Blackberry 9788 Smartphone 6 0 User Guide

							PermissionDescriptionMediaSpecify whether third-party applications can access media files on your 
device.Application ManagementSpecify whether third-party applications can add or delete application 
modules or access module information such as an application name or 
version.ThemesSpecify whether your device can use third-party applications as a source for 
customized themes.Input SimulationSpecify whether third-party applications can simulate actions, such as  pressing a key on your device.Browser FilteringSpecify whether third-party applications can register browser filters with 
the browser on your device to add, change, or delete website content  before it appears in your browser.RecordingSpecify whether third-party applications can take screen shots of your 
device screen or use other applications on your device to take pictures or 
recordings.Security Timer ResetSpecify whether third-party applications can reset the duration that your 
device remains unlocked after you stop using it.
Data permissions for third-party applications
PermissionDescriptionEmailSet whether third-party applications can access email messages, text messages, or PIN 
messages on your BlackBerry® device.Organizer DataSet whether third-party applications can access organizer data such as contacts, calendar 
entries, tasks, or memos.FilesSet whether third-party applications can access files that you store on your device. For example,  you can set whether third-party applications can access files that you transfer to your device 
using  Bluetooth®  technology or the media manager tool of the BlackBerry® Desktop Software .Security DataSet whether third-party applications can access certificates or keys in the key store on your 
device.User GuideSecurity299 
						

							Troubleshooting: Security
I cannot download a certificate
If you changed the connection type that your BlackBerry® device uses to connect to the LDAP-enabled server or DSML-enabled server, try switching to the default connection type.
I cannot unlock my device using my smart card
Try performing the following actions:
•Verify that the correct smart card is inserted in the smart card reader.
•Verify that the smart card is inserted in the smart card reader correctly.
•Verify that you typed the smart card password correctly. You should have received this password when you received your smart card.
•If you use a certificate to authenticate your smart card, verify that the certificate is not revoked or expired.
My device prompts me to make an emergency call when I type a password
If your BlackBerry® device password contains a combination of letters that corresponds to an emergency access number, your 
device might prompt you to make an emergency call when you type your device password.
To continue typing your device password, press the Escape key.
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							Service books and diagnostic reports
Accept, delete, or restore a service book
Your wireless service provider or administrator might send a service book to your BlackBerry® device over the wireless network to add an additional service or application to your device.
If your email account uses a BlackBerry® Enterprise Server, you can also receive service books on your device using the BlackBerry® Desktop Software. For more information, see the Help in the BlackBerry Desktop Software.
1.On the Home screen or in a folder, click the Options icon.
2.Click Device > Advanced System Settings > Service Book.
3.Highlight a service book.
4.Press the  key.
•To accept a service book, click Accept.
•To delete a service book, click Delete.
•To restore a service book, click Undelete.
Run a diagnostic report
If you cannot connect to the wireless network or access services such as email messaging, your wireless service provider or administrator might ask you to run and submit a diagnostic report. Your wireless service provider or administrator can use the 
report to help you troubleshoot the issue.
1.On the Home screen or in a folder, click the Options icon.
2.Click Networks and Connections > Mobile Network.
3.Press the  key > Diagnostics Test.
4.Press the  key > Run.
View, submit, or delete a diagnostic report
1.On the Home screen or in a folder, click the Options icon.
2.Click Networks and Connections > Mobile Network.
3.Press the  key > Diagnostics Test.
4.Highlight a report.
5.Press the  key.
•To view the diagnostic report, click View Report.
•To submit the diagnostic report, click Email Report or PIN Report.
•To delete the diagnostic report, click Delete.
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							•To delete all diagnostic reports, click Delete All.
Set a default recipient for diagnostic reports
If you set the default recipient, each time that you submit a diagnostic report, your BlackBerry® device sends the report to that recipient. If you want to specify a recipient each time that you submit a report, do not set the default recipient.
1.On the Home screen or in a folder, click the Options icon.
2.Click Networks and Connections > Mobile Network.
3.Press the  key > Diagnostics Test.
4.Press the  key > Options.
5.Type the contact information.
6.Press the  key > Save.
I cannot run or submit a diagnostic report
Try the following actions:
•Try running the diagnostic report again. In the diagnostic report, press the  key > Repeat All Steps.
•Verify that your BlackBerry® device is connected to the wireless network.
•If you cannot submit a diagnostic report to an email address, try submitting the report to a PIN. Likewise, if you cannot 
submit a diagnostic report to a PIN, try submitting the report to an email address.
View the version number of the BlackBerry Device Software on 
your device
1.On the Home screen or in a folder, click the Options icon.
2.Click Device > About Device Versions.
To return to the Options screen, press the  key three times.
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							Synchronization
About synchronization and reconciliation
The wireless data synchronization feature is designed to synchronize organizer data (contacts, calendar entries, tasks, and memos) between your BlackBerry® device and the email application on your computer over the wireless network.
The wireless email reconciliation feature is designed to reconcile email between your device and the email application on your 
computer over the wireless network. When you file or delete email messages on your device, these email messages should be 
filed or deleted in your email application. Likewise, any changes that you make to email messages in the email application on 
your computer should be reflected on your device.
In rare cases, if your device doesn't recognize fields in a contact, calendar entry, or email account, some data or email can't be  synchronized or reconciled.
If wireless data synchronization or wireless email reconciliation isn't available on your device or if you turned off these  features, you can use the synchronization tool of the BlackBerry® Desktop Software to synchronize your organizer data and 
email. For more information, see the Help in the BlackBerry Desktop Software.
Research In Motion recommends that you regularly create and save a backup file on your computer, especially before you  update any software. Maintaining a current backup file on your computer might allow you to recover device data if your device is lost, stolen, or corrupted by an unforeseen issue.
Reconcile email over the wireless network
You can set the Wireless Reconcile option for each email address that is associated with your BlackBerry® device.
1.On the Home screen, click the Messages icon.
2.Press the  key > Options > Email Reconciliation.
3.If the Message Services field appears, set this field to the appropriate email account.
4.Select the Wireless Reconcile check box.
5.Press the  key > Save.
If your device is associated with a Microsoft® Outlook® email account, you must use the synchronization tool of the BlackBerry® Desktop Software to reconcile email in personal folders. For more information, see the Help in the BlackBerry 
Desktop Software.
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							Delete email on your device and in your email application on 
your computer
You can set the Delete On option for each email address that is associated with your BlackBerry® device.
1.On the Home screen, click the Messages icon.
2.Press the  key > Options > Email Reconciliation.
3.If the Message Services field appears, set this field to the appropriate email account.
4.Change the Delete On field to Mailbox & Handheld.
5.Press the  key > Save.
It takes a short period of time for email to be deleted over the wireless network.
Related information
Delete a message, 67
Synchronize organizer data over the wireless network
Research In Motion recommends that you regularly create and save a backup file on your computer, especially before you 
update any software. Maintaining a current backup file on your computer might allow you to recover device data if your device  is lost, stolen, or corrupted by an unforeseen issue.
1.In the Contacts application, Calendar application, Tasks application, or MemoPad, press the  key > Options.
2.If necessary, click a calendar or contact list.
3.Select the Wireless Synchronization check box.
4.Press the  key > Save.
If you use the BlackBerry® Internet Service, you must use the synchronization tool of the BlackBerry® Desktop Software to synchronize calendar data. For more information, see the Help in the BlackBerry Desktop Software.
Related information
Some characters in calendar entries do not appear correctly after synchronization, 172
About synchronization conflicts, 78
About synchronization conflicts
A synchronization conflict occurs when you change the same email or organizer data item on your BlackBerry® device and in 
the email application on your computer.
If you reconcile your email using wireless email reconciliation, on your device, you can set whether the email on your device or 
the email on your computer takes precedence when an email reconciliation conflict occurs.
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							If you synchronize your organizer data using wireless data synchronization, the organizer data on your computer takes 
precedence over the organizer data on your device when a data synchronization conflict occurs.
Research In Motion recommends that you regularly create and save a backup file on your computer, especially before you 
update any software. Maintaining a current backup file on your computer might allow you to recover device data if your device 
is lost, stolen, or corrupted by an unforeseen issue.
Related information
Synchronize organizer data over the wireless network, 168
Some characters in calendar entries do not appear correctly after synchronization, 172
Manage email reconciliation conflicts
You can set the On Conflicts option for each email address that is associated with your BlackBerry® device.
1.On the Home screen, click the Messages icon.
2.Press the  key > Options > Email Reconciliation.
3.If the Message Services field appears, set this field to the appropriate email account.
4.Change the On Conflicts field.
5.Press the  key > Save.
Manage data synchronization conflicts
You can change how conflicts that occur during organizer data synchronization are resolved by turning off wireless data 
synchronization, changing conflict resolution options, and synchronizing organizer data using the synchronization tool of the 
BlackBerry® Desktop Software. For more information about managing conflicts that occur during organizer data  synchronization, see the Help in the BlackBerry Desktop Software.
About backing up and restoring device data
If you have installed the BlackBerry® Desktop Software on your computer, you can back up and restore most of your BlackBerry device data, including messages, organizer data, fonts, saved searches, and browser bookmarks using the backup and restore 
tool of the BlackBerry Desktop Software. For more information, see the Help in the BlackBerry Desktop Software.
If your email account uses a BlackBerry® Enterprise Server, you might be able to restore synchronized organizer data to your 
device over the wireless network. To restore synchronized organizer data over the wireless network, you must have an 
activation password. For more information, contact your administrator.
Research In Motion recommends that you regularly create and save a backup file on your computer, especially before you  update any software. Maintaining a current backup file on your computer might allow you to recover device data if your device is lost, stolen, or corrupted by an unforeseen issue.
User GuideSynchronization305 
						

							Empty the deleted items folder on your computer from your 
device
To perform this task, your work email account must use a BlackBerry® Enterprise Server that supports this feature. For more  information, contact your administrator.
1.On the Home screen, click the Messages icon.
2.Press the  key > Options > Email Reconciliation.
3.If the Message Services field appears, set this field to the appropriate email account.
4.Press the  key > Purge Deleted Items.
Troubleshooting: Synchronization
Email is not reconciling over the wireless network
Try the following actions:
•Verify that your BlackBerry® device is connected to the wireless network.
•Verify that wireless email reconciliation is turned on.
•Reconcile email manually. On the Home screen, click the Messages icon. Press the  key > Reconcile Now.
Organizer data is not synchronizing over the wireless network
Try the following actions:
•Verify that your BlackBerry® device is connected to the wireless network.
•Verify that wireless data synchronization is turned on in the Contacts application, Calendar application, Tasks application, and MemoPad.
•If you use the BlackBerry® Internet Service, you must use the synchronization tool of the BlackBerry® Desktop Software 
to synchronize calendar data. For more information, see the Help in the BlackBerry Desktop Software.
Contact list field data is not appearing on my computer
You can only synchronize the data in a custom contact list field with a text field in the email application on your computer. For 
example, you cannot add a contact's birthday to a custom contact list field on your BlackBerry® device and synchronize it with 
the email application on your computer, because the birthday field is a date field in the email application on your computer.
Related information
Create a custom contact field, 173
User GuideSynchronization306 
						

							Some characters in calendar entries do not appear correctly after 
synchronization
If you schedule appointments or meetings on your BlackBerry® device that contain special characters or accents, your  computer might not support these characters.
On your computer, verify that you are using the correct default code page and that the correct font support is installed on your 
computer. For more information, see the documentation for the operating system on your computer.
Research In Motion recommends that you regularly create and save a backup file on your computer, especially before you 
update any software. Maintaining a current backup file on your computer might allow you to recover device data if your device 
is lost, stolen, or corrupted by an unforeseen issue.
Related information
Synchronize organizer data over the wireless network, 168
About synchronization conflicts, 78
I'm not receiving email messages from personal folders on my computer
If your BlackBerry® device is associated with a Microsoft® Outlook® email account, you must use the synchronization tool of 
the BlackBerry® Desktop Software to reconcile email messages in personal folders. For more information, see the Help in the  BlackBerry Desktop Software.
User GuideSynchronization307 
						

							Accessibility options
About accessibility options
BlackBerry® devices include many features that facilitate use by persons with disabilities. For more information about accessibility options, visit 
www.blackberry.com/accessibility.
Screen accessibility options
Display closed captions in videos
You can turn on closed captions so that text displays on the screen when you play video files that support closed captions.
1.On the Home screen, click the Media icon.
2.Press the  key > Media Options.
3.Select the Display Closed Captions checkbox.
4.If necessary, change the Appearance field, Position field, and Font Scale field.
5.Press the  key > Save.
Change the display font
1.On the Home screen or in a folder, click the Options icon.
2.Click Display > Screen Display.
3.Change the font fields.
4.Press the  key > Save.
Use grayscale or reverse contrast for the screen display
1.On the Home screen or in a folder, click the Options icon.
2.Click Accessibility.
•To use grayscale for the screen display, change the Color Contrast field to Greyscale.
•To use reverse contrast for the screen display, change the Color Contrast field to Reverse Contrast.
3.Press the  key > Save.
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