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Vodavi Infinite 4096 Key Telephone System Installation And Maintenance Manual
Vodavi Infinite 4096 Key Telephone System Installation And Maintenance Manual
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VOICEMAIL GROUPs(VM) Injinite 4096 Hybrid Key Telephone System Voice Mail Groups (C-ont’d) 745.2 VOICE MAIL OUTTULSING TABLE k Voice Mail In-Band [email protected] grammmgsteps If Voice Mail In-Band signalbng is to be used: 1. Press FIASH and dial 1371. The folIowIng message is shown on the display phone. Where: y = the table index (O-7) x = entered digits (O-9. #. l , Pauses1 2. Dial [O]-[7] for the y value (the table num- ber entry of the voice mail entry you want to prqpd. 3. Dial one of the following. if required: 0 = if a prefix is required 1 = if a sufhx is required # = if entry is to be deleted 4. Enter up to 12 digits required fncluding ‘*’ and ‘#‘. TITAN button = pause. 5. Press the HOLD button. Display will now update. Flex button 12 can be used to display the enmes in the voice maiI outpulsing table. Each depression of the button wiIl advance the user, one entry at a time, through the table. Descrilpuon Entries into one of the eight (8) Voice Mail OutpulsLng Tables determine the In-Band sig- naling requfred for ‘R&&vi@ messages (al- lows for stations to pick up mail) and ‘Leaving” messages (allows stations to leave messages in ’ voice mail). Build a table (“0” for example) for any addl- Uonal dgits other than the Station Extension Number (Voice Mail Box Numberlneeded for a calIer to leave a message ln a station’s mailbox. (“Leave’9 Build another table (“1” for example) for any additional digits needed for a mailbox holder to retrieve a message (Tetrieve’). NO72 EnMes are notrequired in the Outpm Table, houxwer a inble must be referenced whm setting up the Voice Mail groups I??lASH 361 for both Lame and Retrieve dakajWds, ifh0and signaling is desired. Related Rogrammtng: Voice Mail Group pro- gtir, In-band digits sent on incoming CO . 745-4 Issue 1, January 1992
Infinite 4096 Hybrid Key Telephone System VOICE MAIL GROUPS CVM) VOICE MAIL OUWULSING TABLE (Cont’dl B. 1. 2. 3. 4. Voice h%aU Disconnect Table: Prog * g Steps Dial 181 for Table 8 (the table number used for the Voice Mail disconnect signal). Dial [O] for prefk (required) Enter up to 12 digits which will be used for the disconnect signal, including ‘* and ‘W. TRAN button = pause. Press the HOLD button. Display will now update. Description To avoid Voice Mail ports from bemg tied up as a result of callers abandoning the call or not exiting the VM system properly, a disconnect signal can be programmed into the 4096 sys- tem to not@ the VM system that a ca.ll has been abandoned. This is accomplished through ‘in- band’ sigrUng. If a CO disconnect signal is detected or an intercom caller hangs up, the 4096 will send a series of DTMF digits pro- grammed in the Voice Mail disconnect table (outpulsing table eight (8)) to the Voice Mall port. lllfs can be any digit stream up to 12 digits including “** and *#“. This table will serve all eight voice mail groups. When the VM disconnect table is empty silence is provided to the VM port for a short period followed by busy tone. (default .settfng) The 4096 system will provide Loop Supervtsion monitoring while a CO call is connected to a port designated as Voice Mail. Default: By default programming there are no entries in the d&connect table (table eight (8)). NOZE Loop supervision must be enabled on the CO lines [in CO line progrcanmfng~ In orderfor VMdis amnectfeature to operak Issue 1, January 1992 746-6
VOICE MAIL GROUPS IVM) Winite 4096 Hybrid Key Telephone System Voice ?dail Groupa (Cont’dl 745.3 VOICEMAILIN-BAND DIGl’l-3 Prom Steps If Voice Mail ID digits are to be enabled or disables for Incoming CO callers: 1. Press FLASH and dial (421. The following message will be shown on the display: Press Flex button 1 to enable or &able ID dlgib- l LED on = ID diglts are enabled l LED off = ID dQit.s are dkabled Press HOLD button. The display will now update. Description The Injlnfte 4096 allows the system to be pro- grammed so that if a station programmed to receive incoming CO line ringing is forwarded to Voice Mail they may have direct incoming callers routed directly Into their stations voice mail box through the use of ‘In-Band’ signal- lfng. Alternately. when disabled, callers will be answered by the Voice Mail or Auto Attendant Ma.in greeting. Inmming CO callers can be Station Call For- warded into voice mail only when the rlnglng CO line is programmed to ring at one station. Additionally CO lines programmed to ring at an attendant station will station call fonvard into the Voice Mail system (if programmed to ring only at one attendant station) and be presented to the main greeting (not the attendant statfons mail box) even when ID digits are enabled. Default: By default. ID digits for incoming CO calls is disabled. Related Fkogrrq$ Voice Mail group pro- gramming (Sec. 745.1); Voice Mail Outpulsing table (Sec. 745.21 745-6 Issue 1, January 1992
Infinite 4096 Hybrid Key Telephone System EXCEPTION TABLES PROG-G SECTION 750 EXCEPTION TABLES PROGIMMMING 750.1 INTRODUCTION Pr0grammin.g Steps The 4096 Hybrid Key Telephone System offers a flexible means of applying toll restriction to stations or individuals. Dialing privileges (or toll restriction) is determined through assign- ment of station and CO line Class Of Servfce (COS). Several types of restriction can be de- rived simply by programmin g cos assign- ments and CO tie access to stations. This may, in some cases, be all that is necessary. However, when a more complex or specific type of restriction is desired the system offers two allow and two deny tables along with four special tables. These tables can be pro- grammed in a variety of ways to handle appli- cations that are straight forward or applications that require a more complex ar- rangement. The allow and deny tables are assigned to stations based on their station Class of Service (COS) assignment. The Station (COSI interacts with CO Line COS assignments to provide several di!Terent types of dialtng prklleges (Re- fer to CO/Station COS matrix below). The Allow and Deny tables allow entries of either general or specifk allow and deny codes such as allowing all [l-800] type calls, and/or denying all Ill+ or (01~ calls. The allow and deny tables allow a maximum of eight digits to be entered as allow or deny digits. This allows for entry of certain area codes or of&e codes or a combination of area code plus office code that can specifically be allowed or denied. For example the code [l 555-12121 may be entered in the deny table to deny local toll Information calls. Each allow table contains twenty (20) bins for entry of allow codes. ‘Ihe deny tables allow for ten (10) entries of deny codes. in each table. The following rules should be remembered when setting up the Al.Iow/Deny tables Prefer to Table 750- 1). 1. 2. 3. 4. If both tables (allow and deny) have no entries, no restriction IS applied. If entries are made in the allow table and only there. then only those numbers are allowed. All other dialing is denied. If entries are made in the deny table and only there. then only those numbers are denied. All other dialing is allowed. If there are entries in both allow and deny tables, the allow table is searched first and if amatch is found, it Is allowed. Ifa match is not found, the deny table is searched and if a match is found there, the call is denied. lf the number does not match an entry in either table. it is allowed. Table 750-l Class of Service (COST CO LINE CLASS OF SERVICE 1.‘:. ‘.::;.;:‘l:.. f ,,, ..:.. 2. ,,‘:::;;:,:j::.. :‘,.’ :‘,,:.3,::,; .:.. 1. .:y 4 :.. f :;I “i.:-: .5 ..:. ::::j 7 i ....:..i: .:I..:. Unrestricted Unrestricted Unrestricted Gg’fn, Unrestricted s .i.;.. :::;y,:. T : :; Table A Table A ; . Unrestricted ~s~~~, Unrestricted A j ..,. ,,3-:;.:?::: Table B Unrestricted Table B Canned RestrIction Unresticted c Q ..:::.I 0 4 .,’ Tables A&B Table A Table B Canned Restriction Unrestricted s ..; 5 ‘.i. Canned Canned Canned Canned Restriction Restriction Restriction Restriction Unrestricted .6 Intercom Intercom Intercom Intercom Intercom only only only only only *Canned RestricUon= No ‘0’. 1. #, ‘*’ as a first dialed digit, and 7 digits mum plus l-800. 19 11, 16 11 are allowed and 4 11, 976, and 555 numbers are denied. Issue 1, January 1992 750-l
EXCEPTION TAB= PROGRAMMING Injinite 4096 Hybrid Key Telephone System Table 750-2 Allow/Deny Toll Table ALLOW DENY CONDl-l7ONSANDRESULTS I TABLE TABLE DL4LED /DDIALED NO. NO. R U NO NO ;EMRIESENlRIES ALLOW 1 IRII P= . . . . . . . . ~:Xi~~~~l FOUND D .,_ .,.,.,.,.,.,.j,.; _,. ,. . . . . . . . . . . . ,.. ,.... . . ../....... . .1.. .>..:.: .,,.,. . . . . . . . . . . . . . -G NO-l- .:.:, :...:.:.:.>>: :.:.,.:. ~.,.~.~.~._.,,,.,. ;.,.,.,~~~~~‘~.i.j:: FOUND * .A.. . ../ .I. ., ./,. .,.,.,.,.,.,.,.,. ,.,_ ,.; I I I .A.. . . . . . . . . . . ...: . . . . . . . . . . . . . . . . . . . _/.. . . . . . . :y..‘::.F . . . . . . . . . . . . . . . . . ..A.......... .,.... ..:, ,: .,.,., . . . ,.,.,.,., . . . . . . . ,. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ,..::. ,:,:, ,.,.,,.,.,.,., ,.,:,.,,: ” ALmw ,:::::::.; .,::,:::::,:::..;. . . . . . :.:.‘:.‘.‘:~‘y.. DENY . . . . . ,:.:. :;:~:~:~:~:~:)i::...:.:.,:,.~ .;:+: . . . . . . ::,::.:.j:::: :;:: :;.: .+.,,: ; ::.. .:.::..::~:::y::::::.‘:i.:,. . . .: ::::..:: .:;..:. ..:.. TABLE TABLE A special ‘Don’t Care” (‘D’) character may be entered as a digit to either allow or deny any digit dialed in that digit sequence. For example a code [ 1 ‘D” 01 and [l ‘D” 11 may be entered tn the deny table whtch would allow local long distance calls (numbers dialed with a 1 fol- lowed by a seven digit local number). but would deny long distance calls (numbers dialed with a 1 followed by an area code). The 4096 system also offers four (4) special tables that can be referenced from wlthln the two aIlow tables. Three of the special tables can be assigned to specific area codes that require further toll restriction definition. The fourth special table is reserved for use as a home area code table (numbers withln the same area code as the site where the system is fnstaJled). l%is provides expanded ability to apply toll restriction on numbers that are di- aled within an area code. Each special table will allow up to (800) entries (200-999). This offers the ability to allow every office code on an individual basis 750.2 RELATED ITEMS TO TOLC RE- STRICTION A CO/PBXLines When CO lines are marked as PEN lines (Refer to CO line programming Sec. 720) the system wi.lI first check the PE3X code table (Refer to sec. 710.17) for a valid match. If the first digits dialed do not match the entries in the PEX code table the call is considered an attempt to call another PBX extension and no toll restriction is applied. If the first digits dialed are found in the PEX code table then toll restriction will start with the next dfaled digit. B. Forced Account Codes The system can optionally force the use of amount codes on ail restricted calls. When forced account codes are enabled (Refer to Sec. 710.19) an account code must be entered to place a call that is otherwise restricted through toil restriction. By entering an account code the stations effective class of setice becomes that equal to class of senlce 1 (unrestrictedl. When account codes are forced on a system wide basis selected users may be instructed on how to enter account codes from any statfon and be allowed to dial unrestricted from a station that may othexwise be restricted. Use of account codes in this manner, as a traveling class-of-service, is however not controlled by the system. Any station user with knowledge of how to enter account codes to override a stations tolI restriction will be allowed to do so. C. SLT DTMY Receivers When single line telephones are con.ne&d to the 4096 system and toll restriction is enabled the system DTMF receivers located on the APL board will monitor the call for a programmed period of time (Refer to Sec. 710.35, SLT Re- ceiver Timer). WhiIe the DTMF receiver is monitoring the digits being dialed. by a single line telephone, it is considered busy and not available for monitoring another SLT attempt- ing to dial When all DTMF receivers are busy, an SLT attempting to go off-hook will not re- ceive dial tone until a receiver is available. The system has up to six (6) DTMF receivers (two (2) standard on the APL and four (4) optional on the SLU) for monitoring SLT dialing. If a system has heavy SLT usage toll restriction may inhibit dialtng by SLT stations. Two op- tions are available to help alleviate t&s prob- lem: 1) shorten the SLT receiver timer&e sectton 710.35). This will f+ee up DTTvlF receiv- ers faster, however, may not provide the de- sired toll restriction for SLT stations: 2) Enable LCR and force LCR on SLT stations. When the LCR data base is set up the three dlglt table allows for entry of the number of digits to be expected. When a SLT dials the appropriate number of d.igits LCR will release the DTMF receiver and then be available for another SLT call. 750-2 Issue 1, January 1992
In.nite 4096 Hybrid Key Telephone System EXCEPTION TAB- PROGWlMlKlNG Exception Tables Programming (Cont’dl D. LCR VS. Toll Restriction LCR is not intended to be an alternative to toll restriction nor is toll restriction intended to be a a&mate to LCR In fact they both work best when programmed together. Toll restriction provides the dk&ng privileges that stations are allowed and LCR provides the muting of calls onto the proper type of lines. LCR can enhance toll restriction in that LCR provides a ‘Store and Forward’ operation that allows the system to zanalpe the digits being dialed before a trunk is seized. This prevents users from by-passing toll restriction by taking advantage of the time it takes for a central offfce line to provide dial tone. Because of this it is recommended that LCR be considered when toll restrfction is de- sired. Issue 1, January 1992 760-3
EXCEPTION TABLES PROGRAMMING Winite 4096 Hybrid Key Telephone System Exception Tables Programming (cont’dl 750.3 TOLL RESTRICTION PROGRAM- MING A Entering Toll Table Programming Prow- Steps If the system is in the programming mode. continue using program codes. If starting to program here, enter the programming mode first (See Paragraph 700.2) NOIE It is recommended thai the Exception Tables be fni.tWzdpriortoenterlngdataW the tables. Do this byfollowing the Instim inSec 700.4forInitialeing tiwExceptionTables Flash 73). This pnxxdure may also be repeated ffitisdeWmfnedthatda&fntiexceptfon tables has become comqt Houewr, a&r tn- Uializirg the except&m tables, for this p-e, oll data must be w-entered into the tables. 1. Press FL4SH and dial [SO]. The following message will be shown on the display phone: ,.,.. . . . . . . . . . . . . . . . . . ...... .,...... . . . . .::.,:. :: .~:~i;~i;~~~;~z~:i” .~:I:i:I:l:::::‘:i:I:1:1:18::: . . . ‘: :.jj: :.:.: i::.~.~.‘.l.:.i.i::.i.l.:.~.~:~.~:~.~.:.~.:.:::.:.~.:.~.~.:::.:.:.:.:.:.: i.i:i-~::.::i:i:i:ii::;.i.i::.i::.i;. :..:. ,:.:‘,::i::..:::.:I::.:~:~~~~~~~~:~~~~~~~~~~~:: MC~O~IT~BLES~:~~~~:~~~..:‘:::~ ;,I. Ii.:: 2. To program allow / deny tables press the appropriate button and enter information as outlined in the following procedures. 3. To program special tables 1-3 it is neces- sary to associate an area code to the table. Do this by pressing the appropriate -ARIx-X’ button and assign the area code. NOTE: Special Table 4 is reserved for the home area axle and dries not require a area code entry- 4. To display entries in any of the tables press the DISP button (button #91. Entries in the allow / deny tables will display two at a time. Entries in the specfal tables will be displayed six (6) at a time in ascending order. Description All toll tables have been conveniently placed under one program code to allow entry of aJl toll restriction data. When entering toll infor- mation the buttons on the phone will be mapped as follows: When the system searches the allow and deny tables, the entries are looked at starting at Bin 01 and proceeding sequentially through the table to the last bin. In additionThe allow table is always searched before looking at the deny table. Therefore the order of entry is impor- tant. Entries that are specific (Le. [ 1 7161) should be placed ahead of entries that are more general (usually include ‘Don’t Care” digits i.e. (1 ‘D” 11). Once a match is found, in the allow table, that references a special table the number dialed will be checked for an allowed code in the special table. If a match is not found in the special table the system will conttnue to check for a match in the next allow or deny table that is to be checked. The system will not return to the table that sent the call to the special table. 750-4 Issue 1, January 1992
Infinite 4096 Hybrid Key Telephone System EXCEPTXON TABLES PROG-G P;xcepeion Tables Programmfnq (Cont’d) B. Allow Table Pm@arnming Pro,gxmming Steps 1. Press the ALL-A or ALLB iIexible button (Button #l or #3). The following display will be shown on the display telephone: The first two bins locations are displayed. 2. Dial on the dial pad the two-digit bin num- ber (0 l-20) the allow code is to be entered into. NOZE It ts recmmmded that bin 17 be re- served for an en&y hat wiLl reference special table ruunber 1; and bin 18 be resenxd for an entry that wdl reference special table NUT&W 2: and bin 19 be reserved for referencing special table ruunber 3; and bin 20 be reserved for refmenctng the Home area code table, sp&aL tile r-umber 4. 3. Dial the. allow code where: 0 to 9, l , # = corresponding allow digits (numbers) DND = Don’t Care digit (‘D”) TRANS = search special table (‘S”) 4. Press HOLD button tier each entry. 5. When all entries for one table are com- plete, press the flexible button for the next table. The following rules should be applied when making entries that will reference the special tables: 1. For entries referencing the first three spe- cial tables a spectic area code must be identified (one for each table needed). Then make note as to how the numbers will be dialed when dialing numbers to this area code (i.e. with a leading digit [ 11 or no leading digit [l]). The entry into the allow table would be entered as follows: Leading digit 111 - BB 1 XXX DDD (S) or Non Leadtng 111 - BB XXX DDD (S) Where: BB = Bin number (recommended 17- 19) ,‘ccy = Area code (must match AREA-X entry) Description Allow Table - Each Allow table contains twenty (20) bin numbers. Each bin number may be up to eight (8) digits in length including (Don’t Care) dfgits and (Search Special Table) com- mands. Entries into the allow table represent exceptions to numbers or codes that are to be allowed only if they would othenvise be re- stricted by an entry in the deny table. For example if I1 555 12121 is to be allowed but [1+1 numbers are denied. by an entry ‘into the deny table, then [l 555 12121 should be en- tered into the allow table as an allowed num- ber. Allow table A is referenced and searched first (before the deny table A) when Station COS is 2 and CO line COS is either 1 or 2. Allow table B is referenced and looked at first (before the deny table B) when Station COS is 3 and CO line COS is either 1 or 3. When station COS is 4 and CO Une COS is 1 both allow tables are looked at first Wow table A first then allow table B) then both deny tables (deny table A first then deny table B). Don’t Care digits specify that the system should consider any digit dialed in that posi- tion as a match. Don’t Care digits should not be entered as the last digit in an entry, as this would be an unnecessary or meaningless com- mand. Searcli Special Table commands must be en- tered in a specific manner and should always be placed as the last entries in the Allow table. It is recommended that the last four bins (17- 20) in the allow table be reserved for refer- encing the four (4) special tables with the reference to the home area code (special table 4) ahuays being located in bin number 20. Search Special table co mmands can only be entered into the allow tables. To erase a bin, enter the two-digit bin number following by pressing the HOLD button. DDD = ‘Don’t Care’ digit (three entries. DND button) (S}= Search Special Table Command MS button1 Issue 1, January 1992 750-s
EXCEPTION TABLES PROG-G Infiite 4096 Hybrid Key Telephone System Exception Tabks Programming (Cont’dl Allow Table Programmfng (Cat’4 Fe@ . g Steps 2. For an entry that is to reference the Home Area Code table (special table 4) the entry may also be entered to expect or not expect aleadfngdigit[lj. Infactinsomecasesit may be desirable to enter both of the fol- lowing entries: Leading digit (11 - BR 1 DDD IS] and/or Non Leading [I] - BB DDD (S] Where: BB = Bin number (recommended bin 20) DDD = ‘Don’t Care” digit (three entries. DND button) IS)= Search Special Table Command (l-RAM button) NCIZE: If both Lading digit 111 and non-leading digit [l] entries are made to reference the same tubleuisnecessanJtupl.acetheleadingdigu[ll entq ahead of the non-leading d4f.t [I] entry in the aLkJw table. Description 750-6 Issue 1, Jan- 1992
Exception Tables Programming (cont’d) c. 1. Deny Table Programming Pro@ ’ g Steps Press the DEN-A or DEN-B flextble button (Button #2 or #4). The following display will be shown on the display phone: The first two bin locations are displayed. 2. Dial on the dtal pad the two-digit bin num- ber (0 l-10) the deny code is to be entered Into. 3. Dial the deny code where: 0 to 9= corresponding deny digits (numbers) l ,#= corresponding deny digit (numbers) DND = Don’t Care digit 4. Press HOLD button after each entry. 5. When all entries for one table are com- plete, press the flexible button for the next table. Description Deny Table - Each Deny table contains ten (10) bin numbers. Each bin number may be up to eight (8) digits in length including (Don’t Care1 dlglts. Entries in the deny table repre- sent numbers or codes that are to be denied or restricted. Common entries would be 11) for resMcUng all 11+1 type of calls. Exceptions to this restriction would be entered into the allow table. Deny table A is referenced and searched only after the allow table A is checked when Station COS is 2 and CO line COS is either 1 or 2. Deny table B is referenced and searched only after the allow table B is checked when Station COS is 3 and CO line COS is either 1 or 3. When station COS is 4 and CO line COS is 1 both allow tables are looked at first W.low table A first then allow table B) then both deny tables (deny table A first then deny table B). Don’t Care digits specify that the system should consider any digit dialed in that posi- tion as a match. Don’t Care digits can not be entered as the last digit in an entry. Search Special table commands can not be entered into the Deny tables. To erase a bin, enter the two-digit bin number followed by pressing the HOLD button. Issue 1. January 1992 750-7