Blackberry 9788 Smartphone 6 0 User Guide

							Update the BlackBerry Device Software over the wireless network
Depending on the options that your wireless service provider or administrator sets, you might not be able to perform this task. 
Depending on your wireless service provider, you might not be able to perform this task at certain times of the day, when there 
is a greater volume of network traffic.
You can use your BlackBerry® device when you download the BlackBerry® Device Software but not when you install the 
software. You have the option to schedule the update to occur at a specific time.
Research In Motion recommends that you regularly create and save a backup file on your computer, especially before you  update any software. Maintaining a current backup file on your computer might allow you to recover device data if your device 
is lost, stolen, or corrupted by an unforeseen issue.
1.On the Home screen, click the Wireless Update icon. If you do not have the Wireless Update icon, on the Home screen, 
click the 
Options icon. Click Device > Software Updates.
2.Complete the instructions on the screen.
Note: During the installation process, your device might reset or display a white screen. If encryption is turned on, you might 
need to type your password at various times during the installation process.
Return to or delete the previous version of the BlackBerry Device 
Software
Depending on the options that your wireless service provider or administrator sets, you might not be able to perform this task.
1.On the Home screen or in a folder, click the Options icon.
2.Click Device > Software Updates > Update successful.
•To return to a previous software version, click Downgrade.
•To delete a previous software version, press the  key > Delete Downgrade Data.
Update the BlackBerry Device Software from a web site
If your email account uses a BlackBerry® Enterprise Server you might not be able to perform this task. Check with your  administrator for BlackBerry® Device Software updates that have been approved for use in your organization.
Research In Motion recommends that you regularly create and save a backup file on your computer, especially before you 
update any software. Maintaining a current backup file on your computer might allow you to recover device data if your device 
is lost, stolen, or corrupted by an unforeseen issue.
1.From your computer, visit the BlackBerry Device Software update site.
2.Click Check for Updates.
3.Connect your BlackBerry device to your computer.
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							4.On the Update summary screen, select the check box beside the update that you want to install.
5.Do any of the following:
•To add or remove optional applications, click Options. Select or clear the check box beside one or more applications. 
Click 
Next.
•To back up your device data or delete all device data, click Settings. Select the check box beside one or more data 
types. Click 
OK.
6.Click Next.
7.Complete the instructions on the screen to sign up for or decline email notifications for new software.
8.Click Next > Finish.
Update the BlackBerry Device Software using the BlackBerry 
Desktop Software
Research In Motion recommends that you regularly create and save a backup file on your computer, especially before you  update any software. Maintaining a current backup file on your computer might allow you to recover device data if your device 
is lost, stolen, or corrupted by an unforeseen issue.
Connect your BlackBerry® device to your computer and open the BlackBerry® Desktop Software. For more information, see the 
Help in the BlackBerry Desktop Software.
Troubleshooting: BlackBerry Device Software
I cannot update the BlackBerry Device Software over the wireless network
Depending on the options that your wireless service provider or administrator sets, you might not be able to update your 
BlackBerry® Device Software over the wireless network.
Try the following actions:
•Verify that your BlackBerry device is connected to a wireless network.
•Verify that your device has enough storage space to update the BlackBerry Device Software.
•Verify that you are not roaming outside of your wireless service provider's wireless coverage area. Depending on your  wireless service provider, you might not be able to update your BlackBerry Device Software when roaming. For more 
information, contact your wireless service provider.
•Try to update your BlackBerry Device Software over the wireless network at a later time. Depending on your wireless  service provider, you might not be able to update your BlackBerry Device Software at certain times of the day, when there 
is a greater volume of network traffic.
•Try visiting your wireless service provider's website, as you might be able to update your BlackBerry Device Software from 
the website.
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							My device does not have enough available storage space to update the 
BlackBerry Device Software
Try performing the following actions:
•Delete media files, display languages, or third-party applications that you do not use.
•Transfer media files that you have stored in the BlackBerry® device memory to a media card.
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							Manage Connections
Manage Connections basics
Check what wireless networks your device connects to
You can check the types of networks your device can connect to on your device, as well as by visiting www.blackberry.com/go/
devices
 to see feature specifications for your device model. The types of networks listed do not reflect network connections, 
only the ability of your device model to connect to those networks.
1.On the Home screen or in a folder, click the Options icon.
2.Click Device > About Device Versions. The types of networks your device can connect to are listed in the brackets after 
your device model.
For more information about the wireless networks that your BlackBerry® device connects to, see the Safety and Product 
Information 
booklet for your device.
Wireless coverage indicators
Indicators in the upper-right corner of the Home screen display the wireless coverage level for the area in which you are using 
your BlackBerry® device. For more information about wireless coverage areas, contact your wireless service provider.
IndicatorDescriptionProvides information about the strength of the wireless signal. Three or more bars 
indicate a strong signal. A reduced signal display might indicate increased power 
output from your device as it attempts to connect to a weak signal.1XEV, 1X, 3G, EDGE, GPRS, NXTL, MIKE, 
or NTWKYou are connected to a mobile network and you can access features such as email 
messaging and Internet browsing. If you do not see one of the indicators, you might  be in an area of reduced wireless coverage where some features are not available 
(you might only be able to make a phone call or send and receive text messages).You can call only emergency numbers.You are in an area of no wireless coverage.The connection to the mobile network is turned off.You are connected to a  Wi-Fi® network and you can access  BlackBerry services such 
as email messaging and Internet browsing over the Wi-Fi connection.User GuideManage Connections222 
						

							IndicatorDescriptionYour Wi-Fi connection is turned on, but you are not connected to a Wi-Fi network, 
or you are connected to a Wi-Fi network, but you cannot access  BlackBerry services 
such as email messaging and Internet browsing over the Wi-Fi connection.Your Bluetooth® connection is turned on, and you are connected to a Bluetooth 
enabled device.Your Bluetooth connection is turned on, but you are not connected to a Bluetooth  enabled device.
Related information
About emergency calls and Emergency Callback Mode, 42
Turn on or turn off a network connection
You should keep network connections turned off in certain places, such as on an airplane or in a hospital. For more 
information, see the 
Safety and Product Information booklet for your BlackBerry® device.
On the Home screen, click the connections area at the top of the screen, or click the Manage Connections icon.
•To turn on a network connection, select the check box beside a connection type.
•To turn off a network connection, clear the check box beside a connection type.
•To turn on the network connections that were turned on previously, click Restore Connections.
Turn on or turn off data service or set roaming options
Depending on your wireless service plan, you might be able to turn off data service (email messages, PIN messages, text 
messages with attachments, and browser service) on your BlackBerry® device so that only phone and basic text messaging are 
available. You can also set your device to turn off data services when roaming. For more information, contact your wireless  service provider.
1.On the Home screen, click the connections area at the top of the screen, or click the Manage Connections icon.
2.Click Mobile Network Options.
3.Do one of the following:
•To turn on or turn off data service, change the Data Services field.
•To turn on or turn off data service when roaming, change the While Roaming field.
•To receive a prompt when roaming that allows you to turn on or turn off data service, change the While Roaming field 
to 
Prompt.
4.Press the  key > Close.
Related information
I cannot connect to the mobile network, 227
Check the status of network connections and services
1.On the Home screen, click the connections area at the top of the screen, or click the Manage Connections icon.
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							2.Click Services Status.
Mobile network
Roaming
About roaming and international roaming
In most cases, your BlackBerry® device automatically connects to the appropriate wireless network when you travel outside 
your wireless service provider's coverage area. Sometimes you might have to provide login information before you can access a  wireless network. When you roam, a triangular roaming indicator appears at the top of the Home screen.
If your device requires a SIM card, your wireless service provider might need to set up your SIM card with roaming services 
before you can roam.
If your device normally connects to a CDMA network and your device supports international roaming, you might need to get a 
SIM card that is set up for international roaming from your wireless service provider. Your phone number stays the same when  you travel internationally.
For more information about roaming and roaming fees, contact your wireless service provider.
Switch wireless networks manually
To perform this task, your wireless service plan must include this service and your BlackBerry® device must be connected to a  GSM® or UMTS® network.
Your device is designed to switch to an appropriate wireless network automatically when you travel.
1.On the Home screen, click the connections area at the top of the screen, or click the Manage Connections icon.
2.Click Mobile Network Options.
3.Change the Network Selection Mode field to Manual.
4.Click a wireless network.
5.Press the  key > Close.
To connect to your wireless service provider's wireless network again, change the Network Selection Mode field to Automatic.
Related information
I cannot connect to the mobile network, 227
Connect to a GSM or UMTS network
If your BlackBerry® device normally connects to a CDMA network and your device supports international roaming, you might 
need to get a SIM card that is set up for international roaming from your wireless service provider.
1.Insert a SIM card into your device. For more information about inserting a SIM card, see the printed documentation that 
came with your device.
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							2.In the dialog box that appears, click Yes.
Turn on or turn off data service or set roaming options
Depending on your wireless service plan, you might be able to turn off data service (email messages, PIN messages, text 
messages with attachments, and browser service) on your BlackBerry® device so that only phone and basic text messaging are  available. You can also set your device to turn off data services when roaming. For more information, contact your wireless service provider.
1.On the Home screen, click the connections area at the top of the screen, or click the Manage Connections icon.
2.Click Mobile Network Options.
3.Do one of the following:
•To turn on or turn off data service, change the Data Services field.
•To turn on or turn off data service when roaming, change the While Roaming field.
•To receive a prompt when roaming that allows you to turn on or turn off data service, change the While Roaming field 
to 
Prompt.
4.Press the  key > Close.
Related information
I cannot connect to the mobile network, 227
Set the wireless networks to use for roaming
Depending on your wireless service provider and wireless network, this feature might not be supported.
1.On the Home screen, click the connections area at the top of the screen, or click the Manage Connections icon.
2.Click Mobile Network Options.
•To connect to CDMA networks only, set the Network Technology field to 1XEV.
•To connect to either a GSM® or CDMA network, set the Network Technology field to Global.
•To connect to GSM networks only, set the Network Technology field to GSM/UMTS. Set the Network Mode field (it is 
recommended that you set the 
Network Mode field to 3G & 2G).
3.Press the  key > Close.
Preferred wireless network list
About the preferred wireless network list
Your wireless service provider might have agreements with other wireless service providers that permit you to use their  services when you are traveling. You can use the preferred wireless network list to control the order in which your BlackBerry® device uses these other wireless networks.
Your device tries to connect to a wireless network based on the order in which the wireless networks appear in your preferred wireless network list. When you travel, your device scans for the wireless networks on this list first. If no wireless network on 
the list is available, your device is designed to connect to another available wireless network automatically.
Note: Extra fees usually apply when you roam. For more information about roaming fees, contact your wireless service 
provider.
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							Add a wireless network to the preferred wireless network list
To perform this task, your BlackBerry® device must be connected to a GSM® or UMTS® network.
Depending on your wireless service plan, this feature might not be supported.
1.On the Home screen, click the connections area at the top of the screen, or click the Manage Connections icon.
2.Click Mobile Network Options.
3.Press the  key > My Preferred Network List.
4.Press the  key > Add Network.
•To scan for a wireless network to add, click Select From Available Networks. Click a wireless network. Click Select 
Network
.
•To scan for a wireless network that is already known to your device, click Select From Known Networks. Click a wireless 
network. Click 
Select Network.
•To add a wireless network, click Manual Entry. Set the priority for the wireless network. Type the MCC and MNC.
5.Press the  key > Close.
Delete a wireless network from the preferred wireless network list
To perform this task, your BlackBerry® device must be connected to a GSM® or UMTS® network.
Depending on your wireless service plan, this feature might not be supported.
1.On the Home screen, click the connections area at the top of the screen, or click the Manage Connections icon.
2.Click Mobile Network Options.
3.Press the  key > My Preferred Network List.
4.Highlight a wireless network.
5.Press the  key > Delete.
6.Press the  key > Close.
Change the order of preferred networks
To perform this task, your BlackBerry® device must be connected to a GSM® or UMTS® network.
Depending on your wireless service plan, this feature might not be supported. Your BlackBerry device connects to networks 
based on the order that they appear in the preferred network list.
1.On the Home screen, click the connections area at the top of the screen, or click the Manage Connections icon.
2.Click Mobile Network Options.
3.Press the  key > My Preferred Network List.
4.Highlight a wireless network.
5.Press the  key > Move.
6.Click the new location.
7.Press the  key > Close.
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							Mobile network options
Change the connection speed for the wireless network
A faster connection speed requires more battery power.
Depending on your wireless service provider, you might not be able to change the connection speed for the wireless network.
1.On the Home screen, click the Manage Connections icon.
2.Click Mobile Network Options.
3.Change the Network Mode field.
4.Press the Escape key.
Related information
I cannot connect to the mobile network, 227
Turn on flashing LED notification for wireless coverage
1.On the Home screen or in a folder, click the Options icon.
2.Click Display > Screen Display.
3.Select the LED Coverage Indicator check box.
4.Press the  key > Save.
When your BlackBerry® device is connected to the wireless network, the LED light flashes green.
To turn off the wireless coverage notification, clear the LED Coverage Indicator check box.
Troubleshooting: Mobile network
I cannot connect to the mobile network
Try the following actions:
•If your BlackBerry® device uses a SIM card, verify that your SIM card is inserted in your device correctly.
•If your device normally connects to a CDMA network and your device supports international roaming, verify that your device is in global roaming mode and that your SIM card is inserted in your device correctly.
•Verify that you have turned on the connection to the wireless network.
•Verify that you are connected to your wireless service provider's network. If you switched wireless networks manually, your device remains connected to that wireless network until you select your wireless service provider's network again.
•If you have set a specific speed for wireless network connections, verify that you are in a wireless coverage area that 
supports the connection speed.
•If you have a Wi-Fi® enabled device and your wireless service provider supports UMA, verify that your connection  preference is not set to Wi-Fi Only.
Related information
Turn on or turn off a network connection, 223
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							Change your UMA connection preferences, 233
Switch wireless networks manually, 224
Turn on or turn off data service or set roaming options, 223
Switch wireless networks manually, 224
Turn on or turn off data service or set roaming options, 223
I cannot connect to a GSM or UMTS network
Try performing the following actions:
•Verify that your SIM card is inserted in your BlackBerry® device correctly.
•Verify that you are in a GSM® or UMTS® network area that is supported by your wireless service plan.
•Verify that the network that you want to connect to appears in your preferred wireless network list.
•On the Home screen, click the Manage Connections icon. Click Mobile Network Options. Verify that the Network 
Technology
 field is not set to 1XEV.
•On the Home screen, click the Manage Connections icon. Click Mobile Network Options. If the Network Technology field 
is set to 
GSM/UMTS, verify that the Network Mode field is set to 3G & 2G.
Error messages
Data service unavailable
Description
This message appears when you do not have access to data services on your BlackBerry® device.
Possible solutions
Try the following actions:
•Verify that you are in a wireless coverage area.
•Verify that the data service on your device is turned on.
•If you are roaming, verify that you can access data services while you roam.
Related information
Turn on or turn off data service or set roaming options, 223
Turn on or turn off data service or set roaming options, 223
Wi-Fi technology
Depending on your BlackBerry® device model, the Wi-Fi® feature might not be supported.
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