Blackberry 9788 Smartphone 6 0 User Guide

							If your email account uses a BlackBerry® Enterprise Server, your organization might not have set up some features or might prevent you from using some features or options. If your administrator has set an option for you, a lock indicator appears 
beside the option field.
For more information about the features that are available on your device, contact your wireless service provider or 
administrator, or visit 
www.blackberry.com/go/devices.
Related information
Feature availability, 18
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							Voice commands
Perform an action using a voice command
1.On the Home screen or in a folder, click the Voice Dialing icon.
2.After the beep, say a voice command.
Related information
I can't make calls using a voice command, 58
Available voice commands
Voice commandDescription"Call "Say this voice command to make a call. To perform this task with a Bluetooth® enabled device, such as a handsfree car kit or wireless headset, the paired Bluetooth 
enabled device must support this feature and you must turn on Bluetooth  technology. You cannot make calls to emergency numbers using voice commands."Call  "
Say this voice command to call a specific phone number for a contact that is in your 
contact list. For example, if the contact has a work number and a mobile number,  you can say "call <
contact name> work" to call the work number.
"Call extension "Say this voice command to dial an extension. To perform this task, you must set 
options for dialing extensions. You can dial extensions only within your company."Check my phone number"If you have multiple phone numbers associated with your BlackBerry® device, say 
this voice command to check your active phone number."Check signal strength"Say this voice command to check your wireless coverage level."Check network"Say this voice command to check the wireless network that your device is connected  to."Check battery"Say this voice command to check the battery power level."Repeat"Say this voice command to have the last voice prompt repeated to you."Cancel"Say this voice command to close the voice dialing application.User GuideVoice commands60 
						

							Change the language for voice commands
When you change the language for voice commands, you change the language for voice prompts and the language that you use to make a voice command.
1.On the Home screen or in a folder, click the Options icon.
2.Click Typing and Input > Language.
3.Change the Voice Dialing Language field.
4.Press the  key > Save.
Related information
My device doesn't recognize names or numbers in voice commands, 62
Turn off choice lists for voice commands
If your BlackBerry® device identifies more than one possible match to a voice command, your device presents you with a list of possible matches, or a choice list. You can turn off choice lists so that your device always selects the best match and dials the 
phone number automatically.
1.On the Home screen or in a folder, click the Options icon.
2.Click Call Management > Voice Dialing.
3.Set the Choice Lists field to Always Off.
4.Press the  key > Save.
Change the options for voice prompts
After you say a voice command, voice prompts might prompt you for further information or clarification, or voice prompts  might read out instructions that appear on the screen.
1.On the Home screen or in a folder, click the Options icon.
2.Click Call Management > Voice Dialing.
•To turn off voice prompts, change the Audio Prompts field to No Prompts.
•To turn on voice prompts, change the Audio Prompts field to Basic Prompts.
•To turn on voice prompts and to have the voice prompts read out instructions that appear on the screen, change the 
Audio Prompts field to Detailed Prompts.
3.Press the  key > Save.
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							Improve voice recognition
You can improve voice recognition by completing a short series of prompts that ask you to say specific numbers and words.
1.On the Home screen or in a folder, click the Options icon.
2.Click Call Management > Voice Dialing.
3.In the Voice Adaptation section, click Start.
4.Complete the instructions on the screen.
Troubleshooting: Voice dialing
I can't make calls using a voice command
Try the following actions:
•Verify that your BlackBerry® smartphone is connected to the wireless network.
•If you're using a Bluetooth® enabled device, such as a hands-free car kit or wireless headset, verify that the Bluetooth enabled device supports this feature and that you have paired the Bluetooth enabled device with your BlackBerry smartphone.
•Verify that your keyboard is unlocked.
•Verify that the language that you use to say voice commands is the same as the voice dialing language that you have set in the language options. Certain languages might not be supported.
Related information
Bluetooth technology, 248
Change the language for voice commands, 61
My device doesn't recognize names or numbers in voice commands
Try the following actions:
•Say the first name and the last name of your contact.
•Improve voice recognition of numbers.
Related information
Improve voice recognition, 62
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							Messages
Email
Set up an email address
1.On the Home screen, click the Setup icon.
2.In the Setup section, click the Email Accounts icon.
3.Follow the screens to set up your email address. When your email address is set up correctly, you receive a confirmation message. To view and manage your email messages, on the Home screen, click the 
Messages icon.
Note: In some cases, you might see the following options. If so, select one of the options.
•Internet Mail Account: Use this option to associate your BlackBerry® device with one or more existing email accounts (for 
example, Google Mail™ or Windows Live™ Hotmail®) or to create a new email address for your device.
•Enterprise Account: If your administrator gave you an enterprise activation password, use this option to associate your 
device with your work email account using the BlackBerry® Enterprise Server.
If you are trying to set up an Internet email account (for example, Google Mail or Windows Live Hotmail) or a new email 
address for your device, and do not see this option, contact your administrator or wireless service provider.
Related information
Change options for your personal email account, 71
Composing and sending email
Send an email
1.On the Home screen, click the Messages icon.
2.Press the  key > Compose Email.
3.In the To field, type an email address or a contact name.
4.Type a message.
5.Press the  key > Send.
Related information
Search for a contact in your organization's address book, 174
Personal distribution lists, 178
I can't send messages, 110
Resend a message
You cannot change a text message before you resend it.
In a sent message, press the  key.
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							•To change the message, click Edit. Change the message. Press the  key > Send.
•To change the recipients, click Edit. Highlight a contact. Press the  key > Change Address. Click a new contact. 
Press the 
 key > Send.
•To resend the message without changing it, click Resend.
Related information
I can't send messages, 110
Reply to or forward an email or PIN message
In a message, press the  key.
•To reply to a message, click Reply or Reply to All.
•To forward a message, click Forward or Forward As.
Related information
I can't send messages, 110
Check spelling
You can check spelling in messages, calendar entries, tasks, or memos that you create.
1.Press the  key > Check Spelling.
2.Do any of the following:
•To accept the suggested spelling, click a word in the list that appears.
•To ignore the suggested spelling, press the  key.
•To ignore all instances of the suggested spelling, press the  key > Ignore All.
•To add the word to the custom dictionary, press the  key > Add To Dictionary.
•To stop checking spelling, press the  key > Cancel Spell Check.
Save a draft of a message
When you are composing a message, press the  key > Save Draft.
Attach a file to an email
To attach a file that is saved on your organization's network, your email account must use a BlackBerry® Enterprise Server that  supports this feature. For more information, contact your administrator.
When you are composing an email, press the  key > Attach > File.
•To attach a file that is saved on your BlackBerry device or media card, find and click the file.
•To attach a file that is saved on your organization's network, press the  key > Go To. Find and click the file. If 
necessary, type the credentials that you use to connect to your organization's network.
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							Attach a contact card to a message
You can attach a contact card to an email, a PIN message, or a text message.
1.When you are composing a message, press the  key > Attach > Contact.
2.Find and highlight a contact.
3.Press the  key > Continue.
Related information
I can't attach a file to a text message, 113
Add or change your signature
Depending on your wireless service plan, this feature might not be supported.
1.On the Home screen, click the Messages icon.
2.Press the  key > Options.
•For a work email account, click Email Preferences. If the Message Services field appears, change this field to the 
appropriate email account. If the 
Use Auto Signature check box is not selected, select it. Place your cursor in the field 
that appears.
•For a personal email account, click Email Account Management. Click an email account. Press the  key > Edit.
3.Type a signature.
4.Press the  key > Save.
Your signature is added to your email after you send it.
Change the email address that you use to send messages or meeting invitations
1.On the Home screen or in a folder, click the Options icon.
2.Click Device > Advanced System Settings > Default Services.
3.Change the Messaging (CMIME) field or the Calendar (CICAL) field.
4.Press the  key > Save.
Delete the disclaimer from an email
If your email account uses a BlackBerry® Enterprise Server that supports this feature, the BlackBerry Enterprise Server might 
add a disclaimer to your email after you send it.
When you are composing an email, press the  key > Remove Disclaimer.
To add the disclaimer again, press the  key > Add Disclaimer.
Delete the original text from a reply message
When you are replying to a message, press the  key > Delete Original Text.
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							Set the importance level for an email or PIN message that you send
1.When you are composing an email or PIN message, press the  key > Options.
2.Change the Importance field.
3.Press the  key > Save.
Blind carbon copy a contact
You can blind carbon copy a contact in an email or a PIN message.
When you are composing an email or a PIN message, press the  key > Add Bcc.
Stop a message from sending
You can stop a message from sending only if a clock icon appears beside the message.
1.On the Home screen, click the Messages icon.
2.Highlight the message.
3.Press the  key > Delete.
Viewing and replying to email
About email account icons
Depending on your wireless service plan or administrator, you might be able to associate your BlackBerry® device with a work email account and one or more personal email accounts. If you associate your device with more than one email account, 
multiple email account icons might appear on your device, in addition to the main Messages icon. For more information about 
associating your device with more than one email account, visit 
www.blackberry.com/docs/smartphones and click the link 
under 
Email Setup.
Depending on your theme, a separate icon might appear for text messages.
Search for text in a message, in a file, or on a webpage
To search for text in a presentation, you must view the presentation in text view or in text and slide view.
1.In a message, in a file, in an attachment, or on a webpage, press the  key > Find or Find on Page.
2.Type the text.
3.Press the Enter key.
To search for the next instance of the text, press the  key > Find Next or Find Next on Page.
View email in plain text format
1.On the Home screen, click the Messages icon.
2.Press the  key > Options > Email Preferences.
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							3.If the Message Services field appears, set this field to the appropriate email account.
4.Clear the Enable HTML Email check box.
5.Press the  key > Save.
View an address instead of a display name
In a message, press the  key > Show Address.
To view the display name again, press the  key > Show Name.
Mark a message as opened or unopened
On the Home screen, click the Messages icon.
•To mark a message as opened or unopened, highlight the message. Press the  key > Mark Opened or Mark 
Unopened
.
•To mark all messages that are prior to a specific date as opened, highlight a date field. Press the  key > Mark Prior 
Opened
.
Save a message
Saved messages aren't deleted even if your BlackBerry® device is set to delete messages automatically after a certain period of 
time.
On the Home screen, click the Messages icon.
•To save an email or PIN message, highlight an email or PIN message. Press the  key > Save.
•To save a text message, open a conversation and highlight a text message. Press the  key > Save Message.
Delete a message
On the Home screen, click the Messages icon.
•To delete a message, highlight the message. Press the  key > Delete.
•To delete a saved message, press the  key > View Saved Messages. Highlight the message. Press the  key > 
Delete. If necessary, delete the message from your message inbox as well.
•To delete a range of messages, highlight a message. Press and hold the Shift key. On the trackpad, slide your finger up 
or down. Release the 
Shift key. Press the  key > Delete Messages.
•To delete all messages prior to a certain date, highlight a date field. Press the  key > Delete Prior > Delete.
Note: Email messages that you delete using the Delete Prior menu item are not deleted from the email application on your 
computer during email reconciliation.
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							About flags
You can add flags to email that you receive or send as a reminder to you or the recipients to follow up with the messages. You can use flags of different colors, add follow-up notes, and set due dates so that your BlackBerry® device reminds you to return 
to the email.
If wireless email reconciliation is turned on and your email account uses a BlackBerry® Enterprise Server that supports flags, 
changes that you make to flags on your device should be reflected in the email application on your computer. Likewise,  changes that you make to flags in the email application on your computer should be reflected on your device.
If wireless email reconciliation is turned off, you can still manage flags for email on your device.
Add, change, or remove a flag
When you are composing or viewing an email, press the  key.
•To add a flag, click Flag for Follow Up. Set the flag properties. Press the  key > Save.
•To change a flag, click Flag Properties. Change the flag properties. Press the  key > Save.
•To remove a flag, click Clear Flag.
Note: If you make changes to a flag in an email that you sent, the changes are reflected only on your BlackBerry® device and 
are not sent to the recipient.
Change how a message inbox displays messages
1.On the Home screen, click the Messages icon.
2.Press the  key > Options > Message Display and Actions.
•To change the order of the subject line and sender, change the Display Order field.
•To change how messages are separated, change the Separators field.
•To change how many messages can fit on the screen, change the Display Message Header On field.
3.Press the  key > Save.
Group email by subject
1.On the Home screen, click the Messages icon.
2.Press the  key > Options > Message Display and Actions.
3.Change the Display Style field to Group by Subject.
4.Press the  key > Save.
To stop grouping email by subject, change the Display Style field to Single Messages.
Use color to differentiate work messages from other messages
To perform this task, your work email account must use a BlackBerry® Enterprise Server that supports this feature. For more  information, contact your administrator.
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