Vodavi Infinite 4096 Key Telephone System Installation And Maintenance Manual

							&#nite 4096 Hybrid Key Telephone System 
l%U’URE DESCRIFTION 
B. 
C. 
will not hunt but receive call progress 
tones of the extension dialed. 
St&on Hunting 
Incoming CO, transferred CO, and inter- 
com calls that are presented to a busy, or 
DND station. that is a member of 
a Station 
Hunt group, will search sequentially (in 
the order the extensions were entered in 
data base prom for an idle station 
in the group and will ring that station. 
Calls can also be directed to the groups 
pilot number for hunting. 
Hunt Group Chaining 
Hunt Groups can be chained or joined 
together forming larger Hunt Groups. 
This is accomplished by assigning 
a pflot 
hunt group number as the last member of 
a group. 
300.71 INCOMITfG CO LINES OFF-NET 
FORWARD (VU SPEED DIAL) 
Allows the first attendant to forward incoming 
CO calls to an off-net location. The attendant 
can forward a group of CO lines or all CO lines 
to a off-net location. The attendant must have 
a dfrect appearanc e of the CO line(s) to be 
forwarded. Off-net forwarding is accomplished 
via use of a speed dial bin and requires the APL 
card to be installed in the system. 
300.72 INTERCOM CALUNG 
The System’s architecture allows 14 intercom 
paths for internal traffic capability, 12 of these 
paths can be used by 
SLTs. A station is 
reached on intercom by dialing the associated 
three-d&it number. 
300.73 INTERCOM SIGNALING w 
Users can control the method by which they 
receive intercom calls and slgnals. 
A conven- 
ient intercom signal switch is located on each 
Key Telephone for easy selection. The choices 
are: 
l Handsfree NIleft position). The station 
user. upon hearing a tone burst and voice 
announcement over the speaker, can reply 
handsfree. 
l Tone Ringing (TJ(middle position). A 
standard tone ring notifies the party of an 
incoming intercom call. The called party 
answers by lift&g the handset or moving 
the switch to the handsfree (H) position or 
pressing the ON/OFF button. 
l Privacy IPMght position). The station 
user receives a burst of tone and a voice announcement over his/her speaker. The 
microphone is deacuvated for privacy. 
‘Ihe called party must lift the handset or 
press the ON/OFF button to answer the 
calI. /Or move the switch to the handsfree 
N position.) 
300.74 LAST NUMEERREDIAL(MR) 
Permits the automatic redMing of the last 
telephone number dialed on an outside line. 
Up to 32 digits can be stored. Outside line 
selection of the same line used is automatic. 
300.75 ED lNl”EIUCTlVE DISPLAP 
The optional 34 button Executive Key Tele- 
phone provides the user with visual indication 
of call status, calls to and tirn other exten- 
sions, number dialed, line used and camp-on 
are some of the features displayed. Refer to 
Section 410.1 for an illustration of the LCD 
&Plays. 
300.76 LEAST COST ROUTING (LCRI 
Allows the system to automatically select the 
least costly route available according to the 
number dialed. the time of day/day of week, 
the chss of setice (COS) assigned to the sta- 
tion/trunk group priority level assigned. 
A LCR 3-Di@t Table 
l%.is table is divided into 2 sections: ‘Lead- 
ing 1” (” 1” Is dialed before the number) and 
‘Non Leading 1” (no ‘1” is dialed before the 
number). This gives the system the ability 
to handle calI routing in areas that require 
a ” 1” before 
a long distance number as well 
as in areas that do not require the ‘1”. 
B. LCR S-Diglt Table (Office Codes) 
The s-Digit Table can include 20 office 
code maps. Each map can be programmed 
to route up to 800 office codes to one of the 
16 possible route Ms. Each map must be 
associated with a specific area code in the 
3-D@ Table. Several different office code 
maps can be used with the same area code 
to provide additfonal routtng flexibility. 
C. 
Route List Tables 
Up to 16 Merent routes can be pro- 
zwd&Each route can contatn up to 4 
- one for each of the 4 time 
periods. Up to 7 CO line groups (routing 
choices) and their corresponding In- 
sert/Delete Tables may be programmed 
within each route list. 
Issue 1, January 1992 300-15  
						

							F. 
G. 
I-I. 
I. Insert/Delete Tables 
There are 20 Insert/Delete Tables. Up to 
20 digits. including pauses, can be in- 
serted and up to 16 digits deleted. Digits 
can be inserted before or after the number 
dialed. but can be deleted only from the 
beginning of a number dialed. 
Weekly Time Table8 
The least costly mute for a particular di- 
aled number may be different at dlffercnt 
times of the day and on different days of 
the week To accommodate this situation, 
there are 2 Time-of-Day tables - Daily Start 
Time Table and Weekly Schedule Table. 
The Weekly ‘IYme table determines which 
one of the 4 Routes LCR should use based 
on the Time-of-Day and Day-of-the-Week. 
Daily Start Time Tables 
The Daily Start Tlme tables allow the user 
to match the Time Perlods d&count &UC- 
ture to the can-lers rate schedule. 
Bception Tables 
This table is used to route operator as- 
sisted calls and any other calls which 
would use a l- or 2-digit number rather 
than a 3-digit area code. 
Default LCR D&abase 
Inanefforttodecrease installation and set 
up time usually associated with L+CR a 
default LCR data base has been incorpo- 
rated. ‘Ihe default LCR data base will 
provide basic routing for all local and long 
distance dhling. 
IXR Routing 
for Toll Inform&ion 
This feature adds provisions to the LCR 
call processing which will allow common 
call routing for all toll information calls. 
l-(xXx)555-X212. (xXx)555-1212, l- 
555-1212 and 555-1212 calls will all be 
intercepted and sent to a selected route in 
the Route List Table. Numbers dialed will 
be integrated and if it is determined to be 
a toll information call, either preceded 
with an area code or without or with a 
leading dlgit 1 or not, the call will be sent 
to the route designated in progxramming 
300.77 LOOP BUTTON CO LINE ACCESS 
A station not having a dirext appearance for a 
CO line will receive incoming CO calls and 
transferred CO calls under the loop button. 
Only one call at a time can be connected to a 
300-16 Issue 1, January 1992  keyset on the loop button. If more than one 
loop button is on a key set the loop buttons 
may be conferenced together. 
lf all pro- 
grammed Loop buttons on a keyset are busy or 
have a CO call on hold. the party attempting to 
transfer a CO line to that station will receive 
busy tone and cannot transfer the call to that 
statton. If a transfer is attempted. the CO line 
will recall the initiator immediately and the 
transfer recall timer will start- 
CO lines are also presented to a Loop when 
dialing out using LCR or when using speed dial 
to dial out and the line chosen does not appear 
on the key station. 
300.78 LOUD BELL CONTROL (LBC) 
Two sets of relay-controlled contacts are pro- 
vided to connect external signaling devices (op- 
tional). 
Each set of contacts can be 
programmed to follow the day and night ring- 
ing sigrmls of any station. 
The fl.rst Loud Bell Control (LBC) contact also 
serves as the Extema.l Night Ringing control 
contact. Loud Bell Control Contacts (one each) 
are provided with. and require the installation 
of, 
a PFT unit for each contact desired. (Max 2) 
300.79 MEET ME PAGE 
Users may answer a page call from any phone 
in the system by dialing a special code. The 
&wk who initiated the page must remain off- 
300.80 hESSAGE WAITING 
Stations that are busy. unattended, or in DND 
can be left a message indication by other sta- 
Uons in the system. Up to fYive messages can 
be left at one keyset. Upon return to the sta- 
tion. the user can pnzss the flashlng MSG WAlT 
button to ring each party in sequential order. 
300.81 MES6AGE WAITING FBMKNDER 
TONE 
Akeystattonwithamessagewaittngcanbe 
recminded at 
a timed interval with a tone. 
300.82 MUSIC ON HOLD 
Amusic source. when connected to the system. 
provides music to a.ll lines on Hold, parked 
calls, transferred calls and calls waiting to be 
answered by Uniform Call Distribution (UCD). 
300.83 bfUTEKEY 
Pressing the MUlX button whLle in the speak- 
erphone mode or using the handset will disable 
the microphone but not affect the speech com- 
ing over the speaker or handset. Pressing the 
illuminated MUTE button again will reactivate 
the microphone.  
						

							Infinite 4096 EyMd Key Telephone S-tern 
FEATURE DESCRIPTION 
300.84 NAME IN LCD DISPIAY 
This feature allows every extension (Key or SLV 
the capability to pm the users name, for 
that station. so that people using display tele- 
phones will see the name instead of the station 
number on their display. The name is pro- 
grammed at each station by the user into 
station speed dial bin 00. When a name is 
programmed, the bin (00) is no longer used for 
station speed dial. The name may be up to 
seven (7) letters in length. 
300.85 NIGHT SEFWICE 
A. 
B. 
C. 
D. 
E. Manual operation 
The Attendant(s) can control the use of 
Night Mode ma.nuaJly by pressing the 
NIGHT @ND) button. An LED will indicate 
when the system is in Night Mode opera- 
tion. 
Automatic Night Mode Operation 
The 4096 system can be programmed so 
that the system is automatically placed 
into night mode. A programmable weekly 
time schedule allows the system adminis- 
trator to preset the time the system is 
placed into night mode and removed from 
night mode on a daily basis including 
weekend operation. 
The Attendant(s) can override the Auto- 
matlc Night mode schedule simply by 
pressing the MGHT (DND) button. 
Weekly Night Mode Schedule 
A programmable weekly night mode 
schedule provides for 24 hour, 7 day a 
week automatic night mode operation ‘The 
system can be put into and out of night 
mode automatically on a daily basis. 
Nlgbt Class of Service (COS) 
The system allows each station to be as- 
signed a Merent COS for night operation. 
The night COS goes into effect when the 
system is put into night mode manually or 
via the automatic schedule. Prevents the 
misuse of phones after hours. 
Universal Night Answer (UNA) 
incoming CO lines can be programmed for 
Universal Night Answer (UNA). Stations 
which do not have acces to a line during 
the day can answer that line while the 
System is in the Night Mode by dialing a 
UNA code. 
F. Night Ringing Ass~ents 
Each CO line may be individually pro- 
grammed for Night ringing to other sta- 
tions, to Hunt groups, UCD groups, Voice 
Mall groups, or off-net via speed dial. 
When the system is placed into 
night 
mode. manually or automatically, ringing 
will follow the night ringing assignments 
for each CO line. 
G. 
External Night Rfnging 
The system can be programmed so that 
CO lines marked for UNA will acttvate 
Loud Bell Control contact #l connected to 
an external ringing device when the sys- 
tem Is placed into Night mode.(Requlres a 
PFr w/LBcI 
300.86 OFF-HOOK PREFERENCE 
A. 
B. 
C. 
D. 
Auto L&e Accese 
Each station, key or SLT. may have their 
phone programmed to access a particular 
CO Line such as a private line 
or a line 
from a Group of CO lines upon going off- 
hook This is useful in Centrex or PBX 
applications when station users have 
dedicated lines. Outside line dial tone is 
received just by going off-hook, without 
the need to dial an access code. 
Auto 
Feature Accese 
In addition to auto line 
access Key Stations 
have the ability to have their off-hook pref- 
erence select 
a DSS or feature button upon 
going off-hook or pressing the ON/OFF 
button. 
Hot Line 
Electronic Key Telephones may be pro- 
grammed to immediately call or ring down 
a particular station or outside number 
upon going off hook. This is performed by 
programming the stations Off-Hook pref- 
erence to activate 
a DSS or Speed dial 
feature key. 
Intercom tie88 
When off-hook preference is enabled. at a 
key station, that station may sttll obtain 
Intercom dial tone for accessfng internal 
stations 
or other system features. This is 
done either by pressing an intercom but- 
ton or dialing their own intercom station 
number prior to going off-hook. 
Issue 1, January 1992 
300-17  
						

							FZATUREDESCRWTION In$.nite 4096 Hybrid Key Telephone System 
E. User Programmable Preferena 
Based on a station programmable option 
Key stations may be given the ability to 
enable, disable or change their off-hook 
preference by dialing a code. TNS option 
can be denied in station programming on 
a per key station basis. 
300.87 OFF-HOOK SIGXWUJNG 
If a station has been programmed to receive 
direct outside tie ringing and is busy on an- 
other call, that station Mll receive muted ring 
to indicate another call is ringing in. Addition- 
ally CO calls may be ‘camped-on” to a busy 
station and receive muted ringing. 
300.88 OFF-HOOK VOICE ANNOUNCE 
Provides a means for the calling party of an 
attempted intercom call to make a voice an- 
nouncement and receive a handsfree reply 
from a busy station: two conversations could 
be conducted on the same phone at the same 
Ume. The receiving station(s) must be S~JC-wire 
OHVA equipped keysets, and each, must be 
programmed in data base. KIB-OHV is also 
required for OHVA operation. 
300.89 OFF-PREMISE EXTENSIONS (OPX) 
The Off-Premfses Extension Board (OPXI pro- 
vides 4 FCC registered 2500~type single line 
interface ports. This enables the use of 4 off- 
premise 2500 telephone sets. When an OPX 
board is installed. the maximum number of 
stations in the system is reduced by four. A 
precise tone plan is provided to OPX stations. 
An APL and Ring Generator are required when 
fnstalling OPX Boards. 
300.90 ON HOOK DIALING 
The Key Telephone user can place calls without 
lffting the handset. If the speakerphone is 
disabled. the handset must be IlfIed to con- 
verse. 
300.91 ON LINE PROGIUMMJNG 
Changes to the system data base with the 
exception of the LCR data base can be made 
without interrupting normal system operation. 
Programming may be preformed using a key 
station terminal connected to the system (sta 
100) or via a external terminal either on-site or 
remotely. 
300.92 PAGMG 
k EkternalPaging 
There is one external paging zone option- 
ally available in the 4096 system. External 
Paging requires a two-digit dialing code. External paging requires the APL Board 
and an externally provided amplifier and 
paging system. One ( 11 make and one (1) 
break contact are provided with the page 
zone on the APL Board. 
B. IntcrnalPa#ng 
There are four internal paging zones avail- 
able in the 4096 system. A station can be 
in any or all u>neis or in no zone at all. 
Stations not assigned to a page group can 
still make page announcements, ifallowed 
in station progmmming. Stations can be 
assigned to a page group in order to receive 
pages but not allowed to make page an- 
nouncements. 
C. Pqhq Access Restriction 
Programming on a per-station basis, can 
deny any station the ability to make any 
type of page. 
300.93 PAUSE TIMER 
When dialing a speed number, a timed pause 
between digit sending can be placed in the 
number. ‘The length of this pause can be pro- 
grammed in the system database. 
300.94 PBX DIALING CODES 
The System will allow five one or two-digit 
access codes to lx entered into memory. When 
one of these codes is dialed, this signals the 
KSU that toll restrkUon is to be applied at the 
next dialed d&its after the code. If one of these 
codes is not dialed, toll restrictton does not 
apply. This allows the dialing of PBX exten- 
sions 100, 110. 111. etc. This functions on 
lines marked as PBX type lines in program- 
ming* 
300.95 PERSONALIZED AUESSAGEZS 
Each station (Key and SLV can select a pre-as- 
signed message to be displayed on the LCD of 
the Key Telephone calling that station. There 
are ten possible messages which can be dis- 
played: 
- 
- 
- 
- 
- 
- 
- 
- 
- 
- VACA’IION 
RETURN MORNING 
RETURN AFl-ERNOON 
REl’URN TOMORROW 
RElURNNEXTWEEK 
BUSINESS TRIP 
MElTING 
HOME 
ON BREAK 
LUNCH 
300-18 Issue 1, January 1992  
						

							Infiite 4096 Hybrkl Key Telephone System FEATURE DES-ON 
A Personalized Messaqe Code QP s Flex 
This feature allows a key station user to 
program the pre-selected meSSage code 
1781 under a Flex key. This speeds access 
of the pre-selected messages. 
300.90 PHONEBOX 
A 
Phone Box may be substituted for a tele- 
phone on a one for one basis. The phone box 
can be used to receive intercom an- 
nouncements and also provide handsfret re- 
sponse. There is also a CALL button which will 
signal all stations programmed to receive 
phone box signaling (stations that have a pro- 
grammed DSS flex button for the phone box 
station). One of these stations can respond to 
this signal by pressing the DSS/BLF button or 
dialing the intercom number of the phone box 
station. Two way conversation is then possi- 
ble. 
The Phone box also has 
a DND button that 
when enabled will blocking calls when privacy 
Is needed. Back Ground Music may be pre- 
sented to the Phone Box and can be controlled 
(on or ofl’I by the attendant 
station 
300.97 POOL BUTTON OPERATION 
The 
Pool Group Key Is used primar@ to access 
CO. lines that do not appear on a station so that 
outgoing calls may be made. Pooled group 
keys are associated to CO line groups and may 
be programmed for use on any of the flexible 
line buttons that do not represent CO line 
appearances directly. CO lines are accessed in 
descending order of priority starting with the 
hfghest numbered available (not busy) CO IIne 
fn a CO line group. 
Stations may have as many POOL buttons as 
their are CO line groups (7). MulUple POOL 
buttons for the same group are also allowed. 
300.98 PREFERRED LINE ANSWER 
A 
station with Preferred Lfne Answer can an- 
swer any assigned outside. transferred, or re- 
calling line, or queue callbacks by lifttng the 
handset or pressing the ON/OFF button. 
300.99 F’RIVACY REIZASE 
Privacy is insured on all communicaUons in 
the system. If desired, the customer may elect 
to disable the Automatic Privacy feature. Thus 
allowing another station to join in on existing 
CO Line conversations. 
A Per Station Option 
Each station may be programmed to give 
the station the capability to join an exist- ing conversation simply by pressing the 
CO line button that is in use. A warning 
tone is presented to all parties when the 
station enters the conversation. The CO 
line must also have privacy disabled to 
allow the cut-through. 
B. Per CO Line Option 
l%.ls feature allows each CO line to be 
individually programmed for privacy. This 
feature is useful for maintaining security 
on such lines as Data lines, Private Iiris, 
or special circuits requiring privacy. If 
privacy is disabled on a CO line then. while 
in use, another statton may enter the con- 
versation simply by pressing the CO line 
button. 
A warning tone is presented to all 
parties prior to actual cut-through. The 
statton attempting to enter the conversa- 
Uon must also have privacy disabled. 
NUZEAdecreuseinwlumemayocnvonthe 
COLinecJterthecut-thmughccrm-s. 
300.100 PRIVATE LINE 
Fbivate line programmmg allows certain lines 
to ring at a specific station only. When placed 
on Hold, these lines are 
active at the pro- 
grammed station only. 
A private line can be 
transferred to other 
stattons. 
300.101 PULSE-TO-TONE SWITCHOVER 
When co mmanded. the system will change the 
signaling on an outside line from dial pulse to 
DTMF (tone), allowlng the use of common car- 
rlers behind 
a dial pulse outside line. This can 
be done manually when dialing. 
or can be 
stored within 
a speed dial number. 
300.102 RANGE PROGRAMMING 
The Ir$nite 4096 allows for range programming 
when programming CO lines and Stations. 
Range programming allows you to program all 
parameters alike for the entire range or you can 
change ormodify 
a few items that will be copied 
to all members in the range. 
300.103 REMOTE ADMINISTIUTION 
The Remote Administration feature allows 
authorized personnel to access the admtnistra- 
Uon programming via a terminal device (port- 
able terminai device or personal computer with 
communkaUons software package). 
The feature pennits the review and entry of the 
customer database in the same manner as via 
the telephone at ‘admin. extension 100. The 
terminal device can be connected directly to the 
RS232 connector on the CPB board, or can be 
Issue 1, January 1992 300-19  
						

							FEA’IURE DESCZRPTION Infinite 4096 Hybrid Key Telephone System 
accessed by a telephone modem linking the 
CPB’s RS232 connector (via a CO line) to a 
remote location. 
300.104 REadOTE S- MONITOR AND 
-cE 
A RemoteSystem Monitor 
The Remote Monitor feature provides re- 
mote access to the installed system for 
diagnosttc purposes. These capabllities 
benefit Se-e personnel enabling them to 
support the end user remotely. Different 
levels of access, via password, allows 
authorized personnel to trace, monitor 
and ‘up-load” critical information directly 
from the 4096 system. This provides a 
more accurate means of acquiring system 
information that leads to a quick resolu- 
tion of problems that may occur. This is 
all done without interfering with ongoing 
cdl processing or normal system opera- 
tion, and in many cases may be performed 
without a site visit. An external modem 
connected to the CPB RS232-C is required 
for remote access. 
Capabiltties allowed and reserved for this 
“High level troubleshooting” in addition 
are: 
l Monitor Mcxle 
l Enable & Disable Event mace” 
l Dump “Trace Buffer” (up-load) 
B. Remote System Maintenance 
The Remote Maintenance feature allows 
the Interconnects’ technical staff to review 
the systems configuration data and indi- 
vidual card slot configuration data. This 
can be done ‘on site” using a data terminal 
or remotely using modem to modem ac- 
cess to a remote data terminaL In both 
cases connection to the RS232C connec- 
tion on the CPB is required. 
300.105 SAVE NUMBER RED&IL (SNRI 
Any number dialed on an outside line can be 
saved permanently to be used at any time. This 
number is saved until a new number is stored. 
300.106 SINGLE LINE TELEPHONE (SLT) 
COMPATlBlUlT 
The 4096 system supports industry standard 
2500Type (DTMFI singIe line instruments. A 
mmum of 88 single line telephones may be 
installed and operate on the In&f& 4096 Hy- 
brid Key Telephone System. SIB, APL and RG 
cards are required. 300.107 STATION 
MESSAGE DETAIL RE- 
CORDING (SMDR) 
The InjInUe 4096 Key Telephone System pro- 
vides one industry standard RS-232C port for 
dual purpose use and a second port is optional 
for SMDR output each allowing connection to 
an external prlntcr or ca.U accounting device. 
The system provides details on both incoming 
and outgoing calls. This feature is program- 
mable to allow all calls or just outgoing long 
distance calls to be recorded. The system 
tracks calls by out&de line. number dialed. 
time of day, date, station that placed the call 
and duration of call. Account codes may also 
be entered and recorded. 
300.108 BONE 
Both Enhanced and Executive Key Telephones 
are equipped with a speakerphone. However, 
the speakerphone can be programmed to work 
in one of three ways: 
l Normal speakerphone operation. 
l Disabled for outgoing and incoming CO 
calls but handsfree talkback on intercom 
alIowed. 
l Headset operation allowed. 
300.109 STATION CLASS OF 
SERVICE 
Each station is assigned a Class of Service 
which governs that stations d.ta&ng privileges. 
Day Class of Service and Night Class of Service 
assignments to stations provide the system 
administrator additional control over station 
dialing. preventtng misuse of phones after 
hours. Six uniquely defined Classes of Service 
are available for assignment to stattons on a 
per station basis and all Ax are available for 
day and night asstgnment. Station Class of 
Service works in conjunction with CO line 
Class of Service to provide the most fl&le 
means for offering custom toll restriction. As 
a part of the Dialing privilege assignment 
through Ckiss of Service the system offers two 
programmable Allow and Deny tables for addi- 
tional customization of a toll restrlctfon plan 
for a particular customer. 
300.110 STATION SPEED DIAL 
Each station user can program up to 20 tie- 
quently dialed numbers of up to 24 digits In 
length. Pauses, flash commands. pulse-to- 
tone switchover, and NO-DISPIAY characters 
take up digit spaces. There are a total of 1280 
speed locations to be divided among all tele- 
phones on a tit-come, first-serve basis. 
300-20 Issue 1, January 1992  
						

							mite 4096 Hybrid Key Telephone System 
I’EATUHE DES-ON 
Numbers are dialed by use of the SPD button 
and a two-diglt code. Th& feature can addi- 
tionally he assigned to any of the 22 buttons in 
the flexible button field on each keyset for 
one-button activation. 
300.111 6YsTEM CXPACITY 
A. Up to 24x48 [email protected] 
Without the Expansion KSU, the 4096 
system will support a maximum of 24 
outside CO circuits and 48 stations cfr- 
cuits. 
B. Up to 40x96 Comtion 
With the addition of the Expansion Cabi- 
net the 4096 system can be expanded to a 
total of 40 CO lines and 96 stations. Also 
requires additional power suppiy (PS). 
300.112 SPSTEM HOLD 
When a lfne is placed on System Hold, any 
station in the system with access to that line 
can retrieve the call. 
300.113 SYSTEM SPEED DIAL 
Up to 80 commonly dialed numbers can be 
programmed into System Speed Dial for use by 
stations allowed this feature. These numbers 
can be up to 24 digits including pauses, flash 
commands, pulse-to-tone switchover, and no- 
display characters. The last 40 numbers will 
not be monitored by toll restriction. 
300.114 TOLL RE6TRICI’ION (TAB= 
DRZYEN) 
The system provides a flexible means of provid- 
ing t0I.I restriction to internal stations of the 
In.$n.& 4096 key telephone system. Each sta- 
tion is assigned a Class of Service for day mode 
operation and one for night mode operation 
these station COs’s work in conjunction with 
a CO line Class of servfce to allow for custom- 
ized toll restrictton. Two (2) Allow and Deny 
tables along with four (4) special tables afford 
the system administrator to devise a variety of 
. complex toll restriction or dialing privilege 
schemes. 
300.115 TILWSFER RECALL 
Screened and unscreened transfers will recall 
the initiating party if unanswered for a pro- 
grammable length of time. and then if unan- 
swered, will recall the attendant. 
300.116 UNIFORM CALL DISTRIBUI’ION 
WCD) 
Eight Uniform Call Distributton (UCD) groups 
can be programmed, each containing up to 
eight 3-Digit station numbers. Each group is assigned a pilot number. When this number 
is dialed. the first avallable agent in that group 
is rung. Calls are routed to the station that has 
been on-hook for the longest period of time. 
h 
B. 
C. 
D. 
E. 
1. Alternate UCD Group Assigumeuta 
An alternate UCD group can be pro- 
grammed so that if stations in one group 
are busy, the alternate group wtll be 
checked for an available station. 
Overflow Station Assignments 
An overflow station may be assigned to 
route callers in queue to a designated 
station after a specified time. The overflow 
station may not be one of the UCD group 
stauons. 
Incoming CO Direct Ringbg 
CO Unes can be programmed to ring di- 
rectly into a UCD group. When all agents 
are busy and RAN is enabled, the system 
will answer the caller and present the 1st 
RAN announcement automatically. 
Recorded AMouucements (R4Nj 
Recorded announcement devices can be 
assigned to provide up to two different 
messages. if all stattons ln a UCD group 
are busy. The two messages are avatlable 
to all eight (8) UCD groups in tierent 
configurations. A RAN device can provide 
an announcement to one caller at a time. 
Subsequent callers will be queued onto 
the message on a first-in basis. 
Numlxr of CalIs in Queue Display 
There are two methods of viewing UCD 
Group call queue status. 
In-service UCD agents and the assigned 
overflow station will see the quantity of 
calls in queue on the LCD of their station 
for the UCD group of which they are a 
member. If every member of a UCD group 
is busy and calls are in queue, the ‘Xx 
CALLS IN QUEUE’ display will be seen at 
all UCD members of that group. 
NOTE: Ifa UCD rnem&r is taken out of the pup 
(le. DND, Cd Fbmxn-dUnauatlnb le etc.) they 
wiUnotreceiu2cdsinqueuetn$~n 
2. Any station not assigned in a UCD group 
can view the number of calls in queue for 
any given UCD Group. To view the num- 
ber of calls in queue the statfon user dial’s 
the CalIs In Queue code (or presses a 
programmed FLEX button with this code) 
then enters the UCD group desired. The 
Issue 1, January 1992 300-2 1  
						

							m=DESCRWTION &finite 4096 HyMd Key Telephone System 
LCD wi.l.l display, on a reai time basis, the 
number of caJls in queue for that group. 
F. UCD Allto wrapup wa/ Timer 
After completion of a UCD call (on-hook) 
the agent will not be subjected to another 
UCD call for the duration of the Auto 
Wrap-Up timer (regardless of the number 
of calls in queue), allowing the agent to 
finish call related work 
or access other 
facilities. This will allow agents to remove 
themselves from the group (le. DND. Un- 
available, Call Forward or originate an- 
other call). The auto wrap-up timer is 
programmed as part of the UCD data base. 
(System-wlde) 
G. UCD AVAILABIX / UNAVAILABLE 
Stations programmed into a UCD group 
may log off and on to their assigned UCD 
group by dialing an Available/Unavailable 
code. When an agent is in the Available 
mode that agent will receive UCD calls in 
the normal manner. When an agent ls in 
the Unavailable mode that agent will no 
longer receive UCD type calls, however 
may receive non-UCD calls. Agents that 
have logged off by going Unavailable will 
‘receive a visual reminder that they are 
logged off with a flashing LED and or a 
LCD display message. 
300.117 UNIVERSALNIGHT ANSWER W 
Incoming CO lines can be programmed for 
Universal Night Answer (UNA). Stations which 
do not have access to a line during the day can 
answer that line while the System in the Night 
Mode by dialing a 
UNA code. 
300.118 VOICE h¶AIL GROUPS CMa) 
The Voice MaFl feature automatically handles 
unanswered calls. Stations may forward calls 
to a voice mail group (for leaving mail) or may 
call the voice mail group directly (to retrieve 
mail) with no assistance fYom the attendant. 
Up to eight (8) voice mail groups can be conflg- 
ured fn the system. Each group can contain up 
to eight voice mail stations. each of which 
interfaces with a port on a SIB or OPX card. 
Each voice mail ‘station’ can be shared by a 
number of actual users. An SIB or OPX Board 
and an APL Board and Ring Generator are 
required when utilizing the 4096 Voice Mail 
“In-Band” integration. 
A VM In-Band Si@mIing Integration 
The 4096 system integrates with a wide 
range of Voice Mail systems through the 
use of ‘I.n-Band’ sAgrung. 
B. Vhf Message Waiting Indication 
When Voice A&il has received a voice mes- 
sage for 
a user who has a station on the 
4096 system, the VM connected to the 
system will leave a message waiting indl- 
cation at the VM users station. When the 
station user retrieves their mail, the VM 
system wilI me1 the message waiting 
indication left at 
a station v&i a VM port 
lie message wattlng indication will ap- 
pear on the programmed Voice Mail 
(group) button. If such a button has not 
been programmed. 
a voice mail message 
waiting indication will appear on the MSG 
WAIT button as 
a normal message waiting 
signal. SLTs will receive a voice mail mes- 
sage waiting as a normal message waiting 
indication (Message waiting lamp). 
C. Vhf CO Disconnect Signal - Pass 
-m 
To avoid Voice Mail ports fYom being Ued 
up, as 
a result callers abandoning the call 
or not exiting the VM system properly, a 
disconnect signal has been added to no- 
t@ the VM system that a caller has aban- 
don. By default, ‘Silence’ is provided to 
the VM port followed by “busy tone’ to aid 
the VM system to recognize that 
a caller 
has abandoned. OpUona.lly, DTh@ digits 
may be programmed to Serve as a discon- 
nect code. 
D. VM Tone Mode CaIling Option 
Voice mail systems and/or Automated At- 
tendants can uttlize the Calling Station 
Tone Mode 
option. This is useful when 
using supervfsed transfer or call screening 
options on voice mail or auto attendant(s) 
requiring ringback tone for proper call 
- 
300.119 
VOLUME COKTROLS 
Both speaker and 
tone ringing volume can be 
separately adjusted by ut.&ing the two slide 
switches on the right side of the keyset. 
300-22 
Issue 1, January 1992  
						

							Single Line telephones have access to most of 
the system and station features listed in the 
previous section, however, the additional fea- 
tures listed below are unique to Single Line 
Telephones. (An APL and a Ring Generator in 
addition to SIB or OPX cards must be installed 
fn the system for proper SLT operation) 
300.120 ACCOUKT CODE 
SLT stations may enter an account code, up to 
12 d&Its in length, to ident@ calls for bill- 
ing/tracking purposes. The account code may 
be entered either before the call or during the 
call (the outside caller is placed on hoM while 
the account code is entered if during the call.). 
The account code is recorded on the SMDR 
printout Account codes are non-verified and 
can vary in length from 1 to 12 digits. 
300.121 AUTOMATIC IJNE ACCESS 
SLTs may have their station programmed to 
access a particular CO Line such as a private 
line or a line from a Group of CO lines upon 
going off-hook. This is useful in Centrex or 
PBX applications when station users have 
dedicated or individual lines. Outside line dfal 
tone is received just by going off-hook, without 
the need to dial access codes. 
300.122 CALL FORWARD 
Single line telephones may direct intercom 
calls and transferred CO lines to be forwarded 
to another station. SLTs have access to all 
forwarding options that Key station user have: 
. CallForward-AllCalls 
l Call Forward - No Answer [2] 
. Call Forward - Busy [3] 
l Call Fonvard - Busy/No Answer [4] 
l Call Foxward - Off-Net [7] 
. Preset Call Forward 
300.123 CAMP ON 
A 
busy station can be notified that an outside 
line Is on hold and waiting for them. The busy 
station ls nottned of this by a beep tone. Single 
line telephones can receive 
a camp on indica- 
tion or 
initiate one by using an access code. 
300.124 CONFERENCE 
An SLT user can initiate a conference with an 
outside line and one other internal station.  IqjZnite 
4096 Hybrid Key Telephone System FEATURE DESCRIPTION 
300.138 co 
NFERENcE/wITHPERsoNAL 
PARK 
Shgle Line Telephones (SLTJ can initiate a 
conference between two outside (CO) calls. 
The Personal Park feature is used in conjunc- 
tion with the SLT conference code to make this 
possible. A combination of features are derived 
from these new dial codes (Personal Park, 
Flip/Flop, and Multi-line Conference). 
300.126 
DIRECT OUTSIDE LINE ACCESS 
Single line telephones can access outside lines 
by dialing CO line group access codes 9 or 
81-87. 
300.127 DIRECT OUTSIDE UME RINGING 
Single line telephones can be set up 
to receive 
direct outside line ringing. SLTs may be pro- 
grammed to receive incoming CO Ringing on 
more than one CO line. However, an SLT can 
answeronly~caUatatfme.IfaSLTisbusy 
when a CO call rings in. no notification will be 
given to that SLT station. 
300.128 DIRECTED CALL PICK UP 
Tone ringing intercom calls, Initial Ringing CO 
calls and transferred outside line calls to spe- 
clfic stations can be picked up by single line 
telephones. 
For this type of pickup, the sta- 
tions do not have to be in the saxne pickup 
group. 
300.129 DO NOT DISTURB 
Each telephone user can be allowed to place 
their phone in Do No Disturb. The user will 
recefve en-or tone if they are not allowed this 
feature. They will also receive a confidence 
tone when li.fUng the handset to remind them 
they are in Do Not Disturb. The attendant can 
override a station in DND. 
300.130 
GROUP CALL PICX UP 
Tone ringing intercom calls and transferred 
outside line calls can be picked up by single 
line telephones by dialing a special pickup 
code. The telephones must be in the same 
pickup group. 
300.131 INTERCfM CALUNG 
Single ltne telephones can make and receive 
intercom calls. 
300.132 
MESSAGE WAITING/GUL BACX 
Single I&e Telephones caJling a station that is 
busy, idle. or in Do Not Disturb can leave a 
message waiting indication to slgnal the sta- 
tion to call back. 
Issue 1, January 1992 300-23  
						

							300.133 MESSAGE WAITING INDICATION 
Industry standard meSSage waiting single line 
telephones can have up to five (5) message 
waiting indications left for them, fmm other 
stations. The message waiting LED will flash at 
the called station. 
300.134 NIGET SERVICE 
When outside lines are marked UNA and the 
system is placed into night servlce. a single line 
telephone can answer incoming calls on lines 
it does not normally have access to by dialing 
[71 [5j. An external ringing device must be 
provided. 
300.135 0FF4300x PREFERENCE 
SLTs may have their station programmed to 
access a particular CO Line such as a private 
line or a line Tom a Group of CO lines upon 
going off-hook This is useful ln Centrex or 
PBX applications when station users have 
dedicated lines. Outside line dial tone is re- 
ceived just by going off-hook, without the need 
to dial access codes. 
300.136 PERSONAL PARK 
Single line telephones can be connected to two 
calls flntercom or CO lines) at the same time 
and ‘flip/flop’ between the two calls. This can 
be performed with originated or received calls. 
This feature is also used with SLT multi-line 
conference feature. 
300.137 QUEUING 
Single line telephones can be placed ln a queue 
awaiting the first available outside line in a 
group to become available. 
300.138 
STATION SPEED DIAL 
Each SLT user may program up to 20 individ- 
ual speed dial numbers. Each speed dial num- 
ber can be up to 24 digits in length. There are 
a total of 1280 speed locations to be divided 
among all telephones. If single line telephones 
are to be allowed this feature, an APL board 
must be installed. 
300.139 SYSTEM SPEED DIAL 
Each SLT user can be allowed access to system 
speed dial numbers on a programma ble basis. 
If single line telephones are to be allowed this 
feature, an APL board must be installed. The 
last forty system speed numbers override toll 
restriction. 
300-24 Issue 1. January 1992  300.140 TRANSPER 
Outside lines may be transferred by or to single 
line telephones. These transfers can be either 
announced or unannounced. 
300.141 -ANT DISABIE OUTGOING 
Tht first attendant can disable CO lines, pre- 
venting outgoing accexi to those lines. This is 
useful for removing a faulty line fi-om service. 
or for reserving CO lines for important use. All 
statlons that can normally make calls on the 
lines are tiected, but incoming calls are not 
affected. A CO line may be disabled while it is 
being used: when the tnmk becomes idle. fur- 
ther outgoing access will be prevented. 
300.142 ATTENDANT 
OVERFLOW 
System programming allows the attendant sta- 
tion to be programmed so that if the attendant 
is busy or not there, the call will be automat- 
lcally forwarded to another predetermined sta- 
tion. VM Group, Hunt Group or UCD group 
after a programmed period of time. (Refer to 
Call Forward. Station and Preset) 
300.143 ATTENDANT OVERRIDE 
Attendant stations may override a busy station 
or ring a station in DND. While busy, pressing 
the override key provides override tone and a 
ffve second delay before voice cut-through to 
the called party occurs, automatically placing 
any outside line call on Hold. The Attendant 
Override function may be progmmm 
edontoa 
flex button and can be enabled or disabled in 
Programmtng. 
300.144 ATTEMlANT POSITION 
The system identifies a maximum of three pro- 
grammable stattons as attendants for line re- 
calls and attendant features. 
The first 
programmed attendant can enter system date 
and time information as well as System Speed 
numbers 
fkom this position without entering 
the programming mode. The 4096 System is 
placed in Night Service by any programmed 
attendant pressing the MGKT (DND) button. 
300.14s ATTENDANT RECALL 
A held CO call left unattended by a station w-ill 
recall the attendant(s) after a programmable 
period of time has elapsed. A recalling CO line 
flashes at a distinctive rate that identifies the 
originating station of the unanswered call.