Vodavi Starplus Automatic Voice Processing Technical Manual

							STARPLUS @ AVP TECHNICAL MANUALCALL PROGRESS CHARACTERIZATION
APPENDIX F
CALL PROGRESS CHARACTERIZATION
F.l
INTRODUCTIONCPC is a utility program that can be used to make 
Starplus AVP
transfer calls on your Non 
Starplus phone system fasterand more
reliably. CPC does this by analyzing and storing the RING and
BUSY tones produced by the phone system during some test
calls. After successfully running CPC to “learn” the RING and
BUSY tones,these results can be loaded into 
Starplus AVP by us-
ing MAINT. Afterwards, 
Starplus AVP will use these results to
transfer calls on the phone system as fast as possible. However,
running CPC can be a little tricky, especially if you are new to com-
puters, or phone systems, or BOTH! Follow the directions in this
section carefully, and you should be able to run it successfully.
BEFORE YOU TRY TO RUN CPC
You must first complete your hardware/software installation before
proceeding with CPC. This includes the following:
1. Pre-installation Worksheet
2. Hardware Installation
3. Software Installation
4. System Testing
If you have not completed any of these steps do not run CPC. In-
stallation and complete them before running CPC.
A. CPC and the installed
IRQTo run CPC, you need to know the IRQ setting used to install the
voice boards. Refer to your Pre-InstallationWorksheet, or examine
one of your voice boards to determine this number. This is always
5 on the 
Starplus AVP system.
B. CPC and the first lineTo run CPC, you also need to hook at least one analog phone line
from the phone system to the “first” line, on the “first” RJ-14 jack,
on the “first” voice board. CPC uses this “first line” to make its
RING and BUSY test phone calls.
The “first” voice board is the one with the lowest board address.
Refer to Chapter 2: Installation, Board Address Setting to deter-
mine which is the lowest addressed, or “first” voice board.
The “first” RJ-14 jack on the voice board is the jack closest to the
“top” of the board. The “top” of the 
boardis where you install a
screw to hold it firmly in the PC.
The “first” line on the RJ-14 jack is the innermost pair of wires. An
RJ-14 connection supports two telephone lines, and each line has
a pair of wires. The innermost pair of wires is the “first” line on the
jack, and the outermost pair of wires is the “second” line.
Issue 1, April 1992Appendix F-l 
						

							CALL PROGRESS CHARACTERIZATIONSTARPLUS @ AVP TECHNICAL MANUAL
C. CPC and the text
extensionTo run CPC, you also need to have a “test extension” that can be
called during testing. This is NOT the “first line” that CPC uses to
call out on. The “test extension” is a regular extension that is
hooked to the phone system, and can be used by a person to
make a phone call. The “test extension” must meet the following
criteria:1. It is NOT connected to 
astarplus AVP voice board.
2. It is representative of the extensions 
Starplus AVP will trans-
fer calls to.
3. It is not forwarded in any way to other extensions.
4. It is close enough so you can hear it ring.
-5. It is undisturbed during all CPC testing.
CPC and the ring test
While CPC (automatic or manual method) is performing a RING
test, the “test extension” must be “ONHOOK”, and must ring for
the duration of the test. It should not be forwarded to another
phone, and 
nobody(including you!) should answer it or pick it up
from another extension.
Just before you run a RING test, confirm that the “test extension”
will ring by calling it from some other extension and listening for
seven uninterrupted rings. If you do NOT get seven rings, find out
why andcorrect the problem before proceeding with the RING test.
D. CPC and the busy testWhile CPC (automatic or manual method) is performing a BUSY
test, the “test extension” must be 
“BUSY”,and must provide busy
tones for the duration of the test. It should not be forwarded to an-
other extension,or picked up by anybody (including you!) from an-
other extension.
E. CPC and common
mistakes
F. Two methods of
running CPCJust before you run a BUSY test, confirm that the “test extension”
is busy by calling it from some other extension and listening for
seven uninterrupted busy tones. If you do NOT get seven 
busy-tones, find out why and correct the problem before proceeding
with the BUSY test.
1. Wrong IRQ entered
2. “First line” not connected to phone system
3. “Test extension” is forwarded to another extension
4. “Test extension” is in use during a RING test
5. “Test extension” is NOT in use during a BUSY test
There are two methods to run CPC.
lCPCAUTO.BAT - The Automatic Method
lCPC125.EXE - The Manual Method
By far the easiest method of running CPC is by using the
CPCAUTO batch file. You should always try to use CPCAUTO
(the automatic method) before choosing 
CPCI 25.EXE (the man-
ual method). Only the automatic operation is given.
Appendix F-2Issue 1, April 1992 
						

							STARPLUS @ AVP TECHNICAL MANUALCALL PROGRESS CHARACTERIZATION
G. RUNNING CPCAUTO 
-CPCAUTO takes almost all of the work out of running CPC. You
The Automatic Methodonly need to know two things to begin CPCAUTO:
l The installed IRQ
lThe “test extension” number
To get started you should be at the Vodavi menu.
1. Enter 
[CDKPAVP] -2. TYPE [CPCAUTO irq ext]
where: “irq” is the installed IRQ (always 5)
“ext” is the “test extension” number
CPCAUTO will display its MAIN MENU. Using this menu, you can
choose either one fully automatic option, or a series of semi-auto-
matic options.
The completely automatic ALL OPTIONS selection does every-
thing for you, and tells you when you have completed all tests 
sue-cessfully. The semi-automatic ERASE, RING, BUSY, and LOAD
options are 
similar,but it is up to you to manually select and per-
form each step successfully in the correct order.
NOTE: We strongly recommend you use the fully automatic ALL
OPTIONS. 
It is definitely the easiest way to get CPC done cor-
rectly!
The CPCAUTO Main Menu looks like this:
CPCFIuto ~1.0 Automatic Call Progress Characterization
Test trq: 3Test Extension: 636
CPCAuto MAIN NENU
KEYOPTIONDESCAIPTlLlN/NOTES=====================:======::=====================AALL opt ions(automatic) ERASE-RING-BUSY-LORD
EERASE results (manual) Do before manual RINGRRING test(manual) Do before manual BUSYBBUSY testhanual) Do after manual RINGLLOflD results (manual) Do after manual BUSY
QQUIT(if done. or...
to run with different IRQ or EXI)Press a key to select option...
For the fully automatic CPC test, choose:
A 
- ALL OPTIONS (full-auto) ERASE-RING-BUSY-LOAD
by pressing the ‘A’ key. CPCAUTO will do the following:
lDelete any old CPC result files
lPerform a RING test 5 times
lPerform a BUSY test 5 times
lLoad the results using MAINTCPCAUTO makes sure each step completes successfully before
advancing to the next step. If any errorsoccur, CPC pauses to
make sure you see what happened. Then you can either retry the
operation, or 
returnto the main menu. After all tests are success-Issue 1, April 1992Appendix F-3 
						

							CALL PROGRESS CHARACTERIZATIONSTARPLUS @ AVP TECHNICAL MANUAL
fully completed, CPCAUTO can automatically load the resultsinto
Starplus AVP using MAINT.
For a semi-automatic CPC test, you can choose:
lE ERASE old CPC result files
l R RING test
-l B BUSY test
l L LOAD results
CPCAUTO performs the selected step for you, again pausing if
any errors occur, and letting you retry 
thetest or return to the main
menu.
_NOTE: It is very important that these options be performed suc-
cessfully in the above order. Failure to do so will probably produce
bad results, which will make 
Starplus AVP perform poorly during
call transfers!To print your CPC results, type:
l P PRINT results
After you complete your CPC testing, or if you have problems, you
may want to print your CPC results 
ona printer. That way you can
either study the results or fax them to Technical Support for assis-
tance.
Appendix F-4
Issue 1, April 1992 
						

							STARPLUS @ AVP TECHNICAL MANUALBACKUP
APPENDIX GBACKUP
G.lBACKUPHBACKUP is a utility program that will perform two functions:
lBackup the Starplus AVP system files to floppy disks.
lRestore backed up files to the hard disk in case of a disk
error or crash.You should use Hbackup to back up your system after you have
satisfactorily installed 
Starplus AVP.
You can use Hbackup to restore your 
Starplus AVP system in the
event of a disk error or crash. Simply repair/replace your disk
drive, reinstall 
Starplus AVP from your distribution diskettes and
run Hbackup Restore.
HBackup uses file categories to control what is copied to and from
the floppies. You choose which categories to backup by selecting
the descriptively named items in a menu. Once you have told
HBackup what to backup or restore it will automatically prompt
you to insert the proper diskettes.
HBackup is easier to use than DOS’s COPY and XCOPY com-
mands because it only copies those files that are not included on
the distribution disks shipped with 
Starplus AVP. HBackup knows
what files can change and what category they fall under.
HBackup has another advantage over XCOPY in that it can copy
files larger than the size of the destination drive. It does this by
splitting the file across two or more disks. The restore functions in
HBackup will join these files back into their original file. This is an
important feature because voice files take up large amounts of
disk space.
HBackup is also preferable to other backup utilities (such as 
Fast-Back) because it has fewer menu items and copies the files onto
the destination drives in a format that can be easily used by regu-
lar DOS commands. 
FastBack compresses all the files into a sin-
gle file and has to search through the entire disk to restore one file.
IMPORTANT!
HBackup was not meant to backup files to a tape drive. It copies
files using DOS services and drives A: through Z:. However, if
your tape backup unit is configured to resemble a floppy drive,
HBackup works in some cases.
In addition, HBackup was not meant to run while 
MultiTasker is
loaded. The reason for this is that 
Starplus AVP keeps files open
while it is running. If you run HBackup on files that 
Starplus AVP
has open, the files can get corrupted.
Issue 1, April 1992Appendix G-l 
						

							A. Instructioqs _‘&;qT p,, 2:.:5*. ‘,Before starting.th,[email protected] you must:
:;:,;A ;&?;!;.x;‘ ’ :. I~ T ,_,.. I.- ,,disk types, :butX is not recommended.
.;,$b !>,- .(l‘i,,:;iE; fY.,:f- .: ;;,T, ‘: ‘, ;: ij -.:: -( /
To start’HB&up make&.&? the Multi-Tasker program is not run-III L, ‘,- i> . -i..,. -.‘-1. . . .:ning and that you.are.at th,e Vodavi main menu. Then type:‘. “L/ 5. Type CD\SPAVP [ENTER]i
(7% i .\3 ;‘++ ~J:ij,~,3~1~~ z7.rU: ‘:z c)!~. .:. _’ ._ 2!.,Type HBACKUP [ENTER]
,-pi .;icTL.>,
&fri:c :_
You8Will th’enpi!see’HBackup’s main menu. It displays the version: ,z, ,-‘, ,‘j i-,,., , .I  : .”.I number .alohg’with three~mdenu options. Pressing [ESC] at this
point will exit the program. 
.:‘:.
~~p;ic,,” r :. iI._ .:,“:T ,I; .To backup ydu7’syseiii’/~sele~t Backup System. To restore from
:,,;‘4 5,. I.-‘; :,I,,;:. .,;; , 2 .’ - ..-,; -3:;
.- ~previously batikedG@disks, sele&f’?=iestore System. After select-
- 
-. ..-.:;,: ;, ;: ;I .:ing,,one,of the above youwi!l then be presented with a list of file
. 
:.,categories. These categoriesand the files that belong in them are
:,j-:~~.-,.-‘I;,.: .CA’,1 .>i:.-I I -i!  ‘S follov$: ‘, :. X{._! s;-.,? -: &;: J ,-All 
Starplus A.VPFJes:: All files listed in the categories below.
::;;g d#.- 1,$: 
						

							STARPLUS @ AVP TECHNICA~~Ntf&Lm -I,. _-- _ .-.:’
.,: ,i
c w,(-&j3: fjc?C : “,” Mailb&%&%t&s@ns Only: This category includes-those’fileZ tha”i ,;
rnal$e~u$‘m~a~lbox, extension, and class of service settings. These
files-cont&n;only the information found when you edit a mailbox,
&tensron80r class of service. The files in this category are:^.--.SPAVP.EDFI;SPAVP.MDF, SPAVP.EDX,-.i 2. , ,ISPA,VP.M?X, and CLASS.*.,.‘:Every time you make a change to your extension or mailbox list
we,r;ecom,me,nd bac&king:up these files.
All Other 
RlesQjly,~~~.Thi~s category is a catch-all for all of Starplus
,AVP’s files not foutid:lin‘the’above categories. It includes such
things 
ascustomvoIceprompfs,‘:iegistration information, and dis-
tribution!fists.~:~The’file:specifications contained in this category
are: 
S~~,~R,pu?,~~.~~~-P;-DAY, SPAVP.RGS, SPAVPSCN,
BOOT>f& BOOT,,PRI.;_.BOOT,SHW, REPLY.OFF, DATA\*,*,
MAILBOX\LJ;S~.?:MENUS\*.*; and VOX\*.*.
Custom. 
Backu&Qr4fy’: :-Thiscategory is used so that Starplus AVP
may 
backup,c;; + .r.. j..: :  ” ?
After 
sel~:~ti’~~~e?~~~~eso~~ that you want to backup or restore
,you will b,egrompt.ed& ent@&&h,&destination and source drives.
The destinationdrive 
for%ibackupi!s usually Drive A: and for a re-
stors:itris your hard:disk, i’.ei, .Dr$%C:.The source drive for a 
back@‘&$ur hard disk, i.e., Drive C: and
for-3 msfg&j, i,&&jg’A& !:, ’__ ! II ;iYou can 
c’hangethese’by enteringthe new drive letter. The path
is assumed to be 
\Starpl’usAVP&hce you have the correct drive
letfer~ip~esg,~trl_r~~~.~~~;st~rt ttx+$ackup or restore process.
Duringnbackupiyou will see’H‘&&up copying files to the floppy.
At the 
top..of the’witzrdowis’the~description for Volume. This is the
.-VoJume:lD,that+lBeek#’ is$5i3ti,fi&on the floppy. Each category
will have 
itsown se.t:f~,dis~~,wit~~~~,eir own Volume IDS. It is impor-‘.; 5;. ,; . . ..ut.i,tant to wnte$is Voj,rme,lDiand~numeric order on the disk label for