Vodavi Starplus Automatic Voice Processing Technical Manual

							STARPLUS @ AVP TECHNICAL MANUALUTILITIES
SECTION 640
UTILITIES
640.1INTRODUCTIONA utility is a specialized software program designed to perform a
specific function.
They include:
Recording Studio 
- to record and edit voice files.
Colors 
- to set screen colors and attributes.
System 
- to display statistical information helpful for trouble
shooting.
File Conversion 
- to automatically upgrade new software
releases.Remote Diagnostics 
- for maintenance and troubleshoot-
ing over the phone.
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							UTILITIESSTARPLUS @ AVP TECHNICAL MANUAL
A. RECORDING STUDIOThe Recording Studio is used to record and edit all voice files.
The Recording Studio can be activated from most modules. For
example, it can be “popped-up” from Menu Routing to record a
message, or from Voice messaging to change the Custom
Prompts (usually by pressing the 
[F9] function key).
tlAINT sn525100
ConfigurationllodulesPieportsUtilitiesv+3.10aHouseKeepingII
tlailbox GreetingsNailbox Signatures
Other Prompts
Other Files
Other Files 
(UOX\)
IEsc:backa menuReturn: selects-t+:backa menut$:
1.Select Recording Studio to display the following menu:
2.First, select the type of voice file you want to edit.
Note, if the recording studio is activated from a module, it is
not necessary to select the file type.
HRINT ~525100ConfigurationModulesReportsUtilitiesv+3.10aHouseKeeping
SRLES.IVXCOPIERS .flUX
I I
FAXtlACHI.llUXPRINTERS.tlUXPRPER.tlux
IEsc: back a menuReturn: selects-t+:back a menumoves bar
n Menu Prompts 
- allows you to record announcements with-
out having to enter Menu Routing. Note that all Introduction
files have an Hvx DOS extension, Description files have
MVX, and Instruction have Ivx.
n Mailbox Greetings 
- allows you to record greetings for
every mailbox without having to call into individual mail-
boxes. Note that mailbox greetings have the 
Mailbox# + Grtas the DOS extension.
n Mailbox Name 
- allows you to record the name associated
with each mailbox. This information is used with the direc-
tory listing module. Note that the mailbox name has the
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							STARPLUS @ AVP TECHNICAL MANUALUTILITIES
mailbox# + Num as the DOS extension.
n Other Prompts 
- is used to record any special prompts.
These file all have a Vap extension.
n Files 
- is similar to Other Prompts but you can specify the di-
rectory as well as the filename. This is generally used with
special projects.
3.Next, select the file-that you want to edit or press [F9] to en-
ter a new file name.
The Recording Studio asks which channel to use for recording.
You can either select: channel 1 to 9 or dial into the system.
You will select a channel if you are using a-microphone to make
recordings. If you are using a standard telephone handset, then
dial any extension number that terminates into the system.
At this time the following window is displayed:
On the left side of the screen is a box that displays information
about the voice file. On the right is a feature box with various edit-
ing commands.
n Play file - plays the current file.n Record Over 
- erases the file and rerecords. To stop the re-
cording you can press any key on the key board.
n Append 
- adds a new recording to the end of the existing
file.n Chop Start 
- cuts from the beginning of the prompt, an
amount equal to the Cut Size. The Cut Size is displayed in
the Recording Information box.
n Chop End 
- same as above but chops the end.
n Change Cut 
- changes the cut size. Use the cursor keys to
increment or decrement this value.
n Erase File 
- deletes the prompt completely. Once erased it
is not recoverable.
n Exit Studio 
- hangs up the line and exits.
n Help 
- provides on-line support.
TIPS
When recording, it is important to have a quiet environment. For
best results, keep the phone set as far away from the PC as possi-
ble to avoid picking up background noise. Don’t hold the handset
too close to your mouth.
There is a natural tendency to pause before and after the record-
ing. Use Chop Start and End to reduce these blank headers and
trailers. With a short prompt, start with a small cut size like 0.5 sec-
onds. Note, if you make the cut size too large you could lose part
or all of your prompt.
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							UTILITIESSTARPLUS @ AVP TECHNICAL MANUAL
B. SCREEN TYPEThis controls the type of screen the system is connected to. The
standard screen provided with the system is a MGA. Unless you
have a custom system there is no need to change this.
IIAINT a525100v+3.lOaConfigurationflodulesRep0i-isUtilitiesIHouseKeepingIEsc:back a menubacka menu
tl:moves bar
c. COLORS
This section provides you with complete flexibility to set screen col-
ors and attributes. Select Colors and the type of text you want to
change and the following window opens:
tlRINT sn525100v+3.10aConfigurationllodulesReportsUtilitiesIHouseKeeping
PopUp/PullDown tlenusHigh Lighted Text
Invalid Options
Data Screen Text
Data Legends Text
Runtime WindowRuntime TitlesRuntime FieldsRuntime flsssage RreaEsc: back a menu
Return: selects-t+: back a menuItl: moves bar
On the right side of the screen is a box containing the text selec-
tions that can be changed.
n Command Line 
- is the main menu selections displayed on
the top line of the screen.
n Pop-up Menus 
- are all the menus that are bordered with a
window.
n Highlighted Text 
- is the text that is usually displayed in re-
verse text indicating the currently active selection.
n Invalid Options 
- include modules and features that are not
installed.
n Data Screen Text 
- is the field information that appears in
menus that are not bordered by a window. These include:
Modules to Run, Low Level parameters, and Menu Routing
module.
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							STARPLUS @ AVP TECHNICAL MANUALUTILITIES
D. SYSTEM
I Data Screen Legends - is the field description text that ap-
pears with Data Screen Text as described above.
On the left side of the screen the boxed area is used to set the col-
ors. Note the 
“*I’which indicates the active color. The cursor con-
trol keys move the 
‘I*“. As you move the “*‘I the alphabet at the
bottom of the box changes to reflect the new color selection. On
monochrome monitors you are limited to three attribute settings:
anormal text
lunderline
l reverse highlight
1.Press [ENTER] to make your selection or [ESC] to abort.
The menus will reflect the new color settings only after you
have escaped back to the 
Starplus AVP command line.
The screen color selection is more than a fancy tool to coordinate
color scheme. The color settings help you to easily identify pa-
rameters and configuration settings. For example, you may want
to set “Invalid Options” to red (or underline on monochrome moni-
tors) to make that selection stand out.
Select System to display information that is important for trou-
bleshooting. If you call technical support you will be asked for
some or all of this information.
NAINT sn525100ConfigurationnodulesReportsUtilitiesv+3.10aHouseKeeping
En5 Total/Avail : 1024 1 960 K
Cm-mli . _.- _-_ _a,-Press Any Key to Continue
The following information is provided:
w DOS Version/Available memory/Available Disk space - This
identifies your operating system, available memory, and
available disk space.
n Voice Board 
- This identifies the current state of the voice
board in the system.
w Starplus AVP - This describes the serial number and gen-
eral information about the AVP software.
n Version information 
- This displays the software versions of
the AVP modules in the system.
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							UTILITIESSTARPLUS @ AVP TECHNICAL MANUAL
E. DATABASE CLEAN UPThis allows you to change databases when you switch from one
version of maintenance to another. Normally, you will not be re-
quired to use these utilities. If an upgrade applies you will be
prompted automatically to use the proper utility. The utility allows
conversion of upper/lower case as well as a sort function to organ-
ize all the data.
PIFlINT sn525100v+3.1oaConfigurationtlodulesReportsUtilitiesHouseKeeping .Recording Studio
DataBase Creanllp
IEsc:back a menuReturn: selects-++:backa menutl:F. UPDATE SETTINGSAfter you use the database clean up function, you would then
move to this function and press [ENTER]. This updates the sys-
tem with the new “cleaned up” settings.
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							STARPLUS @ AVP TECHNICAL MANUAL
HOUSEKEEPING
SECTION 650
HOlhEKEEPING
650.1INTRODUCTIONThis section of the manual discusses various housekeeping proce-
dures that will ensure the integrity of your 
Starplus AVP system
and its databases.
The procedures defined herein are very important and should be
given the highest priority in terms of the day-to-day maintenance.
Read this section carefully and establish regular procedures for
maintaining your system.
A. IMPORT DATA
PIAINT sn525100v+3.10aConfigurationtlodulesReportsUtilitiesiHouseKeeping
Esc:back a menuReturn: selects++:back a menutl:moves bar
1.To access this function, highlight Housekeeping in the Star-plus AVP Main menu and press Enter.
The Housekeeping screen will be presented.
l Import Data
l Password
The Import Data allows you to import extension and file informa-
tion from an external ASCII file. For example, using this function
you can load employee names and phone numbers from an exist-
ing database into 
Starplus AVP.
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							HOUSEKEEPINGSTARPLUS @ AVP TECHNICAL MANUAL
To use Import Data, create an ASCII text file from an existing data-
base. Include in the database the name of each employee, the ex-
tension number and a telephone or other notification number.
Create the corresponding extension numbers in Auto Attendant.
B. PASSWORD
tlAINT ~525100u+3.10aConfiaurationnodules-RewrtsUtilitiesHouseKeepingto be imported.
Rlso enter
the columns and le_ngth of the
extension namesand numbers.
File name :
Namecolumn : 0
length : 0
Ext.column : 0
Notify column : 0
length : 0
ESC- exit
F9- start
Esc: back a menu
Return: selectstl: moves barBackSoace: edlt~When these steps are completed, use the Import Data screen to
identify the name of the file to be imported, as well as the column
location and field lengths in the text file for the employee name,
extension and notification numbers. 
Starplus AVP will use this in-
formation as a reference to locate the ASCII text file in the appro-
priate 
Starplus AVP database.
Starplus AVP Maintenance is protected by a user defined pass-
word. The password screen is the first screen encountered when
entering the 
Starplus AVP Maintenance menu.
When your 
Starplus AVP system is initially installed, you will be
able to enter the Maintenance menu without using a password.
Select Password from the Housekeeping menu and the following
screen is presented.
MINT sn525100v+3.lOaConfigurationnodulesReportsUtilitiesIHouseKeeping
piiz-gql
IEsc: back a menuReturn: selectstl: moves barBackSoace: edits
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							STARPLUS @ AVP TECHNICAL MANUALHOUSEKEEPING
Enter your new password. It may be up to 10 characters in length.
Press [ENTER] to save your entry or [ESC] to leave the screen
without changing the current setting.
Be very careful when making a new entry. 
Starplus AVP remem-
bers all alpha-numeric characters and spaces.
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650-3 
						

							STARPLUS @ AVP TECHNICAL MANUALSTARTING THE SYSTEM
SECTION 700
STARTING THE SYSTEM
700.1INTRODUCTIONAt this point you should have completed the following:
lInstalled the voice boards, files and the key
l Installed phone lines
lPerformed CPC testing (Non-Starplus phone system)
l Configured all modules
lInitiated the Starplus AVP channels
If you have, you are ready to start the system.
700.2 SYSTEM START
UPA. STARTUP WITHOUT
MULTI-TASKING
OPTIONSystem start up is the process of executing the 
Starplus AVP pro-
gram and activating the voice boards. Once the system is running
it is ready to handle its telephone functions. The are two types of
system start up:
lSystem without multi tasker (Multi-Tasker)
lSystem with multi tasking option
If you have the multi tasking option skip the following section and
turn to Start Up With Multi tasking (Multi-Tasker).
To start the 
Starplus AVP system, you must load the board drivers
and 
Starplus AVP program. To start the system automatically you
must 
include the following commands in your AUTOEXEC.BAT
file:
lCD \Starplus AVP
. 
D40DRVl 
Starplus AVP E
To examine or change the AUTOEXEC.BAT file you can use the
Starplus AVP text editor loaded into your Starplus AVP sub direc-
tory, by entering the following command:
ED \AUTOEXEC.BATAfter making the appropriate changes press Ctrl-F2 to save the
changes. The AUTOEXEC.BAT file will be saved in the root direc-
tory (i.e., C:\) of the drive.
Note: 
Starplus AVP is a highly memory intensive program and un-
der no circumstance should you load any memory resident pro-
grams (Sidekick or other TSR’s), or create an environment which
is memory intensive (this particularly applies to the users of DOS
4.0).Once the appropriate changes are made you can reboot the sys-
tem to activate 
Starplus AVP.
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