Xerox Phaser 6115MFP User Manual

							Clearing Paper Jams
Phaser® 6115MFP Multifunction Product
11-8 8.Place the drum cartridge back in the product.
9.Carefully close the top cover.
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6115-024
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							Clearing Paper Jams
Phaser® 6115MFP Multifunction Product
11-9 10.Lower the scanner unit.
Clearing Paper Jams from Tray 1
1.Remove the cover from Tray 1.
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6115-012
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							Clearing Paper Jams
Phaser® 6115MFP Multifunction Product
11-10 2.Carefully pull the jammed paper out of the tray.
3.Reattach the Tray 1 cover.
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6115-017
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							Clearing Paper Jams
Phaser® 6115MFP Multifunction Product
11-11
Clearing Paper Jams from Tray 2
1.Pull Tray 2 out from the product.
2.Lift off the cover on Tray 2.
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							Clearing Paper Jams
Phaser® 6115MFP Multifunction Product
11-12 3.Carefully remove the jammed paper in the direction of the arrow, as shown below.
4.Remove all media from Tray 2.
5.Fan the paper to prevent paper jams.
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							Clearing Paper Jams
Phaser® 6115MFP Multifunction Product
11-13 6.Place the media back in Tray 2.
7.Place the cover back on Tray 2 and reinsert Tray 2 back into the product.
Clearing Paper Jams in the Duplex Unit
1.Open the duplex unit cover.
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6115-034
6115-060
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							Clearing Paper Jams
Phaser® 6115MFP Multifunction Product
11-14 2.Carefully remove the jammed paper in the direction of the arrow, as shown below.
3.Close the duplex unit cover.
Clearing Paper Jams in the ADF
1.Open the ADF feed roller cover.
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6115-052
6115-079
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							Clearing Paper Jams
Phaser® 6115MFP Multifunction Product
11-15 2.Carefully remove the jammed paper in the direction of the arrow, as shown below.
3.Lift the ADF cover.
4.Turn the ADF feed roller in the direction of the arrows as shown below to remove the 
jammed paper.
6115-080
6115-081
6115-082
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							Clearing Paper Jams
Phaser® 6115MFP Multifunction Product
11-16 5.Close the ADF cover.
6.Close the ADF feed roller cover.
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6115-084
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							Clearing Paper Jams
Phaser® 6115MFP Multifunction Product
11-17
Solving Problems with Paper Jams
Frequent jams in any area indicate that area should be checked, repaired, or cleaned. Repeated 
jams may also happen if you’re using unsupported print media.
The Product Pulls Multiple Sheets Together
Paper Jam Message Stays On
Duplex Unit Jams
Probable Causes Solutions
The paper tray is too full. Remove the some of the paper. Do not load 
paper past the fill line.
The front edges of the paper are not even.  Remove the media and even up the front edges, 
and then reload it.
The media is moist from humidity.  Remove the moist media, and then replace it with 
new, dry media.
Too much static electricity is present.  Do not fan transparencies.
Probable Causes Solutions
Top cover needs to be opened and closed again 
to reset the product.Open and close the top cover of the product 
again. 
Some paper remains jammed in the product. Recheck the media path and make sure that you 
have removed all of the jammed paper.
Probable Causes Solutions
Unsupported media (wrong size, thickness, type, 
etc.) is being used.Use only Xerox-approved media. See Supported 
Paper and Media on page 6-2.
Recheck the media path inside the duplex unit 
and make sure that you have removed all of the 
jammed paper.
Plain paper, recycled paper, and letter head can 
be auto duplexed if the duplex unit is installed 
and the media type is set properly in the driver. 
See Supported Paper and Media on page 6-2.Make sure that you have not mixed media types 
in Tray 1.
Do not duplex envelopes, labels, transparencies, 
thick stock, postcard, or glossy stock.
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