Blackberry Bold Series 9900 9930 User Guide

							2.Press the  key >  Options  > Email Preferences .
3. If the  Message Services  field appears, set this field to the appropriate email account.
4. Press the 
 key >  Folder Redirection .
5. Clear the check box beside the  Sent Items folder.
6. Press the 
 key >  Save.
Stop storing messages sent from your smartphone on your computer To perform this task, your work email account must use a BlackBerry® Enterprise Server that supports this feature. For more
information, contact your administrator.
1. On the Home screen, click the  Messages icon.
2. Press the 
 key >  Options  > Email Preferences .
3. If the  Message Services  field appears, set this field to the appropriate email account.
4. Clear the  Save Copy In Sent Folder  check box.
5. Press the 
 key >  Save.
Email options
Add or change your signature Depending on your wireless service plan, this feature might not be supported.
1. On the Home screen, click the  Messages icon.
2.  Press the 
 key >  Options .
• For a work email account, click  Email Preferences. If the Message Services  field appears, change this field to the
appropriate email account. If the  Use Auto Signature check box is not selected, select it. In the field that appears, place
your cursor.
• For a personal email account, click  Email Account Management. Click an email account. Click  Edit.
3. Type a signature. 4. Press the 
 key >  Save.
Your signature is added to your email after you send it.
Receive only the first section of long email messages 1. On the Home screen, click the  Messages icon.
2. Press the 
 key >  Options  > Message Display and Actions .
3. Clear the  Auto More check box.
4. Press the 
 key >  Save.
To download more of an email, press the 
 key >  More or More All .
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							View or hide call logs in the Messages application
You can set your BlackBerry® smartphone to show call logs, including missed calls, in the Messages application. 1. From the Home screen, press the 
 key.
2. Press the 
 key >  Options  > Call Logs and Lists .
• To show recent and missed calls in the Messages application, select the  All Calls option.
• To hide call logs in the Messages application, select the  None option.
3. Press the 
 key >  Save.
Set an out-of-office reply To perform this task, your work email account must use a BlackBerry® Enterprise Server that supports this feature. For moreinformation, contact your administrator.
1. On the Home screen, click the  Messages icon.
2. Press the 
 key >  Options  > Email Preferences .
3. If the  Message Services  field appears, set this field to the appropriate email account.
4. Select the  Use Out Of Office Reply  check box.
5. In the field that appears, type a reply.
6. If you use IBM® Lotus Notes®, in the  Until field, set the date on which the out-of-office reply should turn off.
7. Press the 
 key >  Save.
To turn off the out-of-office reply, clear the  Use Out Of Office Reply check box.
Change options for your personal email account
Depending on your wireless service provider, you might not be able to change some options for your personal email account. You can change options for each personal email account that you added to your BlackBerry® smartphone. You can create email
filters, synchronise your contacts, change your signature or display name and more.
1. On the Home screen, click the  Messages icon.
2.  Press the 
 key >  Options  > Email Account Management .
3. Click the email account that you want to change options for and select Edit.
For more information about personal email accounts, visit  www.blackberry.com/docs/smartphones and click the link under
Email Set-up .
Turn on or turn off read receipts Depending on your wireless service provider or administrator, you might not be able to perform this task, or some of theoptions might not appear.
1. On the Home screen, click the  Messages icon.
2. Press the 
 key >  Options  > Email Preferences .
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							3. If the Message Services  field appears, set this field to the appropriate email account.
4. To set whether your BlackBerry® smartphone sends a read receipt or delivery receipt when a sender requests it, change the Send Read Receipts  field.
5. Press the 
 key >  Save.
Stop loading pictures in HTML email messages By default, your BlackBerry® smartphone automatically downloads and displays inline pictures that are embedded in HTMLemail messages.
1. On the Home screen, click the  Messages icon.
2. Press the 
 key >  Options  > Email Preferences .
3. If the  Message Services  field appears, set this field to the appropriate email account.
4. Clear the  Download Images Automatically  check box.
5. Press the 
 key >  Save.
To view pictures in an HTML email message, press the 
 key >  Get Images .
Turn off the prompt that appears before downloading external pictures in HTML email
messages
Some HTML email messages contain links to external pictures on the Internet. By default, your BlackBerry® smartphone
prompts you before downloading external pictures.
1. On the Home screen, click the  Messages icon.
2. Press the 
 key >  Options  > Email Preferences .
3. If the  Message Services  field appears, set this field to the appropriate email account.
4. Clear the  Confirm External Image Download  check box.
5. Press the 
 key >  Save.
Stop displaying recent contacts in email address fields By default, when you type the first few characters of a contact name or an email address in a To, Cc or Bcc field, yourBlackBerry® smartphone displays the email addresses of recent contacts who are not in your contact list.
1. On the Home screen, click the  Messages icon.
2. Press the 
 key >  Options  > Message Display and Actions .
3. Clear the  Show Recent Contacts When Composing Email  check box.
4. Press the 
 key >  Save.
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							Google Mail
About Google Mail on your smartphone Depending on your wireless service plan and administrator, you can add a Google Mail™ account (also known as a Gmail®account) to your BlackBerry® smartphone. Similar to the Google Mail web application that you can access using a browser onyour computer, related messages are grouped into a single conversation. To help organise your message inbox, you can create
and apply your own custom labels, report spam, archive messages and add stars to highlight what's important.
For more information about Google Mail, visit  www.googlemail.com.
Add or remove a star for a Google Mail message or conversation You can mark an important Google Mail™ message or conversation with a star.
1. On the Home screen, click the  Messages icon.
2. Highlight a Google Mail message or conversation.
3.  Press the 
 key.
• To add a star, click  Add Star.
• To remove a star, click  Remove Star.
Apply or remove a label for a Google Mail message or conversation
You can apply a label or multiple labels to a Google Mail™ message or conversation to help organise your message inbox. If you apply a label to an individual message in a conversation, the label is applied to all of the messages in the conversation.
1. On the Home screen, click the  Messages icon.
2. Highlight a Google Mail message or conversation.
3.  Press the 
 key >  Labels .
4. Do one of the following: • To apply a label, select the check box beside the label.• To remove a label, clear the check box beside the label.
5. Press the 
 key >  Save.
View Google Mail messages with a specific label 1. On the Home screen, click the  Messages icon.
2. Press the 
 key >  View Folder .
3. Click a label.
Create or delete a Google Mail label
1. On the Home screen, click the  Messages icon.
2.  Press the 
 key >  Labels .
• To create a new label, click  New Label. Type a label name. Click  Save.
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							• To delete a label, highlight a label. Press the  key > Delete .
Archive a Google Mail message or conversation
If you archive a Google Mail™ message that is part of a conversation, the Archive label is applied to all of the messages in the
conversation.
1. On the Home screen, click the  Messages icon.
2. Highlight a Google Mail message or conversation.
3.  Press the 
 key >  Archive  > Yes .
Note:  Depending on how you've set your BlackBerry® smartphone to store messages, archived messages might be
automatically deleted from your smartphone after a certain period of time.
Move an archived Google Mail message or conversation to your message inbox 1. On the Home screen, click the  Messages icon.
2. Click  View Folder  > Archive .
3. Highlight a message or conversation.
4.  Press the 
 key >  Move to Inbox .
Report spam messages sent to your Google Mail account
When you report a Google Mail™ message as a spam message, it's deleted from your BlackBerry® smartphone. If you report a
message that is part of a conversation, all of the messages in the conversation are also reported as spam.
1. On the Home screen, click the  Messages icon.
2. Highlight a Google Mail message or conversation.
3.  Press the 
 key >  Report Spam .
4. If necessary, click  Yes.
Troubleshooting: Email
I can't send messagesTry the following actions:
• Verify that your BlackBerry® smartphone is connected to the wireless network. • If the menu item for sending a message doesn't appear, verify that you have added an email address, a PIN or a phone number for your contact.
• If you created an email address or added an existing email address to your smartphone using the email set-up screen in the Set-up application, verify that you have received an activation message on your smartphone from the BlackBerry® InternetService. If you haven't received an activation message (the message might take a short period of time to arrive), in the Set-
up application, open the email set-up screen to send a service book to your smartphone.
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							• If you haven't received a registration message from the wireless network, register your smartphone. On the Home screenor in a folder, click the  Options icon. Click  Device > Advanced System Settings  > Host Routing Table . Press the 
 key >
Register Now .
• Generate an encryption key. • Verify that data service is turned on.
• Resend the message.
Related information
Generate an encryption key, 286
Wireless coverage indicators, 241
Change or delete a contact, 184
Turn on or turn off a network connection, 238
Turn on or turn off data service or set roaming options, 239
Options for email filters, 81
Resend a message, 75
Resend a message, 75
I'm not receiving messages
Try the following actions:
• Verify that your BlackBerry® smartphone is connected to the wireless network. If you're not in a wireless coverage area, you should receive messages when you return to a wireless coverage area.
• Reset your smartphone. Connect to the network and try again. • If you created an email address or added an existing email address to your smartphone using the email set-up screen in the Set-up application, verify that you have received an activation message on your smartphone from the BlackBerry® InternetService. If you haven't received an activation message (the message might take a short period of time to arrive), in the Set-
up application, open the email set-up screen to send a service book to your smartphone.
• If you haven't received a registration message from the wireless network, register your smartphone. On the Home screen or in a folder, click the  Options icon. Click  Device > Advanced System Settings  > Host Routing Table . Press the 
 key >
Register Now .
• Verify that data service is turned on.
• If you use email filters, verify that the options for email filters are set correctly.
• Verify that email forwarding is turned on and that you have selected all the email folders, including your inbox folder, that you want to receive email from.
• Verify that your smartphone is not blocking messages. For more information, contact your administrator.
Related information
Change, prioritise or delete an email filter, 82 Forward messages from a specific email folder to your smartphone, 88
Email messages aren't reconciling over the wireless network
Try the following actions:
• Verify that your BlackBerry® smartphone is connected to the wireless network.
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							• Verify that wireless email reconciliation is turned on.• Reconcile email messages manually.
Some messages no longer appear on my smartphoneIf the application storage on your BlackBerry® smartphone is full or you have more than 65,000 email messages, PIN messages
and text messages, your smartphone deletes the oldest messages from the message list. Your smartphone doesn't delete
saved messages.
If wireless email reconciliation is turned on and, in the message options, the  Delete On field is set to  Mailbox & Handheld ,
email that you delete in the email application on your computer is also deleted from your smartphone.
A message, attachment or Google Mail conversation is cut short or doesn't appearTry the following actions:
• Wait for a short period of time. Your BlackBerry® smartphone receives long messages and attachments in sections.
• If "More available" appears at the end of the message or attachment, press the 
 key >  More  or More All .
• If part of a Google Mail™ conversation doesn't appear, press the 
 key >  More of Conversation .
• If you're downloading an attachment, cancel the download and wait for a short period of time. Try downloading the attachment again.
Related information
Receive only the first section of long email messages, 89 Receive only the first section of long email messages, 89
HTML email messages don't appear correctlyTry the following actions:
• Wait for a short period of time. Your BlackBerry® smartphone receives long messages and attachments in sections.
• Try downloading external pictures. Press the 
 key >  Get Images .
• Try viewing your message in plain text. Press the 
 key >  Get Plain Text .
Related information
View email in plain text format, 85
Some email folders appear dimmed
If you can't forward email from an email folder, the check box beside the folder appears dimmed.
Try the following actions:
• Wait for a few seconds. The email folders might become available after a short period of time.
• Turn off wireless email reconciliation, and then turn it on again.
Related information
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							Synchronise email over the wireless network, 21Email filters aren't working correctlyTry the following actions:
• Verify that your email filters are turned on.
• Verify that your email filters appear in the order that you want your BlackBerry® smartphone to apply them to email messages.
Related information
Email filters, 80
The number of new or unread messages is different than I expect
The number of new or unread messages includes saved messages and filed messages. If you have set your BlackBerry® smartphone to hide filed messages and you receive a new message in an email folder otherthan your inbox in the email application on your computer, your smartphone files the message.
Related information
View filed messages, 77
Hide messages from the Messages application, 86 Hide filed email from the message inbox, 88
I can't use a shortcut to view one type of message in a message inbox
If you switch BlackBerry® smartphones and you restore smartphone data from your previous smartphone to your current smartphone, the message inbox shortcuts for your previous smartphone replace the message inbox shortcuts for your current
smartphone.
To view the shortcuts for viewing one type of message in a message inbox, view your list of saved searches.
Some features aren't available on my smartphone
The availability of certain features on your BlackBerry® smartphone might be affected by items such as your smartphone model and wireless service plan.
Depending on your messaging service plan, some features or options might not be available in the message options on the Email Preferences screen.
If your email account uses a BlackBerry® Enterprise Server, your organisation might not have set up some features or might
prevent you from using some features or options. If your administrator has set an option for you, a lock indicator appears
beside the option field.
For more information about the features that are available on your smartphone, contact your wireless service provider or administrator, or visit  www.blackberry.com/go/devices .
Related information
Feature availability, 18User GuideMessages96 
						

							Text messages
How to: Text messages About text messages
To send and receive text messages, your wireless service provider must set up your wireless service plan for text messaging.
Depending on your wireless service provider, this feature might not be supported.
Depending on the typing input language that you use to type your text messages, your messages might display to your recipients differently than you expect.
Depending on your wireless service provider, you might also be able to send and receive the following media files in textmessages: .jpg, .gif, .wbmp, .midi, .vcf ( vCard®), .ics (iCalendar), .avi, .mpg or .mov.
If you have more than one phone number associated with your BlackBerry® smartphone, your smartphone sends text
messages using the first phone number that appears in the My Number field in the Phone application.
Message inbox icons
These icons indicate the type or status of each message in your inbox.
Depending on your BlackBerry® smartphone model and wireless service provider, some of these icons might not appear.
Unread messageNew BBM™ item
To clear this indicator, open each chat that has this
indicator.Read messageBBM chat is openDraft messageNew BBM Groups itemFiled messageNew RSS itemMessage with an attachmentMessage is being sentMessage is high priorityMessage has not been sentText message with an attachmentMessage has been sentText messageMessage has been deliveredUser GuideMessages97 
						

							Message has been read
Composing and sending text messages
Send a text message
The number of recipients that you can send a text message to depends on your wireless service provider.
1. On the Home screen, click the  Text Messages icon.
2.  Press the 
 key >  Compose Text Message .
3. In the  To field, do one of the following:
• Type a contact name.
•  Press the 
 key >  Choose Contact . Click a contact.
• Type a phone number that can receive text messages (including the country code and area code). For languages with non-Latin characters, press the  Alt key to type numbers. Press the 
 key on the keyboard.
• If your BlackBerry® smartphone is connected to a CDMA network, you can type an email address.
4. Type a message.
5. Press the 
 key on the keyboard.
Related information
Personal distribution lists, 188
I can't send messages, 35
Attach a media file, contact card, appointment or location to a text message, 98
Attach a media file, contact card, appointment or location to a text message
1.  When you are composing a text message, press the 
 key >  Attach .
2. Click one of the following menu items: •Picture
• Video
• Location
• Audio
• Voice Note
• Contact
• Appointment
3. Click a file.
Related information
I can't attach a file to a text message, 104
Set the importance level for text messages that you send
Depending on your wireless service provider, the  Priority field might not be available.
User GuideMessages98