Vodavi Starplus Automatic Voice Processing Technical Manual

							STARPLUS @ AVP TECHNICAL MANUALINSTALLATION
Load Defaults 
[M.BAT]This option erases all system information and returns the system
to its’ original settings. The following information is erased so be
careful with this option:
l Mailbox/Extension information
lPhone System Settingsflone Plan
When selecting this, five default class of services are loaded auto-
matically. Their definition is as follows:
00 
- (LEVEL 1) User type 1, max message length 300 seconds,
max message count 100, max retention 30 days, use message
waiting lamps, lists personal.
01 
- (LEVEL 2) User type 1, max message length 300 seconds,
max message count 100, max retention 30 days, ignore message
waiting lamps, lists personal.
02 
- (LEVEL 3) User type 2, max message length 180 seconds,
max message count 50, max retention 15 days, use message
waiting lamps, lists personal.
03 
- (LEVEL 4) User type 5, max message length 90 seconds,
max message count 25, max retention 10 days, ignore message
waiting lamps, lists none.
D. 
AUTOEXECBAT and
CONFIG.SYS04 
- (DIST LIST) User type 8
THIS COS SHOULD ONLY BE ASSIGNED TO MAILBOX NUM-
BERS THAT ARE REPRESENTING DISTRIBUTION LISTS! DO
NOTASSIGN NORMAL VOICE MAIL USERS THIS COS!
These are the files used to load the correct PC settings and the
voice board portion of the AVP. When you receive a new AVP,
these settings are already set correctly. It is only when you up-
grade that is possible that these settings need to be changed. The
Starplus AVP has a built in editor to allow these files to be edited.
The possible changes that could be made to each file is described
below.
AUTOEXEC.BAT
The only line that will be changed in this file is the
C:\SPAVP\d4Odrv -e64 -CO line.
The 
-e64 switch loads 4 channels (ports) with 16K of memory.
This may be changed by doing this:
1. Enter 
CD\SPAVP [ENTER]
2. Type ED 
C:\AUTOEXEC.BATI IColumn: i0~. 1nser;: orIssue 1, April 1992
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3.The editor screen will appear with the file contents shown...-
4.Use the arrow key to move to the 6 in the 64 entry and press>~
,?[DEL] twice to erase. Then modify the setting as follows:,:
l2 Ports should read -e32 (type 32)
l4 Ports should read -e64 (type 64)
l 6 Ports should read 
-e96 (type 96).
o8 Ports should read -el28 (type 128)
l12 Ports should read -el92 (type 192)
5.Press [CTRL-F2] to save the file and exit the editor.
6.Type [VODAVI] and press the [ENTER] key to pull-up the
main menu.
CONFIGSYSE. REMOTE
PROGRAMMING
OPTIONThe config.sys file can be updated through database program-
ming. Refer to section 610, config.sys item for more information.
The remote programming option provides a 2400 Baud modem
and the host end of Carbon Copy communications software. By
purchasing the guest end of Carbon Copy, the user may program
the 
Starplus AVP off site. Carbon Copy allows a remote PC via
modem, to emulate the 
AVP’s keyboard. This allows the remote
end to program the system just as if they were on site.
The remote programming option can be installed on a new or ex-
isting system. If installed on a new system, the modem board is al-
ready set up and the Carbon Copy software loaded on the hard
drive. All that has to be edited is the Autoexec.bat file to load the
software on boot up. If installed on an existing system, all the pro-
cedures below must be followed.
MODEM INSTALLATION
The system must be powered down for this part of the installation.
A grounded wrist strap should also be worn.
1.Remove the screws from both sides of the enclosure and the
six screws on the rear of the enclosure and remove the
cover.
2.Set the modem jumpers to select COM 2.
Follow the instructions on the modem documentation.
3.Install the modem into a empty card slot and secure the card
bracket with the 
phillips screw.
4.Replace the cover and secure the screws.
5.Power the system up and verify the system boots up.
If not, remove the cover and check the modem for seating,
loose connections.
INSTALLING CARBON COPY
This procedure will load the Carbon Copy host end onto the hard
drive of the 
Starplus AVP. The system should be at the Vodavi
menu.
1.Install the Carbon Copy disk into the floppy drive. (Label
faces away from eject button.)
2.Type [A:] then press the [ENTER] key.
3.Type CCSTART and press the [ENTER] key.
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							STARPLUS @ AVP TECHNICAL MANUALINSTALLATION
4.Enter your company name at the sign in screen.
Make sure the spelling is correct as you only get one chance
to enter the company name.
5.Answer all of the questions as they appear on the screen.
Select modem type AT Compatible.
6.Enter a [X] when done with all the questions.
7. Type [C:] and then the [ENTER] key.
8.Type [CD\] and press the [ENTER] key.
9.Type [MD CCOPY] and press the [ENTER] key.
10. Type [CD\CCOPY] and press the [ENTER] key.
11. Type [COPY A:\*.*] and press the [ENTER] key.
The system will copy the files from the diskette to the
C:\CCOPY directory on the hard drive.
12. When finished, type [VODAVI] and press the [ENTER] key.
You will be returned to the Vodavi main menu.
MODIFYING 
AUTOEXECBAT TO RUN CARBON COPY
To have Carbon Copy load automatically whenever the SPAVP is
turned on you must modify the AUTOEXEC.BAT file. The follow-
ing instructions should help you perform this task.
1.At the Vodavi Menu type CD\SPAVP and press [ENTER].
2.Type ED C:\AUTOEXEC.BAT and press [ENTER].
Be extremely careful at this point. Any changes you make
can adversely affect the way your SPAVP will run.
3.Using the arrow keys move the cursor to the beginning of the
line that reads “VODAVI 
1” and press enter (VODAVI 1
should move down one line).
Using the up arrow key move the cursor up to the blank line that
you just created and type CD\CCOPY then press [ENTER]. This
will create another blank line.
4.On the blank line type CC and press [ENTER]. Another blank
line will be created.
5.On this blank line type CD\
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6.Using the up arrow key move the cursor to the line that starts
with PATH. Move the cursor to the end of this line and type
[C:\CCOPY].At this point your AUTOEXEC.BAT file should look similar to
the following example.
This is only an 
example._Your AUTOEXEC.BAT file may be
slightly different.
Q ECHO OFF
SET COMSPEC=C:\DOS\COMMAND.COM
VERIFY OFF
PATH C:\DOS;C:\VODAVI;C:\CCOPY 
_PROMPT $P$G
C:\SPAVP\d40drv -e64 -COCD\CCOPY
cc
CD\
VODAVI 1
7.Press and hold the control (Ctrl) button and press the F2 but-
ton (this will save the changes that you have just made to the
AUTOEXEC.BAT file). Type [VODAVI] then press the [EN-
TER] key.
8.Turn the computer off and let it sit for a few minutes, then
turn it back on. When you watch the screen you should see
the CCOPY screen appear for a short period of time before
the SPAVP program starts.
If you see any ERROR messages on the screen during the sys-
tem start up please call a Vodavi Field Service Representative for
help.
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500.5 SYSTEM
UPGRADES
A. PORT UPGRADESThis section describes the procedures involved in upgrading an
existing 
Starplus AVP. The base Starplus AVP system is a flexible
platform that can expand up to 12 ports and 15 hour storage ca-
pacity. Upgrades are divided into three types, port, storage, or
both.Port upgrades increase the line capacity of the 
Starplus AVP. This
is achieved by adding additional voice boards and updating the
software controller. The voice boards are offered in either two (2)
or four (4) port versions.
Whenever you are increasing port capacity on a system that con-
tains a two port board, you should remove the two port board and
install the four port board in its place. Then install any additional
two or four port boards from there.
REPLACING THE VOICE BOARD
This board is the interface between the voice processing system
and the telephone system. The conversion between voice and
digital information takes place on this board. Each board provides
two modular jacks for the connection of four lines from the tele-
phone system. Each jack connects two lines. There is also a two
line version of the card. This contains only one modular jack. This
jack connects the two lines.
1. Remove the enclosure.
2.Disconnect any line cords connected to the voice board.
3.Remove the 6-32 screw in the back of the enclosure holding
the board in place.
4.Gently lift the card out of the system.
Make sure the new/additional board switch settings are configured
properly. Refer to the chart below and text Voice BOARD SET-
TINGS for the correct setting information.
5.Install the new card, being certain it is perpendicular to the
enclosure.
6.Make certain the board is secured in its connector. Reinstall
the 6-32 screw to secure the back edge of the board into
place.
7.Put the cover on the enclosure and power up the system to
make sure it boots.
If the system does not boot up, remove the cover and verify all
connections and switch settings.
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VOICE BOARD 
SElTlNGSThere are three jumpers and a DIP switch that need to be set on
the voice board. The jumpers are labeled JP7, 
JPl , and JP5.
Each is located near the bottom of the board just above the bus
connector. The DIP switch, labeled SW1 , located above the bus
connector, has four toggle switches.
lJumper JP7 is used to identify the terminating voice board
in your 
Starplus AVP system. This jumper must only be in-
stalled on one voice board in a multiple board system. It
doesn’t matter on which board it is installed, as long as the
other voice boards in the system (if any), do not have JP7
installed.
On a one board installation the jumper should be installed.
On a multiple board installation we recommend that the
first voice board have the jumper installed and all other
boards should not have the jumper installed.
lJumper JPl is used to select the IRQ used by the voice
board(s). This setting must be the same for all voice
boards. The IRQ selected for the voice board(s) must not
conflict with the 
IRQs used by other system peripherals.
The board should be set to utilize IRQ5. Do not change
the setting.
Jumper strap,\I
i
,”
rIRQ# &
234567
Jumper JP 
1..
. . : ,
-x
, ,’
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lJumper JP5 is used to select the base memory address
that will be occupied by the voice board(s). The default set-
ting is almost always the best choice, because memory
paragraph 
DO00 is reserved for add-on hardware like the
Starplus AVP voice boards. However, there could be a
memory address conflict between the voice board(s) and
other add-on hardware (such as a tape drive controller, a
network card, etc.) in the 
DO00 paragraph. If there is a con-
flict, and the 
A000 paragraph is available (not used by
other hardware, especially EGA/VGA cards), JP5 can be
used to change the base memory address to the 
A000
paragraph.The voice boards will be shipped with Jumper JP5 re-
moved, designating 
DO00 as the base memory setting. To
change the base memory setting to 
AOOO, install Jumper
J P5. 
Starplus A VP always uses DO00 address. Do not
change this 
settkg.
lDIP Switch SW1 , Positions I-3, are used to set the voice
board’s memory offset address. The selected address is
relative to the base setting defined by Jumper JP5. The
memory base address combined with the memory offset
address determine the memory location for each voice
board. Each voice board can occupy a 200K block of mem-
ory. There are sixteen possible voice board memory ad-
dress settings. The board with the lowest address is
designated as the first board in the system and will contain
lines 1 through 4. The next lowest address is the second
board in the system and will contain lines 5 through 8. A
basic 
Starplus AVP system can contain up to 3 boards.
The basic rules for selecting memory addresses are as follows:
lDifferent Address For Each Voice Board - In multiple
board installations, you must use different addresses for
each board. If you do not, 
Starplus AVP will either not rec-
ognize the number of boards in your system, or will not
process calls correctly.
lConsecutive Addresses For All Voice Boards - In multiple
board installations, it is best to set the addresses of the
boards so that all boards are grouped in consecutive ad-
dresses. there will be 200 bytes in between each board.
The first board is at 
DOOO, the second at D200, the third at
D400.
lAddresses Must Not Conflict With Other Hardware - The
address range(s) selected for your voice board(s) must not
be the same as the memory address range(s) used by
other hardware in the system. This includes other add on
hardware.
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The following settings are provided as examples.
Switch 1 settings, board 1Address 
DO00Switch 1 settings, board 
2Address D200
Switch 1 settings, board 3Address D400
Multiple voice board installation, switch 1 settingsSOFTWARE INSTALLATION
When you upgrade your port capacity, you will need to update the
software controller via a set of disks that came with your upgrade
package.To install the 
Starplus AVP upgrade program, insert the StarplusAVP MASTER DISKETTE DISK I into the floppy disk drive. Make
sure that the root directory of C drive is displayed on your monitor:
c:\
1.Close the drive door and type:
A:INSTALL C: [ENTER]
A: identifies the drive where you have just inserted the 
Star-plus AVP MASTER DISKETTE DISK I. C: designates the
target drive onto which the 
Starplus AVP files will be copied.
2.Follow the directions on the screen. The system will prompt
you to insert the diskettes. When this procedure is complete,
which requires less than a minute, the system will display the
following message:
Starplus AVP Installation complete.
9. STORAGE CAPACITY
3.Type VODAVI [ENTER]. This will return you to the Vodavi
main menu. From there you can enter a 2 to go to the mainte-
nance program to reconfigure the system. Refer to Section
620, Modules, Global Settings, Initiate Channel item to recon-
figure the ports.
The hard drive is the storage device for the system. It provides
storage for the voice prompts, system software, operating system,
and user voice messages. The storage capacity of the hard disk is
either 40, 80, or 200 MB, depending upon the storage time or-
dered.
.,There are four (4) stages to replacing a hard disk, they are:
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lBackup the existing hard drive. Refer to Appendix G for
backup procedures.
lRemove the existing hard drive.
lInstall the new hard drive.
lRestore the backed up information to the new hard drive.
Refer to Appendix G for restore procedures.
HARD DRIVE REPLACEMENT
1. Remove the enclosure.
2.Locate the ribbon cable and power connector on the hard
disk and disconnect them. Be sure to make note.of the polar-
ity of the connector so it may be reconnected the same way.
3.Remove the four (4) screws securing the hard disk from the
top and bottom of the enclosure, then slide the drive out.
4.The new hard disk will not come with a set of mounting brack-
ets. Screw the brackets onto the drive.
5.Slide the drive into the enclosure, replace the screws and
tighten them securely.
6.Connect the ribbon cable and power connector to the new
drive and make sure the polarity is the same as before.
7.Put the cover on the enclosure and power up the system to
make sure it boots.
SOFTWARE INSTALLATION
When you upgrade your hour capacity, you will need to update
the software controller via a set of disks that came with your up-
grade package.
C. PORT AND STORAGE
UPGRADESTo install the 
Starplus AVP upgrade program, insert the StarplusAVP MASTER DISKETTE DISK I into the floppy disk drive. Make
sure that the root directory of C drive is displayed on your monitor:
c:\
1.Close the drive door and type:
A:INSTALL C: [ENTER]
A: identifies the drive where you have just inserted the 
Star-plus AVP MASTER DISKETTE DISK I. C: designates the
target drive onto which the 
Starplus AVP files will be copied.
2.Follow the directions on the screen. The system will prompt
you to insert the diskettes. When this procedure is complete,
which requires less than a minute, the system will display the
system will display the following message:
Starplus AVP Installation complete.
3.Type VODAVI [ENTER]. This will return you to the Vodavi
main menu. From there you can enter a 2 to go to the mainte-
nance program to reconfigure the system.
It is possible that an upgrade could consist of both a port and 
stor-age increase. In these cases you will receive the additional voice
boards and hard drive and one set of software. This software con-
tains the information for both the port and storage capacity.
1.Add the new voice board(s) as per the Port Upgrade topic.
Do not follow the software procedure in that section.
2.Add the new hard drive as per the Storage Capacity topic.
Do not follow the software procedure in that section.
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3.Follow the software procedure described in this section.
SOFTWARE INSTALLATION
When you upgrade your port and hour capacity, you will need to
update the software controller via a set of disks that came with
your upgrade package.
To install the 
Starplus AVP upgrade program, insert the StarplusAVP MASTER DISKETTE DISK I into the floppy disk drive. Make
sure that the root directory of C drive is displayed on your monitor:
c:\
1.Close the drive door and type:
A:INSTALL C: [ENTER]
A: identifies the drive where you have just inserted the 
Star-plus AVP MASTER DISKETTE DISK I. C: designates the
target drive onto which the 
Starplus AVP files will be copied.
When this procedure is complete, which requires less than a
minute, the system will display the following message:
2.Follow the directions on the screen. The system will prompt
you to insert the diskettes. When this procedure is complete,
which requires less than a minute, the system will display the
Starplus AVP Installation complete.
3.Type VODAVI [ENTER]. This will return you to the Vodavi
main menu. From there you can enter a 2 to go to the mainte-
nance program to reconfigure the system.
600.6PRE-INSTALLATIO This section describes the procedure of gathering information to
N WORKSHEETconfigure the 
Starplus AVP to integrate with non-Starplus phone
systems. On the following pages is a worksheet that must be com-
pleted before you begin the actual installation of 
Starplus AVP.
The worksheet serves the following purpose:
lIt is used to gather the PBX feature commands needed to
perform basic 
Starplus AVP routines like call transfers, call
holds, and reconnects.
It is important to re emphasize, one last time, that you should an-
swer as many of the questions from the worksheet as you can
and perform the tests that are detailed as best as you can.
lPhone System Hardware Requirements
lMake/Model of Phone System:
lPhone System Software Level:
lNumber of Stations:
lCan you connect a regular Touch-Tone telephone (i.e.,
AT&T (2500 set) to the Phone System and use it as sta-
tion?500-30Issue 1, April 1992