Blackberry 9788 Smartphone 6 0 User Guide

							1.On the Home screen or in a folder, click the Options icon.
2.Click Display > Message Categorization.
3.In the Message Outline Colors section, do any of the following:
•To set an outline color for email that is sent to your BlackBerry device through a BlackBerry Enterprise Server, change 
the 
Enterprise Messages field.
•To set an outline color for your other messages, change the Other Messages field.
4.Press the  key > Save.
Note: PIN messages might use the outline color that you have set for your work email. For more information, contact your 
administrator.
Hide sent messages from the message inbox
1.On the Home screen, click the Messages icon.
2.Press the  key > Options > Message Display and Actions.
3.Select the Hide Sent Messages check box.
4.Press the  key > Save.
Hide messages from the Messages application
You can prevent messages from specific email accounts from appearing in the Messages application. You can also set a  separate icon to appear on the Home screen for text messages. Depending on your theme, a separate icon might already  appear by default.
1.On the Home screen, click the Messages icon.
2.Press the  key > Options > Inbox Management.
•To hide messages from specific email accounts, in the Email Accounts section, clear the check box beside one or more 
email accounts.
•To hide text messages, in the Other Message Types section, clear the Text Messages check box.
3.Press the  key > Save.
Filing email
About synchronization of email folders
You can add, change, or delete email folders in the email application on your computer or in the Messages application on your  BlackBerry® device.
If wireless email reconciliation is turned on and your email account uses a BlackBerry® Enterprise Server that supports this 
feature, changes that you make to email folders are synchronized over the wireless network.
If wireless email reconciliation is turned off or is not available for your device, you can make folder changes in the email 
application on your computer and then reconcile the changes to your device using the email settings tool of the BlackBerry® 
Desktop Software. For more information about email reconciliation, see the Help in the BlackBerry Desktop Software.
Related information
User GuideMessages69 
						

							Reconcile email over the wireless network, 14
File an email
To perform this task, your work email account must use a BlackBerry® Enterprise Server that supports this feature. For more 
information, contact your administrator.
1.On the Home screen, click the Messages icon.
2.Highlight an email.
3.Press the  key > File.
4.Highlight a folder.
5.Press the  key > File.
Related information
Reconcile email over the wireless network, 14
I can't file email messages, 111
Add, move, rename, or delete an email folder
To perform this task, your work email account must use a BlackBerry® Enterprise Server that supports this feature. For more 
information, contact your administrator.
1.On the Home screen, click the Messages icon.
2.Press the  key > View Folder.
3.Highlight a folder.
4.Press the  key.
•To add a folder, click Add Folder.
•To move a folder, click Move Folder. Click the new location.
•To rename a folder, click Rename Folder.
•To delete a folder, click Delete Folder.
Forward messages from a specific email folder to your device
To perform this task, your work email account must use a BlackBerry® Enterprise Server that supports this feature. For more  information, contact your administrator.
1.On the Home screen, click the Messages icon.
2.Press the  key > Options > Email Preferences.
3.If the Message Services field appears, set this field to the appropriate email account.
4.Press the  key > Folder Redirection.
5.Select the check box beside an email folder.
6.Press the  key > Save.
Note: If you click the Select All menu item, all email, including email that appears in the sent items folder in the email 
application on your computer, appears on your BlackBerry device.
User GuideMessages70 
						

							Related information
Stop storing messages sent from your computer on your device, 74
Hide filed email from the message inbox
1.On the Home screen, click the Messages icon.
2.Press the  key > Options > Message Display and Actions.
3.Select the Hide Filed Messages check box.
4.Press the  key > Save.
View filed messages
1.On the Home screen, click the Messages icon.
2.Press the  key > View Folder.
3.Click a folder.
Email options
Set an out-of-office reply
To perform this task, your work email account must use a BlackBerry® Enterprise Server that supports this feature. For more information, contact your administrator.
1.On the Home screen, click the Messages icon.
2.Press the  key > Options > Email Preferences.
3.If the Message Services field appears, set this field to the appropriate email account.
4.Select the Use Out Of Office Reply check box.
5.In the field that appears, type a reply.
6.If you use IBM® Lotus Notes®, in the Until field, set the date on which the out-of-office reply should turn off.
7.Press the  key > Save.
To turn off the out-of-office reply, clear the Use Out Of Office Reply check box.
Change options for your personal email account
Depending on your wireless service provider, you might not be able to change some options for your personal email account.
You can change options for each personal email account that you added to your BlackBerry® device. You can create email 
filters, synchronize your contacts, change your signature or display name, and more.
1.On the Home screen, click the Messages icon.
2.Press the  key > Options > Email Account Management.
3.Click the email account that you want to change options for.
For more information about personal email accounts, visit www.blackberry.com/docs/smartphones and click the link under 
Email Setup.
User GuideMessages71 
						

							Turn on or turn off read receipts
Depending on your wireless service provider or administrator, you might not be able to perform this task, or some of the 
options might not appear.
1.On the Home screen, click the Messages icon.
2.Press the  key > Options > Email Preferences.
3.If the Message Services field appears, set this field to the appropriate email account.
4.To set whether your BlackBerry® device sends a read receipt or delivery receipt when a sender requests it, change the 
Send Read Receipts field.
5.Press the  key > Save.
Stop loading pictures in HTML email messages
By default, your BlackBerry® device automatically downloads and displays inline pictures that are embedded in HTML email 
messages.
1.On the Home screen, click the Messages icon.
2.Press the  key > Options > Email Preferences.
3.If the Message Services field appears, set this field to the appropriate email account.
4.Clear the Download Images Automatically check box.
5.Press the  key > Save.
To view pictures in an HTML email message, press the  key > Get Images.
Turn off the prompt that appears before downloading external pictures in HTML email 
messages
Some HTML email messages contain links to external pictures on the Internet. By default, your BlackBerry® device prompts you 
before downloading external pictures.
1.On the Home screen, click the Messages icon.
2.Press the  key > Options > Email Preferences.
3.If the Message Services field appears, set this field to the appropriate email account.
4.Clear the Confirm External Image Download check box.
5.Press the  key > Save.
Receive only the first section of long email messages
1.On the Home screen, click the Messages icon.
2.Press the  key > Options > Message Display and Actions.
3.Clear the Auto More check box.
4.Press the  key > Save.
To download more of an email, press the  key > More or More All.
User GuideMessages72 
						

							Open a new message automatically when you remove your device from your holster
1.On the Home screen, click the Messages icon.
2.Press the  key > Options > Message Display and Actions.
3.Change the Auto Open Newest Message After Removing Device From Holster field.
4.Press the  key > Save.
Hide the new or unopened message indicator
1.On the Home screen, click the Messages icon.
2.Press the  key > Options > Message Display and Actions.
•To hide the new message indicator, clear the Display New Message Indicator check box.
•To hide the unopened message indicator, change the Display Message Count field to None.
3.Press the  key > Save.
Stop displaying recent contacts in email address fields
By default, when you type the first few characters of a contact name or an email address in a To, Cc, or Bcc field, your BlackBerry® device displays the email addresses of recent contacts who are not in your contact list.
1.On the Home screen, click the Messages icon.
2.Press the  key > Options > Message Display and Actions.
3.Clear the Show Recent Contacts When Composing Email check box.
4.Press the  key > Save.
Turn off the prompt that appears before you delete a message
1.On the Home screen, click the Messages icon.
2.Press the  key > Options > Message Display and Actions.
3.Clear the Confirm Delete check box.
4.Press the  key > Save.
Turn off the prompt that appears when you mark messages as opened
1.On the Home screen, click the Messages icon.
2.Press the  key > Options > Message Display and Actions.
3.Clear the Confirm Mark Prior Opened check box.
4.Press the  key > Save.
View or hide call logs in the Messages application
You can set your BlackBerry® device to show call logs, including missed calls, in the Messages application.
1.From the Home screen, press the  key.
2.Press the  key > Options > Call Logs and Lists.
User GuideMessages73 
						

							•To show recent and missed calls in the Messages application, select the All Calls option.
•To hide call logs in the Messages application, select the None option.
3.Press the  key > Save.
Storing and forwarding email
Set how long your device stores messages
1.On the Home screen, click the Messages icon.
2.Press the  key > Options > Message Display and Actions.
3.Change the Days To Keep Messages field.
4.Press the  key > Save.
Related information
Some messages no longer appear on my device, 112
Stop storing messages sent from your computer on your device
To perform this task, your work email account must use a BlackBerry® Enterprise Server that supports this feature. For more information, contact your administrator.
1.On the Home screen, click the Messages icon.
2.Press the  key > Options > Email Preferences.
3.If the Message Services field appears, set this field to the appropriate email account.
4.Press the  key > Folder Redirection.
5.Clear the check box beside the Sent Items folder.
6.Press the  key > Save.
Stop storing messages sent from your device on your computer
To perform this task, your work email account must use a BlackBerry® Enterprise Server that supports this feature. For more information, contact your administrator.
1.On the Home screen, click the Messages icon.
2.Press the  key > Options > Email Preferences.
3.If the Message Services field appears, set this field to the appropriate email account.
4.Clear the Save Copy In Sent Folder check box.
5.Press the  key > Save.
Stop forwarding email to your device
To perform this task, your work email account must use a BlackBerry® Enterprise Server that supports this feature. For more information, contact your administrator.
1.On the Home screen, click the Messages icon.
User GuideMessages74 
						

							2.Press the  key > Options > Email Preferences.
3.If the Message Services field appears, set this field to the appropriate email account.
4.Clear the Send Email to Handheld check box.
5.Press the  key > Save.
To forward email to your BlackBerry device again, select the Send Email to Handheld check box.
Email filters
About email filters
You can create email filters to specify which email is forwarded to your BlackBerry® device and which remains in the email application on your computer.
Email filters are applied to email based on the order in which they appear in your list of email filters. If you create multiple email filters that could apply to the same email, you must decide which one should be applied first by placing that filter higher 
in the list.
Create an email filter
To perform this task, your work email account must use a BlackBerry® Enterprise Server that supports this feature. For more  information, contact your administrator.
For information about completing this task for a personal email account that you have on your BlackBerry device (such as 
Google Mail™ or Windows Live™ Hotmail®), visit 
www.blackberry.com/docs/smartphones and click the link under Email Setup.
1.On the Home screen, click the Messages icon.
2.Press the  key > Options > Email Filters.
3.Press the  key > New.
4.Type a name for the email filter.
5.Set the email filter options.
6.Press the  key > Save.
Create an email filter based on a contact or subject
1.On the Home screen, click the Messages icon.
2.Highlight an email.
3.Press the  key > Filter by > Sender or Subject.
4.Type a name for the email filter.
5.Set the email filter options.
6.Press the  key > Save.
User GuideMessages75 
						

							Options for email filters
OptionDescriptionFromSpecify one or more contacts or email addresses that the email 
filter should search for in the From field of your email. Separate 
multiple contacts or email addresses with a semicolon (;). To  specify that the email filter should search for all contacts or 
email addresses that contain specific text, type the text and 
use an asterisk (*) as a wildcard character to represent the rest 
of the contact or email address.Sent toSpecify one or more contacts or email addresses that the email 
filter should search for in the Sent To field of your email.  Separate multiple contacts or email addresses with a semicolon (;). To specify that the email filter should search for  all contacts or email addresses that contain specific text, type 
the text and use an asterisk (*) as a wildcard character to 
represent the rest of the contact or email address.SubjectSpecify the text that the email filter should search for in the Subject field of your email.MessageSpecify the text that the email filter should search for in the body of your email.Sent directly to meSet whether the email filter applies to email that includes your  email address in the To field.Cc to meSet whether the email filter applies to email that includes your email address in the CC field.Bcc to meSet whether the email filter applies to email that includes your email address in the BCC field.ImportanceSet the importance level of email that the email filter applies 
to.SensitivitySet the sensitivity level of email that the email filter applies to.ActionSet whether email that the email filter applies to is forwarded  to your BlackBerry® device. If email is forwarded, specify 
whether it is forwarded with high importance or with the email  header only.User GuideMessages76 
						

							Turn on an email filter
1.On the Home screen, click the Messages icon.
2.Press the  key > Options > Email Filters.
3.Select the check box beside an email filter.
4.Press the  key > Save.
Change, prioritize, or delete an email filter
1.On the Home screen, click the Messages icon.
2.Press the  key > Options > Email Filters.
3.Highlight an email filter.
4.Press the  key.
•To change an email filter, click Edit. Change the options for the email filter. Press the  key > Save.
•To prioritize an email filter, click Move. Click the new location.
•To delete an email filter, click Delete.
Synchronizing email
About synchronization and reconciliation
The wireless data synchronization feature is designed to synchronize organizer data (contacts, calendar entries, tasks, and memos) between your BlackBerry® device and the email application on your computer over the wireless network.
The wireless email reconciliation feature is designed to reconcile email between your device and the email application on your  computer over the wireless network. When you file or delete email messages on your device, these email messages should be 
filed or deleted in your email application. Likewise, any changes that you make to email messages in the email application on 
your computer should be reflected on your device.
In rare cases, if your device doesn't recognize fields in a contact, calendar entry, or email account, some data or email can't be  synchronized or reconciled.
If wireless data synchronization or wireless email reconciliation isn't available on your device or if you turned off these 
features, you can use the synchronization tool of the BlackBerry® Desktop Software to synchronize your organizer data and 
email. For more information, see the Help in the BlackBerry Desktop Software.
Research In Motion recommends that you regularly create and save a backup file on your computer, especially before you  update any software. Maintaining a current backup file on your computer might allow you to recover device data if your device 
is lost, stolen, or corrupted by an unforeseen issue.
Reconcile email over the wireless network
You can set the Wireless Reconcile option for each email address that is associated with your BlackBerry® device.
1.On the Home screen, click the Messages icon.
2.Press the  key > Options > Email Reconciliation.
User GuideMessages77 
						

							3.If the Message Services field appears, set this field to the appropriate email account.
4.Select the Wireless Reconcile check box.
5.Press the  key > Save.
If your device is associated with a Microsoft® Outlook® email account, you must use the synchronization tool of the BlackBerry® Desktop Software to reconcile email in personal folders. For more information, see the Help in the BlackBerry 
Desktop Software.
Delete email on your device and in your email application on your computer
You can set the Delete On option for each email address that is associated with your BlackBerry® device.
1.On the Home screen, click the Messages icon.
2.Press the  key > Options > Email Reconciliation.
3.If the Message Services field appears, set this field to the appropriate email account.
4.Change the Delete On field to Mailbox & Handheld.
5.Press the  key > Save.
It takes a short period of time for email to be deleted over the wireless network.
Related information
Delete a message, 67
Empty the deleted items folder on your computer from your device
To perform this task, your work email account must use a BlackBerry® Enterprise Server that supports this feature. For more 
information, contact your administrator.
1.On the Home screen, click the Messages icon.
2.Press the  key > Options > Email Reconciliation.
3.If the Message Services field appears, set this field to the appropriate email account.
4.Press the  key > Purge Deleted Items.
About synchronization conflicts
A synchronization conflict occurs when you change the same email or organizer data item on your BlackBerry® device and in 
the email application on your computer.
If you reconcile your email using wireless email reconciliation, on your device, you can set whether the email on your device or 
the email on your computer takes precedence when an email reconciliation conflict occurs.
If you synchronize your organizer data using wireless data synchronization, the organizer data on your computer takes 
precedence over the organizer data on your device when a data synchronization conflict occurs.
Research In Motion recommends that you regularly create and save a backup file on your computer, especially before you 
update any software. Maintaining a current backup file on your computer might allow you to recover device data if your device  is lost, stolen, or corrupted by an unforeseen issue.
Related information
User GuideMessages78