Blackberry 9788 Smartphone 6 0 User Guide

							About fixed dialing
If you turn on fixed dialing, you can only make calls to contacts that appear in your fixed dialing list and to official emergency access numbers (for example, 911 or 112).
If your wireless service plan includes text messaging, you can also send text messages to contacts that appear in your fixed dialing list.
To use fixed dialing, your wireless service provider must set up your SIM card for this service and provide you with a SIM card 
PIN2 code. Depending on your wireless service provider and wireless network, this feature might not be supported.
Turn on fixed dialing
To perform this task, your BlackBerry® device must use a SIM card, and your wireless service provider must set up your SIM 
card for this service and provide you with a SIM card PIN2 code.
1.From the Home screen, press the  key.
2.Press the  key > Options > FDN Phone List.
3.Press the  key > Enable FDN Mode.
4.Type your PIN2 code.
5.Press the  key on the keyboard.
To turn off fixed dialing, press the  key > Disable FDN Mode.
Related information
I can't make or receive calls, 57
Add, change, or delete a contact in your fixed dialing list
To perform this task, your wireless service provider must set up your SIM card for this service and provide you with a SIM card 
PIN2 code.
1.From the Home screen, press the Send key.
2.Press the  key > Options > FDN Phone List.
•To add a contact, press the  key > New. Type your PIN2 code. Press the  key. Type a name and phone 
number.
•To change a contact, press the  key > Edit. Change the contact information.
•To delete a contact, highlight a contact. Press the  key > Delete.
3.Press the  key > Save.
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							About smart dialing
With the smart-dialing feature, you can set a default country code and area code for phone numbers in the Contacts 
application so that you do not have to dial a country code and area code each time that you make a call, unless the country 
code or area code are different from the default codes that you set. Some country codes are not supported by the smart-
dialing feature.
In the smart-dialing options, you can also specify the main phone number for an organization that you call frequently so that 
you can quickly call a contact in that organization by dialing only the extension for the contact. If you add contacts from that  organization to your contact list, when you add their phone numbers, you can type only the extensions instead of typing out 
the main phone number for the organization.
Related information
I can't make or receive calls, 57
Set the default country code and area code
1.From the Home screen, press the  key.
2.Press the  key > Options > Smart Dialing.
3.Set the Country Code and Area Code fields.
4.If necessary, set the Local Country Code field and International Dialing Digits field.
5.In the National Number Length field, set the default length for phone numbers in your country.
6.Press the  key > Save.
Note: When you determine the default length for phone numbers, include your area code and local number, but do not 
include your country code or the National Direct Dialing prefix.
Set options for dialing extensions
1.From the Home screen, press the  key.
2.Press the  key > Options > Smart Dialing.
3.In the Number field, type the main phone number for an organization.
4.In the Wait For field, set how long your BlackBerry® device waits before dialing an extension.
5.In the Extension Length field, set the default length for extensions.
6.Press the  key > Save.
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							Conference calls
About conference calls
You can create two types of conference calls with your BlackBerry® device. If your organization or a conferencing service has 
provided you with a conference call bridge number, you can create conference call meetings in the calendar on your device or  computer. Conference call meetings allow participants who have a BlackBerry device to enter the conference call meeting with a one-touch Join Now option, if this feature is supported on their device, so that they do not have to dial the conference call 
bridge number and access codes. If you do not have a conference call bridge number, you can create a conference call by 
calling other contacts and joining the calls together.
Make a conference call
Depending on your wireless service provider or your wireless service plan, this feature might not be supported.
If your BlackBerry® device is connected to a CDMA network, you cannot join more than two contacts to a conference call.
1.During a call, press the  key > Add Participant.
2.Type a phone number or highlight a contact.
3.Press the  key.
4.During the new call, press the  key to join your first contact to the conference call.
5.To join another contact to the call, repeat steps 1 to 4.
Related information
Place a call on hold, 41
Create a phone number link for a conference call
1.Type a phone number for the conference call bridge.
2.Type X and the access code.
Speak privately with a contact during a conference call
You can perform this task only if you make a conference call by joining calls together, and not if you create a conference call 
meeting in the calendar.
1.During a conference call, press the  key > Split Call.
2.Click a contact.
To return to the conference call, press the  key > Join Conference.
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							Disconnect a contact from a conference call
You can perform this task only if you make a conference call by joining calls together, and not if you create a conference call 
meeting in the calendar.
1.During a conference call, press the  key > Drop Call.
2.Click a contact.
Leave a conference call
You can perform this task only if you make a conference call by joining calls together, and not if you create a conference call  meeting in the calendar.
If you make a conference call, you can leave the conference call and the call continues without you. Depending on your 
wireless service provider, this feature might not be supported.
During a conference call, press the  key > Transfer or Flash.
Call logs
About call logs
Call logs appear in the Phone application and show the status of recent calls by showing either a missed call indicator, placed  call indicator or received call indicator. A call log also includes the date of the call, the phone number, and the estimated 
duration of the call. For more information about the exact duration of a call, contact your wireless service provider.
The phone list view option allows you to sort how call logs appear in the Phone application. Depending on how you set your 
call logging options, you can also view call logs in the Messages application. Depending on your theme, when you miss a call, a 
missed call indicator might also appear at the top of the Home screen.
You can also add notes to call logs or send call logs as email messages. Unless you delete a call log, it is stored on your 
BlackBerry® device for 30 days.
Send a call log
1.From the Home screen, press the  key.
2.Highlight a call log.
3.Press the  key > View > History.
4.Highlight a call log
5.Press the  key > Forward.
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							Delete call logs
1.From the Home screen, press the  key.
2.Do one of the following:
•To delete a single call log, highlight a call log.
•To delete a range of call logs, highlight a call log. Press and hold the Shift key. On the trackpad, slide your finger up or 
down. Release the 
Shift key.
3.Press the  key > Delete.
Add, change, or delete call log notes
1.From the Home screen, press the  key.
2.Highlight a call log.
3.Press the  key > View > History.
4.Click a call log.
5.Press the  key.
•To add notes, click Add Notes. Type call notes.
•To change notes, click Edit Notes. Change the call notes.
•To delete notes, click Edit Notes. Press the  key > Clear Field.
6.Press the  key > Save.
View or hide call logs in the Messages application
You can set your BlackBerry® device to show call logs, including missed calls, in the Messages application.
1.From the Home screen, press the  key.
2.Press the  key > Options > Call Logs and Lists.
•To show recent and missed calls in the Messages application, select the All Calls option.
•To hide call logs in the Messages application, select the None option.
3.Press the  key > Save.
Multiple phone numbers
About multiple phone numbers
When you have multiple phone numbers associated with your BlackBerry® device, you can switch the phone number that you 
use as your active phone number. You have multiple phone numbers associated with your device if one of the following  situations applies:
•Your device uses a SIM card and your SIM card supports more than one phone number.
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							•Your wireless service provider has set up your device to support more than one phone number.
•Your wireless service provider has provided you with a phone number, and your organization has provided you with a BlackBerry® MVS Client phone number.
If your SIM card supports more than one phone number, you can make calls using your active phone number only, but you  receive calls to all phone numbers. If you are already on a call, you receive calls to your active phone number only, and any 
calls that you receive to your other phone numbers receive a busy signal or are sent to voice mail.
If your wireless service provider has set up your device to support more than one phone number, you can make calls and  receive calls using your active phone number only. Any calls that you receive to your other phone numbers receive a busy 
signal or are sent to voice mail.
If your wireless service provider has provided you with a phone number, and your organization has provided you with a  BlackBerry MVS Client phone number, you can make calls using your active phone number only, but you receive calls to all 
phone numbers. If you are already on a call, you can receive calls to all phone numbers.
If your wireless service plan supports text messaging, the first phone number that appears in the drop-down list at the top of 
the screen in the phone application is the phone number that you use to send and receive text messages.
You can change call waiting, call forwarding, and voice mail options for each phone number associated with your device.
Switch the active phone number
1.From the Home screen, press the  key.
2.Click your phone number at the top of the screen.
3.Click the phone number that you want to set as the active phone number.
Related information
My phone number appears as Unknown in the Phone application, 57
I can't make or receive calls, 57
Phone options
Turn on dialing from the Lock screen
1.On the Home screen or in a folder, click the Options icon.
2.Click Security > Password.
3.Select the Allow Outgoing Calls While Locked check box.
4.Press the  key > Save.
Sort phone numbers or contacts on the Phone screen
1.From the Home screen, press the  key.
2.Press the  key > Options > Call Logs and Lists.
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							•To sort phone numbers or contacts by frequency of use, change the Phone List View field to Most Used.
•To sort contacts alphabetically by contact name, change the Phone List View field to Name.
•To sort phone numbers or contacts by most recent use, change the Phone List View field to Most Recent.
3.Press the  key > Save.
Hide or display your phone number when you make calls
Your wireless network can override the option that you choose.
1.From the Home screen, press the  key.
2.Press the  key > Options > In-call Settings.
•To hide your phone number when you make calls, change the Restrict My Identity field to Always.
•To display your phone number when you make calls, change the Restrict My Identity field to Never.
•To allow your wireless network to decide whether to hide or display your phone number, change the Restrict My 
Identity
 field to Network Determined.
3.Press the  key > Save.
Turn off the prompt that appears before you delete items
You can turn off the prompt that appears before you delete messages, call logs, contacts, calendar entries, tasks, memos, or 
passwords.
1.On the Home screen, click the application icon for an application that prompts you before you delete items.
2.Press the  key > Options.
3.If necessary, click General Options.
4.Clear the Confirm Delete check box.
5.Press the  key > Save.
Change how you answer or end calls with the holster
1.From the Home screen, press the  key.
2.Press the  key > Options > In-call Settings.
•To answer calls automatically when you remove your BlackBerry® device from the holster, change the Auto Answer 
Calls
 field to Out of Holster.
•To stop answering calls automatically when you remove your device from the holster, change the Auto Answer Calls 
field to Never.
•To end calls automatically when you insert your device in the holster, change the Auto End Calls field to Into Holster.
•To stop ending calls automatically when you insert your device in the holster, change the Auto End Calls field to Never.
3.Press the  key > Save.
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							Reset a call timer
A call timer provides the estimated duration of calls. For more information about the exact duration of a call, contact your wireless service provider.
1.From the Home screen, press the  key.
2.Press the  key > Status > Last Call or Total Calls > Clear Timer.
3.Press the  key > Save.
About TTY support
When you turn on TTY support and you connect your BlackBerry® device to a TTY device that operates at 45.45 bits per second, 
you can make calls to and receive calls from TTY devices. Your BlackBerry device is designed to convert received calls to text  that you can read on your TTY device.
If your TTY device is designed for use with a 2.5-mm headset jack, you must use an adapter accessory to connect your TTY device to your BlackBerry device. To get an adapter accessory that Research In Motion has approved for use with your 
BlackBerry device, visit 
www.shopblackberry.com.
Turn on TTY support
1.From the Home screen, press the  key.
2.Press the  key > Options > TTY.
3.Change the TTY field to On.
4.Press the  key > Save.
A TTY indicator appears in the connections area at the top of the Home screen.
To turn off TTY support, change the TTY field to Off.
Phone shortcuts
Depending on the typing input language that you are using, some shortcuts might not be available.
Change your ring toneFrom the Home screen, press the  key. Press the  key > Phone 
Ring Tones
.
Check your voice mailPress and hold 1.Set up speed dial for a contactFrom the Home screen or in the phone application, press and hold the key 
that you would like to assign speed dial to.Add an extension to a phone numberPress the Alt key and X. Type the extension number.User GuidePhone56 
						

							Type a letter in a phone number fieldPress the Alt key and the letter key.Insert a plus sign (+) when typing a phone numberPress OTurn on or turn off the speakerphone during a callPress the  key on the keyboard.Stop listening to a call with a wireless headsetPress the  key on the keyboard.Change the active phone numberFrom the Home screen, press the  key. Click your phone number at 
the top of the screen. Click a phone number.
Troubleshooting: Phone
I can't make or receive calls
Try the following actions:
•Verify that your BlackBerry® device is connected to the wireless network.
•Verify that your wireless service plan includes phone or voice services.
•If you can't make calls and fixed dialing is turned on, verify that the phone number for your contact appears in your  fixed dialing list or turn off fixed dialing.
•If you have traveled to another country and you haven't changed your smart-dialing options, dial the full phone  number, including the country code and area code, for your contact.
•If you're not receiving calls, verify that call blocking and call forwarding are turned off.
•Your device or your SIM card might support more than one phone number, even if you only have one phone number. 
Verify that your phone number is set as your active phone number.
•If you have more than one phone number associated with your device, verify that the phone number that you want to 
make calls from and receive calls to is set as your active phone number.
Related information
Fixed dialing and smart dialing, 48
Call waiting, call forwarding, and call blocking, 47
Switch the active phone number, 54
My phone number appears as Unknown in the Phone application
If your BlackBerry® device uses a SIM card, try changing the phone number on your SIM card to change how your phone 
number appears in the Phone application.
1.On the Home screen or in a folder, click the Options icon.
2.Click Device > Advanced System Settings > SIM Card.
3.Highlight the phone number.
4.Press the  key > Edit SIM Phone Number.
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							5.Type your phone number.
6.Click OK.
I can't check my voice mail
Try the following actions:
•If you have more than one phone number associated with your BlackBerry® device and you're trying to check your voice mail using a shortcut key, your device calls the voice mail access number for your active phone number. Check the  voice mail for your alternate phone number.
•You need a voice mail access number to check your voice mail. To obtain a voice mail access number, contact your wireless service provider or administrator.
Related information
Switch the active phone number, 54
I can't make calls using a voice command
Try the following actions:
•Verify that your BlackBerry® smartphone is connected to the wireless network.
•If you're using a Bluetooth® enabled device, such as a hands-free car kit or wireless headset, verify that the Bluetooth enabled device supports this feature and that you have paired the Bluetooth enabled device with your BlackBerry smartphone.
•Verify that your keyboard is unlocked.
•Verify that the language that you use to say voice commands is the same as the voice dialing language that you have set in the language options. Certain languages might not be supported.
Related information
Bluetooth technology, 248
Change the language for voice commands, 61
I can't change the number of times that my device rings
Depending on your wireless service provider, you might not be able to choose the length of time that your BlackBerry® device 
rings before the call is picked up by voice mail. For more information, contact your wireless service provider.
Some features aren't available on my device
The availability of certain features on your BlackBerry® device might be affected by items such as your device model and  wireless service plan.
Depending on your messaging service plan, some features or options might not be available in the message options on the  Email Preferences screen.
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