Vodavi Starplus Automatic Voice Processing Technical Manual

							STARPLUS @ AVP TECHNICAL MANUALMODULES
D. COPY MAILBOX
INFORMATION
4.Press [ESC] to abort the procedure and return to the pre-
vious menu.
The Copy Mailbox Info function automatically copies selected pa-
rameters from the mailboxes created in Voice Messaging to the
extensions created in Auto Attendant. Parameters that are copied
include:l Mailbox Number
l Name
l Password
The Name and Password fields for each mailbox will be copied ex-
actly as they are entered in Voice Messaging. The transfer of mail-
box numbers, however, is subject to certain conditions.
Numbers are copied from right to left. If mailboxes and extensions
have an equal number of characters,then the numbers will be
identical after they are copied. For example, Mailbox 1310 will be
copied to extension 1310. However, if the mailbox numbers have
four digits and the extensions have three digits, the number that is
transferred will be 310. Conversely, if the mailbox numbers have
three digits and the extension numbers have four digits, the num-
ber that is copied is 0310.
1.Select Copy Mailbox Info from the Extension Maintenance
sub menu. The Copy Mailbox data entry screen will be pre-
sented.
2.Highlight Yes and press [ENTER] to copy the mailbox pa-
rameters. If you confirm the entry the copy routine will begin,
If you do not wish to use this feature, highlight No and press
[ENTER].
E. EDIT EXTENSION
Note that Copy Mailbox carefully should only be used when
your system is being installed for the first time. This selec-
tion will expedite the creation of extensions. It is not meant to
be used as a day-to-day maintenance routine.Edit Extension is used to edit extension features and parameters.
In addition to Edit Extension, as described in this chapter, system
users are also able to access and edit certain extension features
from the dial pad of a touch tone phone. Features that may be ed-
ited in this manner include:
o User Password
0 Screening
0 Holding
lCall Transfer Type
l Extension State
l Timed Settings
For more information about each of these functions please consult
the 
Starplus AVP Users Guide.
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							MODULESSTARPLUS @ AVP TECHNICAL MANUAL
Select Edit Extension from the Extension Maintenance sub menu
and press [ENTER]. An inset listing of available extensions will be
presented.1. The listing is presented in numerical order.
To find an extension not listed on the initial screen, use
either the [Up or Down arrow] keys or the [Page Up or Page
Down] keys. Also, you may use the number keys to move
through the listing by a percentage amount. For Example, if
you are at the beginning of the list and press 
[6], StarplusAVP will transport you 60 per cent of the way through the list.
If you press 
[3], Starplus AVP will transport you 30 per cent
of the way through the list.
The percentages are all absolute values no matter where in
the list you are located. For example, if you are presently 60
per cent through the list and press 3, you will be transported
to a location that is 30 per cent through the list.
2.Locate and select the extension that is to be edited. The fol-
lowing menu is displayed:
H Name - enter the name of the person assigned to this ex-
tension.
w Mail Box - is the mail box number of this extension. Often
this number is directly related to the extension number. For
example, extension 310 and mailbox 1310.
w Password - is the number that is entered by the system
user to edit various Auto Attendant features. If you have
used Copy Mailbox Info to create extensions, the password
in each mailbox has been copied to the respective exten-
sion.n Timed Settings 
- provides four time periods with different
call routing instructions. For example, during the day, on no
answer, a call might be routed to another extension, while
at night it might be routed to a mailbox. Select this feature
and the timed settings screen is presented. 
Starplus AVP
allows you to selectively activate extension features by 
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							STARPLUS @ AVP TECHNICAL MANUAL
MODULES
ous day and/or time settings. The settings are defined as
follows:
lDaytime - your office hours as defined by Start of Day and
End of Day in Configuration.
lEvenings - the remaidng portion of the day not defined
above.
lWeekends - the period that begins at the close of the busi-
ness day on Friday and ends at the beginning of the busi-
ness day on Monday.
lSpecial - any day that you specify as a holiday.or special
event.
lCopy Daytime - allows you to copy the daytime setting to
all time periods. Use this function if your daytime hours are
the same for evenings, weekends, and special days or holi-
days.
3.Select a time and/or day setting and the Timed Settings edit
screen will presented.
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Namellancr,nailBoxa 10-Timed Settings - Daytime Hours
Password: 0000
Class of 
Srvc a> COS NumberTransfer TypeB Call with AnalysisScreeningn Turned OffF5n Timed Setti Holdinga Not Allowed
F7:Exit and 
Sa Then Goton nailboxFY: Exit & NO SMenu ,) --------
Mailbox x 10
Outside :
Press ESC when done.
L
rThe following fields must be edited:
. TRANSFER TYPE
4.Press Enter to select a transfer type that is to be associated
with the extension being edited. Three settings are available:
n With Analysis 
- allows Starplus AVP to monitor the transfer
to determine whether the called extension is busy or is not
being answered. On a no answer the call is handled as
specified in the Then 
Goto field (see next section).
n Blind Transfer 
- is an unsupervised call transfer where Star-plus AVP simply forwards the call to the requested exten-
sion. This option is commonly used to transfer to a hunt
group or in an environment where you are sure the call will
be answered.
n Immediate Forwarding 
- is used to forward the call immedi-
ately to the action described in the Then 
Goto field.
. SCREENING
When a caller attempts to dial an extension through Auto 
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							MODULESSTARPLUS @ AVP TECHNICAL MANUAL
dant, the Call Screening feature prompts him for a name. This in-
formation is then given to the called party before the call is 
actu-ally transferred. The called party can either accept or reject the
call.If the call is rejected, it can be directed to a mailbox, another ex-
tension, or to a menu. The called party will hear: 
Starplus AVP,
you have a call from callers name. Press 1 to accept the call.
Press 2 to hear message again. Press 3 to reject”.
5.Press [ENTER] to select a call screening mode. Two settings
are available:
I On - if set to On Starplus AVP will announce the caller’s
name. The called party has the opportunity to either accept
or reject the call.
n OFF 
- if set to Off all calls to a specific extension are unan-
nounced.. HOLDING
This feature gives the caller the option of holding on the line in the
event the called party is busy. The caller hears the following
prompt: I’m sorry, extension’s name is busy. If you would like to
hold press 1. To try another extension or leave a message for this
extension, press 2.
6.Press [ENTER] to determine if this extension allows a caller
to hold if extension is busy. Two settings are available:
n Allowed 
- caller can elect to Hold if the extension is busy.
n Not Allowed 
- caller is not allowed to be placed on Hold.
THEN GO TO
7.Press [ENTER] to specify how a call will be forwarded if the
called extension does not answer. Five settings are available:
n Nothing 
- calls cannot be forwarded. Starplus AVP will re-
quest the caller to try another extension.
n Mailbox 
- calls are forwarded to a specific mailbox. When
this function is selected, the specific mailbox to which the
call will be transferred must also be entered in the Mailbox
field (see below). Usually this is the called extension’s per-
sonal mailbox.
n Extension 
- calls are forwarded to a specific extension.
When this function is selected, the specific extension to
which the call will be transferred must also be entered in
the Extension field (see below).
n Menu 
- calls are forwarded to a specific menu. When this
function is selected, the specific menu to which the call will
be transferred must also be entered in the Menu field. (see
below)
n Number 
- call is forwarded to a specific outside number.
When this function is selected, the specific number to
which the call will be transferred must also be entered in
the Outside field.
MENU 
- Press [ENTER] to select a menu that will be played when
a call is forwarded to a menu. An inset screen will be presented.
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							STARPLUS @ AVP TECHNICAL MANUALMODULES
If you wish to listen to the available menus, you may do so in the
Starplus AVP Recording Studio (see Recording Studio in the Utili-
*ties sub menu. If an appropriate menu is not available, one must
be created in Menu Routing.
lEXTENSION/MAILBOX - Press [ENTER] to select a specific
extension or mailbox-to which calls will be forwarded. An inset
screen will be presented.
F. DELETE EXTENSIONIf you are forwarding a call to an extension, the listing will in-
clude extension numbers. If you are forwarding a call to a
mailbox, the listing will include mailboxes. Highlight the selec-
tion and press [ENTER]. This function is used when a person
is not at his or her primary extension and wants all calls trans-
ferred to a secondary location.
OUTSIDE 
- Enter an outside number to which calls are to be trans-
ferred. This function is used, for example, when a person is out of
the office and wants to have calls forwarded.
Delete Extension is used to delete a specific extension. To use
this function highlight Delete Extension from the Extension Mainte-
nance menu. An inset listing of extension numbers will appear.
1.Position the highlight bar over the extension to be deleted.
NRINT sn525100v+3.10aConfigurationNodulesReportsUtilitiesHouseKeepingI
16219
F9 -adds extFE -enter ext
Esc:back a menuReturn: selectstl:moves barBackspace: edits
Press [ENTER] to delete the extension. Press [ESC] to abort
the delete process.
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							MODULESSTARPLUS @ AVP TECHNICAL MANUAL
G. DELETE RANGEDelete Range is used to delete a range of extensions. To use this
function highlight Delete Range from the Extension Maintenance
menu. The Delete Range selector screen will be presented.
HAINT ~1525100u+3.lOaConfigurationflodulesUtilities

HouseKeeping
.-, ,,I.,~*?- , . . . _ -Esc: back a menuReturn: selectstl: moves barIBackspace: editsThe highlight bar will be positioned over the beginning number of
the range to be deleted. Use the backspace key to erase an incor-
rect entry.
1.Highlight the ending number of the range that you wish to de-
lete and press 
[F9]. You will be asked to confirm the deletion.
2.Highlight the appropriate response and press [ENTER]. You
can also abort the deletion process by pressing [ESC].
620.8 SETTINGSThe settings sub menu contains a number of functions that deter-
mine operational characteristics of Auto Attendant.
l Operator
l0 for Operator
l Outside Transfer
l Maximum Hold Count
PIAINT a525100v+S.lOaConfigurationNodulesReportsUtilities
IHouseKeepingI
~~~~~~~~~Esc: back a menu
Return: selects++: back a menuItl: moves bar
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							STARPLUS @ AVP TECHNICAL MANUALMODULES
A. OPERATORAuto Attendant Operator determines whether or not an operator
will be used in your 
Starplus AVP system. If an operator is desig-
nated, a time-out or 0 key pad entry will be transferred to the op-
erator. The live operator can then provide caller assistance. If an
operator is not designated, an operator assistance call can be
transferred to a another extension (see Edit Extension). This ex-
tension, in turn, can be configured to present the caller with an-
other menu, perhaps a caller assistance menu with special menu
directives. It can also be configured to transfer the assistance call
to a special extension where personalized assistance can be pro-
vided.
To enter the screen, select Auto Attendant Operator from the Set-
tings menu. The Auto Attendant Operator data entry screen will
be presented.
IIAINT sn525100v+3.10aConfigurationNodulesReportsUtilitiesHouseKeeping,1
operator
operator 
currently set to:0Three options are available:
n Pick From List 
- if you wish, you can designate any exten-
sion in your system to receive operator assistance calls.
You must have previously defined the extension that you
will use for this purpose (see Create and Edit Extension in
the Menu Routing sub menu).
To select this option, move the highlight bar to Pick From
List and press [ENTER]. An inset listing of extensions will
be presented. Move the highlight bar to the extension that
you want your operator assistance calls transferred to and
press [ENTER]. Your selection will have been made and
you will be returned to the Voice Messaging Settings sub
menu.
w Transfer To 0 - if you select Transfer To 0, Starplus AVP
will transfer all operator assistance calls to the operator.
To select this option, move the highlight bar to Transfer To
0 and press [ENTER]. The option will be selected and you
will be returned to the Voice Messaging Settings sub menu.
n No Operator 
- the No Operator option tells Starplus AVP
that your system has no operator.
o select this option, move the highlight bar to No Operator
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							MODULESSTARPLUS @ AVP TECHNICAL MANUAL
B. 0 FOR OPERATORand press [ENTER]. The option will be selected and you
will be returned to the Auto Attendant Settings sub menu.
0 for Operator defines how Starplus AVP will process an exten-
sion entry that begins with 0.
If you define 0 as the operator setting, callers will be transferred to
the operator if they press. If you define 0 as the first extension
digit, operator assistance will not be provided and 
Starplus AVP
will interpret all 0 entries as the first digit of an extension.
It is recommended that 0 be used for operator assistance and that
the first digit of your system’s mailbox settings begin with 1.
To select this function, highlight 0 For Operatorin the Auto Atten-
dant Settings sub menu and press [ENTER]. The 0 For Operator
data entry screen will be presented and the current settings dis-
played.
MINT ~525100v+3.10aConfigurationnodulesseportsUtilitiesHouseKeepingII
IEsc: back a menu
Return: selects++:back a menu21:
1.Press [ENTER] to select either of the alternative settings:
n To Operator 
- select this option if you want the caller to be
sent to the operator after pressing
n First Extension Digit 
- to designate 0 as the first digit of an
extension number.
2.Press [ENTER] to change the current setting. Press [ESC] to
save the setting and exit the screen.
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							STARPLUS @ AVP TECHNICAL MANUALMODULES
C. OUTSIDE TRANSFERWhen properly configured, 
Starplus AVP can be set up to call for-
ward an internal extension transfer to an outside phone number.
This feature, however, allows 
Starplus AVP to try a secondary out-
side forwarding number in the event a call transfer is not com-
pleted because the first outside number called was busy or went
unanswered.
To select the Outside Transfer function, highlight Outside Transfer
in the Settings sub menu and press [ENTER]. The Outside Trans-
fer screen will be presented.
tlRINT sn525100ConfigurationModulesReportsUtilitiesv+3.10aHouseKeeping
1.Press [ENTER] to select either setting:
n Monitored 
- Starplus AVP will monitor an outside call trans-
fer. If the call is not completed, 
Starplus AVP will attempt to
transfer the call to a secondary number.
IMPORTANT!
To monitor an outside transfer, the extension from which
the transfer is made must be correctly configured. This is
done from the Edit Extension data entry screen. The Trans-
fer Type for the extension must be set to either Call Analy-
sis or Immediate Forwarding. Then 
Goto must be set to
Number. Enter the number where calls should be for-
warded in the Outside field.
If the transfer cannot be completed, either because it is
busy or because it has gone unanswered, 
Starplus AVP
will try a second number. The phone number it dials is the
one, if any, that is set in the subsequent time setting. If your
first forwarding number is entered as a Daytime setting, the
second will be taken from the Evening setting.
n Blind 
- Starplus AVP will pass control of an outside transfer
back to the PBX for completion. The PBX then becomes re-
sponsible for call handling as 
Starplus AVP looses control
over it.IMPORTANT!
For 
Starplus AVP to function properly on a blind transfer,
the extension from which the transfer is made must be cor-
rectly configured. This is done in the Edit Extension data 
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							MODULESSTARPLUS @ AVP TECHNICAL MANUAL
try screen. Transfer Type must be set to Blind Transfer and
Outside must contain a forwarding number.
2.After the selection has been made press [ESC] to exit the
screen and save your entry.
You will be returned to the Auto Attendant Settings sub
menu.
D. MAXIMUM HOLD COUNT This determines how many callers that 
Starplus‘AVP will allow to
hold for one extension. Use the arrow keys to increase or de-
crease the value from O-9. 0 represents an unlimited amount of
callers.
tlAINT sn525100vr3.lO.sConfigurationnodulesReportsUtilitiesIHouseKeepingI
~~~~~~~Esc: back a menu
Return: selectstl:moves barIBackspace: edits
620.9 CUSTOM
PROMPTSTo enter this sub menu select Custom Prompts from the Auto At-
tendant sub menu.
PIFlINT sn525100
ConfigurationnodulesReportsUtilitiesv+3.10aHouseKeeping
I++-:back a menutl:moves bar
620-46Issue 1, April 1992