Blackberry Bold Series 9900 9930 User Guide

							Switch wireless networks manually
To perform this task, your wireless service plan must include this service and your BlackBerry® smartphone must be connected to a GSM® or UMTS® network.
Your smartphone is designed to switch to an appropriate wireless network automatically when you travel.
1. On the Home screen, click the connections area at the top of the screen or click the  Manage Connections icon.
2. Click  Networks and Connections  > Mobile Network .
3. Change the  Network Selection Mode  field to Manual.
4. Click a wireless network.
5.  Press the 
 key >  Close.
To connect to your wireless service provider's wireless network again, change the  Network Selection Mode field to Automatic .
Related information
I can't connect to the mobile network, 242
Turn on or turn off data service or set roaming options
Depending on your wireless service plan, you might be able to turn off data service (email messages, PIN messages, text messages with attachments and browser service) on your BlackBerry® smartphone so that only phone and basic text messaging
are available. You can also set your smartphone to turn off data services when roaming, which might prevent you from
receiving additional roaming charges. For more information, contact your wireless service provider.
1. On the Home screen, click the connections area at the top of the screen or click the  Manage Connections icon.
2. Click  Networks and Connections  > Mobile Network .
3. Do one of the following: • To turn on or turn off data service, change the  Data Services field.
• To turn on or turn off data service when roaming, change the  While Roaming field.
• To receive a prompt that allows you to turn on or turn off data service when roaming, change the  While Roaming field
to  Prompt .
4.  Press the 
 key >  Close.
Related information
I can't connect to the mobile network, 242
Data service unavailable, 243
Preferred wireless network list
About the preferred wireless network list
Your wireless service provider might have agreements with other wireless service providers that permit you to use their services when you are travelling. You can use the preferred wireless network list to control the order in which your BlackBerry® smartphone uses these other wireless networks.
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							Your smartphone tries to connect to a wireless network based on the order in which the wireless networks appear in your
preferred wireless network list. When you travel, your smartphone scans for the wireless networks on this list first. If no
wireless network on the list is available, your smartphone is designed to connect to another available wireless network
automatically.
Note:  Extra fees usually apply when you roam. For more information about roaming fees, contact your wireless service
provider.
Add a wireless network to the preferred wireless network list
To perform this task, your BlackBerry® smartphone must be connected to a GSM® or UMTS® network.
Depending on your wireless service plan, this feature might not be supported. 1. On the Home screen, click the connections area at the top of the screen or click the  Manage Connections icon.
2. Click  Networks and Connections  > Mobile Network .
3. Press the 
 key >  My Preferred Network List .
4.  Press the 
 key >  Add Network .
• To scan for a wireless network to add, click  Select From Available Networks. Click a wireless network. Click Select
Network .
• To scan for a wireless network that is already known to your smartphone, click  Select From Known Networks. Click a
wireless network. Click  Select Network.
• To add a wireless network, click  Manual Entry. Set the priority for the wireless network. Type the MCC and MNC.
5.  Press the 
 key >  Close.
Related information
I can't connect to a GSM or UMTS network,  0
Delete a wireless network from the preferred wireless network listTo perform this task, your BlackBerry® smartphone must be connected to a GSM® or UMTS® network.
Depending on your wireless service plan, this feature might not be supported. 1. On the Home screen, click the connections area at the top of the screen or click the  Manage Connections icon.
2. Click  Networks and Connections  > Mobile Network .
3. Press the 
 key >  My Preferred Network List .
4. Highlight a wireless network.
5. Press the 
 key >  Delete .
6.  Press the 
 key >  Close.
Change the order of preferred networks
To perform this task, your BlackBerry® smartphone must be connected to a GSM® or UMTS® network.
Depending on your wireless service plan, this feature might not be supported. Your smartphone connects to networks based on the order that they appear in the preferred network list.
1. On the Home screen, click the connections area at the top of the screen or click the  Manage Connections icon.
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							2. Click Networks and Connections  > Mobile Network .
3. Press the 
 key >  My Preferred Network List .
4. Highlight a wireless network.
5. Press the 
 key >  Move.
6. Click the new location.
7.  Press the 
 key >  Close.
Change the connection speed for the wireless network A faster connection speed requires more battery power.
Depending on your wireless service provider, you might not be able to change the connection speed for the wireless network.
1. On the Home screen, click the  Manage Connections icon.
2. Click  Networks and Connections  > Mobile Network .
3. Change the  Network Mode field.
4.  Press the 
 key >  Close.
Related information
I can't connect to the mobile network, 242
Turn on flashing LED notification for wireless coverage1. On the Home screen or in a folder, click the  Options icon.
2. Click  Display > Screen Display .
3. Select the  LED Coverage Indicator  check box.
4. Press the 
 key >  Save.
When your BlackBerry® smartphone is connected to the wireless network, the LED light flashes green. To turn off the wireless coverage notification, clear the  LED Coverage Indicator check box.
Wireless coverage indicators Indicators in the top right-hand corner of the Home screen display the wireless coverage level for the area in which you areusing your BlackBerry® smartphone. For more information about wireless coverage areas, contact your wireless service provider.
IndicatorDescriptionProvides information about the strength of the wireless signal. Three or more bars
indicate a strong signal. A reduced signal display might indicate increased power
output from your smartphone as it attempts to connect to a weak signal.User GuideManage Connections241 
						

							IndicatorDescription3G , 4G , H+ , EDGE, GPRS, NXTL,
MIKE or NTWKYou are connected to a mobile network and you can access features such as email
messaging and Internet browsing. If you do not see one of the indicators, you might be in an area of reduced wireless coverage where some features are not available
(you might only be able to make a phone call or send and receive text messages).You can call only emergency numbers.You are in an area with no wireless coverage.The connection to the mobile network is turned off.You are connected to a  Wi-Fi® network and you can access  BlackBerry services such
as email messaging and Internet browsing over the Wi-Fi connection.Your Wi-Fi connection is turned on, but you are not connected to a Wi-Fi network, or you are connected to a Wi-Fi network, but you cannot access  BlackBerry services
such as email messaging and Internet browsing over the Wi-Fi connection.Your Bluetooth® connection is turned on, and you are connected to a Bluetooth
enabled device.Your Bluetooth connection is turned on, but you are not connected to a Bluetooth
enabled device.Your NFC connection is turned on.
Related information
About emergency calls and Emergency Callback Mode, 55
Troubleshooting: Mobile network
I can't connect to the mobile network
Try the following actions:
• If your BlackBerry® smartphone uses a SIM card, verify that your SIM card is inserted in your smartphone correctly. • If your smartphone normally connects to a CDMA network and your smartphone supports international roaming, verify that your smartphone is in global roaming mode and that your SIM card is inserted in your smartphone correctly.
• Verify that you've turned on the connection to the wireless network.
• Verify that you're connected to your wireless service provider's network. If you switched wireless networks manually, your smartphone remains connected to that wireless network until you select your wireless service provider's network again.
• If you've set a specific speed for wireless network connections, verify that you're in a wireless coverage area that supports the connection speed.
Related information
User GuideManage Connections242 
						

							Turn on or turn off a network connection, 238
Switch wireless networks manually, 239
Turn on or turn off data service or set roaming options, 239
Turn on or turn off a network connection, 238
Error messages
Data service unavailable
Description
This message appears when you don't have access to data services on your BlackBerry® smartphone.
Possible solutions
Try the following actions:
• Verify that you're in a wireless coverage area. • Verify that the data service on your smartphone is turned on.
• If you're roaming, verify that you can access data services while you roam.
Related information
Turn on or turn off data service or set roaming options, 239
Wi-Fi technology Depending on your BlackBerry® smartphone model, the Wi-Fi® feature might not be supported.
How to: Wi-Fi technology Check what wireless networks your smartphone connects to
You can check the types of networks your BlackBerry® smartphone can connect to on your smartphone, as well as by visiting www.blackberry.com/go/devices  to see feature specifications for your smartphone model. The types of networks listed do not
reflect network connections, only the ability of your smartphone model to connect to those networks.
1. On the Home screen or in a folder, click the  Options icon.
2. Click  Device > About Device Versions . The types of networks your smartphone can connect to are listed in the brackets
after your smartphone model.
For more information about the wireless networks that your smartphone connects to, see the  Safety and Product Information
booklet for your smartphone.
Related information
I can't connect to a GSM or UMTS network,  0User GuideManage Connections243 
						

							Turn on or turn off a network connection
You should keep network connections turned off in certain places, such as on an aeroplane or in a hospital. For more information, see the  Safety and Product Information  booklet for your BlackBerry® smartphone.
On the Home screen, click the connections area at the top of the screen or click the  Manage Connections icon.
• To turn on a network connection, select the check box beside a connection type. • To turn off a network connection, clear the check box beside a connection type.• To turn on the network connections that were turned on previously, click  Restore Connections.
Related information
I can't connect to a Wi-Fi network, 250
I can't connect to the mobile network, 242
I can't connect to a Wi-Fi network, 250
Check the status of network connections and services
1. On the Home screen, click the connections area at the top of the screen or click the  Manage Connections icon.
2. Click  Services Status .
Connect to a Wi-Fi network
About connecting to a Wi-Fi network With Wi-Fi® technology, your BlackBerry® smartphone can access the Internet by connecting to a wireless router or wireless
access point at your home, work or in a hotspot area. Your smartphone uses the Wi-Fi network instead of the mobile network
to visit webpages, send and receive email messages and so on. When you connect to the Internet with a Wi-Fi network, you might avoid data charges that are associated with using your mobile network, and, in many cases, the connection speed is
faster.
Hotspots are available in many public places, such as libraries, airports, hotels, coffee shops and so on. Some hotspots are free
to use, while others require payment. Your wireless service provider might provide an application for your smartphone that
allows you to log in to a hotspot. If you do not have an application on your smartphone, you might have to set up your own
account online and log in manually.
If you have an access point or router that supports Wi-Fi Protected Setup™, you can connect to it using Wi-Fi Protected Setup. When you connect to a Wi-Fi network, your smartphone saves the connection information so that the next time that you arewithin range of that network, your smartphone connects to it automatically.
Connect to a Wi-Fi network
1. On the Home screen, click the connections area at the top of the screen or click the  Manage Connections icon.
2. Click  Set-Up Wi-Fi Network .
3. If you want to connect to a public hotspot or to a Wi-Fi® network that does not require authentication, select the  Show
Open networks only  check box.
4. Click the Wi-Fi network that you want to connect to.
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							5. If the Wi-Fi network requires authentication, type a password for the network.The name of the Wi-Fi network appears at the top of the Home screen.
Related information
I can't connect to a Wi-Fi network, 250
Connect to a Wi-Fi network using Wi-Fi Protected Setup
If your wireless router or wireless access point includes Wi-Fi Protected Setup™, you can quickly connect to a Wi-Fi® network
without entering a long password.
1. On the Home screen, click the connections area at the top of the screen or click the  Manage Connections icon.
2. Click  Set-Up Wi-Fi  > Other Ways to Connect .
• To use the Wi-Fi Protected Setup button on your router or access point, click  Press Button on Router. On your router or
access point, press the Wi-Fi Protected Setup button. On your BlackBerry® smartphone, click  Start.
• To use a PIN, click  Enter PIN into router . On your smartphone, click  Start. Your smartphone provides you with a PIN. On
the administration screen for your router or access point, type the PIN.
Connect to a Wi-Fi network manually
If you know the name of the Wi-Fi® network that you want to connect to, you can manually connect to the network.
1. On the Home screen, click the connections area at the top of the screen or click the  Manage Connections icon.
2. Click  Set-Up Wi-Fi  > Other Ways to Connect  > Manually Connect to Network .
3. In the  SSID field, type the name of the Wi-Fi network.
4. Click  Next.
5. In the  Security Type  field, click the Wi-Fi network security type and specify any requested information.
6. Click  Save and Connect .
Related information
Options for saved Wi-Fi networks, 246
I can't connect to a Wi-Fi network, 250
Saved Wi-Fi networks
Change, move or delete a saved Wi-Fi network
1. On the Home screen, click the connections area at the top of the screen or click the  Manage Connections icon.
2. Click  Set-Up Wi-Fi  > Saved Wi-Fi Networks .
3. Highlight a saved Wi-Fi® network.
4. Press the 
 key.
• To change options for the saved network, click  Edit. Change the options. Click  Save.
• To move the saved network and change the order that your BlackBerry® smartphone tries to connect to your saved networks, click  Move. Click a new location.
• To delete the saved network, click  Delete.
Related information
User GuideManage Connections245 
						

							Options for saved Wi-Fi networks, 246Prevent your smartphone from connecting to a saved Wi-Fi network
1. On the Home screen, click the connections area at the top of the screen or click the  Manage Connections icon.
2. Click  Set-Up Wi-Fi  > Saved Wi-Fi Networks .
3. Highlight a saved Wi-Fi® network.
4.  Press the 
 key >  Disable .
Turn on or turn off the prompt that appears for hotspots
By default, your BlackBerry® smartphone prompts you if you are within range of a saved Wi-Fi® network that appears to be a
hotspot. If you turn off these prompts, you can turn them on again.
1. On the Home screen, click the connections area at the top of the screen or click the  Manage Connections icon.
2. Click  Wi-Fi Network .
3. Press the 
 key >  Options .
• To turn on the prompt that appears for hotspots, select the  Prompt me when a saved hotspot is found nearby check
box.
• To turn off the prompt that appears for hotspots, clear the  Prompt me when a saved hotspot is found nearby check
box.
4. Press the 
 key >  Save.
Options for saved Wi-Fi networks Common options
OptionDescriptionNameType a display name for the Wi-Fi® network.SSIDType the Wi-Fi network name.Security TypeSet the security type that the Wi-Fi network supports.Band typeSet the Wi-Fi network type. If you don't know the network type, don't change this field.SSID broadcastedSet whether the Wi-Fi network broadcasts its SSID.Automatically obtain
IP address and DNSSet whether your  BlackBerry® smartphone receives a routable IP address, a subnet mask, DNS settings
and a gateway address from the Wi-Fi network.Allow inter-access
point handoverSet whether your smartphone remains connected to the Wi-Fi network when you move between wireless access points.VPN profileIf necessary, set a VPN profile to use with the saved Wi-Fi network.IP AddressType the IP address for your smartphone.Subnet maskType the subnet mask for the wireless access point that your smartphone should connect to.User GuideManage Connections246 
						

							OptionDescriptionPrimary DNSType the primary DNS that your smartphone should connect to.Secondary DNSType the secondary DNS that your smartphone should connect to.Default gateway
addressType the default gateway IP address that your smartphone should connect to.Domain suffixType the domain that your smartphone uses to resolve host names into IP addresses.
WEP options
These options appear if you choose the WEP security type.
OptionDescriptionSelect WEP keySet the type of WEP key for the Wi-Fi network.WEP keyType the WEP key for the Wi-Fi network in hexadecimal format.
WPA/WPA2 Personal options
These options appear if you choose the WPA/WPA2 Personal security type.
OptionDescriptionPassphraseIf necessary, type the WPA™ or WPA2™-Personal passphrase to connect to the Wi-Fi network.
WPA/WPA2 Enterprise options
These options appear if you choose the WPA/WPA2 Enterprise security type.
OptionDescriptionEnterprise Sub-TypeIf necessary, set the enterprise security method for the Wi-Fi network.User nameIf necessary, type the user name that you use to connect to the Wi-Fi network.PasswordIf necessary, type the password that you use to connect to the Wi-Fi network.CA certificateSet the root certificate that your smartphone should use to verify that it's connecting to the correct
Wi-Fi network.Client certificateSet the authentication certificate that your smartphone should use to connect to the Wi-Fi network.Inner link securityIf necessary, set the security protocol that the Wi-Fi network supports for its inner authentication
method.TokenSet whether you use a hardware token to connect to the Wi-Fi network.User GuideManage Connections247 
						

							OptionDescriptionServer subjectIf necessary, type the server subject name that your smartphone should use to verify that it'sconnecting to the correct Wi-Fi network.Server SANIf necessary, type the server SAN that your smartphone should use to verify that it's connecting to the correct Wi-Fi network.
Install a root certificate on your smartphone
You might not be able to connect to some Wi-Fi® networks until you install a root certificate on your BlackBerry® smartphone.
You can install the root certificate on your computer, and then use the BlackBerry® Desktop Software to synchronise the root
certificate between your smartphone and your computer. For more information, see the Help in the BlackBerry Desktop
Software or contact your administrator.
Wi-Fi diagnostic reports
Submit a Wi-Fi diagnostic report
1. On the Home screen or in a folder, click the  Options icon.
2. Click  Networks and Connections  > Wi-Fi Network .
3.  Press the 
 key >  Troubleshoot  > Wi-Fi Diagnostics .
4.  Press the 
 key >  Email Report  or PIN Report .
Set options for Wi-Fi diagnostic reports
When you set options for Wi-Fi® diagnostic reports, if you set a default recipient, each time that you submit a Wi-Fi diagnostic report, your BlackBerry® smartphone sends the report to that recipient. If you want to specify a recipient each time that yousubmit a report, do not set a default recipient.
1. On the Home screen or in a folder, click the  Options icon.
2. Click  Networks and Connections  > Wi-Fi Network .
3.  Press the 
 key >  Troubleshoot  > Wi-Fi Diagnostics .
4. Press the 
 key >  Options .
• To include advanced data in Wi-Fi diagnostic reports, change the  Display Mode field to Advanced .
• To set a default recipient for Wi-Fi diagnostic reports, type the contact information.
5. Press the 
 key >  Save.
Connection permissions for third-party applications
PermissionDescriptionUSBSet whether third-party applications can use physical connections, such as a USB cable or RS-232 cable, that you have set up for your BlackBerry® smartphone.User GuideManage Connections248