Blackberry 9788 Smartphone 6 0 User Guide

							About connecting to a Wi-Fi network
With Wi-Fi® technology, your BlackBerry® device can access the Internet by connecting to a wireless router or wireless access 
point at your home, work, or in a hotspot area. Your device uses the Wi-Fi network instead of the mobile network to visit web 
pages, send and receive email messages, and so on. When you connect to the Internet with a Wi-Fi network, you might avoid  data charges that are associated with using your mobile network, and, in many cases, the connection speed is faster.
Hotspots are available in many public places, such as libraries, airports, hotels, coffee shops, and so on. Some hotspots are free 
to use, while others require payment. Your wireless service provider might provide an application for your device that allows 
you to log in to a hotspot. If you do not have an application on your device, you might have to set up your own account online  and log in manually.
If you have an access point or router that supports Wi-Fi Protected Setup™, you can connect to it using Wi-Fi Protected Setup.
When you connect to a Wi-Fi network, your device saves the connection information so that the next time that you are within 
range of that network, your device connects to it automatically.
Connect to a Wi-Fi network
1.On the Home screen, click the connections area at the top of the screen, or click the Manage Connections icon.
2.Click Set Up Wi-Fi.
3.If you want to connect to a public hotspot or to a Wi-Fi® network that does not require authentication, select the Show 
Open networks only
 check box.
4.Click the Wi-Fi network that you want to connect to.
5.If the Wi-Fi network requires authentication, type a password for the network.
The name of the Wi-Fi network appears at the top of the Home screen.
Related information
I cannot connect to a Wi-Fi network, 234
Connect to a Wi-Fi network using Wi-Fi Protected Setup
If your wireless router or wireless access point includes Wi-Fi Protected Setup™, you can quickly connect to a Wi-Fi® network 
without entering a long password.
1.On the Home screen, click the connections area at the top of the screen, or click the Manage Connections icon.
2.Click Set Up Wi-Fi Network > Other Ways to Connect.
•To use the Wi-Fi Protected Setup button on your router or access point, click Press Button on Router. On your router or 
access point, press the Wi-Fi Protected Setup button. On your BlackBerry® device, click 
Start.
•To use a PIN, click Enter PIN into router. On your device, click Start. Your device provides you with a PIN. On the 
administration screen for your router or access point, type the PIN.
Connect to a Wi-Fi network manually
If you know the name of the Wi-Fi® network that you want to connect to, you can manually connect to the network.
1.On the Home screen, click the connections area at the top of the screen, or click the Manage Connections icon.
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							2.Click Set Up Wi-Fi Network > Other Ways to Connect > Manually Connect to Network.
3.In the SSID field, type the name of the Wi-Fi network.
4.Click Next.
5.In the Security Type field, click the Wi-Fi network security type and specify any requested information.
6.Click Save and Connect.
Related information
Options for saved Wi-Fi networks, 230
I cannot connect to a Wi-Fi network, 234
Change, move, or delete a saved Wi-Fi network
1.On the Home screen, click the connections area at the top of the screen, or click the Manage Connections icon.
2.Click Set Up Wi-Fi Network > Saved Wi-Fi Networks.
3.Highlight a saved Wi-Fi® network.
4.Press the  key.
•To change options for the saved network, click Edit. Change the options. Click Save.
•To move the saved network and change the order that your BlackBerry® device tries to connect to your saved networks, click 
Move. Click a new location.
•To delete the saved network, click Delete.
Related information
Options for saved Wi-Fi networks, 230
Prevent your device from connecting to a saved Wi-Fi network
1.On the Home screen, click the connections area at the top of the screen, or click the Manage Connections icon.
2.Click Set Up Wi-Fi Network > Saved Wi-Fi Networks.
3.Highlight a saved Wi-Fi® network.
4.Press the  key > Disable.
Turn on the prompt that appears for hotspots
By default, your BlackBerry® prompts you if you are within range of a saved Wi-Fi® network that appears to be a hotspot. If you 
turn off these prompts, you can turn them on again.
1.On the Home screen, click the connections area at the top of the screen, or click the Manage Connections icon.
2.Click Set Up Wi-Fi Network.
3.Press the  key > Options.
4.Select the Prompt me when a saved hotspot is found nearby check box.
5.Press the  key > Save.
Options for saved Wi-Fi networks
Common options
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							OptionDescriptionNameType a display name for the Wi-Fi® network.SSIDType the Wi-Fi network name.Security TypeSet the security type that the Wi-Fi network supports.Band typeSet the Wi-Fi network type. If you do not know the network type, do not change this field.SSID broadcastedSet whether the Wi-Fi network broadcasts its SSID.Automatically obtain 
IP address and DNSSet whether your  BlackBerry® device receives a routable IP address, a subnet mask, DNS settings, and 
a gateway address from the Wi-Fi network.Allow inter-access 
point handoverSet whether your device remains connected to the Wi-Fi network when you move between wireless 
access points.VPN profileIf necessary, set a VPN profile to use with the saved Wi-Fi network.IP AddressType the IP address for your device.Subnet maskType the subnet mask for the wireless access point that your device should connect to.Primary DNSType the primary DNS that your device should connect to.Secondary DNSType the secondary DNS that your device should connect to.Default gateway 
addressType the default gateway IP address that your device should connect to.Domain suffixType the domain that your device uses to resolve host names into IP addresses.
WEP options
These options appear if you choose the WEP security type.
OptionDescriptionSelect WEP keySet the type of WEP key for the Wi-Fi network.WEP keyType the WEP key for the Wi-Fi network in hexadecimal format.
WPA/WPA2 Personal options
These options appear if you choose the WPA/WPA2 Personal security type.
OptionDescriptionPassphraseIf necessary, type the WPA™ or WPA2™-Personal passphrase to connect to the Wi-Fi network.
WPA/WPA2 Enterprise options
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							These options appear if you choose the WPA/WPA2 Enterprise security type.OptionDescriptionEnterprise Sub-TypeIf necessary, set the enterprise security method for the Wi-Fi network.UsernameIf necessary, type the user name that you use to connect to the Wi-Fi network.PasswordIf necessary, type the password that you use to connect to the Wi-Fi network.CA certificateSet the root certificate that your device should use to verify that it is connecting to the correct Wi-Fi 
network.Client certificateSet the authentication certificate that your device should use to connect to the Wi-Fi network.Inner link securityIf necessary, set the security protocol that the Wi-Fi network supports for its inner authentication 
method.TokenSet whether you use a hardware token to connect to the Wi-Fi network.Server subjectIf necessary, type the server subject name that your device should use to verify that it is connecting 
to the correct Wi-Fi network.Server SANIf necessary, type the server SAN that your device should use to verify that it is connecting to the 
correct Wi-Fi network.
Install a root certificate on your device
You might not be able to connect to some Wi-Fi® networks until you install a root certificate on your BlackBerry® device. You  can install the root certificate on your computer, and then use the certificate synchronization tool of the BlackBerry® Desktop 
Software to synchronize the root certificate between your device and your computer. For more information, see the Help for  the BlackBerry Desktop Software, or contact your administrator.
UMA connection settings
Depending on your wireless service provider, this feature might not be supported. For more information, contact your wireless service provider.
About using UMA with a Wi-Fi network
If your wireless service provider supports UMA (also known as GAN) and you subscribe to this service, you might be able to make calls, visit web pages, and send and receive email messages, PIN messages, and text messages with a Wi-Fi® network. 
Your BlackBerry® device automatically switches between using your mobile network and Wi-Fi networks, depending on what is 
available in the area where you are using your device. For more information about UMA, contact your wireless service 
provider.
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							Change your UMA connection preferences
1.On the Home screen, click the connections area at the top of the screen, or click the Manage Connections icon.
2.Click Mobile Network Options.
3.Change the Connection Preference field.
4.Press the  key > Save.
Submit a Wi-Fi diagnostic report
1.On the Home screen or in a folder, click the Options icon.
2.Click Networks and Connections > Wi-Fi Network.
3.Press the  key > Troubleshoot > Wi-Fi Diagnostics.
4.Press the  key > Email Report or PIN Report.
Set options for Wi-Fi diagnostic reports
When you set options for Wi-Fi® diagnostic reports, if you set a default recipient, each time that you submit a Wi-Fi diagnostic report, your BlackBerry® device sends the report to that recipient. If you want to specify a recipient each time that you submit 
a report, do not set a default recipient.
1.On the Home screen or in a folder, click the Options icon.
2.Click Networks and Connections > Wi-Fi Network.
3.Press the  key > Troubleshoot > Wi-Fi Diagnostics.
4.Press the  key > Options.
•To include advanced data in Wi-Fi diagnostic reports, change the Display Mode field to Advanced.
•To set a default recipient for Wi-Fi diagnostic reports, type the contact information.
5.Press the  key > Save.
Connection permissions for third-party applications
PermissionDescriptionUSBSet whether third-party applications can use physical connections, such as a USB cable or 
RS-232 cable, that you have set up for your BlackBerry® device.BluetoothSet whether third-party applications can use Bluetooth® connections.PhoneSet whether third-party applications can make calls or access call logs.Location DataSet whether third-party applications can use your GPS location information.Server NetworkSet whether third-party applications can access the Internet or your organization's intranet  using your organization's network.User GuideManage Connections233 
						

							PermissionDescriptionInternetSet whether third-party applications can access the Internet through your wireless service provider (for example, using a direct Internet connection or WAP gateway).Wi-Fi (if supported)Set whether third-party applications can use Wi-Fi® connections.
About using Wi-Fi with VPN and software tokens
If you have a Wi-Fi® enabled BlackBerry® device and if your organization uses a VPN to control access to its network, you might be able to log in to the VPN and access your organization's network using a Wi-Fi network. If you have a Wi-Fi® enabled device, 
you might also need a software token to connect to your organization's network using a Wi-Fi network.
Wi-Fi technology troubleshooting
I cannot connect to a Wi-Fi network
Depending on your BlackBerry® device model, the Wi-Fi® feature might not be supported.
Try the following actions:
•Verify that you have turned on the connection to the Wi-Fi network.
•Verify that you are in a Wi-Fi coverage area.
•Verify that the time on your device is synchronized with the network time.
•If the Wi-Fi network does not appear in the Set Up Wi-Fi application, it might be hidden. If you know the network name,  try connecting to the Wi-Fi network manually.
•In the Set Up Wi-Fi application, verify that the options for the Wi-Fi network are correct.
•If you switched Wi-Fi networks manually, switch to another Wi-Fi network or set your BlackBerry device to scan for  available Wi-Fi networks.
•If your wireless service provider supports UMA, verify that your connection preference is not set to Mobile Network 
Only
.
•If your email account uses a BlackBerry® Enterprise Server, your device might prevent you from connecting to certain 
wireless access points. For more information, contact your administrator.
•If you are using the Push Button Setup method, verify that the access point is enabled with Wi-Fi Protected Setup™, and  that it has been set to send its profile. Verify that another device is not also attempting to connect at the same time, 
and that not more than one access point within range is in this mode.
•If you use PEAP, EAP-TLS, EAP-FAST, EAP-TTLS, or EAP-SIM to connect to a Wi-Fi network, verify that you have installed  the root certificate for the certificate authority server that created the certificate for the authentication server.
•If you use EAP-TLS to connect to a Wi-Fi network, verify that you have added your authentication certificate to your  device.
Related information
Turn on or turn off a network connection, 223
Connect to a Wi-Fi network, 229
Connect to a Wi-Fi network manually, 229
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							Change your UMA connection preferences, 233User GuideManage Connections235 
						

							Manage Connections
Manage Connections basics
Check what wireless networks your device connects to
You can check the types of networks your device can connect to on your device, as well as by visiting www.blackberry.com/go/
devices
 to see feature specifications for your device model. The types of networks listed do not reflect network connections, 
only the ability of your device model to connect to those networks.
1.On the Home screen or in a folder, click the Options icon.
2.Click Device > About Device Versions. The types of networks your device can connect to are listed in the brackets after 
your device model.
For more information about the wireless networks that your BlackBerry® device connects to, see the Safety and Product 
Information 
booklet for your device.
Wireless coverage indicators
Indicators in the upper-right corner of the Home screen display the wireless coverage level for the area in which you are using 
your BlackBerry® device. For more information about wireless coverage areas, contact your wireless service provider.
IndicatorDescriptionProvides information about the strength of the wireless signal. Three or more bars 
indicate a strong signal. A reduced signal display might indicate increased power 
output from your device as it attempts to connect to a weak signal.1XEV, 1X, 3G, EDGE, GPRS, NXTL, MIKE, 
or NTWKYou are connected to a mobile network and you can access features such as email 
messaging and Internet browsing. If you do not see one of the indicators, you might  be in an area of reduced wireless coverage where some features are not available 
(you might only be able to make a phone call or send and receive text messages).You can call only emergency numbers.You are in an area of no wireless coverage.The connection to the mobile network is turned off.You are connected to a WLAN and you can access  BlackBerry services such as email 
messaging and Internet browsing over the WLAN connection.User GuideManage Connections236 
						

							IndicatorDescriptionYour WLAN connection is turned on, but you are not connected to a WLAN, or you are connected to a WLAN, but you cannot access  BlackBerry services such as email 
messaging and Internet browsing over the WLAN connection.Your Bluetooth® connection is turned on, and you are connected to a Bluetooth 
enabled device.Your Bluetooth connection is turned on, but you are not connected to a Bluetooth  enabled device.
Turn on or turn off a network connection
You should keep network connections turned off in certain places, such as on an airplane or in a hospital. For more information, see the 
Safety and Product Information booklet for your BlackBerry® device.
On the Home screen, click the connections area at the top of the screen, or click the Manage Connections icon.
•To turn on a network connection, select the check box beside a connection type.
•To turn off a network connection, clear the check box beside a connection type.
•To turn on the network connections that were turned on previously, click Restore Connections.
Turn on or turn off data service or set roaming options
Depending on your wireless service plan, you might be able to turn off data service (email messages, PIN messages, text 
messages with attachments, and browser service) on your BlackBerry® device so that only phone and basic text messaging are  available. You can also set your device to turn off data services when roaming. For more information, contact your wireless service provider.
1.On the Home screen, click the connections area at the top of the screen, or click the Manage Connections icon.
2.Click Mobile Network Options.
3.Do one of the following:
•To turn on or turn off data service, change the Data Services field.
•To turn on or turn off data service when roaming, change the While Roaming field.
•To receive a prompt when roaming that allows you to turn on or turn off data service, change the While Roaming field 
to 
Prompt.
4.Press the  key > Close.
Related information
I cannot connect to the mobile network, 227
Check the status of network connections and services
1.On the Home screen, click the connections area at the top of the screen, or click the Manage Connections icon.
2.Click Services Status.
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							Mobile network
Roaming
About roaming and international roaming
In most cases, your BlackBerry® device automatically connects to the appropriate wireless network when you travel outside your wireless service provider's coverage area. Sometimes you might have to provide login information before you can access a 
wireless network. When you roam, a triangular roaming indicator appears at the top of the Home screen.
If your device requires a SIM card, your wireless service provider might need to set up your SIM card with roaming services 
before you can roam.
If your device normally connects to a CDMA network and your device supports international roaming, you might need to get a 
SIM card that is set up for international roaming from your wireless service provider. Your phone number stays the same when 
you travel internationally.
For more information about roaming and roaming fees, contact your wireless service provider.
Switch wireless networks manually
To perform this task, your wireless service plan must include this service and your BlackBerry® device must be connected to a  GSM® or UMTS® network.
Your device is designed to switch to an appropriate wireless network automatically when you travel.
1.On the Home screen, click the connections area at the top of the screen, or click the Manage Connections icon.
2.Click Mobile Network Options.
3.Change the Network Selection Mode field to Manual.
4.Click a wireless network.
5.Press the  key > Close.
To connect to your wireless service provider's wireless network again, change the Network Selection Mode field to Automatic.
Related information
I cannot connect to the mobile network, 227
Connect to a GSM or UMTS network
If your BlackBerry® device normally connects to a CDMA network and your device supports international roaming, you might 
need to get a SIM card that is set up for international roaming from your wireless service provider.
1.Insert a SIM card into your device. For more information about inserting a SIM card, see the printed documentation that 
came with your device.
2.In the dialog box that appears, click Yes.
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