Vodavi Starplus Automatic Voice Processing Technical Manual

							STARPLUS @ AVP TECHNICAL MANUALERROR LOG MESSAGES
Error: Voice Messaging- Mailbox (MBOX#) not opened to send to
list.Mailbox is being used on another line.
Error: Voice Messaging- 
(MBOX#) password(PASSWORD) inva-
lid length; set to 
OSPassword length got corrupted. 
Starplus AVP set it back to all ze-
ros.
0
0Error: PtrRtrv opening pointer file (PTR-FILE).
Could not open P file in MESSAGES. Config.Sys error.
Error: PtrRtrv mssg file (MSG-FILE) not found.
One of the entries in the pointer 
filedid not exist. Should
not happen, but...
Error: PtrRtrv pointer file (PTR-FILE) not found.
The pointer file was erased. Another line must have
erased it.Error: PtrRtrv mbox 
(MBOX#) does not exist.
The mailbox passed to Pointer Retrieve does not exist.
Issue 1, April 1992Appendix B-3 
						

							STARPLUS @ AVP TECHNICAL MANUALADVANCE PROMPT CUSTOMIZATION
APPENDIX C
ADVANCE PROMPT CUSTOMIZATION
C.l
INTRODUCTIONYou can further 
customiie Starplus AVP by re-recording some of
the prompts that 
Starplus AVP uses. For example, when StarplusAVP is transferring a call it says Please hold while your call is be-
ing transferred. This prompt can be re-recorded in the same voice
as your Greeting. All recording is done using the Maintenance pro-
gram’s Utilities/Recording Studio/Other Files VOX.
In the following we have described the various prompts that can
be changed:
lFile Name: l.grt, 2.gr-t 3.grt, 4.gr-tl Module: general
lWhat: Answer message for line’s 1,2,3,4l Timed: yes
l Default: none
lDescription : When a line is answered on the Starplus AVP
system, the first thing 
Starplus AVP does is to check and
see if a startup message is present for that line for the cur-
rent time period. This message is played and 
StarplusAVP continues. These messages are typically used when
you have the same module (Voice Messaging, Auto Atten-
dant, etc.) running on all channels but the lines represent
different departments. For example if all the calls in the or-
der entry department come in on lines 1 and 2 and the
calls for the shipping department come in on lines 3 and 4,
yet all lines are running Auto Attendant, then you could re-
cord messages in 1 
.grt and 2.gt-t that would say Thank you
for calling the Order Entry department. A similar message
would be recorded in 
3.gt-t and 4.grt for the shipping de-
partment.
File Name:T-base.grtModule: Voice Messaging
What: Greeting for Voice Messaging module
Timed: yes
Default: none
Description: This file is where the greeting for Voice Messaging is
recorded. If you were answering a channel with Voice Messaging,
then you would record a message similar to Thank you for Calling
Vodavi Communications Systems in 
t-base.gt-t.Issue 1, April 1992Appendix C-l 
						

							ADVANCE PROMPT CUSTOMIZATIONSTARPLUS @ AVP TECHNICAL MANUAL
File Name: 
T-base.voxModule: Voice Messaging
What: instructions for Voice Messaging module
Timed: yes
Default: Enter the mailbox number of the person you are trying to
reach or press 0 to reach the-operator. Description: This file is
where the instructions for Voice Messaging are recorded. The
only reason to change this prompt is if you are not using mail-
boxes as mailboxes but as some other item such as product num-
ber or restaurant number.
.
File Name: Xchgmbox.vox
Module: Voice Messaging
What: Replaces word mailbox for invalid mailbox numbers
Timed: no
Default: Mailbox
Description: In instances where mailboxes represent something
other than mailbox numbers then you will also want to record a
prompt here so that when the caller enters and invalid mailbox
Starplus AVP will come back and say Product 123 does not exist
instead of saying Mailbox 123 does not exist.
File Name: List-Sig. List Number
Module: Voice Messaging
What: Signature for the distribution list number.
Timed: no
Default: list number
Description: When sending a message to a distribution list, 
Star-plus AVP first checks to see if a Distribution List signature has
been recorded for the 3 digit list number. If it has it is played other-
wise the just number is given.
File Name: 
T-route.grtModule: Auto Attendant
What: Greeting for Auto Attendant module Timed: yes
Default: none
Description: This file is where the greeting for Voice Messaging is
recorded. If you were answering a channel with Auto Attendant,
then you would record a message similar to Thank you for Calling
Vodavi Communications Systems in 
t-r0ute.gt-t.
\
iAppendix C-2Issue 1, April 1992 
						

							STARPLUS @ AVP TECHNICAL MANUALADVANCE PROMPT CUSTOMIZATION
File Name: 
T-route.voxModule: Auto Attendant
What: instructions for Auto Attendant module
Timed: yes
Default: Enter the extension number of the person you are trying
to reach or press 0 to reach the operator. If 
‘you are on a rotary
phone please hold and an operator will be with you shortly.
Description: This file is where the instructions for Auto Attendant
are recorded. The only reason to change this prompt is if you are
not using mailboxes as mailboxes but as some other item such as
product number or restaurant number.
File 
Name:T-final.voxModule: Auto Attendant
What: Final instructions for Auto Attendant module
Timed: yes
Default: none
Description: When Auto Attendant is called the greeting is played
followed by the instructions. If the directory is turned on then in-
structions for its use are played. Finally, you may record more in-
structions in 
t-final.vox.File Name: 
Tr-diR.voxModule: Auto Attendant/Directory
What: Instructions for Paged Mode directory.
Timed: no
Default: Press the first 
,4,5 letters of the person’s last name fol-
lowed by the pound key.
Description: Once a caller has selected to use Auto Attendant’s
company directory, this is the prompt that they will hear. Typically
you would rerecord this prompt to change the wording to suit your
situation.
File Name: 
Tr-dir1 .voxModule: Auto Attendant/Directory
What: Instructions for Single Mode directory.
Timed: no
Default: Press the first 
,4,5 letters of the person’s last name fol-
lowed by the pound key.
Description: Once a caller has selected to use Auto Attendant’s
company directory, this is the prompt that they will hear. Typically
you would rerecord this prompt to change the wording to suit your
situation.
Issue 1, April 1992Appendix C-3 
						

							ADVANCE PROMPT CUSTOMIZATIONSTARPLUS @ AVP TECHNICAL MANUAL
File Name: Notify-h.vox
Module: Voice Messaging/Notify
What: Greeting for message notification.
Timed: no
Default: This is 
Starplus AVP calling. There is a voice message for
mailbox . .Description: Greeting that a mailbox owner hears when he is be-
ing notified of message through message notification.
File Name: Notify-p.vox
Module: Voice Messaging/Notify
What: Instructions for a no password needed Notify. Played after
instr.Timed: no
Default: none
Description: If this prompt is present 
Starplus AVP will play it then
send the caller immediately to message maintenance, regardless
of who answered the phone.
File Name: 
Tr-dir.voxModule: Auto Attendant/Directory
What: Instructions to get directory.
Timed: no Default: For company directory information dial
Description: This prompt is played during the Auto Attendant in-
structions. It is used to inform the caller about the company direc-
tory.File Name: Xfermssg.vox
Module: Auto Attendant
What: Inform before transferring.
Timed: no
Default: Please hold while your call is being transferred.
Description: This prompt is played before a caller is transferred to
an extension.
File Name: 
Havecall.voxModule: Auto Attendant
What: Inform extension owner of a call.
Timed: no
Default: You have a call.
Description: This prompt is played when a caller is transferred (su-
pervised) to extension and the extension is answered.
iAppendix C-4Issue 1, April 1992 
						

							STARPLUS @ AVP TECHNICAL MANUALADVANCE PROMPT CUSTOMIZATION
File Name: 
Holdhold count
Module: Auto Attendant
What: Played while caller is on hold.
Timed: no
Default: none
Description: These prompts, hold.1 to hold.9 are played when a
caller tries to reach an extension is busy and has selected to hold.
Note that type of holding must be set to play files before the files
will be played.
File Name: Lastopt.vox
Module: Voice Messaging
What: Last options after sending a message
Timed: no
Default: To try another mailbox press 1 to transfer to another ex-
tension press 2 to transfer to the operator press 0.
Description: This prompt is used to replace what a caller hears af-
ter he finishes leaving a message for a mailbox.
File Name: 
Mssgrtrv.vox (or menus\mssgrtrv.mvx)Module: Voice Messaging
What: After hearing a message press 7 to play this file.
Timed: no
Default: none
Description: While doing message retrieval a mailbox owner can
press 7 to hear this special file. You may place anything in this file
since it would probably be used for company information.
File Name: 
Holdmenu.voxModule: Auto Attendant
What: Menu that caller hears if extension busy and holding al-
lowed.
Timed: no
Default: Press 1 to hold, press 2 to try another extension, press 3
for other options.
Description: After a caller tries to reach
File Name: System.grt
Module: Voice Messaging
What: The system greeting played if no mailbox greeting exist or if
system administrator has set it to play.
Timed: yes
Default: The person you have tried to reach is unavailable
Description: The system greeting that comes with 
Starplus AVP is
very general. To add your own instructions you will need to record
a new file.
Issue 1, April 1992Appendix C-5 
						

							ADVANCE PROMPT CUSTOMIZATIONSTARPLUS @ AVP TECHNICAL MANUAL
File Name: Thankyou.vox
Module: Voice Messaging/Auto Attendant What: Replaces the
word Thank You after entering mailbox, extension, or password.
Timed: no
Default: Thank You
Description: If you do not like-the way the current Thank You
sounds you can change it by record a new file.
File Name: BrdCst.vox
Module: Voice Messaging
What: Broadcast message or instructions to hear broadcast mes-
sage.Timed: no
Default: none
Description: After a mailbox owner hears the prompts to pick up
message and how to send messages, this file is played. Typically
you would record the message To hear message from system op-
erator press 4.
File Name: 
Brdcst.msgModule: Voice Messaging
What: Broadcast message
Timed: no
Default: none
Description: When a mailbox owner presses 4 at the top level of
Voice Messaging maintenance, 
Starplus AVP plays this file.
File Name: Screen.voxModule: Auto Attendant
What: Instructions for caller to say name.
Timed: no
Default: After the beep please say your name.
Description: If an extension has call screening turned on and a
caller tries to reach the extension the 
Starplus AVP system will
ask the caller to record his name. If you want the caller to also say
his company name, or his product then you can record a new
Screen.Vox to do so.
Appendix C-6Issue 1, April 1992 
						

							STARPLUS @ AVP TECHNICAL MANUALADVANCE PROMPT CUSTOMIZATION
File Name: 
Ez-rtrv.voxModule: Voice Messaging
What:Instructions for user’s with mssgs and user 
type=1Timed: no
Default: none
Description: If a mailbox owner, having a Class Of Service user
type 1, does mailbox maintenance he will only be allowed to do
message maintenance. He will not be able to change any set-
tings. You can record this special prompt to give the owner more
information. It will be played only if he has messages 
(new or
saved) to retrieve and after playing this prompt 
Starplus AVP will
start playing the first message.
Issue 1, April 1992Appendix C-7 
						

							STARPLUS@ AVP TECHNICAL MANUALMULTI-TASKING
APPENDIX D
MULTI-TASKINGD.l
INTRODUCTION
D.2MULTI-TASKINGThe Multi-Task option allows a single PC to run more than one
DOS program simultaneously. This Multi-Task program is used on
all custom 
Starplus AVP systems. Starplus AVP Custom Systems
differ from the standard 
Starplus AVP systems in the fact that they
utilize a 386 33 Mhz CPU. Standard 
Starplus AVP systems utilize
a 286 16 Mhz CPU board. Moving to a 
Starplus AVP Custom al-
lows the user to make changes to the system while it is on line.
The Multi-Task program 
js loaded onto the hard drive and config-
ured at the time of build and all custom systems will boot to the
Multi Task main screen
Multi-Task is a multi-tasking shell that runs on top of DOS. 
Multi-Task continually switches among the tasks listed on the Task Con-
troller screen, running each one for a few fractions of a second. A
PC has only one processor, so how much time a single task
spends running affects the speed of the other tasks. Only one
task can actually be executing at one time. The Multi-Tasker
switches between them so quickly it appears that they are all run-
ning at the same time.
In a non-multi-tasking environment, the PC will only run a single
DOS program, for example, either 
Starplus AVP Runtime or Star-plus AVP Maintenance can be loaded at one time but not both.
Without Multi-Task, the system administration program can not be
loaded while 
Starplus AVP is up and running. In order to make
program changes the administrator must take the system off line.
However, with Multi-Task both programs can be active, allowing
Starplus AVP and the system maintenance programs to run simul-
taneously. On smaller 
Starplus AVP systems (under 10 ports)
Multi-Task might be considered an optional item. On larger sys-
tems, where maintenance activities occur more frequently, or for
longer durations, it is a highly recommended item.
The Multi-Task screen includes two primary DOS applications and
two secondary DOS applications, they are:
lStarplus AVP Runtime (Primary)
lStarplus AVP Maintenance (Primary)
l DOS Shell (Secondary)
l Dansr (Secondary)
Issue 1, June 28,1993Appendix D-l 
						

							MULTI-TASKINGSTARPLUS@ AVP TECHNICAL MANUAL
Starplus AVP Runtime This program is responsible for the execu-
tion and management of the 
Starplus AVP modules such as Voice
Messaging, Auto Attendant, and Menu Routing. It also includes
the 
runtime screens that display usage, blockage, and statistics in
realtime. This is the same program as the non multi-tasking sys-
tems.
Starplus AVP Maintenance This is the pull-down menu driven
program responsible for system administration. It is used to config-
ure the system and includes supporting functions like reporting,
housekeeping and prompt recording. When you make a change
to any system parameters, the system will prompt if you want the
change to take effect immediately, or at a later time, or when the
system is idle. Changes to mailboxes and extensions take effect
when you exit the programming mode automatically.
DOS Shell This is simply a command to return the user to the
DOS prompt from the Multi-Task screen. This screen returns you
to the 
C:> prompt. From there, you can type [3] to bring up the util-
ity menu. The utility menu contains the phone system settings,
back-up procedures, and other utilities.
Dansr This is the remote program used to program the system re-
motely. Dansr is used in conjunction with Dcall. Dcall is loaded
onto the distant computer and used to call the VM system. At that
point, Dansr is the program that answers the call and gives control
of the keyboard to the distant end computer.
A. HOW TO INSTALL
MULTI-TASKAs mentioned above, the Multi-Task program is loaded and 
config-ured at the time of assembly. It is not necessary to load the pro-
gram unless you are upgrading/replacing a hard drive. In this case
it will be necessary to load the program from the disk(s) supplied
to you with your custom system.
To install Multi-Task, insert the MASTER DISKETTE 
#I into the
floppy disk drive. There should be the seven (7) system diskettes
and one (1) disk labeled 386 FILES. Make sure that the root direc-
tory of C drive is displayed on your monitor:
1. Type: 
A:>INSTALL C: then press [ENTER]
A:> identifies the drive where you have just inserted the MASTER
DISKETTE and C: designates the target drive onto which the
Multi-Task files will be copied.
After you have pressed the [ENTER] key the system responds
with:
SPAVP Installation
Do you wish to install the SPAVP software to C: Y/N ?
2. Enter a [Y].
The system will install the first disk and when finished, prompt
you to load the second disk. This procedure will be repeated
until all seven master software disks have been installed.
When all seven have been installed exit the installation by typ-
ing [Q] at the read me window.
Appendix D-2
Issue 1, June 28,1993