Blackberry 9788 Smartphone 6 0 User Guide

							Move up a screenPress the Shift key and the Space key.Move down a screenPress the Space key.Move to the top of a message inboxPress TMove to the bottom of a message inboxPress BMove to the next unopened itemPress UMove to the next related messagePress JMove to the previous related messagePress K
File and attachment shortcuts
Depending on the typing input language that you are using, some shortcuts might not be available.
Search for text in a file or an attachmentPress FMove to the last cursor position after closing and reopening a file or an attachmentPress G
In a spreadsheet
Move to a specific cellPress GView the content of a cellPress the Space keySwitch worksheetsPress V. Click a worksheet.View or hide columns or rowsPress H
In a presentation
Switch presentation viewsPress MMove to the next slide when viewing a presentation in slide viewPress NMove to the previous slide when viewing a presentation in slide viewPress PMove to the last cursor position after closing and reopening a  presentation that you were viewing in text view or in text and 
slide viewPress GUser GuideMessages109 
						

							Troubleshooting: Messages
I can't send messages
Try the following actions:
•Verify that your BlackBerry® device is connected to the wireless network.
•If the menu item for sending a message doesn't appear, verify that you've added an email address, a PIN, or a phone 
number for your contact.
•If you created an email address or added an existing email address to your device using the email setup screen in the Setup  application, verify that you've received an activation message on your device from the BlackBerry® Internet Service. If you 
haven't received an activation message (the message might take a short period of time to arrive), in the Setup application, 
open the email setup screen to send a service book to your device.
•If you haven't received a registration message from the wireless network, register your device. On the Home screen or in a 
folder, click the 
Options icon. Click Device > Advanced System Settings > Host Routing Table. Press the  key > 
Register Now.
•Generate an encryption key.
•Verify that data service is turned on.
•Resend the message.
Related information
Turn on or turn off a network connection, 223
Wireless coverage indicators, 222
Change or delete a contact, 174
Generate an encryption key, 274
Turn on or turn off data service or set roaming options, 223
Resend a message, 63
I'm not receiving messages
Try the following actions:
•Verify that your BlackBerry® device is connected to the wireless network. If you're not in a wireless coverage area, you  should receive messages when you return to a wireless coverage area.
•Reset your device. Connect to the network and try again.
•If you created an email address or added an existing email address to your device using the email setup screen in the Setup application, verify that you've received an activation message on your device from the BlackBerry® Internet Service. If you 
haven't received an activation message (the message might take a short period of time to arrive), in the Setup application, 
open the email setup screen to send a service book to your device.
User GuideMessages110 
						

							•If you haven't received a registration message from the wireless network, register your device.On the Home screen or in a folder, click the 
Options icon. Click Device > Advanced System Settings > Host Routing Table. Press the  key > 
Register Now.
•Verify that data service is turned on.
•If you use email filters, verify that the options for email filters are set correctly.
•Verify that email forwarding is turned on and that you've selected all the email folders, including your inbox folder, that you want to receive email from.
•Verify that your device is not blocking messages. For more information, contact your administrator.
Related information
Turn on or turn off a network connection, 223
Wireless coverage indicators, 222
Turn on or turn off data service or set roaming options, 223
Options for email filters, 76
Change, prioritize, or delete an email filter, 77
Forward messages from a specific email folder to your device, 70
I'm not receiving email messages from personal folders on my computer
If your BlackBerry® device is associated with a Microsoft® Outlook® email account, you must use the synchronization tool of 
the BlackBerry® Desktop Software to reconcile email messages in personal folders. For more information, see the Help in the 
BlackBerry Desktop Software.
I can't file email messages
Try the following actions:
•Verify that wireless email reconciliation is turned on.
•If your email folders don't appear on your BlackBerry® device, reconcile your email using the email settings tool of the  BlackBerry® Desktop Software. For more information, see the Help in the BlackBerry Desktop Software.
Related information
Reconcile email over the wireless network, 14
I can't send text messages
Depending on your wireless service plan, this feature might not be supported.
Verify that your BlackBerry® device is connected to the wireless network. If you're not in a wireless coverage area, your device 
should send the messages when you return to a wireless coverage area.
Related information
Turn on or turn off a network connection, 223
User GuideMessages111 
						

							I'm not receiving text messages
Depending on your wireless service plan, this feature might not be supported.
Verify that your BlackBerry® device is connected to the wireless network. If you're not in a wireless coverage area, you should 
receive messages when you return to a wireless coverage area.
Some messages no longer appear on my device
If the application storage on your BlackBerry® device is full or you have more than 65,000 email messages, PIN messages, and 
text messages, your device deletes the oldest messages from a message list. Your device does not delete saved messages.
If wireless email reconciliation is turned on and, in the message options, the Delete On field is set to Mailbox & Handheld, 
email that you delete in the email application on your computer is also deleted from your device.
A message, attachment, or Google Mail conversation is cut short or doesn't 
appear
Try the following actions:
•Wait for a short period of time. Your BlackBerry® device receives long messages and attachments in sections.
•If "More available" appears at the end of the message or attachment, press the  key > More or More All.
•If part of a Google Mail™ conversation doesn't appear, press the  key > More of Conversation.
•If you're downloading an attachment, cancel the download and wait for a short period of time. Try downloading the  attachment again.
Related information
Receive only the first section of long email messages, 72
HTML email messages don't appear correctly
Try the following actions:
•Wait for a short period of time. Your BlackBerry® device receives long messages and attachments in sections.
•Try downloading external pictures. Press the  key > Get Images.
•Try viewing your message in plain text. Press the  key > Get Plain Text.
Related information
View email in plain text format, 66
Some email folders appear dimmed
If you cannot forward email from an email folder, the check box beside the folder appears dimmed.
User GuideMessages112 
						

							Try the following actions:
•Wait for a few seconds. The email folders might become available after a short period of time.
•Turn off wireless email reconciliation, and then turn it on again.
Related information
Reconcile email over the wireless network, 14
Email filters aren't working correctly
Try the following actions:
•Verify that your email filters are turned on.
•Verify that your email filters appear in the order that you want your BlackBerry® device to apply them to email messages.
Related information
Email filters, 75
I can't turn on cell broadcasting
If your BlackBerry® device uses a SIM card, your SIM card might not support the display languages that you've selected for cell 
broadcast messages.
Clear the check box beside all languages that your SIM card doesn't support.
I can't attach a file to a text message
Depending on your wireless service provider, if you attach a video, you might not be able to attach another file or create a slide  show.
Try the following actions:
•Verify that the file is a .vcf (vCard®) file, an .ics (iCalendar) file, or a media file (for example, a .jpg file, .gif file, or .midi file).
•Verify that the file isn't copyright protected.
•If templates are available for your BlackBerry® device, use a blank template to compose your text message.
I can't use a shortcut to view one type of message in a message inbox
If you switch BlackBerry® devices and you restore device data from your previous device to your current device, the message inbox shortcuts for your previous device replace the message inbox shortcuts for your current device.
To view the shortcuts for viewing one type of message in a message inbox, view your list of saved searches.
User GuideMessages113 
						

							Some features aren't available on my device
The availability of certain features on your BlackBerry® device might be affected by items such as your device model and 
wireless service plan.
Depending on your messaging service plan, some features or options might not be available in the message options on the  Email Preferences screen.
If your email account uses a BlackBerry® Enterprise Server, your organization might not have set up some features or might prevent you from using some features or options. If your administrator has set an option for you, a lock indicator appears  beside the option field.
For more information about the features that are available on your device, contact your wireless service provider or 
administrator, or visit 
www.blackberry.com/go/devices.
Related information
Feature availability, 18
A skipped content bar appears in a document
More content is available for you to download to your BlackBerry® device.
1.To download the content, click the skipped content bar.
2.Click More.
A question mark appears on a slide
A question mark appears on a slide if your BlackBerry® device has not downloaded the slide.
1.To download the slide, highlight the slide.
2.Press the  key > Retrieve.
The number of new or unopened messages is different than I expect
The number of new or unopened messages includes saved messages and filed messages.
If you have set your BlackBerry® device to hide filed messages and you receive a new message from an email folder in the  email application on your computer other than your inbox, your device files the message.
Related information
View filed messages, 71
Hide messages from the Messages application, 69
Hide filed email from the message inbox, 71
User GuideMessages114 
						

							Files
File basics
About files and attachments
You can view and download attachments and save them to the BlackBerry® device memory or on a media card. If your email account uses a BlackBerry® Enterprise Server that supports accessing files on your organization's network, you can preview  files from your organization's network and save the files to your device or attach them directly to email messages without downloading them. You can use the Files application to view a list of all the files that are saved on your device. You can also 
rename, move, and delete files on your organization's network from your device.
To change attachments or files that you download, you can use third-party editing applications, such as Documents To Go®, 
that are designed for use on BlackBerry devices.
Open a file or an attachment
To perform this task, your email account must use the BlackBerry® Internet Service or a BlackBerry® Enterprise Server that  supports this feature. For more information, contact your wireless service provider or administrator.
1.In a message, meeting invitation, or calendar entry, press the  key.
2.If necessary, click Retrieve Attachment Information.
3.Click Open Attachment.
4.If necessary, on the Attachments screen, click an attachment.
5.If necessary, in the dialog box, select an option.
Related information
I can't turn on cell broadcasting, 113
Save a file or an attachment
To perform this task, your email account must use the BlackBerry® Internet Service or a BlackBerry® Enterprise Server that supports this feature. For more information, contact your wireless service provider or administrator.
1.In a message, in a calendar entry, or on a webpage, do one of the following:
•If there is only one attachment in a message or calendar entry, press the  key.
•If there are multiple attachments in a message or calendar entry, highlight an attachment. Press the  key.
•If you are downloading a file from a webpage, press the  key.
2.Click Download Attachment or Download File.
3.Click the folder that you want to save the file or attachment in.
4.Click Save.
User GuideFiles 115 
						

							To stop downloading an attachment, in a message, highlight an attachment that you are downloading. Press the  key > 
Cancel Download.
Search for a file that is saved on your device
1.On the Home screen, click the Media icon.
2.Press the  key > Explore.
3.Navigate to the file.
To view the file, click the file. Depending on the file type, the file might not appear in its original format.
Related information
About files and attachments, 93
Search for a file that is saved on your organization's network, 116
Search for a file that is saved on your organization's network
To perform this task, your work email account must use a BlackBerry® Enterprise Server that supports this feature. For more information, contact your administrator.
1.On the Home screen or in a folder, click the Files icon.
2.In the Go To field, type the path for the file.
3.If necessary, type the credentials that you use to connect to your organization's network.
To view the file, click the file. Depending on the file type, the file might not appear in its original format.
Related information
About files and attachments, 93
Search for a file that is saved on your device, 116
Save a file from your organization's network to your device
To perform this task, your work email account must use a BlackBerry® Enterprise Server that supports this feature. For more 
information, contact your administrator.
When you save a file from your organization's network to your BlackBerry device, the file is saved in its original format.
1.On the Home screen or in a folder, click the Files icon.
2.Find and highlight a file.
3.Press the  key > Copy.
4.Navigate to a location.
5.Click a folder.
6.Press the  key > Paste.
Related information
Search for a file that is saved on your organization's network, 116
Send a file as an attachment, 94
User GuideFiles 116 
						

							Send a file as an attachment
To perform this task, your email account must use the BlackBerry® Internet Service or a BlackBerry® Enterprise Server that supports this feature. For more information, contact your wireless service provider or administrator.
1.On the Home screen or in a folder, click the Media icon or Files icon.
2.Find and highlight a file.
3.Press the  key > Send.
4.Click a message type.
Related information
I can't attach a file to a text message, 113
Open a link in a file or an attachment
Some files might contain links to embedded content, such as tables, pictures, footnotes, text boxes, or comments.
1.In a file, highlight a link.
2.Press the  key > Open Link or Retrieve.
To return to the file, press the  key.
Set font options for a file or an attachment
1.In a file or an attachment, press the  key > Options.
2.Change the font fields.
3.Press the  key > Save.
Managing files and attachments
View properties for a file
You can view the size, author, publication date, and other properties of a file.
1.On the Home screen or in a folder, click the Media icon or Files icon.
2.Find and highlight a file.
3.Press the  key > Properties.
Move, rename, or delete a file
1.On the Home screen or in a folder, click the Media icon or Files icon.
2.Find and highlight a file.
3.Press the  key.
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							•To move a file, click Cut. Navigate to a location. Click Paste.
•To rename a file, click Rename. Type a name for the file. Click Save.
•To delete a file, click Delete.
Open a password-protected .pdf file
To perform this task, your email account must use the BlackBerry® Internet Service or a BlackBerry® Enterprise Server that supports this feature. For more information, contact your wireless service provider or administrator.
1.In a .pdf file, when the "Password protected document" message appears, press the  key.
2.Press the  key > Enter Password.
3.Type the password.
4.Press the  key on the keyboard.
5.Press the  key > Open Attachment or Download Attachment > Yes.
View tracked changes in a document
In a document, press the  key > Show Changes.
To hide tracked changes, press the  key > Hide Changes.
View the table of contents in a document
Depending on the document type, you might not be able to view the table of contents.
In a document, press the  key > Table of Contents.
To move to a specific heading, click a heading. Click Jump.
Move around a spreadsheet
In a spreadsheet, press the  key.
•To move to a specific cell, click Go to Cell. Type the cell co-ordinates. Press the  key on the keyboard.
•To switch worksheets, click Next Sheet or Prev Sheet.
•To view a list of worksheets, click Table of Contents.
•To move to a specific worksheet, click Table of Contents. Click a worksheet. Click View.
View the content of a cell
In a spreadsheet, click a spreadsheet cell.
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