Xerox Phaser 6115MFP User Manual

							Print-Quality Problems
Phaser® 6115MFP Multifunction Product
11-28
The print or color density is uneven
Irregular print or mottled image appears
Probable Causes Solutions
One or more of the toner cartridges may be 
defective or low.Remove the toner cartridges and check for 
damage. If it is damaged, replace it.
The transfer unit is installed incorrectly. Remove and reinstall the transfer roller.
The imaging unit is defective. Remove the imaging unit and check for 
damage. If it is damaged, replace it.
The product is not level. Place the product on a flat, hard, level surface.
Probable Causes Solutions
The media is moist from humidity. Adjust the humidity in the media storage area.
Remove the moist media and replace it with 
new, dry media.
Unsupported media (wrong size, thickness, type, 
etc.) is being used.Use Xerox-approved media. See Supported 
Paper and Media on page 6-2.
One or more of the toner cartridges may be 
defective.Remove the toner cartridges and check each 
for damage. If one or more is damaged, 
replace it.
The imaging unit is defective. Remove the imaging unit and check for 
damage. If it is damaged, replace it.
The two fuser separator levers are adjusted for 
envelope printing.Return both green fuser separator levers to 
the plain paper setting.
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							Print-Quality Problems
Phaser® 6115MFP Multifunction Product
11-29
There is insufficient fusing or the image comes off when rubbed
There are toner smudges or residual images
Probable Causes Solutions
The two fuser separator levers are adjusted for 
envelope printing.Return both green fuser separator levers to 
the plain paper setting.
The media is moist from humidity. Remove the moist media and replace it with 
new, dry media.
Unsupported media (wrong size, thickness, type, 
etc.) is being used.Use Xerox-approved media. See Supported 
Paper and Media on page 6-2.
Media type is set incorrectly. When printing envelopes, labels, postcards, 
thick stock, or transparencies, specify the 
appropriate media type in the product driver.
Probable Causes Solutions
The two fuser separator levers are adjusted for 
envelope printing.Return both green fuser separator levers to 
the plain paper setting.
One or more of the toner cartridges are defective or 
installed incorrectly.Remove the toner cartridges and check each 
for damage. If one or more is damaged, 
replace it.
The two green fuser separator levers are adjusted 
for envelope printing.Return both green fuses separator levers to 
the plain paper setting.
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							Print-Quality Problems
Phaser® 6115MFP Multifunction Product
11-30
There are toner smudges on the back side of the page (whether or not it has been 
duplexed)
Abnormal areas (white, black, or color) appear in a regular pattern
Probable Causes Solutions
The two fuser separator levers are adjusted for 
envelope printing.Return both green fuser separator levers to 
the plain paper setting.
The media transfer belt is dirty. Clean the media transfer belt. If you think the 
transfer belt should be replaced, contact 
Technical Support with the error information.
The media path is dirty with toner. Print several blank sheets and the excess 
toner should disappear.
One or more of the toner cartridges are defective. Remove the toner cartridges and check each 
for damage. 
If one or more is damaged, replace it.
The imaging unit is defective. Remove the imaging unit and check for 
damage. If it is damaged, replace it.
Probable Causes Solutions
The laser lens is dirty. Clean the laser lens.
A toner cartridge may be defective. Remove the toner cartridge with the color 
causing the abnormal image. Replace it with a 
new toner cartridge.
The imaging unit is defective. Remove the imaging unit and check for 
damage. If it is damaged, replace it.
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							Print-Quality Problems
Phaser® 6115MFP Multifunction Product
11-31
Image defects
Lateral lines or bands appear on image
Probable Causes Solutions
The laser lens is dirty. Clean the laser lens.
A toner cartridge may be leaking. Remove the toner cartridges and check for 
damage. If it is damaged, replace it.
A toner cartridge may be defective. Remove the toner cartridge with the color 
causing the abnormal image.
Replace it with a new toner cartridge.
The imaging unit may be defective. Remove the imaging unit and check for 
damage. If it is damaged, replace it.
Probable Causes Solutions
The product is not level. Place the product on a flat, hard, level surface.
The media path is dirty with toner. Print several sheets and the excess toner 
should disappear.
One or more of the toner cartridges may be 
defective.Remove the toner cartridges and check each 
for damage. If one or more is damaged, 
replace it.
The imaging unit is defective. Remove the imaging unit and check for 
damage. If it is damaged, replace it.
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							Print-Quality Problems
Phaser® 6115MFP Multifunction Product
11-32
Colors look drastically wrong
Colors are not registering properly; colors are mixed or have page-to-page variation
The color has a poor reproduction or has poor color density
Probable Causes Solutions
One or more of the toner cartridges may be 
defective.Remove the toner cartridges and verify that 
the toner is distributed evenly on each 
cartridge roller, and reinstall the toner 
cartridges.
One or more of the toner cartridges may be low or 
empty.Check the control panel for an 
X LOW or X 
EMPTY
 message. If necessary, replace the 
specified toner cartridge.
Check the Color Matching settings in the product 
driver or your application.
Probable Causes Solutions
The top cover is not properly closed. Make sure that the top cover is closed.
The imaging unit is not correctly seated. Remove the imaging unit and reinstall it.
One or more of the toner cartridges may be 
defective.Remove the toner cartridges and check each 
for damage. If one or more is damaged, 
replace it.
The media is moist from humidity. Remove the moist media and replace it with 
new, dry media.
Probable Causes Solutions
The imaging unit may be defective. Remove the imaging unit and check for 
damage. If it is damaged, replace it.
Check the Color Matching settings in the product 
driver or your application.
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							Status, Error, and Service Messages
Phaser® 6115MFP Multifunction Product
11-33
Status, Error, and Service Messages
This section includes:
■Status Messages on page 11-33
■Error Messages on page 11-34
■Getting Help on page 11-38
Status, error, and service messages are displayed in the control panel message window. They 
provide information about your product and help you locate many problems. When the 
condition associated with a displayed message has changed, the message is cleared from the 
window.
Status Messages
Message Definition Solutions
CANCELLING JOBThe job is being cancelled.  No action needed.
*ENERGY SAVE*The machine is in Energy Saver 
mode to reduce power 
consumption during periods of 
inactivity.
*PLEASE WAIT!*After replacing a toner cartridge, 
or after rebooting your machine 
after environmental changes, 
your machine automatically 
pauses to do an Auto-Image 
Density Control (AIDC) cycle. 
This process is provided to make 
reliable machine operation with 
optimum output quality possible. 
The machine is warming up.
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							Status, Error, and Service Messages
Phaser® 6115MFP Multifunction Product
11-34
Error Messages
Message Definition Solutions
TRAY [1] [2] EMPTYTray 1 or Tray 2 ran out of paper. Load media into the specified tray.
*CANNOT 
CONNECT*
XXX ServerWhile the scanned document 
was being sent in Scan mode, a 
connection with the specified 
server could not be established.Check the Network and E-mail 
settings and send the data again.
*IP ADDRESS NOT 
SET*
SMTP ServerThe IP address of the SMTP 
server could not be obtained 
from the DNS server.Check the Network and E-mail 
settings and send the data again.
*COMM. ERROR*
SMTP ServerWhile data was being sent in 
Scan mode, the connection to 
the server was cut.Check the Network and E-mail 
settings and send the data again.
*DISCONNECT*
SMTP ServerIn Scan mode, the connection to 
the server was cut.Check the Network and E-mail 
settings and send the data again.
DOC. FEED COVER 
OPEN
CLOSE DOC. FEED 
COVERThe ADF feed cover is open. Close the ADF feed cover.
DOCUMENT COVER 
OPEN 
CLOSE DOCUMENT 
COVERThe document is loaded into the 
ADF, but the ADF is open.Close the ADF.
IMAGING UNIT
ENDThe drum cartridge has reached 
the end of its service life.Replace the drum cartridge.
IMAGING UNIT
LOWThe drum cartridge is near the 
end of its life.Prepare a new drum cartridge.
IMAGING UNIT
NOT INSTALLEDThe drum cartridge is not 
installed.Install the drum cartridge.
IMAGING UNIT END 
CHANGE DRUMThe waste toner bottle in the 
drum cartridge is full.Replace the drum cartridge.
DUPLEX COVER 
OPENCLOSE 
DUPLEX COVERDuplex cover is open. Close the duplex cover.
FILE FULL
PRESS ANY KEYThe memory has becomes full 
while scanning a document in 
Scan mode.Turn the machine off, and then, after 
waiting a few seconds, turn it on 
again.
Decrease the amount of data to be 
scanned (for example, by decreasing 
the resolution), and then try scanning 
again.
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							Status, Error, and Service Messages
Phaser® 6115MFP Multifunction Product
11-35
TOP COVER OPEN
CLOSE TOP COVERThe engine cover is open. Close the engine cover.
*JOB CANCELED*While a document was being 
scanned from the original glass 
in Scan mode, more than one 
minute had passed after the first 
page of the document was 
scanned or the data could not be 
sent. Therefore, the scan job 
was automatically canceled.Turn the machine off, and then, after 
waiting a few seconds, turn it on 
again.
When sending multiple pages, for 
example, from a book, scan the first 
page, and then scan the next page 
within one minute.
INCORRECT PAPER
LOAD PAPER(XX)ID card copying is specified, but 
paper of a size other than A4, 
Letter or Legal is loaded in the 
paper tray.Load A4, Letter- or Legal-size paper 
in the paper tray. ID card copying 
cannot be used with paper of a size 
other than A4, Letter or Legal.
MEDIA TYPE 
ERROR 
LOAD CORRECT 
MEDIATRANSPARENCY was selected 
as the paper type, but paper 
other than transparencies is 
loaded into Tray 1.Load the correct media type in Tray 1.
A setting other than 
TRANSPARENCY was selected 
as the paper type, but 
transparencies are loaded into 
Tr a y  1 .
MEMORY FULL
PRESS ANY KEYThe machine has received more 
data than can be processed with 
its internal memory.Cancel the current job.
Turn the machine off, and then, after 
a few seconds, turn it on again. 
Decrease the amount of data to be 
printed (for example, by decreasing 
the resolution), and then try printing 
again.
LOAD CORRECT 
PAPERDuplex (2-Sided) printing is 
specified, but no paper 
compatible with duplex (2-Sided) 
printing is loaded.Load paper compatible with duplex 
(2-Sided) printing. Only plain and 
letterhead paper are compatible with 
duplex (2-Sided) printing.
*NO NETWORK 
SETTING*The network settings had not 
been completely specified when 
the machine was switched to 
Scan mode.Before scanning in Scan mode, 
specify the network settings in the 
NETWORK SETTING menu.
*NOT CORRECT 
E-MAIL ADDRESS*An email address was not 
programmed in the one-touch 
dial key or speed dial number.
(This message appears if a fax 
number or email address is 
programmed for group dialing.)Before sending scan data using one-
touch dial keys or speed dial 
numbers, register an email address 
with the one-touch dial key or speed 
dial number.
*NOT REGISTERD*An email address was not 
programmed in the one-touch 
dial key or speed dial number. Message Definition Solutions
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							Status, Error, and Service Messages
Phaser® 6115MFP Multifunction Product
11-36
ORIGINAL DOC. 
JAM 
OPEN DOC. FEED 
COVERMedia has misfed in the ADF. Locate and remove the misfeed.
OUTPUT BIN FULL
REMOVE PAPERThe output bin is full of media. Remove all media from the output 
bin.
PAPER EMPTY
LOAD PAPER (XX)Tray X (Tray 1 or Tray 2) ran out 
of paper.Load paper into the specified paper 
tray.
PAPER JAM 
OPEN DUPLEX 
COVERMedia has misfed in the duplex 
option.Locate and remove the misfeed.
PAPER JAM
OPEN TOP COVERMedia has misfed in fuser area 
or transfer roller area.Locate and remove the misfeed.
PAPER MISFEED 
OPEN TOP COVERMedia has misfed while being 
pulled from the tray.Locate and remove the misfeed.
PAPER SIZE 
ERROR 
LOAD PAPER (XX)The size of the media loaded in 
the media tray is incorrect.Load the correct media size in the 
specified tray.
REMOVE ORIG. IN 
ADFID card copying is specified, but 
the document is loaded into the 
ADF.Remove the document from the ADF. 
ID card copying can only be used with 
a document placed on the original 
glass.
SCANNER UNIT 
OPEN
CLOSE SCANNER 
UNITOpen the scanner unit. Close the scanner unit.
*SERVER MEMORY 
FULL*
SMTP ServerThe memory of the SMTP server 
has become full.The server memory is full. Free up 
some space on the disk such as by 
contacting your server administrator.
SET ORIGINAL TO 
ADF2in1 or collated copying is 
specified, but the document is 
not loaded into the ADF.Load the document into the ADF. 2in1 
and collated copying can only be 
used with a document loaded into the 
ADF.
X TONER 
EMPTYToner cartridge X has become 
empty.
(This message appears if 8 
TONER EMPTY STOP on the 
MACHINE SETTING menu is set 
to ON(FAX) or OFF.)Replace the specified toner cartridge.
X TONER
INCORRECTThe X toner cartridge is an 
unapproved type.Install a Xerox toner cartridge of the 
appropriate type (AM, EU, AP or JP). Message Definition Solutions
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							Status, Error, and Service Messages
Phaser® 6115MFP Multifunction Product
11-37
Service Messages
X TONER
LOWThe X toner cartridge is low and 
should be replaced within 200 
pages at 5% coverage of 
letter/A4 pages. Prepare the specified color toner 
cartridge.
X TONER
NOT INSTALLEDToner cartridge X is not installed. Install the specified toner cartridge.
X TONER EMPTY
CHANGE X TONERThe X toner cartridge is empty.
(This message appears if 8 
TONER EMPTY STOP on the 
MACHINE SETTING menu is set 
to ON.)Replace the toner cartridge.
TONER LIFE END
CHANGE X TONERThe X toner cartridge is empty. Replace the toner cartridge.
Message Definition Solutions
*CAUTION!* 
MACHINE 
TROUBLE 
CALL SERVICE(XX)An error has been detected with 
the item indicated “XX” in the 
service message.Reboot the machine. This often 
clears the service message, and 
machine operation can resume. 
If the problem persists, contact 
Technical Support. Message Definition Solutions
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