Blackberry Bold Series 9900 9930 User Guide

							If you change the importance level for text messages, a high priority indicator  or low priority indicator  appears on your
BlackBerry® smartphone beside every text message that you send. If the recipient's device model and messaging application supports importance levels for messages, the importance level will also be indicated to the recipient.
1. On the Home screen, click the  Text Messages icon.
2. Press the 
 key >  Options .
• To set the importance level for text messages, in the  SMS Text section, change the  Priority field.
• To set the importance level for text messages with an attachment, in the  MMS section, in the  Message Filtering
section, change the  Importance field.
3. Press the 
 key >  Save.
Request delivery notification or read notification for a text message 1. On the Home screen, click the  Text Messages icon.
2. Press the 
 key >  Options .
3. In the  MMS section, do one of the following:
• To receive notification when the message is delivered to the recipient, select the  Confirm Delivery check box.
• To receive notification when the recipient opens the message, select the  Confirm Read check box.
4. Press the 
 key >  Save.
Set whether pressing the Enter key sends text messages You can stop your text messages from being sent each time that you press the 
, which might prevent you from
accidentally sending a message if you plan to include several lines of text. 1. On the Home screen, click the  Text Messages icon.
2. Press the 
 key >  Options  > Text Messaging .
3. In the  General Text Messaging Options  section, clear the Press Enter Key to Send  check box.
4. Press the 
 key >  Save.
Viewing and replying to text messages
Reply to or forward a text message You can't forward text messages that contain content that is copyright protected.
1. On the Home screen, click the  Text Messages icon.
2. Highlight a message. • To reply to a message, press the 
 key >  Reply.
• To forward a message, press the 
 key >  Forward.
Add an appointment to your calendar from a text message 1. In a text message, highlight an iCalendar attachment.
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							2.  Press the  key > View Appointment .
3.  Press the 
 key >  Add To Calendar .
Show names in the history of text messages 1. On the Home screen, click the  Text Messages icon.
2. Press the 
 key >  Options .
3. In the  General Text Messaging Options  section, select the Show Names check box.
4. If you want to change your display name, beside the  Display Name field, type a name. This name appears only in the
history of your text messages, and not in messages that you send.
5. Press the 
 key >  Save.
Change how your text messages look 1. On the Home screen, click the  Text Messages icon.
2. Press the 
 key >  Options .
3. In the  General Text Messaging Options  section, change the Conversation Style field.
4. Press the 
 key >  Save.
Organising and storing text messages
Store text messages on your SIM card Depending on your wireless service provider and wireless network, this feature might not be supported.If your BlackBerry® smartphone uses a SIM card and you set your SIM card to store text messages, your text messages still
appear in the Messages application.
1. On the Home screen, click the  Messages icon.
2.  Press the 
 key >  Options .
3. Select the  Leave Messages On SIM Card  check box.
4. Press the 
 key >  Save.
To stop storing text messages on your SIM card, clear the  Leave Messages On SIM Card check box. If you clear this check box,
your text messages are deleted from your SIM card.
Delete the history from a text message
Do one of the following: • To delete an individual message from the history, highlight the message. Press the 
 key >  Delete Message .
• To delete all the messages from the history and keep the chat open, when you are replying to a message, press the
 key >  Clear Conversation .
• To delete all the messages from the history and close the chat, in your list of text messages, highlight a message. Press the 
 key >  Delete .
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							Save a media file from a text message
1. In a text message, open an attachment.
2. Press the 
 key.
3. Click  Save  .
4. Click  Save.
Save a contact card from a message If you receive a contact card in a message, you can save it so that the contact information is added to your contact list.
1. In a message, highlight a contact card.
2.  Press the 
 key >  View Attachment .
3. Press the 
 key.
4. Click one of the following items: •Add to Contacts
• Update Contact
Options for text messages
Stop receiving text messages when roaming 1. On the Home screen, click the  Text Messages icon.
2. Press the 
 key >  Options .
3. In the  MMS section, set the  Multimedia Reception  field and Automatic Retrieval  field to Home Only .
4. Press the 
 key >  Save.
Block text messages 1. On the Home screen, click the  Text Messages icon.
2. Press the 
 key >  Options .
3. In the  MMS section, in the  Message Filtering  section, select the  Reject Anonymous Messages  check box or Reject
Advertisements  check box.
4. Press the 
 key >  Save.
Turn off Word Substitution for text messages 1. On the Home screen, click the  Text Messages icon.
2. Press the 
 key >  Options .
3. In the  SMS Text section, select the  Disable Word Substitution  check box.
4. Press the 
 key >  Save.
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							Set how long your service centre attempts to send text messages
If you send a text message and it cannot be delivered immediately, your service centre tries to send the text message for the
number of times that is set in the Retries field. Depending on your wireless service provider, this option might not appear.
1. On the Home screen, click the  Text Messages icon.
2. Press the 
 key >  Options .
3. In the  SMS Text section, change the  Retries field.
4. Press the 
 key >  Save.
Set a wireless network type for sending text messages Depending on your wireless service provider and wireless network, this feature might not be supported.1. On the Home screen, click the  Text Messages icon.
2. Press the 
 key >  Options .
3. In the  SMS Text section, do one of the following:
• To use only one network type to send text messages, change the  Network To Send Over field to Circuit Switched  or
Packet Switched .
• To use either network type to send text messages, which might be beneficial when roaming, change the  Network To
Send Over  field to Circuit Switched Preferred  or Packet Switched Preferred .
4. Press the 
 key >  Save.
Cell broadcasting
About cell broadcasting Cell broadcasting is designed to enable wireless service providers to use SMS text messaging to send information to allBlackBerry® smartphones in a specific geographical area simultaneously. You can receive cell broadcast messages that contain
a specific type of information by subscribing to a cell broadcast channel that provides that type of information. Different cell broadcast channels send different cell broadcast messages. For example, one cell broadcast channel might send regular
weather forecasts while another might send traffic reports.
Turn on cell broadcasting
To perform this task, your BlackBerry® smartphone must use a SIM card, and your wireless service provider must set up your SIM card with a cell broadcast channel or provide you with the ID for a cell broadcast channel.
Depending on your wireless service provider and the wireless network that your smartphone is connected to, this feature
might not be supported.
1. On the Home screen or in a folder, click the  Options icon.
2. Click  Device > Advanced System Settings  > Cell Broadcasting .
3. Select the  Enable Cell Broadcasting  check box.
• If one or more cell broadcast channels appear on the screen, select the check box beside the channel.
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							• If no cell broadcast channels appear on the screen, highlight the Empty field. Press the  key > Add Channel . Type
the channel ID and a nickname. Click  OK.
4. Select the check box beside a language. 5. Press the 
 key >  Save.
To turn off cell broadcasting, clear the  Enable Cell Broadcasting check box. Before you turn off cell broadcasting, verify that
your wireless service provider does not use cell broadcasting to manage services, such as preferred rates, based on your
location.
Related information
I can't turn on cell broadcasting, 104
Stop receiving messages from a cell broadcast channel
Verify that your wireless service provider does not use the cell broadcast channel to manage services, such as preferred rates, based on your location.
1. On the Home screen or in a folder, click the  Options icon.
2. Click  Device > Advanced System Settings  > Cell Broadcasting .
3. In the  Channels section, highlight a cell broadcast channel.
4. Press the 
 key.
• To stop receiving messages from the cell broadcast channel, click  Disable.
• To delete the cell broadcast channel, click  Delete Channel.
Rename a cell broadcast channel 1. On the Home screen or in a folder, click the  Options icon.
2. Click  Device > Advanced System Settings  > Cell Broadcasting .
3. In the  Channels section, highlight a cell broadcast channel.
4.  Press the 
 key >  Set Nickname .
5. Type a name for the cell broadcast channel.
6. Click  OK.
7. Press the 
 key >  Save.
Personalise: Text messages Change how your text messages look1. On the Home screen, click the  Text Messages icon.
2. Press the 
 key >  Options .
3. In the  General Text Messaging Options  section, change the Conversation Style field.
4. Press the 
 key >  Save.
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							Set whether pressing the Enter key sends text messagesYou can stop your text messages from being sent each time that you press the 
, which might prevent you from
accidentally sending a message if you plan to include several lines of text. 1. On the Home screen, click the  Text Messages icon.
2. Press the 
 key >  Options  > Text Messaging .
3. In the  General Text Messaging Options  section, clear the Press Enter Key to Send  check box.
4. Press the 
 key >  Save.
Troubleshooting: Text messages I can't send text messagesDepending on your wireless service plan, this feature might not be supported.
Verify that your BlackBerry® smartphone is connected to the wireless network. If you're not in a wireless coverage area, your
smartphone should send the messages when you return to a wireless coverage area. Try the following:
• Verify that your BlackBerry® smartphone is connected to the wireless network. If you're not in a wireless coverage area, your smartphone should send the messages when you return to a wireless coverage area.
• Verify that fixed dialling is turned off.
Related information
Turn on or turn off a network connection, 238
I'm not receiving text messagesDepending on your wireless service plan, this feature might not be supported.Verify that your BlackBerry® smartphone is connected to the wireless network. If you're not in a wireless coverage area, youshould receive messages when you return to a wireless coverage area.
I can't turn on cell broadcasting If your BlackBerry® smartphone uses a SIM card, your SIM card might not support the display languages that you have selected
for cell broadcast messages.
Clear the check box beside all the languages that your SIM card doesn't support.
Related information
Delete a language, 209
I can't attach a file to a text message
Depending on your wireless service provider, if you attach a video, you might not be able to attach another file or create a slide show.
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							Try the following actions:
• Verify that the file is a .vcf ( vCard®) file, an .ics (iCalendar) file, or a media file (for example, a .jpg file, .gif file or .midi file). • Verify that the file isn't copyright protected.• If templates are available for your BlackBerry® smartphone, use a blank template to compose your text message.
I can't use a shortcut to view one type of message in a message inbox
If you switch BlackBerry® smartphones and you restore smartphone data from your previous smartphone to your current smartphone, the message inbox shortcuts for your previous smartphone replace the message inbox shortcuts for your current
smartphone.
To view the shortcuts for viewing one type of message in a message inbox, view your list of saved searches.
PIN messages
How to: PIN messages Compose and send a PIN message1. On the Home screen, click the  Messages icon.
2.  Press the 
 key >  Compose Other  > Compose PIN .
3. In the  To field, do one of the following:
• Type a PIN. Press the 
 key on the keyboard.
• If you have a PIN saved for a contact that is in your contact list, type the contact name. Press the 
 key on the
keyboard.
4. Type a message.
5. Press the 
 key >  Send.
Related information
Personal distribution lists, 188
I can't send messages, 35
Create a link for a PIN
You can create a link for a PIN in a message, calendar entry, task or memo. If you click the link, you can send a PIN message.
When you are typing text, type  pin: and the PIN.
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							Troubleshooting: PIN messagesI can't send messagesTry the following actions:
• Verify that your BlackBerry® smartphone is connected to the wireless network. • If the menu item for sending a message doesn't appear, verify that you have added an email address, a PIN or a phone number for your contact.
• If you created an email address or added an existing email address to your smartphone using the email set-up screen in the Set-up application, verify that you have received an activation message on your smartphone from the BlackBerry® InternetService. If you haven't received an activation message (the message might take a short period of time to arrive), in the Set-
up application, open the email set-up screen to send a service book to your smartphone.
• If you haven't received a registration message from the wireless network, register your smartphone. On the Home screen or in a folder, click the  Options icon. Click  Device > Advanced System Settings  > Host Routing Table . Press the 
 key >
Register Now .
• Generate an encryption key. • Verify that data service is turned on.
• Resend the message.
Related information
Generate an encryption key, 286
Wireless coverage indicators, 241
Change or delete a contact, 184
Turn on or turn off a network connection, 238
Turn on or turn off data service or set roaming options, 239
Options for email filters, 81
Resend a message, 75
Resend a message, 75
I'm not receiving messages
Try the following actions:
• Verify that your BlackBerry® smartphone is connected to the wireless network. If you're not in a wireless coverage area, you should receive messages when you return to a wireless coverage area.
• Reset your smartphone. Connect to the network and try again. • If you created an email address or added an existing email address to your smartphone using the email set-up screen in the Set-up application, verify that you have received an activation message on your smartphone from the BlackBerry® InternetService. If you haven't received an activation message (the message might take a short period of time to arrive), in the Set-
up application, open the email set-up screen to send a service book to your smartphone.
• If you haven't received a registration message from the wireless network, register your smartphone. On the Home screen or in a folder, click the  Options icon. Click  Device > Advanced System Settings  > Host Routing Table . Press the 
 key >
Register Now .
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							• Verify that data service is turned on.
• If you use email filters, verify that the options for email filters are set correctly.
• Verify that email forwarding is turned on and that you have selected all the email folders, including your inbox folder, that you want to receive email from.
• Verify that your smartphone is not blocking messages. For more information, contact your administrator.
Related information
Change, prioritise or delete an email filter, 82 Forward messages from a specific email folder to your smartphone, 88
Some messages no longer appear on my smartphone
If the application storage on your BlackBerry® smartphone is full or you have more than 65,000 email messages, PIN messages
and text messages, your smartphone deletes the oldest messages from the message list. Your smartphone doesn't delete
saved messages.
If wireless email reconciliation is turned on and, in the message options, the  Delete On field is set to  Mailbox & Handheld ,
email that you delete in the email application on your computer is also deleted from your smartphone.
A message, attachment or Google Mail conversation is cut short or doesn't appear Try the following actions:
• Wait for a short period of time. Your BlackBerry® smartphone receives long messages and attachments in sections.
• If "More available" appears at the end of the message or attachment, press the 
 key >  More  or More All .
• If part of a Google Mail™ conversation doesn't appear, press the 
 key >  More of Conversation .
• If you're downloading an attachment, cancel the download and wait for a short period of time. Try downloading the attachment again.
Related information
Receive only the first section of long email messages, 89 Receive only the first section of long email messages, 89
The number of new or unread messages is different than I expectThe number of new or unread messages includes saved messages and filed messages. If you have set your BlackBerry® smartphone to hide filed messages and you receive a new message in an email folder other
than your inbox in the email application on your computer, your smartphone files the message.
Related information
View filed messages, 77
Hide messages from the Messages application, 86 Hide filed email from the message inbox, 88
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							Attachments
How to: Attachments About files and attachmentsYou can view and download attachments and store them on your BlackBerry® smartphone or a media card. If your emailaccount uses a BlackBerry® Enterprise Server that supports accessing files on your organisation's network, you can previewfiles from your organisation's network and save the files to your smartphone or attach them directly to email messages without
downloading them. You can use the Files application to view a list of all the files that are saved on your smartphone. You can
also rename, move and delete files on your organisation's network from your smartphone.
To change attachments or files that you download, you can use third-party editing applications, such as Documents To Go®,
that are designed for use on BlackBerry smartphones.
Related information
Search for a file that is saved on your smartphone, 126
Search for a file that is saved on your organisation's network, 126
Open a file or an attachment
To perform this task, your email account must use the BlackBerry® Internet Service or a BlackBerry® Enterprise Server that
supports this feature. For more information, contact your wireless service provider or administrator.
1.  In a message, meeting invitation or calendar entry, press the 
 key.
2. If necessary, click  Retrieve Attachment Information .
3. Click  Open Attachment .
4. If necessary, on the  Attachments screen, click an attachment.
5. If necessary, in the dialog box, select an option.
Related information
I can't turn on cell broadcasting, 104
Save a file or an attachment
To perform this task, your email account must use the BlackBerry® Internet Service or a BlackBerry® Enterprise Server that supports this feature. For more information, contact your wireless service provider or administrator.
1. In a message, in a calendar entry or on a webpage, do one of the following: • If there is only one attachment in a message or calendar entry, press the 
 key.
• If there are multiple attachments in a message or calendar entry, highlight an attachment. Press the 
 key.
• If you are downloading a file from a webpage, press the 
 key.
2. Click  Download Attachment  or Download File .
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