Blackberry Bold Series 9900 9930 User Guide

							Troubleshooting: Compass
I'm not receiving an accurate reading from the compass Try the following actions:
• If the compass doesn't point north, move your BlackBerry® smartphone away from metal or magnets.
• If "Calibration required" appears at the bottom of the screen, calibrate the compass manually.
• To help prevent metal and magnets from interfering with the compass, close the Compass application before you get in a vehicle or insert your smartphone in a holster.
Related information
Calibrate the compass manually, 218
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							Maps
How to: Maps
Pan a map To pan a map, your BlackBerry® smartphone must be in pan mode and not zoom mode. The mode that your smartphone is in is
displayed at the top of the map.
1. On the Home screen, click the  Maps icon.
2. If your smartphone is in zoom mode, click the trackpad to switch to pan mode.
3. On the trackpad, slide your finger in any direction.
Zoom in to or out from a map To zoom in to or out from a map, your BlackBerry® smartphone must be in zoom mode and not pan mode. The mode that your
smartphone is in is displayed at the top of the map.
1. On the Home screen, click the  Maps icon.
2. If your smartphone is in pan mode, click the trackpad to switch to zoom mode. 3. Do one of the following:
• To zoom in, on the trackpad, slide your finger up.
• To zoom to a point on a map, press the 
 key >  Zoom to Point .
• To zoom out, on the trackpad, slide your finger down.
View a location on a map 1. On the Home screen, click the  Maps icon.
2.  Press the 
 key >  Find Location .
• To search for a point of interest such as a business or landmark, type the information for the point of interest in the Business  search field at the top of the screen. Press the [Enter key icon] key on the keyboard to start search. Highlight
the point of interest.
• To view a new location or address, type an address in the  Location search field at the top of the screen. Highlight the
location or address.
• To view a location for a contact, in the  Find a shop, café etc. field, type the contact name. Highlight the contact
information.
• To view a favourite location, in the  Favourites section, highlight the location.
3.  Press the 
 key >  View on Map .
If you are viewing a location other than your current location, to get directions to this location from your current location, press the 
 key >  Get Directions . Your BlackBerry® smartphone must have an internal GPS receiver or be paired with a
Bluetooth® enabled GPS receiver to perform this task.
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							View an address on a map using a linkWhen your BlackBerry® smartphone recognises an address in certain applications, such as instant messaging applications orthe MemoPad, your smartphone underlines the address.
1. Highlight an underlined address.
2.  Press the 
 key >  View on Map .
View a list of points of interest near a location You can search for points of interest such as businesses or landmarks. For example, you might search for coffee shops nearyour current location.
1. On the Home screen, click the  Maps icon.
2.  Press the 
 key >  Find Location .
3. In the  Find a shop, café etc.  field, type the point of interest information.
4. Press the 
 key on the keyboard.
5.  Press the 
 key >  View All on Map .
View contact information for a point of interest Points of interest are displayed on maps as location markers.
1. On the Home screen, click the  Maps icon.
2.  Press the 
 key >  Find Location .
3. In the  Find a shop, café etc.  field, type information for a point of interest.
4. Highlight the location.
5.  Press the 
 key >  Display Details .
Add a location to your list of favourites 1. On the Home screen, click the  Maps icon.
2. View a location on a map.
3.  Press the 
 key >  Add as Favourite  > OK .
To view the list of your favourite locations, press the 
 key >  Favourites .
Change the information for a location in your list of favourites 1. On the Home screen, click the  Maps icon.
2.  Press the 
 key >  Favourites .
3. Highlight a location.
4.  Press the 
 key >  Edit Favourite .
5. Do any of the following:
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							• In the Label field, type a new name for the location.
• In the  Description  field, type a description of the location.
6. Click  OK.
Delete a location from your list of favourites 1. On the Home screen, click the  Maps icon.
2.  Press the 
 key >  Favourites .
3. Highlight a location.
4.  Press the 
 key >  Remove as Favourite .
5. Click  Yes.
Get directions 1. On the Home screen, click the  Maps icon.
2.  Press the 
 key >  Get Directions .
3. Do one of the following to specify a starting location: • To specify your current location, if your BlackBerry® smartphone has an internal GPS receiver or is paired with aBluetooth® enabled GPS receiver, set the  Start field to  My Location .
• To specify the location that you are currently viewing on a map, set the  Start field to  Use centre of map . If you are
viewing a favourite location, click the location address.
• To specify a new location by selecting the location on a map, set the  Start field to  Select from map . Click the location
on the map.
• To specify a point of interest, such as a business or a landmark, set the  Start field to  Find Location . In the Find a shop,
café etc.  field, type the information for the point of interest. Press the 
 key on the keyboard. Click a point of
interest.
• To specify a contact's address, set the  Start field to  Find Location . In the Find a shop, café etc.  field, type the contact's
name. Click the contact.
• To specify a new location by typing the address, set the  Start field to  Find Location . In the Find an address  field, type
the address. Press the 
 key on the keyboard. Click the location.
• To specify a favourite location, set the  Start field to  From Favourites . In the list, click a favourite location.
4. Repeat step 3 to specify an ending location.
5. To change the route options, click  Route Options. Select the Fastest or Shortest  option. Select or clear the check box
beside one or more route options. Click  OK.
6. Click  Search.
Send a location You can send a location as a message, for example, in an email or instant message. The message that you send includes a link
to the location so that the recipient can view the location on a map.
1. Do one of the following: • To send a location you are viewing on a map, press the 
 key.
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							• To send a location that's in a list, such as your list of favourite locations, go to the list. Highlight the location. Press the
 key.
2. Click  Send Location .
3. Click a message type.
Copy a location 1. Do one of the following: • To copy a location you are viewing on a map, press the 
 key.
• To copy a location that's in a list, such as your list of favourite locations, go to the list. Highlight the location. Press the
 key.
2. Click  Copy Location .
To paste the location, press the 
 key >  Paste.
Clear a map When you clear a map, any route information displayed on the map no longer appears.
1. On the Home screen, click the  Maps icon.
2.  On a map, press the 
 >  Clear Map .
Set the GPS receiver that you use to track your movement To perform this task, if you don't have an internal GPS receiver, you must pair your BlackBerry® smartphone with a Bluetooth®
enabled GPS receiver.
1. On the Home screen or in a folder, click the  Options icon.
2. Click  Device > Location Settings .
3. Change the  GPS Data Source  field.
4. Press the 
 key >  Save.
Keep backlighting on when you track your movement By default, backlighting turns off automatically after a specified time to conserve battery power. You can change map optionsso that backlighting remains on when you track your movement unless the battery power level drops below a specifiedpercentage.
1. On the Home screen, click the  Maps icon.
2.  Press the 
 key >  Options .
3. Change the  Backlight Timeout When Battery Level  field.
4. Press the 
 key >  Save.
Related information
Set options for backlighting, 211
User GuideMaps223 
						

							Change the font settings for mapsIf you change the font settings for maps, your font settings for all other applications do not change.
1.  On a map, press the 
 key >  Options .
2. Click  Global Map Options .
3. Perform any of the following actions: • Change the  Default Font Family  field.
• Change the  Minimum Font Size  field.
4. Press the 
 key >  Save.
Change the units of measure for maps 1.  On a map, press the 
 key >  Options .
2. Click  Global Map Options .
3. Change the  System of Measurement  field.
4. Press the 
 key >  Save.
Change the display language for maps If you change your display language for maps, the display language settings for all other applications do not change.
1.  On a map, press the 
 key >  Options .
2. Click  Global Map Options .
3. Do one of the following: • To view text on maps only in English, change the  Map Display Language field to English.
• To view text on maps in the language of the location you are viewing, change the  Map Display Language field to
International .
4. Press the 
 key >  Save.
Troubleshooting: Maps Some features aren't available on my smartphone The availability of certain features on your BlackBerry® smartphone might be affected by items such as your smartphone model
and wireless service plan.
Depending on your messaging service plan, some features or options might not be available in the message options on the
Email Preferences screen.
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							If your email account uses a BlackBerry® Enterprise Server, your organisation might not have set up some features or mightprevent you from using some features or options. If your administrator has set an option for you, a lock indicator appears
beside the option field.
For more information about the features that are available on your smartphone, contact your wireless service provider or
administrator, or visit  www.blackberry.com/go/devices .
Related information
Feature availability, 18User GuideMaps225 
						

							ApplicationsHow to: Applications
About multi-tasking Your BlackBerry® smartphone supports multi-tasking, which allows you to run more than one application at a time. During a
call, for example, you might want to switch to the Calendar application to view your appointments or switch to the Contacts
application to look up a contact. While you are playing a song, you might want to switch to the Messages application to reply to
a message.
There are also shortcuts for most applications that can help you to perform common tasks quickly.
Note:  The more applications that you have running, the more storage space and battery power your smartphone uses. To
optimise the performance of your smartphone, try to close applications when you have finished with them.
Related information
Tips and shortcuts, 39
Close an app so that it is not running in the background, 227
Keep an application running in the background and switch to another application, 227
Create a BlackBerry ID When you create a BlackBerry® ID, you can use any email address for your BlackBerry ID; you do not have to use an email
address that you have added to your BlackBerry smartphone.
1. Do one of the following: • From a computer, visit  www.blackberry.com/blackberryid . Click Register for a BlackBerry ID .
• If you are prompted on your smartphone, click  Create New.
2. Complete the instructions on the screen.
Change your BlackBerry ID information You can change your user name, display name, security question and answer, and password.
1. On the Home screen or in a folder, click the  Options icon.
2. Click  Device > BlackBerry ID .
3. Change the fields. 4. Press the 
 key >  Save.
You can also change your BlackBerry ID information from a computer, by going to  www.blackberry.com/blackberryid.
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							Keep an application running in the background and switch to another
application • To switch to another application, press and hold the 
 key until the application switcher appears. Click an application
icon. If the application icon that you want doesn't appear, click the  Home icon and navigate to the application icon that
you are looking for.
• To return to the Home screen if you are not on a call, press the 
 key.
• To return to the Home screen if you are on call, press and hold the 
 key until the application switcher appears. Click
the  Home  icon.
Note:  If you press the 
 key while you are on a call, you will end the call even if you have switched to another application.
Related information
Close an app so that it is not running in the background, 227
About multi-tasking, 226
Close an app so that it is not running in the background To optimise the performance of your BlackBerry® smartphone, try to close apps when you are finished with them.
In the app, do one of the following: • Press the 
 key >  Close.
• Press the 
 key. If necessary, continue to press the  key until the home screen appears.
Related information
Keep an application running in the background and switch to another application, 227
About multi-tasking, 226
Require your smartphone password before adding an application To perform this task, you must have set a BlackBerry® smartphone password.1. On the Home screen or in a folder, click the  Options icon.
2. Click  Security > Password .
3. Select the  Prompt on Application Install  check box.
4. Press the 
 key >  Save.
View properties for an application 1. On the Home screen or in a folder, click the  Options icon.
2. Click  Device > Application Management .
3. Click an application.
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							Delete an applicationIf your email account uses a BlackBerry® Enterprise Server, your organisation might not permit you to delete some
applications. For more information, contact your administrator.
1. On the Home screen or in a folder, highlight an application icon.
2. Press the 
 key >  Delete .
View the size of an application database 1. On the Home screen or in a folder, click the  Options icon.
2. Click  Device > Device and Status Information .
3.  Press the 
 key >  Database Sizes .
Troubleshooting: Applications
I can't add, update or return to the previous version of an app If your email account uses a BlackBerry® Enterprise Server, your organisation might not permit you to add or update
smartphone apps. For more information, contact your administrator.
Try the following actions:
• Verify that your BlackBerry® smartphone is connected to the wireless network. • Verify that your smartphone has enough storage space to add or update the app.
I deleted an app that I want back If you delete an app that you downloaded, you might be able to restore the app to your BlackBerry® smartphone.
Try one of the following:
• If you downloaded the app from the BlackBerry App World™ storefront, on the Home screen, click the  BlackBerry App
World  icon. Press the 
 key > Help.
• If you downloaded the app with the BlackBerry® Desktop Software, for more information about restoring apps, see the Help in the BlackBerry Desktop Software.
• If you downloaded the app from your wireless service provider or a third-party organisation, for more information about restoring the app, contact your wireless service provider or the third-party organisation.
User GuideApplications228