Blackberry 9788 Smartphone 6 0 User Guide

							Related information
Change the language, 200
User GuideShortcuts39 
						

							Phone
Phone basics
Find your phone number
Do one of the following:
•To view your active phone number, from the Home screen, press the  key.Your phone number appears at the top 
of the screen.
•If you have multiple phone numbers associated with your BlackBerry® device, to view a list of your phone numbers, 
from the Home screen, press the 
 key.Click the phone number at the top of the screen. If your wireless service 
plan supports text messaging, the first phone number in the list is the phone number that you use to send and receive  text messages.
Related information
About multiple phone numbers, 53
My phone number appears as Unknown in the Phone application, 57
Make a call
1.Do one of the following:
•If your BlackBerry® device is unlocked, press the  key.
•If your device is locked and you do not want to unlock it, press the  key > Place Call.
2.Type a phone number or contact name.
3.Press the  key.
To end the call, press the  key.
Related information
Add a pause or a wait to a phone number, 173
Available voice commands, 310
Turn on dialing from the Lock screen, 54
I can't make or receive calls, 57
Answer a call
Press the  key.
To end a call, press the  key.
Related information
Change your ring tone, notifiers, or reminders, 10
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							I can't make or receive calls, 57
Answer a second call
Depending on your wireless service provider and wireless network, this feature might not be supported.
During a call, press the  key.
•To answer the incoming call and place the current call on hold, click Answer - Hold Current.
•To answer the incoming call and end the current call, click Answer - Drop Current.
To return to the first call, press the  key > Swap or Flash.
Change your ring tone, notifiers, or reminders
In addition to changing the tone, you can also change options for volume, LED, vibration, and notification during calls.
1.On the Home screen, click the Sound and Alert Profiles icon.
2.Click Change Sounds and Alerts > Sounds for Selected Profile.
•To change your ring tone, click Phone.
•To change notifiers or reminders, click to expand a section. Click an option.
3.In the Ring Tone, Notifier Tone, or Reminder Tone field, do one of the following:
•Click a tone.
•To use a song that is on your BlackBerry® device or on a media card, click All Music. Find and click a song.
•To use a voice note that you recorded, click All Voice Notes. Find and click a voice note.
•To use a preloaded alert, click All Alerts. Find and click an alert.
4.Press the  key > Save.
Related information
I can't change the number of times that my device rings, 58
Mute a call
During a call, press the  key on the top of your device.
To turn off mute, press the  key again.
Place a call on hold
If your BlackBerry® device is connected to a CDMA network, you cannot place a call on hold.
During a call, press the  key > Hold.
To resume a call, press the  key > Resume.
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							Turn on the speakerphone
CAUTION: Do not hold the BlackBerry® device near your ear while you use the speakerphone. Hearing damage can occur. For 
more information, see the 
Safety and Product Information booklet for your device.
During a call, press the  key on the keyboard.
To turn off the speakerphone, press the  key again.
Related information
Bluetooth technology, 248
Dial using numbers or letters
When you type a letter in a phone number, your BlackBerry® device dials the number that is associated with the letter on a 
conventional phone keypad.
•To type a number, press a number key.
•To type a letter, press and hold the Alt key. Press the letter key.
Switch applications during a call
During a call, press the  key > Switch Application.
Note: If you switch to a different application and you want to end the call, press the  key.
About using a headset
You can purchase an optional headset to use with your BlackBerry® device.
If you use a headset, you can use a headset button to answer or end a call, or to turn on or turn off mute during a call.  Depending on your device model, you might be able to use a headset button to make a call using a voice command.
Depending on your headset, you might also be able to use a headset button to pause, resume, skip, or adjust the volume of 
audio or video files.
For more information about using the headset, see the documentation that came with your headset.
Emergency calls
About emergency calls and Emergency Callback Mode
If you are outside of a wireless coverage area and the SOS wireless coverage indicator appears at the top of the screen, you can  call only emergency numbers. Your BlackBerry® device is designed to allow emergency calls even when your device is locked. Depending on your device model and the wireless network that your device is connected to, your device is also designed to 
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							allow emergency calls when the SIM card is not inserted. If the connection to the wireless network is turned off when you 
initiate an emergency call, your device is designed to connect to the wireless network automatically. You can make emergency 
calls by typing only official emergency access numbers (for example, 911 or 112).
Note: You should not rely on any wireless device for essential communications, including medical emergencies. Emergency 
numbers may vary by location and emergency calls may be blocked or impeded by network, environmental, or interference 
issues.
If your device is connected to a CDMA network, when you end an emergency call, your device enters Emergency Callback 
Mode. This mode allows the operator to call you back or find your approximate location. Depending on your wireless service 
provider, Emergency Callback Mode is active for 5 minutes or until you make a non-emergency call. In Emergency Callback 
Mode, you cannot send and receive messages or browse web pages.
If your device supports GPS and you make an emergency call, an emergency operator might be able to use GPS technology to  find your approximate location.
Make an emergency call
Do one of the following:
•If your keyboard or BlackBerry® device is unlocked, from the Home screen, press the  key. Type the emergency 
number. Press the 
 key.
•If your device is locked, press the  key > Emergency. Press the  key.
•If your keyboard is locked, press the  key on the top of your device. Press the  key. Type the emergency 
number. Press the 
 key.
Volume
Adjust the volume
•To increase the volume, press the Volume Up key on the right side of your BlackBerry® device.
•To decrease the volume, press the Volume Down key on the right side of your device.
•To mute the volume, press the  key on the top of your device. To turn off mute, press the  key again. If you 
press the 
 key during a call, your device mutes the call so that you can hear others on the call, but they cannot hear 
you.
Related information
Mute a call, 41
Amplify the volume using the audio boost feature, 124
Improve sound quality for media files, 124
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							Change the default volume for calls
You can increase or decrease the default volume for calls. The higher you set the volume percentage, the louder the volume is.
1.From the Home screen, press the  key.
2.Press the  key > Options > In-call Settings.
3.Change the Default Call Volume field.
4.Press the  key > Save.
Improve sound quality during a call
You cannot change sound quality when you are using a Bluetooth® enabled headset.
1.During a call, press the  key > Enhance Call Audio.
2.Select a Boost Bass or Boost Treble option.
Improve sound quality for all calls
You cannot change sound quality when you are using a Bluetooth® enabled headset.
1.From the Home screen, press the  key.
2.Press the  key > Options > In-call Settings.
3.Change the Phone Call Audio field or Headset Call Audio field.
4.Press the  key > Save.
Voice mail
About your voice mail greeting and voice mail password
Depending on your wireless service provider, the method for changing your voice mail greeting or voice mail password might differ. You should be able to access the options for changing your voice mail greeting or voice mail password when you check your voice mail. For more information, contact your wireless service provider.
Check your voice mail
Depending on your theme, you might be able to check your voice mail from the Home screen.
1.From the Home screen, press the  key.
2.Press the  key > Call Voice Mail.
Related information
I can't check my voice mail, 58
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							Change the voice mail access number and password
If a voice mail access number is not already set on your BlackBerry® device, you can type the access number for a different 
voice mail system.
Note: If you change the voice mail password on your device, you must also call your voice mail system to change the password 
there. Otherwise, the password for your voice mail is not updated in your voice mail system.
1.From the Home screen, press the Send key.
2.Press the  key > Options > Voice Mail.
3.Type a voice mail access number and a password.
4.Press the  key > Save.
Related information
I can't check my voice mail, 58
Change how many times your device rings before the call goes to voice 
mail
To change how many times your BlackBerry® device rings before the call is forwarded to voice mail, you must call your wireless 
service provider's voice mail system. Each wireless service provider has a different voice mail system. For more information, 
contact your wireless service provider.
1.Call your wireless service provider's voice mail system.
2.Listen to your options and follow the audible prompts.
Related information
I can't change the number of times that my device rings, 58
Available voice commands
Voice commandDescription"Call "Say this voice command to make a call. To perform this task with a Bluetooth® 
enabled device, such as a handsfree car kit or wireless headset, the paired Bluetooth 
enabled device must support this feature and you must turn on Bluetooth  technology. You cannot make calls to emergency numbers using voice commands."Call  "
Say this voice command to call a specific phone number for a contact that is in your 
contact list. For example, if the contact has a work number and a mobile number,  you can say "call <
contact name> work" to call the work number.
"Call extension "Say this voice command to dial an extension. To perform this task, you must set 
options for dialing extensions. You can dial extensions only within your company.User GuidePhone45 
						

							Voice commandDescription"Check my phone number"If you have multiple phone numbers associated with your BlackBerry® device, say 
this voice command to check your active phone number."Check signal strength"Say this voice command to check your wireless coverage level."Check network"Say this voice command to check the wireless network that your device is connected  to."Check battery"Say this voice command to check the battery power level."Repeat"Say this voice command to have the last voice prompt repeated to you."Cancel"Say this voice command to close the voice dialing application.
Speed dial
Set up speed dial for a contact
1.From the Home screen, press the Send key.
2.Press the  key > View > Speed Dial List.
3.In the Speed Dial Numbers list, click an unassigned key.
4.Click a contact.
5.If necessary, click a phone number for the contact.
To make a call using speed dial, from the Phone application, the Home screen, a message, or a message list, press and hold the 
key that you assigned to the contact.
Change the contact that is assigned to a speed dial key
1.From the Home screen, press the  key.
2.Press the  key > View > Speed Dial List.
3.Highlight a contact or phone number.
4.Press the  key.
•To change the contact that is assigned to a speed dial key, click Edit. Click a new contact.
•To assign the contact to a different speed dial key, click Move. In the Speed Dial Numbers list, click a new speed dial 
key.
•To delete the contact from the Speed Dial Numbers list, click Delete.
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							Call waiting, call forwarding, and call blocking
Turn on call waiting
To perform this task, your wireless service provider must set up your SIM card or BlackBerry® device for this service.
1.From the Home screen, press the  key.
2.Press the  key > Options > Call Waiting.
3.Select the Enabled check box.
4.Press the  key > Save.
To turn off call waiting, clear the Enabled check box.
About call forwarding
Depending on your wireless service provider, one or more call forwarding phone numbers might already be available on your 
SIM card or BlackBerry® device. You might not be able to change or delete these phone numbers or add new ones.
For more information, contact your wireless service provider.
Forward calls
To perform this task, your wireless service provider must set up your SIM card or BlackBerry® device for this service.
1.From the Home screen, press the  key.
2.Press the  key > Options > Call Forwarding.
•To forward all calls to a call forwarding number, change the Forward Calls field to Always. Change the Forward All Calls 
field to a call forwarding number.
•To forward unanswered calls only, change the Forward Calls field to Conditional. Change the If Busy, If No Reply, and If 
Not Reachable
 fields to a call forwarding number.
3.Press the  key > Save.
Your call forwarding settings apply to all subsequent incoming calls, until you change your settings again.
To stop forwarding calls, change the Forward Calls field to Never.
Add, change, or delete a call forwarding number
To perform this task, your wireless service provider must set up your SIM card or BlackBerry® device for this service.
1.From the Home screen, press the Send key.
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							2.Press the  key > Options > Call Forwarding.
3.Press the  key.
•To add a call forwarding number, click New Number. Type a phone number. Press the  key on the keyboard.
•To change a call forwarding number, click Edit Numbers. Highlight a phone number. Press the  key > Edit. Change 
the phone number. Press the 
 key on the keyboard.
•To delete a call forwarding number, click Edit Numbers. Click a phone number. Click Delete.
4.Press the  key > Close.
About call blocking
The blocked calling feature allows you to block all incoming calls or block incoming calls only when roaming. You can also block 
all outgoing calls and all outgoing international calls, or you can block outgoing international calls only when roaming.
To use the blocked calling feature, your BlackBerry® device must use a SIM card, and your wireless service provider must set up 
your SIM card for this service and provide you with a call blocking password. Depending on your wireless service provider and 
wireless network, this feature might not be supported.
Block calls
To perform this task, your BlackBerry® device must use a SIM card, and your wireless service provider must set up your SIM 
card for this service and provide you with a call blocking password.
1.From the Home screen, press the  key.
2.Press the  key > Options > Call Barring.
3.Highlight a call blocking option.
4.Press the  key > Enable.
5.Type your call blocking password.
To stop blocking calls, highlight a call blocking option. Press the  key > Disable.
Change the call blocking password
1.From the Home screen, press the  key.
2.Press the  key > Options > Call Barring.
3.Press the  key > Change Password.
Fixed dialing and smart dialing
Depending on your wireless service provider and wireless network, this feature might not be supported.
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