Vodavi Starplus Automatic Voice Processing Technical Manual

							STARPLUS @ AVP TECHNICAL MANUALMODULES
The Custom Prompts sub menu is divided into two sections:
n Custom Greeting 
- is a message that is played when the
call is answered. The greeting is usually activated when
Auto Attendant is the primary or only module on a channel.
For example, “Thank-you for calling Vodavi Communica-
tions Systems...“. 
_A. RECORD CUSTOM
GREETINGn Custom Instructions 
- is the message that tells the caller
how to use the system. For example, “Enter the extension
number of the person you are trying to reach...“.
When a call is answered the custom greeting is played immedi-
ately, followed by the custom instruction. Use this selection to set
up a personalized system prompt for your company.
If the caller does nothing, he is transferred to the operator. If the
caller enters an invalid key, the Custom Instruction is replayed.
Select Custom Greeting from the Custom Prompts sub menu. The
Timed Settings sub menu is displayed.
MRINT sn525100u+3.10aConfigurationModulesReportsUtilitiesHouseKeepingII
~~E=17Custom Instructions
Timed Setting
Daytime Hours
L---lEvening Hours
WeekendsSpecial
IEsc:back a menuReturn: selects-t+:back a menutl: moves bar
Starplus AVP allows you to selectively record custom greetings by
various day and/or time settings. The settings are defined as fol-
lows:
n Daytime 
- your office hours as defined by Start Of Day and
End Of Day.
n Evenings 
- the remaining portion of the day not defined
above.n Weekends 
- the period of time that begins at the close of
the business day Friday and ends at the beginning of the
business day on Monday.
n Special 
- any day that you specify as a holiday or special
event.n Copy Daytime 
- allows you to copy the daytime setting to
all time periods. Use this function if your daytime hours are
the same for evenings, weekends and special days or holi-
days.You will probably want to record the daytime greeting first. After
this has been completed, record the evening greeting, the week-
end greeting, and then the special or holiday greeting.
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							MODULESSTARPLUS @ AVP TECHNICAL MANUAL
1.Select a time or day setting for which to record a custom
greeting.
2.Using the telephone, dial the extension of any line connected
to the 
Starplus AVP system.
Once the connection has been made the Recording Studio
data entry screen is presented.
C:hoose any of the Recording Studio functions to record or change
voice prompts:
IIAINT sn525100v+3.1OaConfigurationnodulesReportsUtilitiesHouseKeepingIIIRecording Studio
What?-TypeIrRecording InformationName :
UOX\RECllENU.UOX
r
Length:15.3 sets < 46454 bytes)
Cut Size : 0.5 
setsYr Using Line #lw+File: 
UOX\AECllENU.JOX
n Signatures
IOperationsPlay FileRecord Over
@wendChop Start
Chop End
Change Cut
Erase File
Exit 
Studic
IEsc: back a menuReturn: selects-t+:backa menutl:move= bar
w Play File - plays the current file.
n Record Over 
- erases the file and re records.
w Append - adds a new recording to the end of the existing
file.n Chop Start 
- cuts from the beginning of the prompt, an
amount equal to the Cut Size. The Cut Size is displayed in
the Recording Information box.
n Chop End 
- same as above but chops end.
n Change Cut 
- changes the cut size. Use the cursor keys to
increment of decrement this value. Press Enter after value
has been selected.
n Erase File deletes the prompt completed. Once erased it is
not recoverable.
n Exit Studio 
- hangs up the line and exits.
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							STARPLUS @ AVP TECHNICAL MANUALMODULES
B. RECORD CUSTOM
INSTRUCTIONSSelect Custom Instructions from the Custom Prompts sub menu.
The Timed Settings sub menu is displayed.
WINT sn525100v+3.10aConfigurationllodulesReportsUtilitiesIHouseKeepingIDaytime Hours
Starplus AVP allows you to selectively record custom instructions
by various day and/or time settings. The settings are defined as
follows:
n Daytime 
- your office hours as defined by Start Of Day and
End Of Day.
n Evenings 
- the remaining portion of the day not defined
above.
n Weekends 
- the period of time that begins at the close of
the business day Friday and ends at the beginning of the
business day on Monday.
n Special 
- any day that you specify as a holiday or special
event.n Copy Daytime 
- allows you to copy the daytime setting to
all channels and time periods. Use this function if your day-
time hours are the same for evenings, weekends and spe-
cial days or holidays.
You will probably want to record the daytime instructions first. Af-
ter this has been completed, record the evening instructions, the
weekend instructions, and then the special or holiday instructions.
Issue 1, April 1992
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							MODULESSTARPLUS @ AVP TECHNICAL MANUAL
1.Select a time and/or day setting for which to record a custom
instructions.
2.Using the telephone, dial the extension of any line connected
to the 
Starplus AVP system.
Once the connection has been made the Recording Studio
data entry screen is presented.
flAINT ~525100v+3.10aConfigurationnodulesReportsUtilitiesHouseKeeping
~~~~~~~~~~~~~~~~~~~~Exit Studio
File: 
UOX\RECllENU.UOXChoose any of the Recording Studio functions to record or change
voice prompts:
4 Play File - plays the current file.
n Record Over 
- erases the file and re records.
n Append 
- adds a new recording to the end of the existing
file.n Chop Start 
- cuts from the beginning of the prompt, an
amount equal to the Cut Size. The Cut Size is displayed in
the Recording Information box.
n Chop End 
- same as above but chops end.
w Change Cut - changes the cut size. Use the cursor keys to
increment of decrement this value. Press [ENTER] after
value has been selected.
n Erase File 
- deletes the prompt completely. Once erased it
is not recoverable.
n Exit Studio 
- hangs up the line and exits.
620.10 COMPANY
DIRECTORYThe 
Starplus AVP Company Directory permits a caller to enter the
name of the person he is trying to reach when he does not know
the extension number. A voice recording will provide the names of
all persons whose last names begin with a specific combination of
letters entered from the telephone key pad.
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							STARPLUS @ AVP TECHNICAL MANUAL
MODULES
A caller accesses directory listings by pressing the dial pad keys
that correspond to the person’s last name. For example, a caller
wants to talk with John Smith but does not know his extension. Af-
ter he dials the company’s number he is presented with a menu.
“If you know the extension number of the person you wish to
reach enter it now or 
diaf411 for a company directory”. If 411 is
pressed, he hears: “Press the keys on the phone that represent
the first three letters of the person’s last name”.
In response to these instructions, our caller would enter 7-6-4
(SMI) on the telephone dial pad. The entry would be terminated
by pressing the # key. If there is a single exact match 
.for the en-
try, 
Starplus AVP will automatically dial John Smith’s extension. If
there are several matches, 
Starplus AVP presents each one until
the caller indicates the correct name. When the correct match is
made 
Starplus AVP automatically dials the appropriate extension.
The remaining portion of this section describes how to setup the
Starplus AVP Directory. To access this function, select Company
Directory from the Auto Attendant sub menu. The Company Direc-
tory menu will be presented.
l Toggle On/Off
l Invoking Extension
l Set Keys Needed
l Include Names
l Type of Directory
l Build Directory
IIAINT sn525100v+3.10aConfigurationnodulesReportsUtilitiesHouseKeepingInvoking Extension
Set Keys Needed
Include Names
Type of Directory
Build Directory
Esc:back a menuReturn: selectsf+: back a menutl: mr,ves bar
If any of the items in the Company Directory sub menu are high-
lighted in red or are ghosted, the directory needs to be activated
(see next section).
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							MODULESSTARPLUS @ AVP TECHNICAL MANUAL
A. TOGGLE ON/OFFTo activate the Company Directory, highlight Toggle On/Off in the
Company Directory sub menu and press [ENTER]. The Toggle
On/Off screen will be displayed.
MINT sn525100
ConfigurationnodulesRep&sv+3.10aUtilitiesHouseKeepingIII--. 
1.1. . .IEsc: back a menuReturn: selects++: back a menutl: moves bar
1.Highlight Toggle On and press [ENTER].
The Company Directory sub menu will be presented and you
will have access to the other 
Starplus AVP Directory menu
items.
6. INVOKING EXTENSIONThis setting defines the sequence of keys that a caller must press
in order to access the Company Directory. The “extension” is re-
ally a “pseudo” extension since it is not a physical extension on
the PBX but is used only for the purpose of activating the directory.
Highlight Invoking Extension in the Company Directory sub menu
and press [ENTER]. The Invoking Extension screen will be pre-
sented.
1.Enter the extension number that will allow access to the di-
nAINT sn525100v+3.10aConfigurationnodulesReportsUtilitiesHouseKeepingII
I
.- .._ . ,IEsc: back a menuReturn: selectstl: moves barBackSpace: edits
rectory.Typically, the number is 411, the same used by the tele-
phone company for directory assistance.
Use the backspace key to erase an incorrect entry.:620-52Issue 1, April 1992 
						

							STARPLUS @ AVP TECHNICAL MANUALMODULES
2.When you are finished, press [ESC] to save the entry and
exit the screen.
C. SET KEYS NEEDEDThis function determines the number of keys that a caller must
press to invoke a voice listing from the Company Directory. There
is no minimum or maximum requirement. The number of set keys
depends on the size of the directory and the reoccurrence of
names with similar spellings.
To define the set key number, highlight Set Keys Needed in the
Company Directory sub menu and press [ENTER]. The Set Keys
Needed screen will be presented.
1.Use the [Right Arrow and Left Arrow] keys to select the spe-
cific number.
IAINT sn525100ConfigurationllodulesReports
pij;%i;;=jLetters 
Require+
v+3.10aUtilitiesHouseKeepingIBelow is a table indicating the number of keys that a caller will
need to distinguish extension names.Use the 
arrow keys to changethe number of keys that the caller must enter.The number that
the system suggest has a star above it.Press ESC to exit.
2 3 4 5 6 7 8
;10 or more: 0 0 0 0 0 0 0 0 0
total in directory: 1
. . . . 
I .- _ . . .,I. I I,.- . .
Esc: back a menuReturn: selects++: back a menut&: moves bar
D. INCLUDE NAMESIf you wish, select the recommended number that has been
determined by 
Starplus AVP.
Starplus AVP derives this number by calculating the number
of keys that a caller must press to have an 80 per cent prob-
ability of obtaining the desired extension on the first attempt.
Its location is identified by the asterisk above the appropriate
number.
2.Press [ENTER] to save the entry and exit the screen.
You will be returned to the Company Directory menu.
This function determines if all extensions are to be included in the
directory or only those with a name recorded. If all extensions are
included, 
Starplus AVP presents the name and extension number
for those extensions that have a recorded name and presents
only the extension number for those extensions that have no re-
corded name.
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							MODULESSTARPLUS @ AVP TECHNICAL MANUAL
To select either option, highlight Include Names from the Com-
pany Directory sub menu and press [ENTER]. The Include Names
screen will be presented.
tlRINT ~525100v+3.10aConfigurationModulesReportsUtilitiesIHouseKeepingIincluded in directory 
orjust those with a name
recorded. ESC to exit.
Extensions 
w/ Names
1.Press [ENTER] to change the current setting.
Press [ESC] to save the entry and exit the screen.
NOTE: that extension names are actually recorded through a mail-
box function. To include this feature you must have installed Voice
Messaging.
E. TYPE OF DIRECTORYThis function determines what the caller will hear when there is
more than one name in the directory that matches the caller entry.
There are two formats:
n Single Mode 
- each name that matches the selection crite-
ria will be presented individually. The caller must accept or
reject the selection as it is presented.
For example, 
Starplus AVP says the first directory listing
and then the following options: “Press 1 for Bill Roberts at
extension ???, otherwise press 2.” 
Starplus AVP then says
the second directory listing and the following option: “Press
1 for Bob Scott at extension ???, otherwise press 2”. This
continues until the caller has selected an extension or until
all matches have been exhausted.
w Paged Mode - all names matching the selection criteria are
presented as a single page. The caller presses the appro-
priate dial pad key that corresponds to the name he is
searching for.
For example, 
Starplus AVP says up to nine directory list-
ings as a single page and then the following options:
“Press 1 for Bill Samuals at extension ???, press 2 for John
Sims at extension ???, press 3 for John Smith at extension
???....620-54
Issue 1, April 1992 
						

							STARPLUS @ AVP TECHNICAL MANUALMODULES
To select this function, highlight Type Of Directory from the Com-
pany Directory sub menu and press [ENTER]. The Type Of Direc-
tory data entry screen will be presented.
NAINT ~1525100v+3.10aConfigurationnodulesReportsUtilitiesIHouseKeepingIthe type of directory from
a single entry mode to a
Press ESC to
Paged tlode
Esc:back a menu
Return: selects++:back a menutl:moves bar
F. BUILD DIRECTORY
1.Press [ENTER] to change the existing condition.
Press [ESC] to save the entry and exit to the Company Direc-
tory sub menu.
When you have completed configuring your Company Directory,
select this function to build the directory data base. Highlight Build
Directory in the Company Directory sub menu and press [EN-
TER]. The Build Directory data entry screen will be presented.
NRINT a525100v+3.10a. ConfigurationllodulesReportsUtilitiesHouseKeepingInvoking 
ExtensiorSet Keys Needed
Include Names
Type of Directory
Build Directory
~Gx..,*p-Esc: back a menuReturn: selects++: back a menutl: moves bar
Press [ENTER] again to build the directory.
You will be returned to the Company Directory Menu.
Everytime changes are made to the directory this command
should be run to update the directory.
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							MODULESSTARPLUS @ AVP TECHNICAL MANUAL
620.11 MENU ROUTINGMenu Routing is used to build multi-level menus that combine
other modules and special features to create sophisticated call
processing applications. Before going into a detailed description
of Menu Routing, two terms must be defined:
l Menu
l Action
A menu is a list of actions that is executed through Touch-Tone
keys. For example, Dial 1 for sales. 2 for support. 3 for administra-
tion.... A menu can have up to 12 options each one corresponding
to a key on a standard telephone keypad plus 1 option for default
actions.
A. PREPARATIONAn action is a Menu Routing instruction that is selected from the
Menu Action List. It tells the system how to respond when a spe-
cific key is pressed. An action can invoke another module (for ex-
ample, transfer the call to another extension through Auto
Attendant or bring up another menu through Menu Routing or per-
form a special feature (for example, play a prerecorded message).
Before you attempt to set up a complicated, multi-level menu, you
need to read this section of the manual first. It is important that
you understand the mechanics of building a Menu Routing menu.
Next, draft your ideas on a piece of paper. If you can, prepare a
draft flow chart to define your ideas. If your ideas are not yet suffi-
ciently organized to do this, jot them down on a piece of paper.
Don’t worry about a specific order, at this stage it is more impor-
tant to document your thoughts on paper so that alternatives won’t
be forgotten. The flow chart below outlines the design of a multi-
level menu. Obviously, your drawing will depend on your applica-
tion and does not need to be as detailed. However, try to put your
concept in print so you have a blueprint that can be used to build
your system.
To facilitate the create of the menus use a form like the one below.
MENU ROUTE DATABASE FORM
620-56Issue 1, April 1992