about the features that are available on your smartphone, contact your wireless service provider or administrator, or visit  www.blackberry.com/go/devices .
Related information Feature availability, 18
User GuideMedia140 
						

							I can't save media filesYour BlackBerry® smartphone or media card might not have enough available storage space to store media files.Try the following actions:
• If you're trying to save a media file to your smartphone, delete old data or messages from your smartphone.
• If you're trying to save a media file on your media card, delete old media files.
• In the camera options, verify that the  Image Size field isn't set to  Large. Large pictures use more storage space than smaller
pictures.
• In the video camera options, verify that the  Video Format field is set to a smaller format. Large videos use more storage
space than smaller videos.
Related information
Delete a message, 76
Copy, move, rename or delete a file, 128
Change the size of pictures that you take, 146
Change the video size and format, 143
I can't open media files
Try the following actions:
• If you're trying to open a media file on your BlackBerry® smartphone and your smartphone is connected to your computer, disconnect your smartphone from your computer.
• If you're trying to open a media file on your computer using your smartphone as a USB drive, verify that you have closed the media transfer options in the BlackBerry® Desktop Software.
• If you encrypted the media files on your media card using an encryption key that your BlackBerry smartphone generated and you're trying to open an encrypted media file on your computer or a device other than the BlackBerry smartphone
that you used to encrypt the file, insert the media card into the BlackBerry smartphone that you used to encrypt the file. On the Home screen or in a folder, click the  Options icon. Click  Security > Encryption . In the Media Card  section, change
the  Mode  field to  Device.
Related information
About file encryption, 271
I can't use a shortcut
Try the following actions:
• Depending on the typing input language that you're using, some shortcuts might not be available. Try changing the typing input language.
• If media shortcuts aren't working, verify that you have turned on audio and video shortcuts in the Media options.
Related information
Change the language, 209
Turn on or turn off audio and video shortcuts, 133
User GuideMedia141 
						

							The media player screen closes
If you pause or stop a media file for a certain period of time, the media player screen closes to optimise the performance of
your BlackBerry® smartphone. In the media options, you can stop the media player screen from closing or change the amount
of time before the media player screen closes.
Related information
Change the amount of time before the media player screen closes, 134
Video camera Depending on your BlackBerry® smartphone, the camera or video camera might not be supported or some camera or video
camera features might not be available.
How to: Video camera Video camera
These icons appear at the bottom of the screen in the video camera. You can click these icons.
Start recordingPause recordingSend videoRename videoDelete video
Record a video To perform this task, you might need to have a media card inserted in your BlackBerry® smartphone.
1. On the Home screen, click the  Media icon >  Video Camera  icon.
2. To start recording, click the  record icon.
3. To pause recording, click the  pause icon.
Note:  The approximate amount of storage space available for saving videos appears on the lower part of the screen when
video recording is paused.
Related information
Take a picture, 146
User GuideMedia142 
						

							Turn on or off video lighting
In low lighting conditions, the video light can improve the quality of videos that you record.
1. On the Home screen, click the  Media icon >  Video Camera  icon.
2. Press the 
 key >  Options .
3. Select the  Video Light check box.
4. Press the 
 key >  Save.
To turn off video lighting, clear the  Video Light check box.
Change the video camera scene mode You can change the scene mode in the video camera to optimise the settings for different environments.
1. On the Home screen, click the  Media icon >  Video Camera  icon.
2. Press the 
 key >  Options .
3. Change the  Scene Mode field.
4. Press the 
 key >  Save.
Change the video size and format The larger the video, the more storage space the video requires.1. On the Home screen, click the  Media icon >  Video Camera  icon.
2. Press the 
 key >  Options .
3. Change the  Video Format field.
4. Press the 
 key >  Save.
Related information
View properties for a file, 109
Change the location for storing videos that you take1. On the Home screen, click the  Media icon >  Video Camera  icon.
2. Press the 
 key >  Options .
3. Change the  Folder field.
4. Press the 
 key >  Save.
Reduce blurriness in the videos that you take The image stabilisation option helps reduce blurriness that is caused by slight movements of the video camera when you are
recording a video.
1. On the Home screen, click the  Media icon >  Video Camera  icon.
2. Press the 
 key >  Options .
3. Select the  Image Stabilisation  check box.
4. Press the 
 key >  Save.
User GuideMedia143 
						

							Troubleshooting: Video cameraSome features aren't available on my smartphoneThe availability of certain features on your BlackBerry® smartphone might be affected by items such as your smartphone model
and wireless service plan.
Depending on your messaging service plan, some features or options might not be available in the message options on the
Email Preferences screen.
If your email account uses a BlackBerry® Enterprise Server, your organisation might not have set up some features or might prevent you from using some features or options. If your administrator has set an option for you, a lock indicator appears
beside the option field.
For more information about the features that are available on your smartphone, contact your wireless service provider or administrator, or visit  www.blackberry.com/go/devices .
Related information
Feature availability, 18
The flash dims or turns off
If the camera has a flash, and the battery power level drops below 20 percent, the flash dims to conserve battery power. In cold temperatures, when the battery power level drops below 20 percent, the flash might turn off.
I can't save media filesYour BlackBerry® smartphone or media card might not have enough available storage space to store media files.Try the following actions:
• If you're trying to save a media file to your smartphone, delete old data or messages from your smartphone. • If you're trying to save a media file on your media card, delete old media files.
• In the camera options, verify that the  Image Size field isn't set to  Large. Large pictures use more storage space than smaller
pictures.
• In the video camera options, verify that the  Video Format field is set to a smaller format. Large videos use more storage
space than smaller videos.
Related information
Delete a message, 76
Copy, move, rename or delete a file, 128
Change the size of pictures that you take, 146
Change the video size and format, 143
I can't open media files
Try the following actions:
User GuideMedia144 
						

							• If you're trying to open a media file on your BlackBerry® smartphone and your smartphone is connected to your computer,disconnect your smartphone from your computer.
• If you're trying to open a media file on your computer using your smartphone as a USB drive, verify that you have closed the media transfer options in the BlackBerry® Desktop Software.
• If you encrypted the media files on your media card using an encryption key that your BlackBerry smartphone generated and you're trying to open an encrypted media file on your computer or a device other than the BlackBerry smartphone
that you used to encrypt the file, insert the media card into the BlackBerry smartphone that you used to encrypt the file. On the Home screen or in a folder, click the  Options icon. Click  Security > Encryption . In the Media Card  section, change
the  Mode  field to  Device.
Related information
About file encryption, 271
Camera Depending on your BlackBerry® smartphone, the camera or video camera might not be supported or some camera or video
camera features might not be available.
How to: Camera Camera at a glanceUser GuideMedia145 
						

							Camera iconsThese icons appear at the bottom of the screen in the camera. You can click these icons.
View picturesGeotagging is turned onGeotagging is turned offTake another pictureFlash is turned onFlash is turned offAutomatic flash modeScene mode
Take a picture
1. On the Home screen, click the  Camera icon.
2. If you have turned on digital zoom, on the trackpad, slide your finger up or down to zoom in or out. 3. Press the  Right Convenience  key.
The picture is saved to the Camera Pictures folder in the Pictures application. To open the picture, click the picture preview at the bottom of the screen.
Related information
Record a video, 142
Change the flash setting for pictures that you take1. On the Home screen, click the  Camera icon.
2. To switch between flash settings, click the flash icon at the bottom of the screen.
When you close the camera, the flash setting is saved.
Change the camera scene mode You can change the scene mode in the camera to optimise the settings for different environments. Descriptions of the scene
modes are available on the camera.
1. On the Home screen, click the  Camera icon.
2. To change the camera scene mode, click the scene mode icon at the bottom of the screen. 3. Select a scene mode.
When you close the camera, the scene mode is saved.
Change the size of pictures that you take
The larger the picture is, the more storage space the picture requires.
1. On the Home screen, click the  Camera icon.
User GuideMedia146 
						

							2.Press the  key >  Options .
3. Change the  Image Size field.
4. Press the 
 key >  Save.
Related information
View properties for a file, 109
Geotag pictures that you takeThe geotag option in the camera records the geographical information of the location in which you take a picture.1. On the Home screen, click the  Camera icon.
2. Click the geotag icon at the bottom of the screen.
The geotag information can be viewed in the properties or name of the picture file.
Turn off digital zoom for the camera
1. On the Home screen, click the  Camera icon.
2. Press the 
 key >  Options .
3. Clear the  Digital Zoom check box.
4. Press the 
 key >  Save.
Reduce blurriness in the pictures that you take The image stabilisation option helps reduce blurriness that is caused by slight movements of the camera when you are taking a
picture.
1. On the Home screen, click the  Camera icon.
2. Press the 
 key >  Options .
3. Select the  Image Stabilisation  check box.
4. Press the 
 key >  Save.
Change the review duration of the pictures that you take You can set how long a picture remains on the screen after you take it, or turn off that option so that you can take another
picture straight away.
1. On the Home screen, click the  Camera icon.
2. Press the 
 key >  Options .
• To change the review duration, change the  Picture Review field to a time.
• To keep the picture on the screen after you take it until you press the 
 key, change the  Picture Review field to
Hold .
• To prevent the picture from staying on the screen after you take it, change the  Picture Review field to Off.
3. Press the 
 key >  Save.
User GuideMedia147 
						

							Change when the camera warns you about the number of pictures remaining
A warning appears notifying you when the amount of storage for pictures drops below a certain number. You can see the
number of remaining pictures in the Storage section of the Options screen.
1. On the Home screen, click the  Camera icon.
2. Press the 
 key >  Options .
3. Change the  Warn when pictures remaining drops to  field.
4. Press the 
 key >  Save.
Change the location for storing pictures that you take 1. On the Home screen, click the  Camera icon.
2. Press the 
 key >  Options .
3. Change the  Store Pictures field.
4. Press the 
 key >  Save.
Troubleshooting: Camera Some features aren't available on my smartphone
The availability of certain features on your BlackBerry® smartphone might be affected by items such as your smartphone model
and wireless service plan.
Depending on your messaging service plan, some features or options might not be available in the message options on the
Email Preferences screen.
If your email account uses a BlackBerry® Enterprise Server, your organisation might not have set up some features or might prevent you from using some features or options. If your administrator has set an option for you, a lock indicator appears
beside the option field.
For more information about the features that are available on your smartphone, contact your wireless service provider or
administrator, or visit  www.blackberry.com/go/devices .
Related information
Feature availability, 18
The flash dims or turns off
If the camera has a flash, and the battery power level drops below 20 percent, the flash dims to conserve battery power. In
cold temperatures, when the battery power level drops below 20 percent, the flash might turn off.
Some pictures that I take are blurry In low lighting conditions, the camera might compensate for the lack of exposure by using a slower shutter speed. If you move
the camera before the shutter clicks, the picture might be blurry. If the camera is using a slower shutter speed, a Low Light or
exclamation point indicator appears on the screen.
User GuideMedia148