Blackberry 9788 Smartphone 6 0 User Guide

							Turn on or turn off data service or set roaming options
Depending on your wireless service plan, you might be able to turn off data service (email messages, PIN messages, text messages with attachments, and browser service) on your BlackBerry® device so that only phone and basic text messaging are 
available. You can also set your device to turn off data services when roaming. For more information, contact your wireless  service provider.
1.On the Home screen, click the connections area at the top of the screen, or click the Manage Connections icon.
2.Click Mobile Network Options.
3.Do one of the following:
•To turn on or turn off data service, change the Data Services field.
•To turn on or turn off data service when roaming, change the While Roaming field.
•To receive a prompt when roaming that allows you to turn on or turn off data service, change the While Roaming field 
to 
Prompt.
4.Press the  key > Close.
Related information
I cannot connect to the mobile network, 227
Set the wireless networks to use for roaming
Depending on your wireless service provider and wireless network, this feature might not be supported.
1.On the Home screen, click the connections area at the top of the screen, or click the Manage Connections icon.
2.Click Mobile Network Options.
•To connect to CDMA networks only, set the Network Technology field to 1XEV.
•To connect to either a GSM® or CDMA network, set the Network Technology field to Global.
•To connect to GSM networks only, set the Network Technology field to GSM/UMTS. Set the Network Mode field (it is 
recommended that you set the 
Network Mode field to 3G & 2G).
3.Press the  key > Close.
Preferred wireless network list
About the preferred wireless network list
Your wireless service provider might have agreements with other wireless service providers that permit you to use their  services when you are traveling. You can use the preferred wireless network list to control the order in which your BlackBerry® device uses these other wireless networks.
Your device tries to connect to a wireless network based on the order in which the wireless networks appear in your preferred wireless network list. When you travel, your device scans for the wireless networks on this list first. If no wireless network on 
the list is available, your device is designed to connect to another available wireless network automatically.
Note: Extra fees usually apply when you roam. For more information about roaming fees, contact your wireless service 
provider.
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							Add a wireless network to the preferred wireless network list
To perform this task, your BlackBerry® device must be connected to a GSM® or UMTS® network.
Depending on your wireless service plan, this feature might not be supported.
1.On the Home screen, click the connections area at the top of the screen, or click the Manage Connections icon.
2.Click Mobile Network Options.
3.Press the  key > My Preferred Network List.
4.Press the  key > Add Network.
•To scan for a wireless network to add, click Select From Available Networks. Click a wireless network. Click Select 
Network
.
•To scan for a wireless network that is already known to your device, click Select From Known Networks. Click a wireless 
network. Click 
Select Network.
•To add a wireless network, click Manual Entry. Set the priority for the wireless network. Type the MCC and MNC.
5.Press the  key > Close.
Delete a wireless network from the preferred wireless network list
To perform this task, your BlackBerry® device must be connected to a GSM® or UMTS® network.
Depending on your wireless service plan, this feature might not be supported.
1.On the Home screen, click the connections area at the top of the screen, or click the Manage Connections icon.
2.Click Mobile Network Options.
3.Press the  key > My Preferred Network List.
4.Highlight a wireless network.
5.Press the  key > Delete.
6.Press the  key > Close.
Change the order of preferred networks
To perform this task, your BlackBerry® device must be connected to a GSM® or UMTS® network.
Depending on your wireless service plan, this feature might not be supported. Your BlackBerry device connects to networks 
based on the order that they appear in the preferred network list.
1.On the Home screen, click the connections area at the top of the screen, or click the Manage Connections icon.
2.Click Mobile Network Options.
3.Press the  key > My Preferred Network List.
4.Highlight a wireless network.
5.Press the  key > Move.
6.Click the new location.
7.Press the  key > Close.
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							Mobile network options
Change the connection speed for the wireless network
A faster connection speed requires more battery power.
Depending on your wireless service provider, you might not be able to change the connection speed for the wireless network.
1.On the Home screen, click the Manage Connections icon.
2.Click Mobile Network Options.
3.Change the Network Mode field.
4.Press the Escape key.
Related information
I cannot connect to the mobile network, 227
Turn on flashing LED notification for wireless coverage
1.On the Home screen or in a folder, click the Options icon.
2.Click Display > Screen Display.
3.Select the LED Coverage Indicator check box.
4.Press the  key > Save.
When your BlackBerry® device is connected to the wireless network, the LED light flashes green.
To turn off the wireless coverage notification, clear the LED Coverage Indicator check box.
Troubleshooting: Mobile network
I cannot connect to a wireless network
Depending on your BlackBerry® device model and wireless network, this feature might not be supported.
Try performing the following actions:
•If your BlackBerry® device uses a SIM card, verify that your SIM card is inserted in your device correctly.
•If your device normally connects to a CDMA network and your device supports international roaming, verify that your device is in global roaming mode and that your SIM card is inserted in your device correctly.
•Verify that you have turned on the connection to the wireless network.
•Verify that you are connected to your wireless service provider's network. If you switched wireless networks manually, 
your device remains connected to that wireless network until you select your wireless service provider's network again.
•If you have set a specific speed for wireless network connections, verify that you are in a wireless coverage area that 
supports the connection speed.
Related information
Turn on or turn off a network connection, 223
Change your UMA connection preferences, 233
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							I cannot connect to a GSM or UMTS network
Try performing the following actions:
•Verify that your SIM card is inserted in your BlackBerry® device correctly.
•Verify that you are in a GSM® or UMTS® network area that is supported by your wireless service plan.
•Verify that the network that you want to connect to appears in your preferred wireless network list.
•On the Home screen, click the Manage Connections icon. Click Mobile Network Options. Verify that the Network 
Technology
 field is not set to 1XEV.
•On the Home screen, click the Manage Connections icon. Click Mobile Network Options. If the Network Technology field 
is set to 
GSM/UMTS, verify that the Network Mode field is set to 3G & 2G.
Error messages
Data service unavailable
Description
This message appears when you do not have access to data services on your BlackBerry® device.
Possible solutions
Try the following actions:
•Verify that you are in a wireless coverage area.
•Verify that the data service on your device is turned on.
•If you are roaming, verify that you can access data services while you roam.
Related information
Turn on or turn off data service or set roaming options, 223
Turn on or turn off data service or set roaming options, 223
WLAN technology
Depending on your BlackBerry® device model, the WLAN feature might not be supported.
About connecting to a WLAN
With WLAN technology, your BlackBerry® device can access the Internet by connecting to a wireless router or wireless access  point at your home, work, or in a hotspot area. Your device uses the WLAN instead of the mobile network to visit web pages,  send and receive email messages, and so on. When you connect to the Internet with a WLAN, you might avoid data charges 
that are associated with using your mobile network, and, in many cases, the connection speed is faster.
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							Hotspots are available in many public places, such as libraries, airports, hotels, coffee shops, and so on. Some hotspots are free 
to use, while others require payment. Your wireless service provider might provide an application for your device that allows 
you to log in to a hotspot. If you do not have an application on your device, you might have to set up your own account online 
and log in manually.
When you connect to a WLAN, your device saves the connection information so that the next time that you are within range of 
that WLAN, your device connects to it automatically.
Connect to a WLAN
1.On the Home screen, click the connections area at the top of the screen, or click the Manage Connections icon.
2.Click Set Up WLAN Network.
3.If you want to connect to a public hotspot or to a WLAN that does not require authentication, select the Show Open 
networks only
 check box.
4.Click the WLAN that you want to connect to.
5.If the WLAN requires authentication, type a password for the WLAN.
The name of the WLAN appears at the top of the Home screen.
Connect to a WLAN manually
If you know the name of the WLAN that you want to connect to, you can manually connect to the WLAN.
1.On the Home screen, click the connections area at the top of the screen, or click the Manage Connections icon.
2.Click Set Up WLAN Network > Other Ways to Connect > Manually Connect to Network.
3.In the SSID field, type the name of the WLAN.
4.Click Next.
5.In the Security Type field, click the WLAN security type and specify any requested information.
6.Click Save and Connect.
Related information
Options for saved WLANs, 244
Change, move, or delete a saved WLAN
1.On the Home screen, click the connections area at the top of the screen, or click the Manage Connections icon.
2.Click Set Up WLAN Network > Saved WLAN Networks.
3.Highlight a saved WLAN.
4.Press the  key.
•To change options for the saved network, click Edit. Change the options. Click Save.
•To move the saved network and change the order that your BlackBerry® device tries to connect to your saved  networks, click 
Move. Click a new location.
•To delete the saved network, click Delete.
Related information
Options for saved WLANs, 244
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							Prevent your device from connecting to a saved WLAN
1.On the Home screen, click the connections area at the top of the screen, or click the Manage Connections icon.
2.Click Set Up WLAN Network > Saved WLAN Networks.
3.Highlight a saved WLAN.
4.Press the  key > Disable.
Turn on the prompt that appears for hotspots
By default, your BlackBerry® prompts you if you are within range of a saved WLAN that appears to be a hotspot. If you turn off these prompts, you can turn them on again.
1.On the Home screen, click the connections area at the top of the screen, or click the Manage Connections icon.
2.Click Set Up WLAN Network.
3.Press the  key > Options.
4.Select the Prompt me when a saved hotspot is found nearby check box.
5.Press the  key > Save.
Options for saved WLANs
Common options
OptionDescriptionNameType a display name for the WLAN.SSIDType the WLAN name.Security TypeSet the security type that the WLAN supports.Band typeSet the WLAN type. If you do not know the WLAN type, do not change this field.SSID broadcastedSet whether the WLAN broadcasts its SSID.Automatically obtain 
IP address and DNSSet whether your  BlackBerry® device receives a routable IP address, a subnet mask, DNS settings, and 
a gateway address from the WLAN.Allow inter-access 
point handoverSet whether your device remains connected to the WLAN when you move between wireless access 
points.VPN profileIf necessary, set a VPN profile to use with the saved WLAN.IP AddressType the IP address for your device.Subnet maskType the subnet mask for the wireless access point that your device should connect to.Primary DNSType the primary DNS that your device should connect to.Secondary DNSType the secondary DNS that your device should connect to.User GuideManage Connections244 
						

							OptionDescriptionDefault gateway 
addressType the default gateway IP address that your device should connect to.Domain suffixType the domain that your device uses to resolve host names into IP addresses.
WEP options
These options appear if you choose the WEP security type.
OptionDescriptionSelect WEP keySet the type of WEP key for the WLAN.WEP keyType the WEP key for the WLAN in hexadecimal format.
WPA/WPA2 Personal options
These options appear if you choose the WPA/WPA2 Personal security type.
OptionDescriptionPassphraseIf necessary, type the WPA™ or WPA2™-Personal passphrase to connect to the WLAN.
WPA/WPA2 Enterprise options
These options appear if you choose the WPA/WPA2 Enterprise security type.
OptionDescriptionEnterprise Sub-TypeIf necessary, set the enterprise security method for the WLAN.UsernameIf necessary, type the user name that you use to connect to the WLAN.PasswordIf necessary, type the password that you use to connect to the WLAN.CA certificateSet the root certificate that your device should use to verify that it is connecting to the correct WLAN.Client certificateSet the authentication certificate that your device should use to connect to the WLAN.Inner link securityIf necessary, set the security protocol that the WLAN supports for its inner authentication method.TokenSet whether you use a hardware token to connect to the WLAN.Server subjectIf necessary, type the server subject name that your device should use to verify that it is connecting 
to the correct WLAN.Server SANIf necessary, type the server SAN that your device should use to verify that it is connecting to the 
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							Install a root certificate on your device
You might not be able to connect to some WLANs until you install a root certificate on your BlackBerry® device. You can install the root certificate on your computer, and then use the certificate synchronization tool of the BlackBerry® Desktop Software to 
synchronize the root certificate between your device and your computer. For more information, see the Help for the 
BlackBerry Desktop Software, or contact your administrator.
About using WLAN with VPN and software tokens
If you have a WLAN enabled BlackBerry® device and if your organization uses a VPN to control access to its network, you might  be able to log in to the VPN and access your organization's network using a WLAN. If you have a WLAN enabled device, you might also need a software token to connect to your organization's network using a WLAN.
Submit a diagnostic report
1.On the Home screen or in a folder, click the Options icon.
2.Click Networks and Connections > WLAN Network.
3.Press the  key > Troubleshoot > WLAN Diagnostics.
4.Press the  key > Email Report or PIN Report.
Set options for WLAN diagnostic reports
If you set a default recipient, each time that you submit a WLAN diagnostic report, your BlackBerry® device sends the report to 
that recipient. If you want to specify a recipient each time that you submit a report, do not set a default recipient.
1.On the Home screen or in a folder, click the Options icon.
2.Click Networks and Connections > WLAN Network.
3.Press the  key > Troubleshoot > WLAN Diagnostics.
4.Press the  key > Options.
•To include advanced data in WLAN diagnostic reports, change the Display Mode field to Advanced.
•To set a default recipient for WLAN diagnostic reports, type the contact information.
5.Press the  key > Save.
WLAN technology troubleshooting
I cannot connect to a WLAN
Depending on your BlackBerry® device model, the WLAN feature might not be supported.
Try the following actions:
•Verify that you have turned on the connection to the WLAN.
•Verify that you are in a WLAN coverage area.
•Verify that the time on your device is synchronized with the network time.
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							•If the WLAN does not appear in the Set Up WLAN application, it might be hidden. If you know the WLAN name, try connecting to the WLAN manually.
•In the Set Up WLAN application, verify that the options for the WLAN are correct.
•If you switched WLANs manually, switch to another WLAN or set your BlackBerry device to scan for available WLANs.
•If your email account uses a BlackBerry® Enterprise Server, your device might prevent you from connecting to certain 
wireless access points. For more information, contact your administrator.
•If you use PEAP, EAP-TLS, EAP-FAST, EAP-TTLS, or EAP-SIM to connect to a WLAN, verify that you have installed the root  certificate for the certificate authority server that created the certificate for the authentication server.
•If you use EAP-TLS to connect to a WLAN, verify that you have added your authentication certificate to your device.
Related information
Turn on or turn off a network connection, 223
Connect to a WLAN manually, 243
Connect to a WLAN, 243
User GuideManage Connections247 
						

							Bluetooth technology
Bluetooth technology basics
About Bluetooth
Bluetooth® technology is designed to establish a wireless connection between your BlackBerry® device and a Bluetooth enabled device, such as a hands-free car kit or a wireless headset.
Before you can connect your BlackBerry device to a Bluetooth enabled device, you must first turn on Bluetooth technology on both devices and then pair the devices. Pairing establishes a relationship between the devices and usually needs to be done  only once.
After you pair the devices, you can connect the devices when the Bluetooth enabled device is within range of your BlackBerry device (a typical range is approximately 10 meters). For best results, keep your BlackBerry device within direct line of sight of  the Bluetooth enabled device. For example, if your BlackBerry device is on the right side of your body, wear a Bluetooth 
enabled headset in your right ear.
When you turn on Bluetooth technology or when you connect your BlackBerry device to another Bluetooth enabled device,  Bluetooth status indicators appear at the top of the Home screen.
Turn on Bluetooth technology
1.On the Home screen, click the connections area at the top of the screen, or click the Manage Connections icon.
2.Select the Bluetooth check box.
To turn off Bluetooth® technology, clear the Bluetooth check box.
Pair with a Bluetooth enabled device
You must pair your BlackBerry® device with a Bluetooth® enabled device before you can connect to it. For more information about preparing the Bluetooth enabled device for pairing, see the documentation that came with the Bluetooth enabled  device.
1.On the Home screen, click the connections area at the top of the screen, or click the Manage Connections icon.
2.Click Bluetooth Connections > Add New Device > Search.
3.Click a Bluetooth enabled device.
4.If necessary, do one of the following:
•If the Bluetooth enabled device does not have a keyboard (for example, a wireless headset), on your BlackBerry device, type the pairing passkey that either appears on the Bluetooth enabled device or is provided in the documentation that  came with the Bluetooth enabled device. The passkey is most often a numeric or alphanumeric code.
User GuideBluetooth technology248