Xerox Phaser 6115MFP User Manual

							Moving the Product
Phaser® 6115MFP Multifunction Product
10-14
Cleaning the ADF Feed Rollers
1.Open the ADF feed cover.
2.Clean the ADF feed rollers with a dry, lint-free cloth.
3.Close the ADF feed cover.
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							Ordering Supplies
Phaser® 6115MFP Multifunction Product
10-15
Ordering Supplies
This section includes:
■Consumables on page 10-15
■Routine Maintenance Items on page 10-15
■When to Order Supplies on page 10-16
■Recycling Supplies on page 10-16
Certain consumables and routine maintenance items need to be ordered occasionally. Each 
supply includes installation instructions.
Consumables
Toner Cartridges
Each toner cartridge includes installation instructions on the box.
Caution:Use of toner other than Genuine Xerox Phaser 6115MFP toner may affect print 
quality and product reliability. It is the only toner designed and manufactured under strict 
quality controls by Xerox for specific use with this product.
Your product uses four toner cartridges: Black, Yellow, Magenta, and Cyan.
Routine Maintenance Items
Routine maintenance items are printer parts that have a limited life and require periodic 
replacement. Replacements may be parts or kits. Routine maintenance items are typically 
customer replaceable.
The following items are routine maintenance items:
■Imaging Unit
■Transfer Belt
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							Ordering Supplies
Phaser® 6115MFP Multifunction Product
10-16
When to Order Supplies
The control panel displays a warning when the supply nears its replacement time. Verify that 
you have replacements on hand. It is important to order these supplies when the messages first 
appear to avoid interruptions to your printing. The control panel displays an error message 
when the supply must be replaced.
Order supplies from your local reseller or from the Xerox Supplies website at 
www.xerox.com/office/6115supplies
. 
Caution:Use of non-Xerox supplies is not recommended. The Xerox Warranty, Service 
Agreements, and Total Satisfaction Guarantee do not cover damage, malfunction, or 
degradation of performance caused by use of non-Xerox supplies, or the use of Xerox supplies 
not specified for this product. The Total Satisfaction Guarantee is available in the United 
States and Canada. Coverage may vary outside these areas; please contact your local 
representative for details.
Recycling Supplies
For information on Xerox supplies recycling programs, go to www.xerox.com/gwa.
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							Phaser® 6115MFP Multifunction Product
11-1 This chapter includes:
■Preventing Paper Jams on page 11-2
■Clearing Paper Jams on page 11-4
■Product Troubleshooting on page 11-19
■Print-Quality Problems on page 11-23
■Status, Error, and Service Messages on page 11-33
■Getting Help on page 11-38
See also: 
Troubleshooting video tutorials at www.xerox.com/office/6115support
Troubleshooting
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							Preventing Paper Jams
Phaser® 6115MFP Multifunction Product
11-2
Preventing Paper Jams
This section provides information to aid you in resolving paper jams.
Make sure that:
■Media matches the product specifications, see Supported Paper and Media on page 6-2.
■Media is flat, especially on the leading edge.
■The product is on a hard, flat, level surface.
■You store media in a dry location away from moisture and humidity.
■The output bin is positioned horizontally when postcards are being printed.
■You remove transparencies from the output bin immediately after printing to avoid static 
buildup.
■You always adjust the media guides in Tray 1 after inserting the media. A guide that is not 
properly adjusted can cause poor print quality, media misfeeds, and product damage.
■You load the media printing-side up in the tray (many manufacturers place an arrow on the 
end of the wrapper to indicate the printing side).
Avoid the following:
■Media that is specially designed for ink-jet printers with polyester coating.
■Media that is folded, wrinkled, or excessively curled.
■Double feeding (remove the media and fan the sheets—they may be sticking together). 
■Fanning transparencies since this causes static.
■Loading more than one type/size/weight of media in a tray at the same time.
■Overfilling the trays. 
■Allowing the output bin to overfill.
■Allowing the output bin to fill with more than a few transparencies. 
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							Preventing Paper Jams
Phaser® 6115MFP Multifunction Product
11-3
Understanding the Media Path
Understanding the products media path will help you locate media misfeeds.
1.ADF media feed rollers
2.Document feed tray
3.Document output tray
4.Fuser unit
5.Duplex option (optional)
6.Tray 2 (optional)
7.Tray 1
8.Toner cartridge carousel
9.Drum cartridge
10.Transfer belt unit
11.Output bin
11
7
8
6
59
10
4
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							Clearing Paper Jams
Phaser® 6115MFP Multifunction Product
11-4
Clearing Paper Jams
This section includes:
■Clearing Paper Jams Inside the Product on page 11-4
■Clearing Paper Jams from Tray 1 on page 11-9
■Clearing Paper Jams from Tray 2 on page 11-11
■Clearing Paper Jams in the Duplex Unit on page 11-13
■Clearing Paper Jams in the ADF on page 11-14
■Solving Problems with Paper Jams on page 11-17
To avoid damage, always remove misfed media gently, without tearing it. Any piece of media 
left in the product, whether large or small, can obstruct the media path and cause further 
misfeeds. Do not reload media that has misfed.
Note:The image is not fixed on the media before the fusing process. If you touch the printed 
surface, the toner may stick to your hands, so be careful not to touch the printed face when 
removing the misfed media. Make sure not to spill any toner inside the product.
Warning:Unfused toner can dirty your hands, clothes, or anything else it gets on. If you 
accidentally get toner on your clothes, lightly dust them off as best as you can. If some toner 
remains on your clothes, use cool, not hot water, to rinse the toner off. If toner gets on your 
skin, wash it off with cool water and a mild soap.
Warning:If you get toner in your eyes, wash it out immediately with cool water and consult a 
doctor. If, after clearing the media misfeed, the misfeed message in the control panel window 
persists, open and close the product’s top cover. This should clear the misfeed message.
Note:If, after clearing the paper jam, the message is still displayed on the front panel, open 
and close the top cover. This should clear the paper jam message.
Clearing Paper Jams Inside the Product
1.Remove any media and close the output bin. 
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							Clearing Paper Jams
Phaser® 6115MFP Multifunction Product
11-5 2.Ensure the automatic document feeder is closed.
3.Release the scanner latch and lift the scanner unit.
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							Clearing Paper Jams
Phaser® 6115MFP Multifunction Product
11-6 4.Pull the lever and open the top cover.
Caution:Do not touch the transfer belt.
5.Remove the drum cartridge.
Caution:Place the drum cartridge on a clean, level surface as shown below. The drum 
cartridge cannot be exposed for more than 15 minutes. Cover the drum cartridge with a 
light proof bag to prevent exposure to direct light. 
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							Clearing Paper Jams
Phaser® 6115MFP Multifunction Product
11-7 6.Raise both green fuser separator levers.
7.Remove the jammed paper.
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