Blackberry Bold Series 9900 9930 User Guide

							3. Change the Calendar (CICAL)  field.
4. Press the 
 key >  Save.
Change how long your smartphone stores calendar entries 1. On the Home screen, click the  Calendar icon.
2. Press the 
 key >  Options  > Calendar Display and Actions .
3. Change the  Keep Appointments  field.
4. Press the 
 key >  Save.
Your BlackBerry® smartphone deletes calendar entries that are older than the number of days that you set.
Show tasks in the calendar
1. On the Home screen, click the  Calendar icon.
2. Press the 
 key >  Options  > Calendar Display and Actions .
3. Select the  Show Tasks check box.
4. Press the 
 key >  Save.
Conference call meetings About conference calls
You can create two types of conference calls with your BlackBerry® smartphone. If your organisation or a conferencing service has provided you with a conference call bridge number, you can create conference call meetings in the calendar on your smartphone or computer. Conference call meetings allow participants who have a BlackBerry smartphone to enter theconference call meeting with a one-touch Join Now option, if this feature is supported on their smartphone, so that they don't
have to dial the conference call bridge number and access codes. If you don't have a conference call bridge number, you can
create a conference call by calling other contacts and joining the calls together.
Related information
Conference call meetings, 179
Create a conference call meeting from your smartphone
To perform this task, you must be the meeting organiser. If you are not the meeting organiser, you can create a conference call meeting on behalf of another person from your computer.
1. In a meeting, select the  Conference call check box.
2. Type the information for the conference call.
3. Press the 
 key >  Save.
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							Create a conference call meeting from your computer
To perform this task, you must be the meeting organiser or be creating the meeting on behalf of the meeting organiser. For information about creating meetings on behalf of another person, see the documentation for the email application on your
computer.
You can create a conference call meeting from your computer that your BlackBerry® smartphone recognises. When the conference call meeting starts, participants who have a BlackBerry smartphone can enter the conference call meeting with theJoin Now option, if their smartphone supports this feature.
1. In the meeting notes, or in the meeting location field, type  CCP: and the participant conference call bridge number. Do not
include spaces.
2. Type a lowercase  x. Do not include spaces before or after the x.
3. Type the participant access code. Type a space after the participant access code. 4. Type  CCM: and the moderator conference call bridge number. Do not include spaces.
5. Type a lowercase  x. Do not include spaces before or after the x.
6. Type the moderator access code. Type a space after the moderator access code.
Example
If the participant and moderator conference call bridge number is 1-800-555-5555, the moderator access code is 55555# and the participant access code is 55551#, type  CCP:18005555555x55555# CCM:18005555555x55551# , followed by a space.
Enter a conference call meeting Do one of the following: • In a meeting notification, click  Join Now.
• In the calendar, highlight the meeting. Press the 
 key >  Join Now .
Related information
I can't enter a conference call with the Join Now option, 181
Save your conference call informationYou can save your conference call information so that it is added to the conference call fields automatically when you create aconference call meeting from your BlackBerry® smartphone.
1. On the Home screen, click the  Calendar icon.
2.  Press the 
 key >  Options  > Conference Calling .
3. Type your conference call information.
4. Press the 
 key >  Save.
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							Troubleshooting: CalendarI can't schedule appointments that span multiple days If you use IBM® Lotus Notes®, you can't schedule appointments that span multiple days.
I can't set some fields when scheduling appointments If you use IBM® Lotus Notes®, you can only change the Subject, Location, Reminder and Notes fields and the Mark as Private
check box when you change a recurring appointment or meeting.
Some characters in calendar entries don't appear correctly after synchronisation
If you schedule appointments or meetings on your BlackBerry® smartphone that contain special characters or accents, yourcomputer might not support these characters.
On your computer, verify that you are using the correct default code page and that the correct font support is installed on your
computer. For more information, see the documentation for the operating system on your computer.
Research In Motion recommends that you regularly create and save a back-up file on your computer, especially before you
update any software. Maintaining a current back-up file on your computer might allow you to recover smartphone data if your
smartphone is lost, stolen or corrupted by an unforeseen issue.
Related information
About synchronisation conflicts, 84
Synchronise organiser data over the wireless network, 174
I can't enter a conference call with the Join Now option The Join Now option might not appear in the meeting notification if the meeting organiser isn't using a BlackBerry®smartphone that supports the Join Now feature or if the meeting organiser didn't enter the conference call information
correctly. You might need to change your smart dialling options so that you can enter the conference call using the Join Now
option.
Try the following actions:
• If the Join Now option doesn't appear, to enter the conference call, in the meeting or meeting invitation, click the conference call bridge number and access code that appear in either the  Location field or the  Notes section.
User GuideCalendar181 
						

							• If the Join Now option appears, but you're not able to join, try increasing the default time that your smartphone waitsbefore dialling an extension. From the home screen, press the 
 key. Press the  key >  Options  > Smart Dialling . In
the  To access extensions in all other corporations  section, change the Wait For field to the highest value. Try entering the
conference call with the Join Now option again.
Related information
Enter a conference call meeting, 180
User GuideCalendar182 
						

							Contacts
How to: Contacts
Contact basics Add a contactDo one of the following: • To add a contact using the Contacts application, on the Home screen, click the  Contacts icon. At the top of the screen,
click  New Contact . Type the contact information. Press the 
 key > Save.
• To add a contact from a message, call log or webpage, highlight the contact name, number or email address. Press the
 key >  Add to Contacts  > Create New Contact . If necessary, add contact information. Press the  key > Save.
Related information
Copy contacts from your SIM card to your contact list, 21
Create a custom contact field
Custom contact fields can store information that you want to remember about a contact, for example, you might want to add a
custom contact field named Sports team or Favourite colour. If you create a custom field for a contact, the field appears for all
of your contacts.
1. When you are adding or changing a contact, in the  Custom Fields section, click Add Custom Field .
2. Click a field.
3.  Press the 
 key >  Change Field Name .
4.  To change the name of the field, place the cursor in the field. Press the 
 key >  Change Field Name . Type a name for
the field. Press the 
 key on the keyboard.
5. Type the information that you want to add to the custom field.
6. Press the 
 key >  Save.
You can synchronise contact fields that you customise on your BlackBerry® smartphone with the email application on your computer. For more information about synchronising contact fields, see the Help in the BlackBerry® Desktop Software.
Add a pause or a wait to a phone number
Use a pause or a wait to separate additional numbers, for example a password or extension, from a main phone number. After dialling the main phone number, your BlackBerry® smartphone either pauses before dialling the additional numbers (pause) or prompts you to type them (wait).
1.  After you type the main part of a phone number in a phone number field, press the 
 key.
2. Click  Add Pause  or Add Wait .
User GuideContacts183 
						

							3. Type the additional numbers.
4. Press the 
 key >  Save.
Change or delete a contact Do one of the following: •To change a contact, on the Home screen, click the  Contacts icon. Highlight a contact. Press the 
 key > Edit.
Change the contact information. Press the 
 key >  Save.
• To change a contact using information on your BlackBerry® smartphone, such as information in an email or a calendar entry, highlight the information you want to add to a contact. Press the 
 key >  Add to Contacts  > Add to Existing
Contact . Click a contact. If necessary, add contact information. Press the 
 key > Save.
• To delete a contact, on the Home screen, click the  Contacts icon. Highlight a contact. Press the 
 key > Delete .
Search for a contact You can search for contacts in your contact list or, if your email account uses a BlackBerry® Enterprise Server, you might also be
able to search for contacts in your organisation's contact list.
1. On the Home screen, click the  Contacts icon.
• To search for a contact in your contact list, type all or part of a contact's name. • To search for a contact in your organisation's contact list, click  Remote Look-up. Type all or part of a contact's name.
Click  OK.
2. Highlight a contact.
3.  Press the 
 key.
• To view information for a contact, click  View.
• To add a contact from your organisation's contact list to your contact list, click  Add to Contacts.
• To add all of the contacts from your organisation's contact list to your contact list, click  Add All to Contacts.
• To view the next 20 matches in your organisation's contact list, click  Get More Results.
• To narrow search results when a contact's name has multiple matches, highlight a contact's name. Click  Resolve.
• To delete the search results after you have searched your organisation's contact list, click  Delete Look-up.
• To start a new search when you are searching your organisation's contact list, click  Look-up.
Attach a contact card to a message
You can attach a contact card to an email, a PIN message or a text message.
1.  When you are composing a message, press the 
 key >  Attach  > Contact .
2. Find and highlight a contact.
3.  Press the 
 key >  Continue .
Related information
I can't attach a file to a text message, 104
Add a contact picture for caller ID
1. On the Home screen, click the  Contacts icon.
User GuideContacts184 
						

							2. Highlight a contact.
3. Press the 
 key >  Edit.
4.  Press the 
 key >  Add Picture .
5. Find, highlight and click a picture. 6. If necessary, move the crop box to the portion of the picture that you want to use.
7.  Press the 
 key >  Crop & Save .
8. Press the 
 key >  Save.
Related information
My contact pictures keep changing, 190
Change or delete a contact picture1. On the Home screen, click the  Contacts icon.
2. Highlight a contact.
3. Press the 
 key >  Edit.
4. Highlight the contact picture. • To change the contact picture, press the 
 key >  Replace Picture . Highlight a picture. Press the  key > Select
Picture .
• To delete the contact picture, press the 
 >  Delete Picture .
5. Press the 
 key >  Save.
Related information
My contact pictures keep changing, 190
About categories
You can create categories to group your contacts, tasks and memos. You can also narrow the contacts, tasks and memos that appear based on categories.
Category names are not case sensitive. More than one category can apply to a contact, task or memo. If you use IBM® Lotus
Notes®, you can apply more than one category to a task on your BlackBerry® smartphone, but only one category synchronises
with the task in Lotus Notes.
Categories are shared between the contact list, the task list and the memo list and changes that you make in one application
are made in all applications.
Categorise a contact, task or memo
1.  When you are creating or changing a contact, task or memo, press the 
 key >  Categories .
2. Select the check box beside a category. 3. Press the 
 key >  Save.
To remove a category from a contact, task or memo, clear the check box beside the category.
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							Create a category for contacts, tasks or memos
You can create categories to organise items in the Contacts application, Tasks application and MemoPad.
1. On the Home screen or in the  Applications folder, click the  Contacts icon, Tasks icon or  MemoPad  icon.
2.  Press the 
 key >  Filter.
3.  Press the 
 key >  New.
4. Type a name for the category.
5. Press the 
 key on the keyboard.
To delete a category, highlight the category. Press the 
 key >  Delete .
Synchronising contacts About synchronisation and reconciliationThe wireless data synchronisation feature is designed to synchronise organiser data (contacts, calendar entries, tasks andmemos) between your BlackBerry® smartphone and the email application on your computer over the wireless network.
The wireless email reconciliation feature is designed to reconcile email between your smartphone and the email application on
your computer over the wireless network. When you file or delete email messages on your smartphone, these email messages
should be filed or deleted in the email application on your computer. Likewise, any changes that you make to email messages
in the email application on your computer should be reflected on your smartphone.
In rare cases, if your smartphone doesn't recognise fields in a contact, calendar entry or email account, some data or email
can't be synchronised or reconciled.
If wireless data synchronisation isn't available on your smartphone or if you turned off this feature, you can use the BlackBerry® Desktop Software to synchronise your organiser data. For more information, see the Help in the BlackBerry Desktop Software.
Research In Motion recommends that you regularly create and save a back-up file on your computer, especially before you
update any software. Maintaining a current back-up file on your computer might allow you to recover smartphone data if your smartphone is lost, stolen or corrupted by an unforeseen issue.
Synchronise organiser data over the wireless network
Research In Motion recommends that you regularly create and save a back-up file on your computer, especially before you
update any software. Maintaining a current back-up file on your computer might allow you to recover smartphone data if your
smartphone is lost, stolen or corrupted by an unforeseen issue.
1.  In the Contacts application, Calendar application, Tasks application or MemoPad, press the 
 key >  Options .
2. If necessary, click a calendar account or contact list. 3. Select the  Wireless Synchronisation  check box.
4. Press the 
 key >  Save.
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							If you use the BlackBerry® Internet Service, you must use the BlackBerry® Desktop Software to synchronise calendar data. Formore information, see the Help in the BlackBerry Desktop Software.
Related information
Some characters in calendar entries don't appear correctly after synchronisation, 181 About synchronisation conflicts, 84
About backing up and restoring smartphone dataIf you have installed the BlackBerry® Desktop Software on your computer, you can back up and restore most of your BlackBerrysmartphone data, including messages, organiser data, fonts, saved searches and browser bookmarks using the BlackBerryDesktop Software. For more information, see the Help in the BlackBerry Desktop Software.
If you haven't saved anything on your media card, you can back up and restore most of your smartphone data using your
media card.
If your email account uses a BlackBerry® Enterprise Server, you might be able to restore synchronised organiser data to your smartphone over the wireless network. To restore synchronised organiser data over the wireless network, you must have an
activation password. For more information, contact your administrator.
Research In Motion recommends that you regularly create and save a back-up file on your computer, especially before you update any software. Maintaining a current back-up file on your computer might allow you to recover smartphone data if your
smartphone is lost, stolen or corrupted by an unforeseen issue.
About synchronisation conflicts
A synchronisation conflict occurs when you change the same email or organiser data item on your BlackBerry® smartphone and
in the email application on your computer.
If you reconcile your email using wireless email reconciliation, on your smartphone, you can set whether the email on your
smartphone or the email on your computer takes precedence when an email reconciliation conflict occurs.
If you synchronise your organiser data using wireless data synchronisation, the organiser data on your computer takes
precedence over the organiser data on your smartphone when a data synchronisation conflict occurs.
Research In Motion recommends that you regularly create and save a back-up file on your computer, especially before you
update any software. Maintaining a current back-up file on your computer might allow you to recover smartphone data if your smartphone is lost, stolen or corrupted by an unforeseen issue.
Related information
Some characters in calendar entries don't appear correctly after synchronisation, 181 Synchronise organiser data over the wireless network, 174User GuideContacts187 
						

							Manage data synchronisation conflicts
You can change how conflicts that occur during organiser data synchronisation are resolved by turning off wireless data
synchronisation, changing conflict resolution options and synchronising organiser data using the synchronisation tool of the BlackBerry® Desktop Software. For more information about managing conflicts that occur during organiser data
synchronisation, see the Help in the BlackBerry Desktop Software.
Personal distribution lists
Create a personal distribution listYou can use personal distribution lists when you send email messages, PIN messages or text messages. Personal distributionlists that you create on your BlackBerry® smartphone do not appear in the email application on your computer.
1. On the Home screen, click the  Contacts icon.
2.  Press the 
 key >  New Group .
3. Type a name for the personal distribution list.
4.  Press the 
 key >  Add Member .
5. Click a contact.
6. To add another contact, repeat steps 4 and 5.
7.  Press the 
 key >  Save Group .
Change or delete a personal distribution list 1. On the Home screen, click the  Contacts icon.
2. Highlight a personal distribution list.
3. Press the 
 key.
• To change a personal distribution list, click  Edit Group. Click a contact. Click  Add Member, Change Member  or Delete
Member . Press the 
 key > Save Group .
• To delete a personal distribution list, click  Delete Group > Delete .
Note:  When you delete a contact from a personal distribution list, the contact remains in your contact list.
Multiple contact lists About multiple contact listsIf your BlackBerry® smartphone is associated with multiple email accounts, you might have contacts from each email accounton your smartphone. For example, if your smartphone is associated with a work email account and a personal email account,
you might be able to view your work contact list and your personal contact list on your smartphone. For more information,
contact your wireless service provider.
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