Vodavi Starplus Automatic Voice Processing Technical Manual

							CONFIGURATIONSTARPLUS @ AVP TECHNICAL MANUAL
D. 
RW&FF SPEEDThe (RW&FF) Rewind and Fast Forward keys are used to move
ahead or backwards during message review. The RW 
& FF
Speed function sets the time distance interval at which this occurs.
NRINT sn525100v+3.10aConfigurationnodulesReportsUtilities
1,HouseKeepingIRegistration
Environment
Blockage Lines
RW 
& FF Speed
Other Settings
Input Lengths
Work Hours
Voice Channels
Language 
Suppor-
-Set Wind-SpeeuEnter the duration for fast
forward and rewind.Pressing
the FF 
or RW keus causes a mes-
sage to be played forward or
backwards this interval.
PressESC to save and exit.
Wind-Speed:50 
l/l0 secs-
,a- , I. -.,. . me.-Esc: back a menuReturn: selectstl: moves bar
Backspace: edits
E. OTHER SETTINGSSelect Other Settings to enter information about parameters that
affect all the system modules.
flRINT sn525100v+3.10aConfigurationtiodulesReportsUtilitiesL,HouseKeepingI
IRegistration
Environment- system -Call Out Lines
Logging
Blockaae Lines
RW & F? Speed
Other Settings
Inwut LensthsWork Hour;
Uoice ChannelsSMDR OutputLanquaqe Supperthe highlight bar to select the
field and entering the appropriate
value.Press ESC to save and exit.
Rings Before Answer: 1
naintenance Key : *
Esc:back a menu
Return: selectstl:mcves barBackSpace: edits
n Rings Before Answer: This setting determines the number
of times the phone will ring before 
Starplus AVP answers
an incoming call. We recommend that the setting be as low
as reasonably possible.
1.To edit this field, enter a number from 1 to 9. To exit, press
[ESC]. Your setting will be automatically saved.
H Maintenance Key: This key gives the system user access
to various module features.
For example, a mailbox owner uses it to bypass his personal
greeting to access messages and mailbox features.
In general, we recommend that the key be set to 
I‘*” although it
can be set to any key, “0 through 9, #, or 
*”
“ ->,,:
610-14Issue 1, April 1992 
						

							STARPLUS @ AVP TECHNICAL MANUALCONFIGURATION
F. INPUT LENGTHSIn this section you set the number of characters for extensions,
mailboxes, and passwords.
NAINT sn525100v+3.lOaConfigurationnodulesReportsUtilitiesLHouseKeeping
i
IRegistration
EnvironmentInput Lengths
SystemIl?PORTRNT: Enter the field length
Low Lesystem -
Lof the following variables correctly
Call Out Linessince it determines the structure of
Loggingthe database.Once these values are
Blockage Linesset,changing them is not easy.
RW 
& FF SpeedDefine the field length by moving
Other Settingsthe highlight bar and then using the
Input Lengthsright/left arrow keys to increment
Work Hours
or decrement the displayed value.
Voice ChannelsPress F9 to save and ESC-to abort.SflDR Output
Language supportExtension Length: 4
tlailboxLength: 
LtPassword Length: 4
I-l--lEsc: back a menuReturn: selectstl: nmves barBackSpace: edits
The character string lengths define structures that 
Starplus AVP
needs to create certain databases. 
Starplus AVP also uses this in-
formation when it “listens” for caller input.
Although these settings can be changed at a later time, it may re-
quire redefining many parameters. Therefore, it is important that it
be entered correctly the first time.
If you have loaded a 
Starplus phone system these settings have
been configured already.
For example, if you have 3 digit extension numbers, then enter 3
for the length. Although, the length of the mail box can be different
than the extension, we recommend that they be the same. The
system is more user friendly when the mailbox and extension num-
ber are the same.
n Extension Length: is the number of digits for your exten-
sions with a maximum length of 9 characters.
n Mailbox Length: is the number of digits for your mail boxes
with a maximum length of 7 characters. If possible, set this
length the same as the extension.
n Password: is the security code that a system user enters to
access features like message review, notification instruc-
tions, and forwarding assignments. We recommend 4 digit
passwords although up to 9 digits is allowed.
When you have completed this section press 
[F9] to save your en-
tries. Press [ESC] again to exit to the Configuration menu.
Issue 1, April 1992
61 O-l 5 
						

							CONFIGURATIONSTARPLUS @ AVP TECHNICAL MANUAL
G. WORK HOURS .This entry identifies the start time and closing time of your office.
Many 
Starplus AVP features are time-of-day sensitive. For exam-
ple, it is possible to create a menu that plays a specific day-time
greeting between the hours of 8:00 am and 
500 p.m. and a night-
time or off-hours greeting for the rest of the day. In addition, a mail-
box can be programmed to notify its owner at a specific extension
during the day and at an outside number, perhaps a residential
number, on the weekends.
:’
tlAINT sn525100v+3.10aConfigurationnodulesReportsUtilitiesHouseKeepingLIBlockage Lines
RW 
B FF Speed
Other Settings
Input Lengths
08 : 00 am
Home/End 
- hours
I -r* rurrl-*.a.- . I..-. .
Esc: back a menuReturn: selects+-: back a menutl: moves bar
H. VOICE CHANNELS
1.To set the time highlight Work Hours in the System sub
menu and press [ENTER]. Then, select either Start of Day or
End of Day. You will need to set both, but you don’t have to
do it in a certain order.
2.To change the hours use the [Home and End] keys. To
change the minutes use the [Up Arrow and the Down Arrow]
keys. To change AM/P.M. use the [Page Up and the Page
Down] keys.
This item shows the amount of voice channels installed in the sys-
tem. It should always match the number of ports installed in your
system.
ilAINT sn525100
ConfigurationnodulesReportsUtilitiesv+3.10aHouseKeepingRegistration
Environment
System
System 
-
Elockage Lines
RW 8 FF Speed
Other Settings
Input Lengths
Work Hours
Uoice Channels
Language 
Supper
-----Set Board Count-----
Enter the number of voice
channels installed on 
YOWsystem. If SPRUP detects a
different number of channels
then it will not install.
PressESC to save and exit.
Installed 
4 voice channels.
Esc: back a menu
=Itl: moves barBackSpace: edits
610-16Issue 1, April 1992 
						

							STARPLUS @ AVP TECHNICAL MANUALCONFIGURATION
I. LANGUAGEThis parameter is not supported at this time.
DO NOT CHANGE THE LANGUAGE AS THIS WILL RESULT IN
ERROR MESSAGES ON YOUR 
RUNTIME SCREEN.
610.3 LOW LEVELDO NOT ATTEMPT ENTRY TO THIS MENU UNLESS YOU
HAVE BEEN AUTHORIZED TO DO 
SO BY A TECHNICAL SUP-
PORT PERSON. THESE PARAMETERS INVOLVE DETAILED
VOICE BOARD AND PHONE SYSTEM FUNCTIONS THAT
HAVE BEEN ALREADY SET. THEY ARE USED TO FINE TUNE
THE SYSTEM.
_Issue 1, April 1992
61 O-1 7 
						

							STARPLUS@ AVP TECHNICAL MANUALMODULES
SECTION 620
MODULES
620.1INTRODUCTIONModules are the telephone automation applications that the Star-plus AVP runs. This chapter will discuss how to configure and in-
stall each module.
IIAINT sn525100
ConfigurationModulesReportsv+3.10aUt-ilitidsHouseKeepingGlobal Settings
Voice Messaging
L-lAuto Attendant
tlenu Routing
Other ModulesEsc:back a menu
Return: selects+f:back a menu
tl:moves bar
Once the modules menu is pulled down, Global Settings will be
highlighted. The other module items, Voice Messaging, Auto At-
tendant, and Menu Routing are also presented. Each of these
modules are discussed individually in this chapter.
620.2 GLOBAL
SETTINGSAll setting and parameter information defined in the Global 
Set-tings sub menu are automatically applied to each of your AVP
modules. Rather than duplicate information for each module, a sin-
gle entry updates all modules as required.
IIAINT sn525100v+3.10a. ConfigurationnodulesReportsUtilitiesHouseKeepingSetting
Initiate Channels
Number of Rings
Retries/Timeouts
r-lClass of Service
Synch Passwords
Disable Thank You
Esc:back a menu
Return: selects-t+: back a menu
tl: mover bar
Issue 1, April 1992620-I 
						

							MODULESSTARPLUS @ AVP TECHNICAL MANUAL
A. INITIATE CHANNELSTelephone automation applications are called modules. In this sub
menu you assign a specific module to each voice channel or line.
When a caller dials that line, AVP will run the module that has
been assigned to it. It is important to understand that each line is
independent and can be programmed to provide a unique re-
sponse. This allows multiple telephone applications to be run on
the same 
Starplus AVP system. To do this, you ,must:
lSelect a particular voice channel or line.
lSelect a module that will be installed on the line.
lSelect a parameter, if any, that defines how the installed
module will function.
This procedure must be done for each voice channel or line. By
default, all lines are configured as voice messaging with the re-
quest mailbox parameter enabled. If a line is left undefined the
Starplus AVP will not know how to answer the call and the call will
be ignored.
IIAINT sn525100v+3.10aConfigurationnodulesReportsUtilitiesHouseKeepingLI- Daytime Hours - nodules to Answer -LinenoduleParameterII
I1Default Uoice tlessaginq1 Voice tlessaqinq
2 Uoice flessaqinq3 Uoice flessaqing4 Voice tlessaqing
IEsc: back a menuReturn: selects+*:back a menut4:moves bar
1.Select Initiate Channels from the Global settings sub menu
and the Timed Settings sub menu will be presented.
The 
Starplus AVP allows you to configure the voice channels by
specific day and/or time settings. Using this feature, you will be
able to selectively define how each channel performs depending
on the time of day and the day of the week. The settings are de-
fined as follows:
n DAYTIME 
- Normal office hours as defined by the Start of
day and End of day in the Configuration menu System sub
menu. This setting is used as a default in the event any
other timed setting is left undefined.
n EVENINGS 
- The remaining portion of the day not defined
above.n WEEKENDS 
- The period from the close of business day
on Friday to the beginning of the business day on Monday.
620-2Issue 1, April 1992 
						

							STARPLUS @ AVP TECHNICAL MANUALMODULES
w SPECIAL - Any day that you specify as a holiday or special
event.n COPY DAYTIME 
- Allows you to copy the daytime setting
to any other time period. Use this function to give you a
starting point on 
which.to build the next timed setting.
2.Select a particular day/time setting and press the [ENTER]
key. The initiate channels data screen‘will be presented.
The menu is divided into three separate sections. These sections
are the line section, the module section, and the parameter sec-
tion.
n Line refers to a particular port or channel. The screen will
automatically display the total number of lines that have
been installed in your system. The default line is located at
the top of the screen. 
Starplus AVP will automatically run
the module displayed on the default line on any line that is
left undefined. Use the up/down arrow keys to move be-
tween the lines. Remember that default is a line option, this
is where the highlight bar will be when first entering this
data area.n Module refers to the type of application (VM, Auto Att,
Menu route) that will be installed on the line. Only a single
module may be installed on a line. Once on the desired line
press the [ENTER] key. This will display the module inset
screen with the module options available. Highlight the de-
sired module and press the [ENTER] key. This will assign
the module to that line and also bring up the parameter in-
set.n Parameters define how calls will be processed within the
context of each module. For example, Menu Routing pa-
rameters include a selection of voice menus. Voice Messag-
ing and Auto Attendant parameters include user defined
call transfer procedures. Follow the screen instructions as
you are prompted for additional parameter information. The
following describes the parameter settings for the primary
call processing modules:
w MENU ROUTING - Prompts you for the name of the menu
to run. Select a menu form the inset listing. The menus
listed were created in the Menu Routing sub menu.
n AUTO ATTENDANT 
- Can perform either a direct transfer
to an extension or a supervised transfer by asking the
caller to enter the extension number. For a direct transfer,
you need to select the extension number from the inset list.
w VOICE MESSAGING - Can either route a call directly to a
mailbox, or can ask the caller to enter a mailbox number.
For a direct transfer, you need to select the mailbox num-
ber from the inset list.
3.Repeat the procedures detailed above to define the primary
module for each line and the parameters for each module. If
you make a mistake or wish to cancel a module on a line,
simply highlight the Clear Line in the module inset listing to
delete an entry.
Issue 1, April 1992
620-3 
						

							MODULESSTARPLUS @ AVP TECHNICAL MANUAL
B. NUMBER OF RINGS
4.Press the [ESC] key to exit and save the information
This setting determines the number of rings that will sound on a
call transfer or message notification attempt. After the designated
number of rings, 
Starplus AVP assumes the called party is unavail-
able. On a no answer the system ‘can perform a number of default
actions like transferring the caller to a mailbox, or another exten-
sion, or playing a prerecorded menu. To access this function, se-
lect the Number of Rings screen from the Settings sub menu.
1.Use the up/down arrow keys to increase or decrease the
--- >;‘.i
PIAINT ~525100,v+3.10aConfigurationnodulesReportsUtilitiesHouseKeepingII
-Settins-Initiate Channels
Number of Rings
Retries/Timeouts
Class of Service 
ISunch Pa-Number of Rinn-DisableUse the Up/Down arrows to~ increment and decrement value.
Press ESC to save and exit.
IRings: 1IC. RETRIES AND
TIME-OUTSnumber of rings that will be heard.
Values can be set from O-9. If the setting is set to 0, users will not
be notified of pending calls or messages. The default value is four
(4) rings.
2.Press the [ESC] key to save and exit the menu.
This menu allows you to define the maximum number of invalid
entries and maximum length of time that a caller will have to make
each entry. If these values are exceeded, 
Starplus AVP will take
appropriate action. All these entry values are changed by using
the up/down arrow keys to increase or decrease the values.
WINT sn525100v+3.lOa
ConfigurationModulesReportsUtilitiesHouseKeepingI1
Number of Rings
Retries/Timeouts
Esc:back a menu
Return: selectsl t+:backa menu74: moves bar.,620-4
Issue 1, April 1992 
						

							STARPLUS @ AVP TECHNICAL MANUALMODULES
n CALLER RETRIES 
- This is the maximum number of times
a caller will be able to make an invalid entry when
prompted by the system for some type of touch tone input.
Values are from O-9. If set to 0, the number of retries is un-
limited. The default value is 3.
An example of this would be if a caller dials a mailbox that
does not exist. After three attempts the system takes the fol-
lowing action, “Thank you for calling. Please call an ac-
count supervisor for assistance, goodbye” and the caller is
disconnected.
w USER RETRIES - This is the maximum number of times a
system user (somebody with a mailbox) will be able to
make an invalid entry when prompted by the system for
some type of touch tone input. Values are from O-9. If set to
0, the number of retries is unlimited. The default value is 3.
n CALLER TIME-OUT 
- This is the maximum amount of time
the system will wait for a caller to make a keypad entry. If
the time out limit is exceeded, the system will send the call
to one of three places, a default mailbox, or a default exten-
sion, or a time out instruction if the time out occurred while
the caller was in a menu. The time-out values can be from
1 to 19 seconds.
THIS TIME OUT LENGTH MUST BE SET LESS THAN
THE SILENCE INTERVAL IN HANG UP DETECTION IN
ORDER FOR IT TO FUNCTION PROPERLY!
w USER TIME-OUT - This is the maximum amount of time
the system will wait for a user to make a keypad entry. The
time-out values can be from 1 to 19 seconds.
D. CLASS OF SERVICEThe 
Starplus AVP allows you to create classes of service that can
be associated with individual mailboxes and extensions. Each
class of service contains different service features. By assigning a
class of service to an extension or mailbox, it is possible to
change parameters for a group of mailboxes or extensions in a
class without changing each individually.
The 
Starplus AVP comes pre-defined with five (5) class of serv-
ices. Each COS allows certain features and timers. The COS 04 is
for assigning to distribution list numbers. This COS should not be
used by normal mailboxes in the system. The settings and their
parameters are as follows:
w COS 00 - user type= 9, maximum message length= 300
seconds, maximum message count= 75, maximum reten-
tion= 15 days, use message waiting lamps, and access to
distribution lists.
n COS 01 
- Same parameters as COS 00 but message wait-
ing lamps turned off.
n COS 02 
- user type= 5, maximum message length= 180
seconds, maximum message count= 50, maximum reten-
tion= 7 days, use message waiting lamps, and access to
distribution lists.
Issue 1, April 1992
620-5 
						

							MODULESSTARPLUS@ AVP TECHNICAL MANUAL
w COS 03 - user type= 2, max message length= 180 sec-
onds, maximum message count= 25, maximum retention=
5 days, message waiting lamps turned off, and no access
to distribution lists.
n COS 04 
- user type= 8, maximum message length= 5 sec-
onds, maximum message count= 5, maximum retention= 1
day, no message wait lamps, and no access to distribution
lists. This COS should only be assigned to distribution
list pilot numbers!
IIAINT sn525100ConfiaurationnodulesUtilitiesv+3.10aHo&Keeping
-Settinasl-Class of Servic-0:COS Number001:COS Number012:CDS Number023:COS Number034:COS Number04
5:DisconnectCOS6:COSNumber06
7:COSNumber078:COSNumber089:COSNumber09ESC-exit
FS-editEsc: back a menu
Return: selectstl: moves barIBackspace: edits
1.Select Class of Service from the Global Settings sub menu.
The Class of Service selector screen will be displayed. This is
where you select the Class of Service to edit. The 
Starplus AVP
has 1259 possible classes. These are numbered from O-l 259.
2.Highlight the desired Class of Service and press [ENTER].
You may scroll through the entries on each page with the
[up/down arrow] keys. To move from page to page the [page
up/down] keys are used. Each class of service has four pages of
information associated with it.
Once a Class of Service is selected the following fields are avail-
able for editing on Page 1:
IIAINT sn525100
Configurationtloduleau+3.10aReportsUtilitiesHouseKeeping ,
Editting COS 00
Title: CO5 Number 001 of LI
GeneralUser TripeEvent Counters: 9x None
Languagea EnglishPersonal operator :
Restrict Out-Dialn No
Uoice nessagingnaximum Message Length : 300 secondsflaxhum Greeting Lsngth:30 secondsbximum nessages: 100 messagestlaximum Retention :30 daystlessage Waiting Lamps a> Every tlessage
continued...
PgUp/PgDn to change page; ESC to 
save and exit.
‘