Xerox Phaser 6115MFP User Manual

							Clearing Paper Jams
Phaser® 6115MFP Multifunction Product
11-18
ADF Jams
Media Is Misfeeding
Probable Causes Solutions
Unsupported media (wrong size, thickness, type, 
etc.) is being used.Do not use media that is too thick.
Use only Xerox-approved media. See Supported 
Paper and Media on page 6-2.
The documents loaded in the ADF exceed the 
maximum capacity allowed.Place fewer documents in the ADF.
The document guides are improperly adjusted. Ensure the media guides fit snugly against the 
media loaded in the ADF.
Probable Causes Solutions
The media is not correctly positioned in the tray. Remove the misfed media and reposition the 
media properly in the tray.
The number of sheets in the tray exceeds the 
maximum sheets allowed.Remove the excess media and reload the correct 
number of sheets in the tray. 
The media guides are not correctly adjusted to 
the media size.Adjust the media guides in Tray 1 to match the 
size of the media.
Warped or wrinkled media is loaded in the tray. Remove the media, smooth it out, and reload it. If 
it still misfeeds, do not use that media.
The media is moist from humidity. Remove the moist media and replace it with new, 
dry media. 
Unsupported media (wrong size, thickness, 
type, etc.) is being used.Custom-sized media, envelopes, labels, 
postcards, thick stock, or transparencies are 
loaded in Tray 2.
Special media must be loaded in Tray 1 only.
Use Xerox-approved media. See Supported 
Paper and Media on page 6-2.
The recommended transparency or label sheet 
is facing the wrong way in Tray 1.Load the transparencies or label sheets according 
to the manufacturer’s instructions.
Envelopes are facing the wrong way in Tray 1. Load the envelopes in Tray 1 with the flaps facing 
down.
If the flaps are on the long edge, load the 
envelopes with the flap toward the left of the 
product with the flaps facing down.
Transparencies have collected static electricity 
in the tray.Remove the transparencies and load them in Tray 
1 one sheet at a time. Do not fan transparencies 
before loading them. 
The media feed roller is dirty. Clean the media feed roller. For more details, 
refer to Maintenance and Cleaning on page 10-2. 
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							Product Troubleshooting
Phaser® 6115MFP Multifunction Product
11-19
Product Troubleshooting
This section contains:
■General Troubleshooting on page 11-19
■Duplex Problems on page 11-21
■Driver Problems on page 11-21
General Troubleshooting
Product Will Not Turn On
Cannot Print the Configuration Page
Probable Causes Solutions
The power cord is not correctly plugged into the 
outlet.Turn off the product, confirm that the power 
cord is correctly plugged into the outlet, and 
then turn on the product.
Something is wrong with the outlet connected to the 
product.Plug another electrical appliance into the 
outlet and see whether it operates properly.
The power switch is not correctly turned on (I 
position).Turn the power switch off (O position), then 
turn it back to the on (I position). 
The product is connected to an outlet with a voltage 
or frequency that does not match the product 
specifications.Use a power source with the specifications 
listed in Electrical Safety on page 1-2.
Probable Causes Solutions
The tray is empty. Check that at least Tray 1 is loaded with 
media, in place, and secure.
The product’s covers aren’t closed securely. Make sure the covers are closed securely. 
Close all covers gently to avoid jarring the 
product.
There is a paper jam. Clear the paper jam.
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							Product Troubleshooting
Phaser® 6115MFP Multifunction Product
11-20
Printing Takes Too Long
Not All Pages Print
Product Resets or Turns Off Frequently
Product Is Making Unusual Noises
Probable Causes Solutions
The product is set to a slow printing mode (for 
example, thick stock or transparency).It takes more time to print with special media. 
When using regular paper, make sure that the 
media type is set properly in the driver.
The product is set to 
ENERGY SAVE mode.It takes time for printing to start in power 
saving mode.
The job is very complex. Wait. No action needed.
Probable Causes Solutions
The 
Cancel key was pressed. Make sure no one pressed the Cancel key 
while your job was printing.
The tray is empty. Check that the tray is loaded with media.
A document is printed with an overlay file which has 
been created by a NON-Phaser 6115 driver.Print the overlay file using a Phaser 6115 
driver.
Probable Causes Solutions
The power cord is not correctly plugged into the 
outlet.Turn off the product, confirm that the power 
cord is correctly plugged into the outlet, and 
then turn on the product.
A system error occurred. Contact your local Xerox service 
representative with the error information.
Probable Causes Solutions
The product is not level. Place the product on a flat, hard, level surface.
The tray is not installed correctly. Remove the tray that you are printing from and 
reinsert it completely into the product.
There is a foreign object stuck inside the product.Turn off the product and remove the object. If 
you cannot remove it, contact Technical 
Support. 
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							Product Troubleshooting
Phaser® 6115MFP Multifunction Product
11-21
The Date and Time Are Incorrect
Duplex Problems
Driver Problems
With Pages/Sheet on Multiple Copies, the Output Is Incorrect
Booklet Left and Right Binding Output Is Incorrect
Probable Causes Solutions
Did you set the correct date and time? Ensure you have set the correct Date and 
Time on the control panel, through 
CentreWare IS or the MCC.
The backup battery has reached the end of its 
service life.Replace the backup battery.
Probable Causes Solutions
Media or settings are not correct. Make sure the duplex unit is installed and 
enabled in the product driver.
Make sure that you are using correct media. 
See Supported Paper and Media on page 6-2. 
Do not duplex custom-sized media, envelopes, 
labels, postcards, thick stock, or 
transparencies. 
Make sure that you have not mixed media 
types in Tray 1.
In the product driver choose Print on Both 
Sides.
Probable Causes Solutions
Both the driver and the application have been set to 
Collate.For Pages/Sheet on multiple copies, choose 
Collate only in the driver’s Basic tab. Do not 
set collation in the application.
Probable Causes Solutions
Both the driver and the application have been set to 
Collate.For Booklet Left Binding and Booklet Right 
Binding, choose Collate only in the product 
driver’s Basic tab. 
Do not set collation in the application.
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							Product Troubleshooting
Phaser® 6115MFP Multifunction Product
11-22
Product Management Software Problems
CentreWare IS Cannot be Accessed
The MFP ControlCentre 
Probable Causes Solutions
The CentreWare IS Administrator’s password is 
incorrect.The CentreWare IS Administrator password 
has a 6-character minimum and a 
16-character maximum. 
Your network settings are incorrect. Verify your network settings are correct.
Probable Causes Solutions
The MCC software has not been installed. Install the MCC software from your 
documentation CD ROM.
There is a problem with your USB connection. Verify you are using the correct USB cabling.
Verify your USB port is working correctly.
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							Print-Quality Problems
Phaser® 6115MFP Multifunction Product
11-23
Print-Quality Problems
This section contains:
■Controlling the Quality of Your Prints on page 11-23
■Selecting a Resolution on page 11-23
■Adjusting Color on page 11-24
■Troubleshooting Print-Quality Problems on page 11-25
Controlling the Quality of Your Prints
The resolution and print-quality mode settings directly control the quality of your prints. The 
print-quality mode and paper type directly control the print speed. You can change these 
settings in the product driver or on the control panel.
Note:Driver settings override the control panel settings. 
Selecting a Resolution
Print-quality modes available with the Phaser 6115MFP product include:
Resolution Type of Print Job
Draft (600 dpi)General-purpose mode for full-color printing. Produces crisp, bright 
prints at high speed. Recommended for vibrant, saturated color prints.
Standard (1200 dpi)Best mode for business presentations. Produces superior text resolution 
and very smooth light colors. 
Enhanced (2400 dpi)Highest-quality mode for color prints. Provides the best detail and 
smoothness for photographic images. Produces highest-quality color 
prints, with the best text resolution and smoothest light colors. This 
mode takes longer to process and print than the other modes. 
Line ArtUse this option with one of the above three options to print more 
precisely, but with fewer levels of gray.
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							Print-Quality Problems
Phaser® 6115MFP Multifunction Product
11-24
Adjusting Color
Color Settings
This setting lets you choose whether to print in color or monochrome.
Color: Use this setting to print color documents.
Grayscale: Use this setting to print monochrome (black and white) documents.
Color Matching
These settings let you enable or disable Color Matching. Color Matching is the product’s 
ability to adjust hues to maintain the integrity of a document’s on-screen image. There are 
three different types, Images, Graphics, and Te x t.
Note:Some desktop applications send image data to the product by performing color 
matching to provide optimized data for printers. When you are using an application that has 
this output setting, disable Color Matching in the product driver by selecting OFF.
When color matching is enabled you can select one of the following settings for images, 
graphics, and text. Use the Contrast, Brightness, Saturation, and Sharpness adjustment 
slider bars to fine tune the tones and darkness of an image. Usually the default values selected 
by the driver provide optimum results for most images. 
Note:The Sharpness adjustment is only available when Color Matching is set to OFF.
PerceptualThis method can be used for photographic images, where the spectral 
relationship of the grayscale needs to be preserved in order to produce 
smooth images.
ColorimetricThis method reproduces hues of the original image more accurately, 
however, when the product cannot reproduce some on-screen hues, it 
will replace them with the closest colors possible by the product.
SaturationThis method can be used for business presentations, where image 
color vividness is required.
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							Print-Quality Problems
Phaser® 6115MFP Multifunction Product
11-25
Troubleshooting Print-Quality Problems
Nothing is printed, or there are blank spots on the printed page
Probable Causes Solutions
One or more of the toner cartridges may be 
defective.Remove the toner cartridges and check if any 
is damaged. 
The imaging unit may be defective. Remove the imaging unit and check for 
damage. If it is damaged, replace it.
The  media  is  moist  from  humidity. Adjust the humidity for media storage. Remove 
the moist media and replace it with new, dry 
media.
The media set in the product driver mismatches the 
media loaded in the product.Load the correct media in the product.
The power source does not match the product 
specifications.Use a power source with the proper 
specifications.
Several sheets are being fed at the same time. Remove the media from the tray and check for 
static electricity. Fan plain paper or other 
media (but not transparencies), and replace it 
in the tray.
Media is not set properly in the tray(s). Remove the media, tap it to straighten it out, 
return it into the tray, and realign the media 
guides.
Laser lens is obstructed or dirty. Clean the laser lens.
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							Print-Quality Problems
Phaser® 6115MFP Multifunction Product
11-26
Entire sheet is printed in black or color
Image is too light; there is low image density
Probable Causes Solutions
The imaging unit may be defective. Remove the imaging unit and check for 
damage. If it is damaged, replace it.
One or more of the toner cartridges may be 
defective.Remove the toner cartridges and check each 
for damage. If one or more is damaged, 
replace it. 
Probable Causes Solutions
The toner cartridge is low. Replace the toner cartridge.
Laser lens is dirty. Clean the laser lens.
The copy density is too light. Select a darker copy density.
The media is moist from humidity. Remove the paper and try a fresh ream.
One or more of the toner cartridges may be 
defective.Remove the toner cartridges and check for 
damage.
Media type is set incorrectly. When printing envelopes, labels, postcards, 
thick stock, or transparencies, specify the 
appropriate media type in the product driver.
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							Print-Quality Problems
Phaser® 6115MFP Multifunction Product
11-27
Image is too dark
Image is blurred; background is lightly stained; there is insufficient gloss of the 
printed image
Probable Causes Solutions
The copy density may be too dark. Select a lighter copy density.
The imaging unit may be defective. Remove the imaging unit and check for 
damage. If it is damaged, replace it.
One or more of the toner cartridges may be 
defective.Remove the toner cartridges and check each 
for damage. If one or more is damaged, 
replace it. 
Probable Causes Solutions
The imaging unit may be defective. Remove the imaging unit and check for 
damage. If it is damaged, replace it.
One or more of the toner cartridges may be 
defective.Remove the toner cartridges and check each 
for damage. If one or more is damaged, 
replace it.
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