Blackberry Bold Series 9900 9930 User Guide

							Replace or merge contacts on your wireless service provider's contact
back-up server In order to perform this task, you will need to sign up for your wireless service provider's contact back-up service, and you
must have backed up your SIM card phone book to your wireless service provider's contact back-up server. When you insert a
new SIM card in your BlackBerry® smartphone, you can choose to replace or merge that SIM card's phone book with the contacts that you have backed up on your wireless service provider's contact back-up server.
1. Insert a new SIM card into your smartphone or switch your SIM card.
2. On the Home screen, click the  Contacts icon.
3. When prompted to sign up for contact back-up service, select  Yes.
• To replace your SIM card phone book with the contacts you backed up to your wireless service provider's contact back- up server, click  Delete.
• To merge your SIM card phone book with the contacts you backed up to your wireless service provider's contact back- up server, click  Do Not Delete.
4. Click  Next.
Change or delete a SIM card contact 1.  In the contact list, press the 
 key >  SIM Phone Book .
2. Highlight a contact. • To change a SIM card contact, press the 
 key >  Edit. Change the contact information. Press the  key >  Save.
• To delete a SIM card contact, press the 
 key >  Delete .
Store text messages on your SIM card Depending on your wireless service provider and wireless network, this feature might not be supported.
If your BlackBerry® smartphone uses a SIM card and you set your SIM card to store text messages, your text messages still
appear in the Messages application.
1. On the Home screen, click the  Messages icon.
2.  Press the 
 key >  Options .
3. Select the  Leave Messages On SIM Card  check box.
4. Press the 
 key >  Save.
To stop storing text messages on your SIM card, clear the  Leave Messages On SIM Card check box. If you clear this check box,
your text messages are deleted from your SIM card.
Change the display name for a phone number If your SIM card supports more than one phone number, you can personalise the display name for your phone numbers.1. On the Home screen or in a folder, click the  Options icon.
2. Click  Device > Advanced System Settings  > SIM Card .
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							3. Highlight a phone number.
4.  Press the 
 key >  Edit SIM Phone Number .
5. Type a display name for the phone number.
6. Press the 
 key on the keyboard.
About SIM card security You can protect your SIM card with a PIN code to add another level of security to your BlackBerry® smartphone. If you lock
your SIM card with a PIN code, other people cannot use their SIM card in your smartphone. Before you can use your SIM card in another device, you must type the PIN code.
Protect your SIM card with a PIN code To get your SIM card PIN code, contact your wireless service provider.
Note:  If you type the SIM card PIN code incorrectly three times, your SIM card does not function.
1. On the Home screen or in a folder, click the  Options icon.
2. Click  Device > Advanced System Settings  > SIM Card .
3.  Press the 
 key >  Enable Security .
4. Type your SIM card PIN code.
5. Press the 
 key on the keyboard.
Change the SIM card PIN code 1. On the Home screen or in a folder, click the  Options icon.
2. Click  Device > Advanced System Settings  > SIM Card .
3.  Press the 
 key >  Change PIN2 Code .
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							SecurityHow to: Security
Security basics About the smartphone password
If you set a BlackBerry® smartphone password, you'll be prompted to enter your password to unlock your smartphone.
If you forget your password, it can't be recovered. If you exceed the number of allowed password attempts, your smartphone deletes all your smartphone data for security reasons and you'll be prompted to set a new password. If your smartphone uses aBlackBerry® Enterprise Server, depending on the IT policies that have been set by your administrator, data on your media cardmight be deleted as well. For more information, contact your administrator.
Research In Motion recommends that you regularly create and save a back-up file on your computer, especially before youupdate any software. Maintaining a current back-up file on your computer might allow you to recover smartphone data if your
smartphone is lost, stolen or corrupted by an unforeseen issue.
Related information
Set a smartphone password, 281
I forget my smartphone password, 36
My smartphone prompts me to make an emergency call when I type a password, 311
Set a smartphone password
If you forget your BlackBerry® smartphone password, it can't be recovered. You can reset your password without knowing your
current password by deleting all your smartphone data.
Research In Motion recommends that you regularly create and save a back-up file on your computer, especially before you update any software. Maintaining a current back-up file on your computer might allow you to recover smartphone data if yoursmartphone is lost, stolen or corrupted by an unforeseen issue.
1. On the Home screen or in a folder, click the  Options icon.
2. Click  Security > Password .
3. Click  Set Password .
4. Type a new password, click the trackpad and verify new password. 5. Press the 
 key >  Save.
To turn off your BlackBerry® smartphone password, clear the  Enable check box.
Related information
Lock or unlock your smartphone, 22
About backing up and restoring smartphone data, 173
About the smartphone password, 281
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							I forget my smartphone password, 36
Delete smartphone data, third-party applications or media card files, 283
Change the smartphone password
1. On the Home screen or in a folder, click the  Options icon.
2. Click  Security > Password  > Change Password .
Lock or unlock your smartphone
You can lock the keyboard and screen to avoid pressing a key or the screen accidentally or making calls accidentally and, if you have set a BlackBerry® smartphone password, you can also lock your smartphone with a password.
Depending on how you or your administrator set your password options, if you don't use your smartphone for a certain period
of time, your smartphone might lock with a password automatically.
Do one of the following: • To lock the keyboard and screen, press the 
 key on the top of your smartphone.
• To unlock the keyboard and screen, press the 
 .
• To lock your smartphone with a password, on the Home screen or in a folder, click the 
 icon.
• To unlock your smartphone, enter your password. Press the 
 key on the keyboard.
Related information
Set a smartphone password, 281
Lock your smartphone when you insert it in the holster1. On the Home screen or in a folder, click the  Options icon.
2. Click  Security > Password .
3. Select the  Lock Handheld Upon Holstering  check box.
4. Press the 
 key >  Save.
Change the amount of time before your smartphone locks Depending on the options that your administrator sets, you might not be able to perform this task. For more information,contact your administrator.
If you set a BlackBerry® smartphone password, you can choose whether your smartphone locks automatically after a certain period of time.
1. On the Home screen or in a folder, click the  Options icon.
2. Click  Security > Password .
3. Change the  Lock After field.
Set a limit for smartphone password attempts
1. On the Home screen or in a folder, click the  Options icon.
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							2. Click Security > Password .
3. Change the  Number of Password Attempts  field.
4. Press the 
 key >  Save.
Delete smartphone data, third-party applications or media card files Before you delete your BlackBerry® smartphone data or media card files, consider backing up these items so that you have a
copy on your computer.
CAUTION:  If you have turned on encryption, the process for deleting all smartphone data can take up to an hour to complete.
You can't stop the process after you start it. If you reset your smartphone, the process restarts after the smartphone restarts.
1. On the Home screen or in a folder, click the  Options icon.
2. Click  Security > Security Wipe .
• To delete data from the messages application, contacts application and other applications, select the  Emails, Contacts,
Etc  check box.
• To delete all third-party applications that you have added, select the  User Installed Applications check box.
• To delete all files from your media card, select the  Media Card check box.
3. Type  blackberry .
4. Click  Wipe Data .
If you're preparing your smartphone for resale and you have an email account that uses the BlackBerry® Internet Service, to
prevent messages from this account from being sent to your smartphone, contact your wireless service provider to
disassociate the account from your smartphone.
Password Keeper About the Password KeeperUse the Password Keeper to store all your passwords in one place. The Password Keeper is designed to protect your passwords
with a Password Keeper password. When you type this password, the Password Keeper decrypts your passwords.
You can also use the Password Keeper to generate random passwords that contain numbers, letters and symbols.
Add, change or delete a password in the Password Keeper
On the Home screen or in the  Applications folder, click the  Password Keeper  icon.
• To add a password, press the 
 key >  New. Type the password information. Press the  key >  Save.
• To change a password, highlight a password. Press the 
 key >  Open. Change the password information. Press the
 key >  Save.
• To delete a password, highlight a password. Press the 
 key >  Delete .
Change the Password Keeper password 1. On the Home screen or in the  Applications folder, click the  Password Keeper  icon.
2.  Press the 
 key >  Change Password .
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							Set a limit for password attempts in the Password Keeper
1. On the Home screen or in the  Applications folder, click the  Password Keeper  icon.
2. Press the 
 key >  Options .
3. Change the  Password Attempts  field.
4. Press the 
 key >  Save.
Copy a password 1. On the Home screen or in the  Applications folder, click the  Password Keeper  icon.
2. Highlight a password.
3.  Press the 
 key >  Copy Username  or Copy Password .
To clear the clipboard, press the 
 key >  Clear Clipboard .
Note:  Passwords are not encrypted when they are on the clipboard.
Prevent password copying
1. On the Home screen or in the  Applications folder, click the  Password Keeper  icon.
2. Press the 
 key >  Options .
3. In the  Password Entries  section, clear the  Allow Clipboard Copy  check box.
4. Press the 
 key >  Save.
Hide or show passwords in the Password Keeper 1. On the Home screen or in the  Applications folder, click the  Password Keeper  icon.
2. Press the 
 key >  Options .
• To hide passwords in the Password Keeper, clear the  Show Password check box.
• To show passwords in the Password Keeper again, select the  Show Password check box.
3. Press the 
 key >  Save.
Generate a random password 1. On the Home screen or in the  Applications folder, click the  Password Keeper  icon.
2. Press the 
 key >  New.
3.  Press the 
 key >  Random Password .
4. Press the 
 key >  Save.
Set criteria for randomly generated passwords 1. On the Home screen or in the  Applications folder, click the  Password Keeper  icon.
2. Press the 
 key >  Options .
3. Set the random password fields.
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							4.Press the  key >  Save.
Encryption About encrypting data on your smartphone
When encryption for data on your BlackBerry® smartphone is turned on, your smartphone uses a private key to encrypt data as it is stored on your smartphone, including data that your smartphone receives when it's locked. Your smartphone decrypts
data as you access it.
You can set encryption to include or exclude your contacts. If you turn on encryption for contacts and you receive a call when
your smartphone is locked, the caller name doesn't appear on the screen.
If you use a smart card certificate for authentication, depending on the smart card, you might also be able to use one of your
smart card certificates to provide two-factor encryption. In order to access the encrypted content, you must provide your
smartphone password and also connect your smartphone to your smart card reader.
When you lock your smartphone, an open lock indicator appears at the top of the screen to indicate that your smartphone is in
the process of securing your data, which includes deleting a copy of the private key from the temporary smartphone memory.
A lock indicator appears at the top of the screen when your smartphone has deleted the key.
About file encryption
File encryption is designed to protect files that you store on your BlackBerry® smartphone and on a media card that can be inserted in your smartphone. You can encrypt the files on your smartphone and on your media card using an encryption key
that your smartphone generates, your smartphone password or both.
If you encrypt the files using an encryption key that your smartphone generates, you can only access the files on your media
card when the media card is inserted in your smartphone. If you encrypt the files using your smartphone password, you can
access the files on your media card in any smartphone that you insert your media card into, as long as you know the password
for the smartphone.
Turn on encryption To encrypt data on your BlackBerry® smartphone, you must set a password for your smartphone.
Depending on the amount of storage space available for storing files on your smartphone, you might not be able to encrypt files on your smartphone.
1. On the Home screen or in a folder, click the  Options icon.
2. Click  Security > Encryption .
3. To encrypt data on your smartphone, in the  Device Memory section, select the  Encrypt check box.
4. To encrypt files that are stored on a media card and on your smartphone, in the  Media Card section, select the  Encrypt
check box and do one of the following:
• To encrypt files using an encryption key that your smartphone generates, change the  Mode field to  Device Key .
• To encrypt files using your smartphone password, change the  Mode field to  Device Password .User GuideSecurity285 
						

							• To encrypt files using an encryption key and your smartphone password, change the Mode field to  Device Password &
Device Key .
5. To also encrypt media files such as pictures, songs and videos, select the  Include Media Files check box.
6. Press the 
 key >  Save.
To stop encrypting data on your smartphone, in the  Device Memory section, clear the  Encrypt check box. To stop encrypting
files, in the  Media Card  section, clear the  Encrypt check box.
Set encryption strength
If encryption of data that is stored on your BlackBerry® smartphone is turned on, you can set the strength of the encryption
that your smartphone uses to protect data that you receive when your smartphone is locked.
1. On the Home screen or in a folder, click the  Options icon.
2. Click  Security > Encryption .
3. Change the  Strength field.
4. Press the 
 key >  Save.
Use a certificate to encrypt the encryption keys on your smartphone To perform this task, your work email account must use a BlackBerry® Enterprise Server that supports this feature. For moreinformation, contact your administrator.
If you have encryption for data that is stored on your BlackBerry smartphone turned on and your smart card reader supports
this feature, you might be able to use a certificate from the smart card to encrypt the encryption keys on your smartphone.
1. On the Home screen or in a folder, click the  Options icon.
2. Click  Security > Encryption .
3. Select the  Two-factor Protection  check box.
4. Press the 
 key >  Save.
About encryption keys If your BlackBerry® smartphone is associated with an email account that uses a BlackBerry® Enterprise Server or BlackBerry®
Desktop Redirector, your smartphone is designed to use an encryption key to protect data as it travels between the BlackBerry Enterprise Server or BlackBerry Desktop Redirector and your smartphone.
You should generate a new encryption key every 2 weeks.
Generate an encryption key
To perform this task, your work email account must use a BlackBerry® Enterprise Server that supports this feature. For more information, contact your administrator.
1. On the Home screen or in a folder, click the  Options icon.
2. Click  Security > Security Status Information .
3. Highlight a service.
4. Press the 
 key.
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							5. Click Regenerate Encryption Key .
Memory cleaning
About memory cleaningMemory cleaning is designed to delete sensitive data from the temporary memory on your BlackBerry® smartphone. Examples
of sensitive data include sensitive data in the cache for the key store browser, unencrypted data from email messages, LDAP
authentication passwords and data from certificate and key searches.
When memory cleaning is turned on, the memory cleaning application is designed to delete sensitive data automatically in thefollowing situations:
• When you insert your smartphone in a holster
• When you do not use your smartphone for a specified period of time • When you synchronise with your computer• When you change the time or the time zone for your smartphone
• When you lock your smartphone
Turn on memory cleaning 1. On the Home screen or in a folder, click the  Options icon.
2. Click  Security > Advanced Security Settings  > Memory Cleaning .
3. Select the  Enable check box.
4. Press the 
 key >  Save.
Change when your smartphone deletes sensitive data from the temporary smartphone
memory
1. On the Home screen or in a folder, click the  Options icon.
2. Click  Security > Advanced Security Settings  > Memory Cleaning .
• To prevent your BlackBerry® smartphone from deleting sensitive data when you insert your smartphone in a holster, clear the  Clean When Holstered  check box.
• To prevent your smartphone from deleting sensitive data when your smartphone remains idle for a specified period of time, clear the  Clean When Idle  check box.
• To change how long your smartphone waits after you stop using it before it deletes sensitive data, change the  Idle
Timeout  field.
3. Press the 
 key >  Save.
Delete sensitive application data from the temporary smartphone memory 1. On the Home screen or in a folder, click the  Options icon.
2. Click  Security > Advanced Security Settings  > Memory Cleaning .
3. To delete sensitive data for all applications, in the  Memory to clean section, click Clean.
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							View the icon for the memory cleaning application on the Home screen
1. On the Home screen or in a folder, click the  Options icon.
2. Click  Security > Advanced Security Settings  > Memory Cleaning .
3. Select the  Place Memory Cleaner Shortcut on Homescreen  check box.
4. Press the 
 key >  Save.
Certificates About certificates
A certificate is a digital document that binds the identity and public key of a certificate subject. If your email account uses a BlackBerry® Enterprise Server that supports this feature, you can download certificates over the wireless network from a
certificate authority profile that is provided by your administrator. The certificate authority signs the certificate to verify that it
can be trusted.
Depending on your organisation, enrolment for a certificate might be required and might also occur automatically.
Certificate basics
Download a certificate from an LDAP-enabled server or DSML-enabled server 1. On the Home screen or in a folder, click the  Options icon.
2. Click  Security > Advanced Security Settings  > Certificates .
3.  Press the 
 key >  Fetch Certificates .
4. Specify the search criteria.
5. Press the 
 key >  Search .
6. Click a certificate.
7. Click  Add Certificate to Key Store .
Related information
I can't download a certificate, 312
About certificate enrolmentIf your email account uses a BlackBerry® Enterprise Server that supports this feature, you can download certificates over the
wireless network from a certificate authority profile provided by your administrator. Depending on your organisation,
enrolment for a certificate might be required and may also occur automatically.
When you enrol with a certificate authority profile, the latest certificate is downloaded to your BlackBerry smartphone and
added to your certificate list. The certificate authority profile shows the status of the certificate. If the certificate is scheduled
to expire soon, you can re-enrol with the certificate authority profile to receive an updated certificate.
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