Blackberry Bold Series 9900 9930 User Guide

							3. Click the folder that you want to save the file or attachment in.
4. Click  Save.
To stop downloading an attachment, in a message, highlight an attachment that you are downloading. Press the 
 key >
Cancel Download .
Send a file The type of file that you're trying to send, the email account that you use and the applications that you have installed on yourBlackBerry® smartphone determine the method you can use to send a file. You can select and send multiple picture files at one
time. You can only send media files that you have added to your smartphone. For more information, contact your wireless
service provider or administrator.
1. On the Home screen or in a folder, click the  Media icon or  Files icon.
2. Find and highlight a file.
3. Press the 
 key >  Send.
4. Click a message type.
5. If necessary, turn on Bluetooth® technology and choose a device or pair with a device.
Related information
I can't attach a file to a text message, 104
Open a link in a file or an attachmentSome files might contain links to embedded content, such as tables, pictures, footnotes, text boxes or comments.
1. In a file, highlight a link.
2.  Press the 
 key >  Open Link  or Retrieve .
To return to the file, press the 
 key.
Set font options for a file or an attachment
1.  In a file or an attachment, press the 
 key >  Options .
2. Change the font fields.
3. Press the 
 key >  Save.
View properties for a file You can view the size, author, publication date and other properties of a file.
1. On the Home screen or in a folder, click the  Media icon or  Files icon.
2. Find and highlight a file.
3.  Press the 
 key >  Properties .
Related information
Hide a file or folder, 128
View a hidden file or folder, 128
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							Contact cards
About contact cards
A contact card (sometimes called a vCard® or .vcf file) contains information for a specific contact. You can send contact cards as
attachments to email messages, PIN messages, text messages or BlackBerry® Messenger messages. You can also send contact
cards through the Contacts application using Bluetooth® or NFC technology.
Attach a contact card to a message
You can attach a contact card to an email, a PIN message or a text message.
1.  When you are composing a message, press the 
 key >  Attach  > Contact .
2. Find and highlight a contact.
3.  Press the 
 key >  Continue .
Related information
I can't attach a file to a text message, 104
Save a contact card from a messageIf you receive a contact card in a message, you can save it so that the contact information is added to your contact list.
1. In a message, highlight a contact card.
2.  Press the 
 key >  View Attachment .
3. Press the 
 key.
4. Click one of the following items: •Add to Contacts
• Update Contact
Troubleshooting: Attachments A skipped content bar appears in a documentMore content is available for you to download to your BlackBerry® smartphone.
1. To download the content, click the skipped content bar.
2. Click  More.
A question mark appears on a slide
A question mark appears on a slide if your BlackBerry® smartphone has not downloaded the slide.
1. To download the slide, highlight the slide.
2. Press the 
 key >  Retrieve .
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							Security options for messagesBlock incoming messages If your email account uses a BlackBerry® Enterprise Server, you might not be able to block or unblock PIN messages from
contacts within your organisation, from contacts outside of your organisation, or both. For more information, contact your
administrator.
1. On the Home screen or in a folder, click the  Options icon.
2. Click  Security > Firewall .
3. Select the check box beside one or more message types. 4. Press the 
 key >  Save.
Note:  Even though you don't receive blocked messages on your BlackBerry smartphone, blocked messages might contribute to
data usage in your wireless service plan. You can stop email messages from being forwarded to your smartphone without
contributing to data usage by turning off email message forwarding or by using email message filters.
Related information
Create an email filter, 80
Allow messages from contacts in your contact list or allowed sender list 1. On the Home screen or in a folder, click the  Options icon.
2. Click  Security > Firewall .
3. In the Block Incoming Messages section select the check box beside one or more message types and then select the Contacts  check box or  Specific Addresses, Phone Numbers or PINs  check box.
4. Press the 
 key >  Save.
Add a contact to your allowed sender list 1. On the Home screen or in a folder, click the  Options icon.
2. Click  Security > Firewall .
3. In the  General section, if the  Enable check box is not selected, select it.
4. In the  Block Incoming Messages  section, select one or more message types.
5. In the  Exceptions  section, select the  Specific Addresses, Phone Numbers or PINs  check box.
6. Click  Add.
7. Press the 
 key.
8. Click one of the following menu items: •Add Email Address
• Add Phone Number
• Add PIN
9. In the  Enter new exception  dialog box, type the contact information.
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							10.Press the  key on the keyboard.
11. Press the 
 key >  Save.
Reset a blocked message counter If you block messages, the blocked message counter tracks how many messages your BlackBerry® smartphone has blocked.
You can set the blocked message counter back to zero.
1. On the Home screen or in a folder, click the  Options icon.
2. Click  Security > Firewall .
3. Highlight a message type.
4.  Press the 
 >  Reset Count  or Reset All Counts .
S/MIME-protected messages S/MIME-protected message basics
About signing and encrypting messages
If your email account uses a BlackBerry® Enterprise Server that supports this feature, you can digitally sign or encrypt messages
to add another level of security to email and PIN messages that you send from your BlackBerry smartphone. Digital signatures
are designed to help recipients verify the authenticity and integrity of messages that you send. When you digitally sign a
message using your private key, recipients use your public key to verify that the message is from you and that the message
hasn't been changed.
Encryption is designed to keep messages confidential. When you encrypt a message, your smartphone uses the recipient’s
public key to encrypt the message. Recipients use their private key to decrypt the message.
To send an encrypted PIN message, you must have a PIN and an email address for the contact in your contact list. Your
smartphone uses the email address in your contact list to locate a PGP® key or certificate for the contact.
Sign or encrypt a message
You can sign or encrypt email and PIN messages.
1. When you are composing a message, change the  Encoding field.
2. If necessary, change the  Classification field.
Related information
Some signing and encryption options aren't available on my smartphone, 118
Encrypt a message with a passphraseYour BlackBerry® smartphone can encrypt email and PIN messages using a passphrase shared between the sender andrecipient.
1. In an unsent message, set the  Encoding field to Encrypt or Sign and Encrypt .
2. Press the 
 key >  Options .
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							3. If you're signing the message, in the Signing section, select a certificate.
4. In the  Encryption  section, select the  Use Password-Based Encryption  check box.
5. In the  Allowed Content Ciphers  section, select the check box beside one or more allowed content ciphers.
6. Press the 
 key >  Save.
7. Type your message.
8. Press the 
 key >  Send.
9. Type a passphrase to encrypt the message.
10. Confirm the passphrase.
11. Click  OK.
Using a secure method, let the recipient know what the passphrase is.
Attach a certificate to a messageYou can attach a certificate to email and PIN messages.
1.  When composing a message, press the 
 key >  Attach  > Certificate .
2. Highlight a certificate.
3.  Press the 
 key >  Continue .
Download the certificate used to sign or encrypt a message If a certificate isn't included in a received message or isn't already stored in the key store on your BlackBerry® smartphone, youcan download the certificate.
1. In a message, highlight the encryption indicator or a digital signature indicator.
2.  Press the 
 key >  Fetch Sender's Certificate .
Add a certificate from a message
1. In a message, highlight a digital signature indicator.
2.  Press the 
 key >  Import Sender’s certificate .
Add a certificate from an attachment
1. In a message, click the certificate attachment at the end of the message. 2. Click  Retrieve Certificate .
3. Click the certificate.
4. Click  Import Certificate .
Related information
I can't open an attachment in an encrypted message, 118
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							Attachment indicators in S/MIME-protected messages
IndicatorDescriptionThe message includes a certificate attachment.The message includes multiple certificate attachments.The message includes a certificate server attachment.
Add connection information for a certificate server from a message1. In a message, highlight the certificate server indicator.
2.  Press the 
 key >  Import Server .
View the certificate used to sign or encrypt a message 1. In a message, highlight the encryption status indicator or a digital signature indicator.
2.  Press the 
 key >  Display Sender's Certificate  or Display Encryption Certificate .
View encryption information for a weakly encrypted message
1. In a weakly encrypted message, highlight the encryption status indicator.
2.  Press the 
 key >  Encryption Details .
S/MIME-protected message status
Digital signature indicators for S/MIME-protected messages
IndicatorDescriptionYour BlackBerry® smartphone verified the digital signature.Your smartphone can't verify the digital signature.Your smartphone requires more data to verify the digital signature.Your smartphone trusts the certificate chain.The sender’s email address doesn't match the email address
of the certificate subject, or the sender’s certificate is revoked, isn't trusted, can't be verified or isn't on your smartphone.User GuideMessages114 
						

							IndicatorDescriptionThe certificate is weak, the certificate status isn't current or
your smartphone requires more data to verify the trust status of the certificate.The sender’s certificate has expired.
Encryption status indicators
Your administrator sets whether messages that you receive are considered to be strong or weak.
IndicatorDescriptionThe message is strongly encrypted.The message is weakly encrypted.
Check the status of a certificate or certificate chain
If a certificate is included in a received message, or is already stored in the key store on your BlackBerry® device, you can check the status of the sender's certificate, or you can check the status of the sender's certificate and all other certificates in thecertificate chain.
1. In a message, highlight a digital signature indicator.
2. Press the  Menu key.
3. Click  Check Sender’s Certificate  or Check Sender’s Cert Chain .
S/MIME-protected message options
Change your signing or encryption certificate
Your BlackBerry® smartphone uses your encryption certificate to encrypt messages in the Sent Items folder and includes your
encryption certificate in messages that you send so that recipients can encrypt their reply messages.
1. On the Home screen or in a folder, click the  Options icon.
2. Click  Security > S/MIME .
3. In the  Signing section or the  Encryption section, change the  Certificate field.
4. Press the 
 key >  Save.
Related information
Some signing and encryption options aren't available on my smartphone, 118
Change options for downloading attachments in encrypted messages1. On the Home screen or in a folder, click the  Options icon.
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							2. Click Security > S/MIME .
• To download attachments in encrypted messages automatically, change the  Encrypted Attachment Support field to
Automatic .
• To download attachments in encrypted messages manually, change the  Encrypted Attachment Support field to
Manual .
• To prevent your BlackBerry® smartphone from downloading attachments in encrypted messages, change the  Encrypted
Attachment Support  field to None.
3. Press the 
 key >  Save.
Change the default signing and encryption option Your BlackBerry® smartphone is designed to use the default signing and encryption option when you send a message to acontact that you haven't previously sent a message to or received a message from. Otherwise, your smartphone uses the
message history to suggest a signing and encryption option. You can set your smartphone to use the default signing and
encryption option for all your outgoing messages instead.
1. On the Home screen or in a folder, click the  Options icon.
2. Click  Device > Advanced System Settings  > Default Services .
3. Change the  Default Encoding  field.
• To use the default signing and encryption option for all outgoing messages, set the  Outgoing Message Encoding
Suggestion  field to Use Default Encoding .
• To use the signing and encryption option based on the message history, set the  Outgoing Message Encoding
Suggestion  field to Use Message History .
4. Press the 
 key >  Save.
Related information
Some signing and encryption options aren't available on my smartphone, 118
About message classifications
If your BlackBerry® smartphone is associated with an email account that uses a BlackBerry® Enterprise Server that supports this feature and your administrator turns on message classifications, the BlackBerry Enterprise Server applies a minimum set ofsecurity actions to each message that you compose, forward or reply to, based on the classification that you assign to the
message. Your administrator specifies the message classifications that you can use.
If you receive a message that uses message classifications, you can view the abbreviation for the classification in the subject
line of the message and the full description for the classification in the body of the message. You can also view the abbreviation
and full description for the classification for a sent message in the Sent Items folder.
Change the default message classification
To perform this task, your work email account must use a BlackBerry® Enterprise Server that supports this feature and your
administrator must turn on message classifications.
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							Your BlackBerry smartphone is designed to use the default message classification when you send a message to a contact that
you haven't sent a message to or received a message from previously. If you have sent a message to or received a message
from the contact previously, your smartphone tries to use the message classification that was used for the last message.
1. On the Home screen or in a folder, click the  Options icon.
2. Click  Device > Advanced System Settings  > Default Services .
3. Change the  Default Classification  field.
4. Press the 
 key >  Save.
Change the size of S/MIME indicators in messages 1. On the Home screen or in a folder, click the  Options icon.
2. Click  Security > S/MIME .
3. Change the  Message Viewer Icons  field.
4. Press the 
 key >  Save.
Change the encryption algorithms for S/MIME-protected messages If a message has multiple recipients, your BlackBerry® smartphone uses the first selected encryption algorithm in the list that
all recipients are known to support.
1. On the Home screen or in a folder, click the  Options icon.
2. Click  Security > S/MIME .
3. Select the check box beside one or more encryption algorithms. 4. Press the 
 key >  Save.
Request delivery notification for signed S/MIME-protected messages 1. On the Home screen or in a folder, click the  Options icon.
2. Click  Security > S/MIME .
3. Select the  Request S/MIME Receipts  check box.
4. Press the 
 key >  Save.
Turn off the prompt that appears before an S/MIME-protected message is cut short 1. On the Home screen or in a folder, click the  Options icon.
2. Click  Security > S/MIME .
3. In the  General section, change the  Truncation Mode field to Send Anyway  or More All And Send .
4. Press the 
 key >  Save.
To turn on the prompt again, change the  Truncation Mode field to Prompt User .
Turn off the prompt that appears when you use an S/MIME certificate that is not recommended
for use
1. On the Home screen or in a folder, click the  Options icon.
2. Click  Security > S/MIME .
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							3. Clear the Warn about problems with my certificates  check box.
4. Press the 
 key >  Save.
To turn on the prompt again, select the  Warn about problems with my certificates  check box.
S/MIME-protected message troubleshooting
Some signing and encryption options aren't available on my smartphone
Try the following actions:
• Verify that the email account that you're using supports all signing and encryption options.
• If you use message classifications, verify that the message classification supports the signing or encryption options that you want. Try using a different message classification.
I can't open an attachment in an encrypted message
You might not be able to open an attachment in an encrypted message for the following reasons:
• The attachment information might not be available on the BlackBerry® Enterprise Server. • Your administrator might have set options to prevent you from opening attachments in encrypted messages.• You might have received the message from an email account that doesn't support attachments in encrypted messages.• The message might have been encrypted with an algorithm that isn't supported.
• If you are using the PGP® Support Package for BlackBerry smartphones, you can't open an attachment in a PGP protected message that was encrypted using the OpenPGP format by an IBM® Lotus Notes® client working with PGP® Desktop
Professional or that was encrypted by the PGP® Universal Server.
IBM Lotus Notes native encrypted messages About IBM Lotus Notes native encrypted messages
If your email account uses a BlackBerry® Enterprise Server that supports this feature, you can send and receive messages on your BlackBerry smartphone using IBM® Lotus Notes® native encryption. When you send or receive IBM Lotus Notes native
encrypted messages, you might be prompted to type your IBM Lotus Notes ID password.
Before you can send or receive IBM Lotus Notes native encrypted messages, you or your administrator might need to import
your IBM Lotus Notes ID file using Lotus® iNotes® (previously known as IBM® Lotus® Domino® Web Access). Your computer must be running IBM Lotus Notes 7.0 or later with an email account on an IBM Lotus Domino server 7.0 or later.
Encrypt a message using IBM Lotus Notes native encryption 1. When composing, forwarding or replying to a message, change the  Encoding field to Lotus Notes Encryption .
2. If you are prompted, type your IBM® Lotus Notes® ID password.
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