Blackberry Bold Series 9900 9930 User Guide

							Error messages: SmartphoneError 101 This message appears when there is an application error.
Try the following actions:
• Reset your BlackBerry® smartphone.
• If the error message still appears after you reset your smartphone, reload your BlackBerry® Device Software. The reload process deletes your smartphone data.
Error 102 This message appears when there is an application error.
Try the following actions:
• Reset your smartphone.
• If the error message still appears after you reset your smartphone, reload your BlackBerry Device Software. The reload process deletes your smartphone data.
Error 200 This message appears when there is an error with the BlackBerry Device Software.Try the following actions:
• Reset your smartphone.
• If the error message still appears after you reset your smartphone, reload your BlackBerry Device Software. The reload process deletes your smartphone data.
• If the error message still appears after you reload your BlackBerry Device Software, contact your wireless service provider.
Error 205 This message appears when your smartphone's security services don't start.
Try the following actions:
• Reload your BlackBerry Device Software. The reload process deletes your smartphone data.
• If the error message still appears after you reload your BlackBerry Device Software, contact your wireless service provider.
Error 502 This message appears when your smartphone finds no remaining processes to run.
Try the following actions:
• Reset your smartphone.
• If the error message still appears after you reset your smartphone, reload your BlackBerry Device Software. The reload process deletes your smartphone data.
Error 503
User GuideApplications229 
						

							This message appears when there is an application error.
Try the following actions:
• Reset your smartphone.
• If the error message still appears after you reset your smartphone, reload your BlackBerry Device Software. The reload process deletes your smartphone data.
Error 505 This message appears when there is an error during a BlackBerry Device Software update.
Try the following actions:
• Reload your BlackBerry Device Software. The reload process deletes your smartphone data.
• If the error message still appears after you reload your BlackBerry Device Software, contact your wireless service provider.
Error 507 This message appears when there is an application error.
Try the following actions:
• Reload your BlackBerry Device Software. The reload process deletes your smartphone data.
• If the error message still appears after you reload your BlackBerry Device Software, contact your wireless service provider.
Error 513 This message appears when you try to reset your smartphone while the smartphone is deleting data. Your smartphonedeletes your smartphone data when you exceed the number of allowed smartphone password attempts.
If your email account uses a BlackBerry® Enterprise Server, your administrator might be able to change options that will minimise the chance of this error message appearing again. For more information, contact your administrator.
Try the following actions:
• Reload your BlackBerry Device Software. The reload process deletes your smartphone data.
• If the error message still appears after you reload your BlackBerry Device Software, contact your wireless service provider.
Error 517 This message appears when a conflict occurs between your smartphone's hardware and software. For more information,contact your wireless service provider.
Error 523 This message appears when there is an error with the BlackBerry Device Software.
Try the following actions:
• Reload your BlackBerry Device Software. The reload process deletes your smartphone data. • If the error message still appears after you reload your BlackBerry Device Software, contact your wireless service provider.User GuideApplications230 
						

							Error 529This message appears when there is a system error.
Try the following actions:
• Reload your BlackBerry Device Software. The reload process deletes your smartphone data.
• If the error message still appears after you reload your BlackBerry Device Software, contact your wireless service provider.
Error 545 This message appears when there is an application error.
Try the following actions:
• Reset your smartphone.
• If the error message still appears after you reset your smartphone, reload your BlackBerry Device Software. The reload process deletes your smartphone data.
• If the error message still appears after you reload your BlackBerry Device Software, contact your wireless service provider.
Error 552 This message appears when your smartphone doesn't have enough storage space to start an application.Try the following actions:
• Reload your BlackBerry Device Software. The reload process deletes your smartphone data.
• If the error message still appears after you reload your BlackBerry Device Software, contact your wireless service provider.
Error 602 This message appears when there is an application error.
Try the following actions:
• Reload your BlackBerry Device Software. The reload process deletes your smartphone data.
• If the error message still appears after you reload your BlackBerry Device Software, contact your wireless service provider.
Error 603 This message appears when there is an application error.
• Reload your BlackBerry Device Software. The reload process deletes your smartphone data.
• If the error message still appears after you reload your BlackBerry Device Software, contact your wireless service provider.
Related information
BlackBerry Device Software, 233
Security basics, 281
Reset the smartphone, 267User GuideApplications231 
						

							Reload the BlackBerry Device Software using the BlackBerry Desktop Software
Before you reload the BlackBerry® Device Software, download and install the latest version of the BlackBerry® Desktop
Software.
You may need to reload the BlackBerry Device Software to resolve a technical issue. It might take up to an hour to reload the
BlackBerry Device Software. During that time, you can't disconnect your BlackBerry smartphone from your computer.
Note:  You might not be able to back up your smartphone data if you are reloading the BlackBerry Device Software to resolve a
technical issue, such as an application error.
1. Connect your smartphone to your computer.
2. Open the BlackBerry Desktop Software. 3. In the BlackBerry Desktop Software, click  Update.
4. To download the most recent version of your BlackBerry Device Software, click  Get update.
5. Do any of the following: • To keep a back-up file of your smartphone data and settings, select the  Back up your device data check box. This back-
up file is restored to your smartphone after the software reload finishes. If you don't back up your data, your
smartphone data, settings and email messages are deleted from your smartphone when you reload the software.
• To encrypt your backup data, click  Encrypt back-up file.
• If you want to receive an email when an updated version of the BlackBerry Device Software is available, select the Email me when new versions are available  checkbox.
6. Click  Install update .
Related information
About updating the BlackBerry Device Software, 233
User GuideApplications232 
						

							BlackBerry Device SoftwareHow to: BlackBerry Device Software
About updating the BlackBerry Device Software You might want to update your BlackBerry® Device Software for one of the following reasons:
• To access new applications and features
• To resolve a technical issue
• Your wireless service provider requires you to update the BlackBerry Device Software
The duration of the update process can range from 15 minutes to 2 hours, depending on the type of update, the amount of
smartphone data and the number of applications on your BlackBerry smartphone. You cannot use your smartphone or make
emergency calls when the update is in progress. Do not remove the battery while the update is in progress.
Over the wireless network
You can update your BlackBerry Device Software over the wireless network if a Software Update icon appears on the home screen of your smartphone. You can also check for updates manually through the smartphone options. The available update
might be a complete software update, or a partial software update only. If the available update is a complete software update,
your smartphone data is backed up on your smartphone and restored during the installation process. Your wireless service
provider or administrator might not allow you to update the BlackBerry Device Software over the wireless network, or might not allow you to update it when there is a greater volume of network traffic. Depending on your wireless service provider,
extra fees might apply when you download the update to your smartphone.
From a website
You can update your BlackBerry Device Software by connecting your smartphone to your computer and visiting
www.blackberry.com/update  . If your work email account uses a BlackBerry® Enterprise Server, your administrator might not
allow you to update the BlackBerry Device Software from a website.
Using the BlackBerry Desktop Software
If you have the BlackBerry Desktop Software installed on your computer, you can update your BlackBerry Device Software from
your computer. For more information about updating the BlackBerry Device Software from your computer, see the Help in the
BlackBerry Desktop Software.
Research In Motion recommends that you regularly create and save a back-up file on your computer, especially before you
update any software. Maintaining a current back-up file on your computer might allow you to recover smartphone data if your smartphone is lost, stolen or corrupted by an unforeseen issue.
Update the BlackBerry Device Software from a website If your email account uses a BlackBerry® Enterprise Server you might not be able to perform this task. Check with your
administrator for BlackBerry® Device Software updates that have been approved for use in your organisation.User GuideBlackBerry Device Software233 
						

							Research In Motion recommends that you regularly create and save a back-up file on your computer, especially before you
update any software. Maintaining a current back-up file on your computer might allow you to recover smartphone data if your
smartphone is lost, stolen or corrupted by an unforeseen issue.
1. From your computer, visit  www.blackberry.com/update.
2. Click  Check for Updates .
3. Connect your BlackBerry smartphone to your computer. 4. Complete the instructions on the screen.
Related information
About backing up and restoring smartphone data, 173
My smartphone doesn't have enough available storage space to update the BlackBerry Device Software, 236
Update the BlackBerry Device Software using the BlackBerry DesktopSoftware Research In Motion recommends that you regularly create and save a back-up file on your computer, especially before youupdate any software. Maintaining a current back-up file on your computer might allow you to recover smartphone data if your
smartphone is lost, stolen or corrupted by an unforeseen issue.
Connect your BlackBerry® smartphone to your computer and open the BlackBerry® Desktop Software. For more information, see the Help in the BlackBerry Desktop Software.
Related information
About backing up and restoring smartphone data, 173
My smartphone doesn't have enough available storage space to update the BlackBerry Device Software, 236
Update the BlackBerry Device Software over the wireless network You can use your BlackBerry® smartphone when you download the BlackBerry® Device Software but not while you install thesoftware. During the installation process, your smartphone might reset or display a white screen. If encryption is turned on,
you might need to type your password at various times during the installation process.
Research In Motion recommends that you regularly create and save a back-up file on your computer, especially before you
update any software. Maintaining a current back-up file on your computer might allow you to recover smartphone data if your smartphone is lost, stolen or corrupted by an unforeseen issue.
1.  On the home screen, click the 
 icon. If you don't have the  icon, on the home screen or in a folder, click the
Options  icon. Click  Device > Software Updates .
2. Complete the instructions on the screen.
Related information
About backing up and restoring smartphone data, 173
I can't update the BlackBerry Device Software over the wireless network, 236
My smartphone doesn't have enough available storage space to update the BlackBerry Device Software, 236
User GuideBlackBerry Device Software234 
						

							Downgrade or return to the previous version of the BlackBerry Device
Software over the wireless network Depending on the options that your wireless service provider or administrator sets, you might not be able to perform this task.1. On the Home screen or in a folder, click the  Options icon.
2. Click  Device > Software Updates .
• If you recently updated your BlackBerry® Device Software, to return to the previous software version, press the 
key >  View Result  > Downgrade .
• To downgrade to an earlier software version, scroll to a software version that the 
 icon appears beside. Click
Perform Downgrade . Follow the instructions on the screen.
Delete the previous version of the BlackBerry Device Software Depending on the options that your wireless service provider or administrator sets, you might not be able to perform this task.If you recently updated your BlackBerry® Device Software over the wireless network, the previous version of your software
might be temporarily stored on your BlackBerry smartphone. To increase the amount of application storage on your
smartphone, you can delete the previous version.
1. On the Home screen or in a folder, click the  Options icon.
2. Click  Device > Software Updates .
3.  Press the 
 key >  View Result .
4.  Press the 
 key >  Delete Downgrade Data .
Related information
I can't update the BlackBerry Device Software over the wireless network, 236
My smartphone doesn't have enough available storage space to update the BlackBerry Device Software, 236
Hide or show an optional BlackBerry Device Software update Depending on the options that your wireless service provider or administrator sets, you might not be able to perform this task.If a BlackBerry® Device Software update is optional, you can hide the update on the Software Updates screen and hide the
Software Update icon. Mandatory updates can't be hidden.
1. On the Home screen or in a folder, click the  Options icon.
2. Click  Device > Software Updates .
• To hide an optional update, highlight a software version. Press the 
 key >  Hide.
• To show all hidden updates, press the 
 key >  Show All .
Related information
I can't update the BlackBerry Device Software over the wireless network, 236
My smartphone doesn't have enough available storage space to update the BlackBerry Device Software, 236
User GuideBlackBerry Device Software235 
						

							Find your smartphone model number and version of the BlackBerry Device
Software Do one of the following: • On the Home screen or in a folder, click the  Options icon. Click  Device > About Device Versions .
• If supported by your input language, in a message or memo, type  myver followed by a space.
Troubleshooting: BlackBerry Device Software I can't update the BlackBerry Device Software over the wireless network Depending on the options that your wireless service provider or administrator sets, you might not be able to update your
BlackBerry® Device Software over the wireless network.
Try the following actions:
• Verify that your BlackBerry smartphone is connected to a wireless network.
• Verify that your smartphone has enough application storage to update the BlackBerry Device Software.
• Verify that you're not roaming outside of your wireless service provider's wireless coverage area. Depending on your wireless service provider, you might not be able to update your BlackBerry Device Software when roaming. For more
information, contact your wireless service provider.
• Try to update your BlackBerry Device Software over the wireless network at a later time. Depending on your wireless service provider, you might not be able to update your BlackBerry Device Software at certain times of the day, when there
is a greater volume of network traffic.
• Try visiting your wireless service provider's website, as you might be able to update your BlackBerry Device Software from the website.
My smartphone doesn't have enough available storage space to update
the BlackBerry Device Software
Try the following actions:
• Delete display languages, themes or third-party applications that you don't use. • Delete messages and calendar entries that you don't need.• Delete browsing information.
User GuideBlackBerry Device Software236 
						

							Manage ConnectionsMobile network
How to: Mobile network Manage Connections at a glance
Check what wireless networks your smartphone connects to
You can check the types of networks your BlackBerry® smartphone can connect to on your smartphone, as well as by visiting www.blackberry.com/go/devices  to see feature specifications for your smartphone model. The types of networks listed do not
reflect network connections, only the ability of your smartphone model to connect to those networks.
1. On the Home screen or in a folder, click the  Options icon.
2. Click  Device > About Device Versions . The types of networks your smartphone can connect to are listed in the brackets
after your smartphone model.
For more information about the wireless networks that your smartphone connects to, see the  Safety and Product Information
booklet for your smartphone.
Related information
I can't connect to a GSM or UMTS network,  0
User GuideManage Connections237 
						

							Turn on or turn off a network connection
You should keep network connections turned off in certain places, such as on an aeroplane or in a hospital. For more information, see the  Safety and Product Information  booklet for your BlackBerry® smartphone.
On the Home screen, click the connections area at the top of the screen or click the  Manage Connections icon.
• To turn on a network connection, select the check box beside a connection type. • To turn off a network connection, clear the check box beside a connection type.• To turn on the network connections that were turned on previously, click  Restore Connections.
Related information
I can't connect to a Wi-Fi network, 250
I can't connect to the mobile network, 242
I can't connect to a Wi-Fi network, 250
Turn on or turn off flight modeYou should keep network connections turned off in certain places, such as on an aeroplane or in a hospital. For moreinformation, see the  Safety and Product Information  booklet for your BlackBerry® smartphone.
On the Home screen, click the connections area at the top of the screen or click the  Manage Connections icon.
• To turn on flight mode, click  All Off.
• To turn off flight mode, click  Restore Connections.
Related information
Turn on or turn off a network connection, 238
Turn on or turn off data service or set roaming options, 239
Check the status of network connections and services
1. On the Home screen, click the connections area at the top of the screen or click the  Manage Connections icon.
2. Click  Services Status .
Roaming
About roaming and international roaming In most cases, your BlackBerry® smartphone automatically connects to the appropriate wireless network when you travel
outside your wireless service provider's coverage area. Sometimes you might have to provide login information before you can
access a wireless network. When you roam, a triangular roaming indicator appears at the top of the Home screen.
If your smartphone requires a SIM card, your wireless service provider might need to set up your SIM card with roaming services before you can roam.
If your smartphone normally connects to a CDMA network and your smartphone supports international roaming, you might
need to get a SIM card that is set up for international roaming from your wireless service provider. Your phone number stays
the same when you travel internationally.
For more information about roaming and roaming fees, contact your wireless service provider.
User GuideManage Connections238