Vodavi Starplus Automatic Voice Processing Technical Manual

							STARPLUS @ AVP TECHNICAL MANUALINSTALLATION
PHONE SYSTEM FEATURE REQUIREMENTS:
Phone System must support DTMF (Touch-Tone signaling). Per-
form the following test:
Have an outside caller dial through to an extension. When the
caller presses the keys on his’ push button phone can the exten-
sion hear the DTMF tones?
Extensions must generate DTMF tones on all calls. For example:
lElectronic feature telephones?
l Single-line telephones?
l Attendant console?
0 Internal calls?
l External calls?
l Transfer calls?
0 Conference calls?
PHONE SYSTEM FEATURE REQUIREMENTS:
After a station-to-station call is connected, tones should not be in-
terpreted as being internal Phone System commands. If so, adjust-
ments must be made. Perform the following test:
lCall an outside phone number from a single line tele-
phone. Once connected, press the 
#, *, and several other
keys. The voice path should not be interrupted. Is this the
case?You must be able to hear a calling party on all the 
Starplus AVP
lines. Perform the following test:
lPlug a single line telephone into one of the Starplus AVP
lines. Have an outside caller ring the line. When you an-
swer the call you should be able to hear the calling party.
Repeat this procedure for each 
Starplus AVP line.
PHONE SYSTEM FEATURE REQUIREMENTS:
Can the Phone System transfer an incoming call to the 
StarplusAVP lines? Perform the following test:
lSend a call to a single line telephone set connected to one
of the 
Starplus AVP lines. The phone should ring. When
you answer the call you must be able to hear the outside
caller.Can a call be placed on hold on one of the 
Starplus AVP lines?
Perform the following test:
lSend a call to a single line telephone set connected to one
of the 
Starplus AVP lines. Answer the call and place it on
hold. Then retrieve or pull back the call.
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							INSTALLATIONSTARPLUS @ AVP TECHNICAL MANUAL
PHONE SYSTEM FEATURE REQUIREMENTS
Can your phone system transfer a call from an internal extension
to another extension? Perform the following test:
lSend a call to a single line telephone set connected to one
of the 
Starplus AVP lines. After answering the call, transfer
it to another internal extension. The caller must hear a ring-
ing tone. This tone could be a busy tone’if the called party
is off hook. Intercom calls and similar features are not al-
lowed and must be turned off.
lIf the called extension is busy or does not answer, you
must be able to get the call back. Test to verify that this is
the case.
PHONE SYSTEM FEATURE PROFILE:
(answer as many questions as possible)
Technical:
lWhat is the length of DTMF generated by the Phone Sys-
tem?
lIs the length of the Phone System DTMF tone user pro-
grammable?
If yes, what is the minimum/maximum length?
lWhat is the length of the Phone System flash hook?
Is it programmable?
lHow many internal talk paths does the Phone System pro-
vide?
PHONE SYSTEM FEATURE PROFILE
Transfer Requirements:
lDoes the Phone System allow direct incoming lines or
trunks from the Central Office to be terminated directly to
extensions or hunt groups, bypassing the attendant con-
sole?
0What types of hunt groups are available with the Phone
System?
lIf all Starplus AVP lines are busy, can the phone system
be programmed to send the overflow traffic to another ex-
tension or group such as the attendant or operator con-
sole?
lHow does an extension transfer a call to the operator?
(i.e., Flash Hook 
*7)
lHow does the operator transfer a call to a station? (i.e.,
Flash Hook 
*7)
lCan Extensions Call Forward Busy?
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Issue 1, April 1992 
						

							STARPLUS @ AVP TECHNICAL MANUALINSTALLATION
lCan extensions Call Forward on Ring No Answer?
lCan extensions Call Forward all calls?
lCan extensions Call Forward to a speed number?
lCan extensions Call Forward to an outside number?
lCan the operator-Call Forward to an extension that does
not answer or is busy?
INTEGRATION INFORMATION:
lDoes the Phone System provide called party identification
on a forwarded call?
lDoes the Phone System pass DID digits received from the
Central Office to 
Starplus AVP?
HANG-UP INFORMATION:
On an extension call, if one person hangs up and the other
does not, what will be heard by the person still on the
phone?Does the Phone System support industry standard 
ring?(2seconds on, 4 seconds off)
Is there a different ring for internal or external calls?
Is the ring 
programmable?lf not, what are the ca-dences?(i.e., 3 seconds on, 5 seconds off)
Does the Phone System use an industry standard busy sig-
nal? (i.e., half second on, half second off)
MESSAGE WAITING INFORMATION:
lDoes the Phone System have a feature to turn on mes-
sage waiting at a specific station?
lDoes the Phone System have a feature to turn off mes-
sage waiting at a specific station?
Other sections that apply to interfacing non-Starplus phonesystems top the AVP are:
l Appendix F CPC
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							STARPLUS @ AVP TECHNICAL MANUALDATABASE ADMINISTRATION
SECTION 600
DATABASE ADMINISTRATION
600.1INTRODUCTIONThe database administration program for the Starplus AVP allows
the user to add, delete, or modify all the parameters in the AVP
system. Other than the changes users are allowed to make to
their personal settings, all other administration changes must be
done through database administration. On a 286 machine, the sys-
tem must be taken off-line to enter the database administration
program. On a 386 machine, the multi-tasker can be used to enter
the administration program while the system continues to process
calls.
The main menu items in the administration program are:
. CONFIGURATION
. MODULES
. REPORTS
. UTILITIES
. HOUSEKEEPING
PlRINT sn525100v+3.10aConfigurationMOdUleSReportsUtilitiesHouseKeepingII
FlO:exit to DOSt1,Fleturn: selects++: moves bar
Each of these items is discussed in its’ own section. Each menu
item has a number of sub-items that control various functions.
The Multi-Tasking system is described in Appendix D of this man-
ual. All the procedures in this section are for the Non Multi-Task-
ing systems.
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							DATABASE ADMINISTRATIONSTARPLUS @ AVP TECHNICAL MANUAL
600.2 OPERATIONThe database administration can be entered by the following meth-
ods:When the system is powered up the 
Starplus AVP loads the voice
processing program. To exit this press 
[SHIFT FlO] at the same
time. The Vodavi menu will be presented. This menu must be on
the screen to enter the administration
program.A. NON MULTI-TASKING
SYSTEM
1.Enter [2] to load the administration program and press [En-
ter].
2.Enter the password. (The default is the ENTER key.)
IIAINT x,525100v+3.10aConfigurationtlodulesIReportsUtilitiesHouseKeepingIBackspace: edits
You may now move through the menu items using the 
L/R arrow
keys.TO EXIT:
You must be at one of the five main menu items to exit the data-
base administration. Once at any one of these items press 
[Fl 01.You will be returned to the Vodavi Menu. Select 
[l] to place the
AVP back on line.
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							STARPLUS @ AVP TECHNICAL MANUALDATABASE ADMINISTRATION
B. MENU ITEMSThe first thing to remember, is that a menu is simply a list of
choices organized in logical and related groups. When you enter
the 
Starplus AVP program you will be viewing its highest level
menu grouping. The 
Starplus AVP Main Menu is composed of 5
major submenus:
lConfiguration, is used to set the various parameters con-
cerned with the interface between the phone system and
the PC. These include, for example, call transfer se-
quences, operator extension number, and hang-up detec-
tion.
lModules, includes the various functions, applications and
subsystems that can be run.
lReports, provides complete administrative and manage-
ment reports on the operation of the system so that you
know exactly how the system is being used.
0Utilities, are special functions for setting screen colors, per-
forming remote diagnostics, and transferring files. This sec-
tion also includes a Recording Studio that is used to create
and edit menu prompts and other voice files.
lHousekeeping, is used for disk management. StarplusAVP applications are disk intensive and voice files can be
very large. Proper management of the system requires
that files be removed or backed-up on a regular basis.
Each of these submenus, in turn, is composed of other 
sub-menus. These 
submenus are detailed in later chapters.
Generally, as you configure the 
Starplus AVP system, you will
work from left to right and from the top of each sub menu to the
bottom. In other words, you will work with Configuration before
Modules, Modules before Reports, Reports before Utilities and
Utilities before Housekeeping.
Some items are already configured upon loading a 
Starplusphone system from the Utility menu. Please refer to Section 500,
system defaults, if you have loaded phone settings to find out
what has been loaded.
Starplus AVP HELP SCREENS
You have probably already noticed that as you moved the high-
light bar, a brief description of each selected option appears at the
bottom of the screen. In addition, help screens are also provided
as part of all data entry screens. The help screens list specific in-
structions whenever you are required to make some kind of field
entry or parameter setting.
Also notice at the very bottom of the screen, in reverse video,
there is an additional listing of keyboard commands followed by a
brief description of their associated action.
Take a few minutes now to become familiar with the Main menu
screen. Read the help messages and use the various keys to
move around the menu. Move back to the 
VODAVI main menu
and then re-enter the 
Starplus AVP menu.
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							DATABASE ADMINISTRATIONSTARPLUS @ AVP TECHNICAL MANUAL
C. KEYBOARD
COMMANDSThe 
Starplus AVP database administration has a rather large sys-tern of menus in it. As you move through each menu item, the fol-
lowing commands are used:
l[ARROW KEYS] - These keys move you through the options
within a menu. As you move up or down, the highlight bar high-
lights a different option. Once in an option these keys also
move you through all the items in the option.
l[ENTER] - This key selects an item when it is highlighted.
oESCAPE [ESC] - This backs you out one menu level. In cer-
tain fields this will save the information then-exit the field.
l[F9] - This is the “save” key for some fields. Some information
is not saved if the [ESC] key is pressed. In these cases the 
F9key is used.
As you move through the menus and their items, a brief descrip-
tion is shown at the bottom of the screen. This, combined with en-
try instructions on each menu item will be displayed to move you
through the program and provide specific entry commands. Gener-
ally, you will work from left to right when configuring the 
StarplusAVP system. Be sure that the Number Lock key is off on the key-
board.600-4Issue 1, April 1992 
						

							STARPLUS @ AVP TECHNICAL MANUALCONFIGURATION
SECTION 610
CONFIGURATION
610.1INTRODUCTIONIn this chapter you will define the various settings and parameters
that enable your phone system to work with 
Starplus AVP. Before
this can be done, however, make certain that you have:
lTested all the voice channels.
lConnected at least 1 phone line to the top RJ-14 connec-
tor.You are now ready to activate the 
Starplus AVP program and be-
come acquainted with its menu structure. If the voice mail is run-
ning, press [SHIFT 
FIO]. The VODAVI menu will be displayed.
1.Press [2] to enter database programming.
When you enter the 
Starplus AVP Main Menu the Configuration
sub menu is highlighted. When you have configuration highlighted
either press the [Enter] key or the [Down Arrow] key. Once you
are in the configuration sub menu, move from option to option by
using either the [Up Arrow or Down Arrow] keys. To select a par-
ticular option press [Enter].
The items under the configuration menu are:
l Registration
l Environment
l System
0 Low Level
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							CONFIGURATIONSTARPLUS @ AVP TECHNICAL MANUAL
A. REGISTRATIONYour first task is to register the 
Starplus AVP system. To do this,
you need to select a series of 
submenus that will take you to the
specific data entry screen where the work is actually done. To do
this you must:
1.From the Main menu, select,Configuration Sub menu
2.From Configuration Sub menu, select Registration Sub menu
3.From Registration Sub menu, select ,Edit Registration data
screen
Starplus AVP system registration is a very important part of the
configuration process. System registration entitles you to tele-
phone technical support, notice of software updates; a subscrip-
tion to 
DownLoad, our newsletter, and use of the electronic
bulletin board.
Starplus AVP Registration is composed of 3 separate functions:
l Edit Registration
l Print Registration
l Clear Registration
The first step in the process of configuring your 
Starplus AVP sys-
tem is to complete the registration screen. Take the time to enter
this information accurately.
IIAINT a525100ConfigurationRapor tsUtilitiesv+3.lOaHouseKeepingICompany :
street :
City :
state :
Zip :
Phone
Number 
oi Lines :
Number of Ext. :
PBX Manufacturer :PBX tlodsl #Bought SPAUP from:
Publications read :
Press ESC when done.
IEsc: back a menuReturn: selectstl:moves bar
Backspace: edits
1.Press [ESC] to save the entries and exit to the previous
menu.
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							STARPLUS @ AVP TECHNICAL MANUALCONFIGURATION
You are now ready to print the registration form. Make sure that
the printer is on-line and loaded with paper. This is an optional
step, you do not have to print the registration form.
1.Select the Print Registration item from the registration menu,
After you have selected the Prjnt function, 
Starplus AVP will ask,
“Are You Sure”. Use the-[Up or Down Arrow] Keys to select 
“Y” or
“N” and press [ENTER].
PIflINT sn525100u+3.10a. ConfigurationflodulesReportsUtilitiesHouseKeepingEsc: back a menu
Return: selects-t+: back a menutl: mcwe.? bar
CLEAR REGISTRATION
This screen is used to erase all of the entries listed and saved in
the Edit Registration screen. Once this screen is selected your
data will automatically be erased. There is no second chance to
change your mind.
PlAINT ~525100v+3.10aConfigurationnodulesReportsUtilitiesHouseKeepingI
I lilt=--*. _ .Esc: back a menuReturn: selects-t+: back a menutl: moves bar
I
B. PHONE SYSTEM MENUThe Phone System sub menu contains various settings and pa-
rameters that need to be properly configured before 
Starplus AVP
can interact with your phone system. 
Starplus AVP includes de-
fault configurations for the 
Starplus phone systems. The default
files contain setting information for the following phone system fea-
tures:
Issue 1, April 1992
610-3