Vodavi Starplus Automatic Voice Processing Technical Manual

							MENU ROUTING OPERATIONSTARPLUS @ AVP TECHNICAL MANUAL
IIAINT sn525100
ConfigurationModulesReportsUtilitiesu+3.10aHouseKeeping
IEsc: back a menuReturn: selects++:backa menutl:moves bar
C. EDITThe Edit function is used to edit both new and existing menus. To
display the Edit screen 
select-Edit from Menu Maintenance. An in-
set listing of existing menus will be presented.
1.Highlight the menu that you wish to edit and press [ENTER].
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The Edit Menu screen will be presented. If it is a new menu being
edited, the data entry fields will be blank. If it is an existing menu,
entries will already be provided.
The Edit screen is made up of several sections. At the very top of
the screen is the name of the menu.
2.Enter the desired comment in the comment line.
This is usually a brief statement as to the purpose of the
menu. For example, description of product information or
transfers of bank funds. It might also be used to remind your-
self of a special message like need to complete this by Tues-
day.
3.Enter the password that will be needed if the voice prompts
on this menu are to be edited over the phone.
Users may edit the prompts on the menu by pressing the cor-
rect key. Upon pressing this key, they will be required to en-
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							STARPLUS @ AVP TECHNICAL MANUALMENU ROUTING OPERATION
ter the password. This key is set up in the key actions area
of the screen.
4.Enter the desired number of retries a user can have on this
menu, 
[O-9].If the user exceeds this value, the system will play a ending
prompt and disconnect the caller. A value of 0 allows an infi-
nite number of retries.
5.Enter the desired time-out in seconds the menu should use,
[O-99]This defines the maximum time, if a user takes no action, the
system will wait before taking action. 
_Each menu can have up to three prompts associated with it.
These prompts are broken down into introduction, description,
and instructions.
lIntroduction is played only once; when the caller enters the
menu and it is always played first. The introduction is often
a greeting or special message.
For example, Thank-you for calling The Corner Grocery..
lDescription sometimes contains special information, but
usually is the main topic of the menu. It is played right after
the Introduction.
An example of a special message that changes regularly
might be, Don’t miss our special of the week; turkey cutlets
for twenty five cents a pound..
An example of a main topic is a product description. As-
sume there is a previous menu that says, Dial 1 for infor-
mation on product A, dial 2 for information on product B....
The information on product A would be recorded in the De-
scription prompt.
lInstructions includes the basic instructions on how to use
this menu. This file is always played right after the Descrip-
tion.For example, Please dial 1 for administration, 2 for sup-
port, 3 for instructions or stay on the line and an operator
will be with you momentarily. Almost all menus have In-
structions. Usually the first menu in a multi-level structure
has an Introduction and Description. However, It is not
mandatory to have these prompt files and their existence
is dependent on the application design.
6.Move the highlight bar to Introduction and press [ENTER] to
select from a list of previously created voice prompts. If the
prompt file has not yet been created do the following:
l Press 
[F9]
lEnter the name of the file and press [ENTER]. (Use a de-
scriptively recognizable name.)
lSelect Record Over from the Operations list and follow the
screen directions. (See 
Utilities\Recording Studio for com-
plete instructions.)
7.Move the highlight bar to Description and press [ENTER] to
select from a list of previously created voice prompts. If the
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							MENU ROUTING OPERATIONSTARPLUS @ AVP TECHNICAL MANUAL
D. KEY ACTIONSprompt file has not yet been created, follow the procedure
given above for the Introduction prompt.
8.Move the highlight bar to Instructions and press [ENTER] to
select from a list of previously created voice prompts. If the
prompt file has not yet been created, follow the procedure
given above for the Introduction prompt.
The bottom part of the screen is concerned with’ Key Actions.
Key actions define the response that is invoked when a particular
key is selected. Note there is a field for each dial-pad key and a
special field labeled time-out. The time-out field is used to de-
scribe what happens when the caller fails to do anything.
NAINT sn525100v+3.10aConfigurationModulesReportsUtilitiesHouseKeepingIIAuto Attendant
Voice 
rlessagingCustom tlodulesHangup the Line
Play Description
Play Instruction
Record Prompts
.Invalid Key
.- _IEsc: back a menufieturn: selects++: back a menuTl: moves bar
1.To define an action, move the highlight bar to select the de-
sired key and press [ENTER].
2.Move the highlight bar to select an action and press [EN-
TER]. A description of the action appears next to the key.
lRun Another Menu - executes the menu selected.
lAuto Attendant - is used to transfer a call through either a di-
rect transfer, a request for the caller to enter an extension
number, or by means of a start key. If you select Auto Atten-
dant, 3 transfer options will be presented:
m Direct Transfer - select this option to automatically route a
caller to a specific extension. Choose the appropriate exten-
sion from a listing of extensions that is presented when the
option is entered.
m Request Extension - choose this option when you want
Starplus AVP to request that the caller enter a specific ex-
tension to which the transfer is to be made.
n Start Key 
- choose this option to designate a specific key to
be the beginning digit of an extension number. For exam-
ple, if all of your office extensions begin with 
1,2, or 3, you
can set these specific keys as start keys. When a caller en-
ters the extension number, Menu Routing will automatically
know by the first key pressed that it is an extension and will
automatically pass the extension number to Auto 
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							STARPLUS @ AVP TECHNICAL MANUALMENU ROUTING OPERATION
dant. Your instructions would read Enter the extension of
the person you wish to reach or press (for example) 4 for
sales, . . . .Voice Messaging 
- is used to record the caller’s message by
either sending him directly to a default mailbox, requesting him
to enter a mailbox number, or by means of a start key. If you
select Voice Messaging, 3 transfer options will be presented:
n Direct Transfer 
- Select this option to automatically route a
caller to a specific mailbox. Choose the appropriate mail-
box form a listing that is presented when the option is en-
tered.n Request Mailbox 
- choose this option when you want Star-plus AVP to request that the caller enter a specific mailbox
to which the transfer is to be made.
n Start Key 
- choose this option to designate a specific key to
be the beginning digit of an mailbox number. For example,
if all of your office mailboxes begin with 1, you can desig-
nate this specific key as start keys. When a caller presses
1, Menu Routing will automatically know by the key
pressed that it is a mailbox number and will automatically
route the call. Your instructions would read, Enter the mail-
box number of the person you wish to reach, or press (for
example) 4 for sales....
Other Modules 
- allows you to select from a list of special mod-
ules. This feature is not used at this time.
Custom Modules 
- other modules that Starplus AVP supports.
This feature is not used at this time.
Hang-up the Line 
- plays the message, “thank-you for calling,”
and the caller is disconnected. For example, a menu might in-
clude this option at the end of a list, press 1 for sales, 2 for
support, #to return to the previous menu, and 9 to disconnect.
Play Description 
- replays the Description prompt followed by
the Instruction prompt. For example, “to listen again to the spe-
cials of the week, press 4”.
Play Instruction 
- replays only the Instructions prompt. For ex-
ample, To hear this menu again press 
*.Previous Menu 
- takes the caller back one menu as specified
in the Previous Menu field at the top of the screen.
Say a Message 
- can be any type of information. The mes-
sage is not restricted in recording length. Therefore, it can be
a brief description or a lengthy discussion. However, in gen-
eral, do not record main topics here. That information is re-
served for the Description prompt which has greater flexibility.
Note, that the Instruction prompt file is always repeated right
after the Say message.
Disable Key 
- pressing a key with this action has no affect at
all. It’s as if the key were never pressed.
Invalid Key 
- plays the message, “invalid key,” and then re-
peats the Instructions prompt.
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							MENU ROUTING OPERATIONSTARPLUS @ AVP TECHNICAL MANUAL
lTo Operator - transfer caller to operator by doing a blind trans-
fer to 0.
lRecord Prompts - allows caller to re-record prompts for a
menu. The caller, after pressing the key associated with this
action, is prompted for the mehu password. The Introduction,
Description, Instructions, -or any say file attached to a 
patticu-lar key can then be edited. This feature is useful for menus
that are changed often. The system will prompt the different
voice files that can be edited.
3.Repeat this procedure for all keys entering the desired func-
tion at each key.
E. SAMPLE MENUSPress the [ESC] key when you are finished.
Intro is a typical menu. The name of the 
menuIntro, is at the top.
There is no Previous Menu since this is the top level.
The Introduction is a file called Intro. It is played once when the
call is answered. There is no Description to this menu, just a set of
tlAINT sn525100
ConfigurationnodulesReportsUtilitiesv+Z.lOaHouseKeepingInstructions. As soon as a caller enters a menu the voice files are
played, one after the next. The caller can interrupt the message at
any time by pressing a key.
n Keys 
#l , #2, and #3 are Auto Attendant start keys. Anytime
a caller presses one of these keys, 
Starplus AVP will as-
sume that it is the first digit of an extension number and will
automatically route the call when the remaining digits are
entered.
w Key #7 is Voice Messaging alone, while the rest of the Auto
Attendant keys (Time-out, 
0,4, and 5) have extension num-
bers. This is because key 
#5 is a transfer by requesting the
caller for the extension number. The others involve direct
transfers to departments.
w Note that the * and # keys perform special editing functions
and 0 sends the caller to a live operator. The Time-out key,
as well as the 
#O, key are direct transfers to the operator.
w Key #4 and Key #5 are direct transfers to other extensions.
n Key 
#7 will permit a caller to leave a voice message in any
specified mailbox.
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							STARPLUS @ AVP TECHNICAL MANUALMENU ROUTING OPERATION
w Key #9 will disconnect the caller.
w Key #4 takes the caller to a secondary menu.
The name of this menu is Product and it is accessed by pressing
key 
#4 from the Intro menu as described on the page before. The
Comment field describes the purpose of the menu.
Neither an Introduction prompt nor a 
qescription prompt is
needed. There isn’t any need for one. The purpose of this menu is
MINT ~525100v+3.10aConfigurationnodulesReportsUtilitiesIHouseKeepingI
nenu INTRO
Send to Operator
new SPWJP
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to find out what product information the caller is after: 
StarplusAVP. This is done by Instructions to press the appropriate key.
Note that the # key takes the caller back to the menu specified in
the Previous Menu field at the top of the screen.
w Key #3 is Voice Messaging followed by a mailbox number.
If you look at the previous menu, Key 
#7 lists Voice Mes-
saging alone. The difference is that the previous menu
sends the caller to voice messaging and asks him to enter
a mailbox number, while here the caller is defaulted to a
specific mailbox.
n Key 
#9 allows the caller to disconnect.
Let’s look at a menu on a deeper level off of this one which details
the SPAVP product.
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							MENU ROUTING OPERATIONSTARPLUS @ AVP TECHNICAL MANUAL
This menu is called SPAVP and it is accessed by pressing 
#Ifrom the Previous Menu, Product. This menu is concerned with
giving the caller detailed product information on the 
Starplus AVP
line.
IIRINT sn525100u+3.lOaConfigurationllodules-ReportsUtilitiesIHouseKeepingII -- . 
-‘-’ -*-IEsc: back a menuReturn: selectstl: moves barBackSmcs: edits
.-\-\ii’There is no Introduction, but there is a long Description. The func-
tion of the Description is to provide a general overview of 
StarplusAVP. This recording lasts for about two minutes. The Instruction
prompt tells the caller how to use the menu and, of course, it is
played right after the Description. By recording the Description
and the Instruction separately, it is possible to replay the instruc-
tions without subjecting the caller to the long presentation on 
Star-plus AVP. That’s exactly what is accomplished by press the * key.
The Say action on keys 
#I through #8 provides more detailed
product information. When Say is activated the associated voice
file is played followed by the instructions. It is interesting to note
that we could have defined these keys as other Menus and then
used the Description prompt to play a message. However, since
the instructions for each of those menus would have been the
same as this one, we opted to use Say in order to streamline the
menu design.
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							STARPLUS @ AVP TECHNICAL MANUALMENU ROUTING OPERATION
330.3 SETTINGSSelect Settings from the Menu Routing menu to display the follow-
ing:
NAINT sn525100v+3 .lOaConfigurationModules -ReportsUtilitiesIHouseKeepingI
lMenu Retries: is the number of invalid entries allowed for
all menus other than the first menu. If this number is
reached the following prompt is played, “Please call the ac-
count supervisor for assistance” and the call is discon-
nected.
FIAINT a1525100v+3.10aConfigurationModulesReportsUtilitiesIHouseKeeping
Esc:back a menuReturn: selectstl:Imoves barBackSpace: edits
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							MENU ROUTING OPERATIONSTARPLUS @ AVP TECHNICAL MANUAL
lMenu Time-out: is the maximum length of time the caller is
allowed to do nothing on all menus other than the first
menu. If this value is exceeded, the instructions in the
Time-Out key action field are activated.
FlAINT sn525100v+3.lOaConfigurationnodules-ReportsUtilitiesHouseKeepingII
flenu Timeout
Enter the number of seconds
a caller will have before themenu takes the default action.
This is only a default 
ualue.Press ESC to save and exit.
Timeout:3 seconds
Esc: back a menuReturn: 
selectstl:moves barBackSpace: edits
A. CANNED MENUSTo set the these values, type the desired value. To erase an exist-
ing value use the Backspace key. Retry values can be set from 0
to 9 (recommended is 3). Time-out values can range from 0 to 99
seconds (recommended is 5 seconds). [ESC] exits and saves
your entry.
These settings are only used on menus that have their re-
tries/time-outs set to 0 on the individual menu settings.
Menu Routing is a canned menu provided with your 
Starplus AVP
system. It is used to forward a mailbox or extension number di-
rectly to Auto Attendant. This menu should not be changed or
modified by the user. You should only use this menu when you
want to forward an extension or mailbox to Auto Attendant without
specifying an extension.
lVoice Messaging - is a canned menu provided with your
Starplus AVP system. It is used to forward a mailbox or ex-
tension number to Voice Messaging. You should only use
this menu when you want to forward an extension or mail-
box to Voice Messaging without specifying a mailbox.
This menu should not be changed or modified by the user.
lAuto Attendant - is a canned menu provided with your Star-plus AVP system. It is used to forward a extension number
to the Auto Attendant.
This menu should not be changed or modified by the user,
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							STARPLUS @ AVP TECHNICAL MANUALSYSTEM CONFIGURATION
SECTION 400
SYSTEM CONFIGURATION
400.1 HARDWARE
BASE UNITS
A. THREE HOUR UNITThe hardware base units are the microcomputer (PC) items that
run the 
Starplus AVP software. These units are incomplete by
themselves. The base units are combined with voice boards and
software to obtain a complete 
Starplus AVP system that can be
connected to the phone system. The base units are high quality in-
dustrial grade components designed for years of trouble free serv-
ice.This hardware platform provides up to three(3) hours of voice stor-
age. The components included are the six(6) slot enclosure with
power supply, 286 CPU board with two(2) Megabytes RAM, SCSI
controller card, monochrome video card, 40 Megabyte SCSI hard
drive, a serial and parallel port, keyboard, and a monochrome
monitor.B. SEVEN HOUR UNITIn the standard 
Starplus AVP software offerings this base unit is
offered in either a 
two(2) or four(4) port version.
This hardware platform provides up to seven(7) hours of voice
storage. The components included are the six(6) slot enclosure,
286 CPU board with two(2) Megabytes RAM, SCSI controller
card, monochrome video card, 80 Megabyte SCSI hard drive, a
serial and parallel port, keyboard, and a monochrome monitor.
In the standard 
Starplus AVP software offerings this base unit is
offered in a 
four(4), six(6), or eight(8) port version.
Issue 1, April 1992400-l