Vodavi Starplus Automatic Voice Processing Technical Manual

							STARTING THE SYSTEMSTARPLUS @ AVP TECHNICAL MANUAL
B. START UP WITH
MULTI-TASKING
OPTIONIn a multitasking environment (with Multi-Tasker installed) your
AUTOEXEC.BAT can be automatically configured for you by run-
ning the 
FIXBOOT program.
At the DOS command line in the 
Starplus AVP directory, enter:
. 
FIXBOOTTo examine or change this file enter the following command while
still in the 
Starplus AVP directory:
. ED 
\AUTOEXEC.BATYour AUTOEXEC.BAT file should contain the following com-
mands:
. PROMPT $P$G
. 
PATH=C:\DOS. CD\SPAVP
.
D40DRV -El 92 -CO
l STARTSYS
Note that the parameter after 
D40DRV depends upon the number
of boards that you have installed. For the correct setting, see Ap-
pendix E.
C. HELP!In addition, note that above routine is only an example. The exact
configuration may vary depending on the amount and type of
memory available, type of monitor and several other variables.
Please refer to 
MultiTasker documentation for a more detailed ex-
planation of these parameters and how to make adjustments in
case of any problems.
To start 
Starplus AVP, reboot your system now. When the system
comes up you will notice the task controller screen. The screen
will list various tasks that have been set up. It generally takes
about 30 seconds before the system is functional.
If you experience any problems at this point, please refer to the
section of the manual called Before You Start as well as the Error
Appendices before you call technical support.
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							STARPLUS @ AVP TECHNICAL MANUALSTARTING THE SYSTEM
700.3
STARPLUS AVPWhen Starplus AVP is running, three special screens provide real-
RUNTIMEtime statistical information on system performance.
SCREENS
The system will display the status screen by default, as described
below. The following command are available while this screen is
displayed:
lFl -F8 - Call Statistics screens
lF9 - Blockage screen.
lShift Fl -F5 - Reset all counters
lShift Fl 0 - Shutdown - now!
lAlt Fl - Shutdown - next chance (after all calls)
lAlt F2 - Shutdown - no more calls (after current calls)
lAlt F3 - Shutdown - now! (active callers will be discon-
nected)A. STATUS SCREENThe Status screen is designed to detail system events on a per
line basis. This information reflects system efficiency and indi-
cates whether 
Starplus AVP is handling calls in the manner in
which it was programmed. We recommend that this screen be dis-
played while the system is in its normal operating mode.
Uodavi Communications Systems
Disk= 
2:42 Files= II/ 12 Ram 98k
Waiting (tlenu Routing OPEN)
* Invalid EVENT Line!4 6 *08:38:18 01 SPRUP tlodule version +3.10aThe screen is used to monitor call progress information for each
line. This information can be used as a diagnostic tool to quickly
discover whether lines are behaving properly. Status messages
are displayed with easy to understand meanings.
The top portion of the screen shows the current status of each
line. The bottom portion has been reserved to display log records
(if logging to screen has been activated, see Configuration/Log-
ging). These records provide more detailed information on all sys-
tem events and are generated as 
Starplus AVP processes each
call. The Disk= entry shows the hours:minutes of storage time left.
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							STARTING THE SYSTEMSTARPLUS @ AVP TECHNICAL MANUAL
B. CALL STATISTICS
SCREENThe Call Statistics screen is designed to display traffic information.
The top portion of the screen shows summary information on the
number and duration of calls that have been processed on a per
line basis. The information shows today’s activity and also dis-
plays cumulative totals since the last system reset.
Uodavi Communications Systems
IT’i’:”
7
!ISince #Calls: 02/05/9217:13 2510017Duration:0:250:lO0:oo0:oo520:36
Icounterscounterscounters
1 llenu OPEN32 1IMenu EUE-OPEN6llenu SfiLES1
Fl-F8:CallsF9:BlockageSFI-SF9:ClearFlO:StatusSFlO:ExitOnly one page of information, which includes four lines, can be
displayed at a time. Press 
[Fl] to call up the first four lines, [F2] to
call up the second, and so on.
Traffic information provides immediate feedback on system us-
age. Pay attention to any line that shows no traffic. This might indi-
cate a system fault. Possible reasons for a line showing no traffic
include:
n The port has not been initiated properly.n There is a problem with the phone line.
n There is a problem with the voice board.
n Too many ports in the group; over capacity.
The lower portion of the screen includes counters that record
each time a caller accesses a menu. The menus are displayed by
their file names. When a caller enters or selects that menu, that
event increases the counter by one unit.
Up to 15 menus are arranged from the highest number of ac-
cesses to lowest. This screen can be used to quickly identify the
type of information that callers request most and least often. It can
also be used to help better organize menu structures by placing in-
formation that is more often requested, ahead of other selections.
To reset the menu counters press [Alt E.] All values will be set to 0
and new information will reflect the current date and time.
To return to the Status Screen, press 
[Fl 01. [Shift Fl -F8] clears cu-
mulative call statistics.
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							STARPLUS @ AVP TECHNICAL MANUALSTARTING THE SYSTEM
C. BLOCKAGE
STATISTICS SCREENThe Blockage Statistics screen identifies blockage for up to eight
blockage groups. Blockage occurs when all lines in a blockage
group are active or busy at the same time (Blockage groups are
defined in Configuration/System).
Fl-FE:CallsF9:BlockageSFI-SF9:ClearF10:StatusSF10:ExitI
Rutomated Voice Processing -STWPLIJSUodavi Communications SytesmsBlockage Statistics
Copyright(c) 1988-1991
Page 1
02/11/92 08:39:11Group-01Group-02Group-03
Group-OLtToday 1,2,34(nolines)(no lines)
#Blocks: 0000Duration:0:oo0:oo0:oo0:ooSince 
02/05/92 17:13#Blocks: 11700Duration:0:oo0:oo0:oo0:ooGroup-05Group-06Group-07
Group-08
Today(no lines)(no lines)
(no lines)(no lines)
#Blocks: 0
000Duration:0:oo0:oo0:oo0:ooSince 
02/05/92 17:13#Blocks: 0000Duration:0:oo0:oo0:oo0:ooThe display shows the number of times and the total duration of
blockage by group. The information shows today’s activity and
also displays cumulative totals since the last system reset. Dura-
tion is displayed in hours:minutes format.
Blockage is important since callers trying to access blocked
groups will get a busy indication from the phone system. Rela-
tively high numbers of blocks or blockage of long durations are
not desirable. There are two ways to correct this condition:
lExpand the system port capacity by installing an additional
voice card.
lRearrange existing port groups, if possible, to increase sys-
tem efficiency. You may be able to do this if lines in other
port groups are under utilized. A quick way to analyze this
is by examining the Call Statistics Screen and identifying
any line that seems to be handling an unusually small num-
ber of calls.Shift 
F9 clears all cumulative blockage statistics. [Fl 0] exits back
to the Status screen.
Issue 1, April 1992
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							STARPLUS @ AVP TECHNICAL MANUALMAINTENANCE & TROUBLESHOOTING
SECTION 800
MAINTENANCE 
& TROUBLESHOOTING
800.1 MAINTENANCE
A. ENCLOSUREl Filter
Routinely check the sponge filter for dust build up. The filter is lo-
cated behind the vented portion of the font panel. The cover must
be removed. Remove the filter by gently pulling it from the four vel-
cro tabs at the corner of the filter. Clean the filter in warm water
with a mild detergent and rinse.
MAKE SURE THE FILTER IS COMPLETELY DRY BEFORE RE-
INSTALLING!.
Reinstall the filter and then the cover.
B. REPLACING THE
POWER SUPPLY
1.
2.
3.
4.Remove the AC power cord from the electrical outlet.
Remove the cover of the enclosure.
5.
6.Disconnect connectors 
J13 and J14 on the backplane.
Remove the card guide panel by removing six(6) 6-32 pan
head screws. (4 front, 2 bottom)
Cut the cable tie that secures the switch cord.
Remove the switch cap and remove the two(2) 4-40 pan
head screws securing the switch.
7.Remove the four(4) mounting screws on the rear panel and
the two screws on the support bracket that secure the power
supply in place.
a.Lift the power supply out of the chassis.
Install the new power supply in the reverse order.
C. REPLACING THE CPU
1. Remove the enclosure.
2.Unplug the software activator from the CPU card parallel port.
3.Remove the 6-32 screw in the back of the enclosure holding
the CPU in place.
4.Gently lift the CPU card up but not all the way out.
5.As soon as you can reach them, remove the keyboard con-
nector and reset switch from the CPU.
6.Remove the CPU from the enclosure.
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							MAINTENANCE & TROUBLESHOOTINGSTARPLUS @ AVP TECHNICAL MANUAL
7.Install the new CPU, being certain it is perpendicular to the.._enclosure. Before sliding it down into its connector, recon-.;i
nect the keyboard and reset switch wires to their respective
connectors. The keyboard connector is keyed for proper
alignment. Make sure the jumper settings are as follows:
JP1All other jumper strap settings on
the board should be open.JP44 
;I 1
iJP8 E JP9 3
L00
286 CPU jumper settings
Edge connector of the board to the right
8.Make certain the board is secured in its connector. Reinstall
the 6-32 screw to secure the back edge of the board in place.
9.Put the cover back on the enclosure then turn on the power
and make sure the system boots up.
If the system does not boot up, you may have to go to the BIOS
setup. This is described in chapter XXX.
D. REPLACING THE SCSI
CARD
1. Remove the enclosure.
2.Remove the 6-32 screw in the back of the enclosure holding
the SCSI card in place.
3.Gently lift the SCSI card up but not all the way out.
4.As soon as you can reach them, remove the hard drive and
floppy drive cable from the SCSI card.
Before disconnecting them make note of the polarity (the
color stripe on the edge of the ribbon cable) in relation to the
connectors so that they are re-connected the same way.
5.Remove the SCSI card from the enclosure.
6.Set the DIP switches on the SCSI card as follows:
Switch 1
1 
- 6 set to the OPEN position.
Switch 2
1 closed, 2 
- 7 open, 8 - 9 closed, 10 open.
7.install the new SCSI card, being certain it is perpendicular to
the enclosure. Before sliding it down into its connector, recon-
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							STARPLUS @ AVP TECHNICAL MANUALMAINTENANCE & TROUBLESHOOTING
nect the floppy and hard drive cables to their respective con-
nectors.
8.Make certain the board is secured in its connector. Reinstall
the 6-32 screw to secure the back edge of the board in place.
9.Put the cover back on the enclosure then turn on the power
and make sure the system boots up.
If the system does not boot up, remove the cover and verify all
connections and switch settings.
E. REPLACING THE VIDEO
CARD
1. Remove the enclosure.
2.Remove the monitor connector from the video card.
3.Remove the 6-32 screw in the back of the enclosure holding
the SCSI card in place.
4.Gently lift the video card all the way out of the enclosure.
5.Verify that the strapping options on the video SCSI card are
as follows:
JPlShould be strapped between the center post and 0. This disables
the parallel port on this card.
JP2
F. REPLACING THE
FLOPPY DRIVEShould be strapped between the center post and 3. This strap as-
signs this card to interrupt 7.
6.Install the new video card, being certain it is perpendicular to
the enclosure.
7.Make certain the board is secured in its connector. Reinstall
the 6-32 screw to secure the back edge of the board in place.
8.Put the cover back on the enclosure then turn on the power
and make sure the system boots up.
If the system does not boot up, remove the cover and verify all
connections and switch settings.
A 3.5 inch 1.44 MB floppy drive is used to initially load the operat-
ing system, software programs, and the voice prompts onto the
hard disk. After the system is setup, the floppy drive is used to
make backups of the system software and configuration data, and
to perform software upgrades.
1. Remove the enclosure.
2.Locate the ribbon cable and power connector on the floppy
disk and disconnect them. Be sure to make note of the polar-
ity of the connector so it may be reconnected the same way.
3.Remove the four (4) screws securing the floppy disk from the
top and bottom of the enclosure, then slide the drive out.
4.The new floppy disk should come with a set of mounting
brackets. Screw the brackets onto the drive.
5.Slide the drive into the enclosure, replace the screws and
tighten them securely.
6.Connect the ribbon cable and power connector to the new
drive and make surer the polarity is the same as before.
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							MAINTENANCE & TROUBLESHOOTINGSTARPLUS @ AVP TECHNICAL MANUAL
7.Put the cover on the enclosure and power up the system to‘3make sure it boots..!,z’If the system does not boot up, remove the cover and verify all
connections and switch settings.
G. REPLACING THE HARDThe hard drive is the storage device for the system. It provides
DRIVEstorage for the voice prompts, system software, operating system,
and user voice messages. The storage capacity of the hard disk is
either 40, 80, or 200 MB, depending upon the storage time or-
dered. A hard disk is replaced either to increase storage capacity
or if the current drive is defective.
.
There are four (4) stages to replacing a hard disk, they are:
1.Backup the existing hard drive.
2.Remove the existing hard drive.
3.Install the new hard drive.
4.Restore the backed up information to the new hard drive.
The steps are done in that order.
1. Remove the enclosure.
2.Locate the ribbon cable and power connector on the hard
disk and disconnect them. Be sure to make note of the polar-
ity of the connector so it may be reconnected the same way.
3.Remove the four (4) screws securing the hard disk from the
top and bottom of the enclosure, then slide the drive out.
4.The new hard disk does not come with a set of mounting
brackets. You must use the brackets from the old drive.
5.Slide the drive into the enclosure, replace the screws and
tighten them securely.
6.Connect the ribbon cable and power connector to the new
drive and make sure the polarity is the same as before.
7.Put the cover on the enclosure and power up the system to
make sure it boots.
If the system does not boot up, remove the cover and verify all
connections and switch settings.
H. REPLACING THE VOICEThis board is the interface between the voice processing system
BOARDand the telephone system. The conversion between voice and
digital information takes place on this board. Each board provides
two modular jacks for the connection of four lines from the tele-
phone system. Each jack connects two lines. There is also a two
line version of the card. This contains only one modular jack. This
jack connects the two lines.
1. Remove the enclosure.
2.Disconnect any line cords connected to the voice board.
3.Remove the 6-32 screw in the back of the enclosure holding
the board in place.
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							STARPLUS @ AVP TECHNICAL MANUALMAINTENANCE & TROUBLESHOOTING
4.Gently lift the card out of the system.
Make sure the new/additional board switch settings are con-
figured properly. Refer to the chart below for setting informa-
tion.
Switch 1 settings, board 1Address 
DO00Switch 1 
skings, board 2
Address D200
Switch 1 settings, board 3Address D400
Multiple voice board installation, switch 1 settings
5.Install the new card, being certain it is perpendicular to the
enclosure.
6.Make certain the board is secured in its connector. Reinstall
the 6-32 screw to secure the back edge of the board into
place.
7.Put the cover on the enclosure and power up the system to
make sure it boots.
If the system does not boot up, remove the cover and verify all
connections and switch settings.
800.2 TROUBLE-
SHOOTING
A. ISOLATING PROBLEMSProblems generally fall into one of these categories. These cate-
gories are telephone system configuration, hardware problem with
the AVP, or software problems.
l TELEPHONE SYSTEM PROBLEMS
The best way to isolate this problem is to replace the 
StarplusAVP system with a single line telephone and simulate calling into
the system. the following should be checked in doing this:
lConfirm lines ring on the appropriate line.
lCheck telephone feature commands such as transfer and
reconnect.
lCheck the phone system programming for errors, VM
group programming, station programming.
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							MAINTENANCE & TROUBLESHOOTINGSTARPLUS @ AVP TECHNICAL MANUAL
B. GATHERING
INFORMATIONl HARDWARE PROBLEMS
NO POWER UP
0 Symptoms
lFans are noticeably quiet
lSystem does not respond to keyboard commands
l Remedy
lCheck that AC cord is plugged in
lCheck that power switch is on
If this does not remedy the problem, proceed with the internal
check.INTERNAL CHECK
lBackplane LED is off and fan is not on:
lCheck that power supply connectors are connected.
Check that all voltages from the power supply are OK.
If voltages on the backplane are OK, power down the system and
remove all cards from the system. Visually check all card and en-
closure connectors for shorted pins or any foreign material that
may have fallen into the connector.
If, after all this, the system still does not respond, replace the
power supply.
lBackplane LED is on, fan is not on, +12 Vdc is okay at J17.
lReplace the fan. If +I2 Vdc is not okay at J17, replace the
power supply.
. SOFTWARE PROBLEMS
Software problems fall into one of three areas, these areas are:
Initial configuration, if there is a problem with your initial configura-
tion you will notice it when you first bring up the system. Check all
switch settings and configuration straps as well as your 
auto-exec.bat and config.sys files for errors.
Incorrect parameter settings, manifests itself as unreliable opera-
tion such as early hang ups, or errors when special features (such
as 
outdial) are not working properly. These problems can be diag-
nosed by the proper reading of the log lines. Refer to Appendix A
and Appendix B for log information.
Incorrect module configuration, can occur when modules have not
been configured properly. This may be incorrect mailbox or exten-
sion settings. These problems can also be diagnosed from the log
lines. Refer to Appendix A and Appendix B for log information.
To be able to solve problems in an expeditious manner, it is impor-
tant to have as much information available as possible. The follow-
ing are some guidelines as to the type of information that will help
you isolate the problems:
lAlways bring the system down with the [SHFT] [Fl 0] com-
mand. This ensures that all files are closed and all logs are
written to disk.^ ’
800-6Issue 1, April 1992