Toshiba Strata E Electronic Key Telephone System Installation And Maintenance Manual

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PREPROGRAMMING SYSTEM MESSAGES 
System messages can only be programmed or permanently 
changed at station 10. Five preprogrammed messages are auto- 
matically stored in memory when the Alphanumeric Messaging 
with LCD feature is initialized: 
60) OUT TO LUNCH 
61) IN A MEETING 
62) CALL 
63) BACK AT ___________A 
64) RETURN ON 
You can use these messages and add 35 more designed specifi- 
cally for your system, or you can overwrite the initialized mes- 
sages and program up to 10 of your own. Any messages pro- 
grammed at station 10 will remain in memory until cancelled 
from station 1 Oor the system is reinitialized. After reinitialization, 
only the original five messages will be in memory. 
System messages are written and stored in memory according to 
Storing a Message. 
STORING A MESSAGE 
TO STORE A MESSAGE 
1) Depress the m (or the mii ) button. 
0 MSG LED blinks. 
l LCD displays “MSG NO.?“. 
2) Dial the 2-digit message number to be stored. 
l Personal (10 - 19). 
l System (60 - 99 station 10 only). 
3) Use the Recording a Message procedure to store the 
message. 
4) Depress the m (or m ) button. 
l MSG LED on steady. 
l LCD displays “MSG”. 
,$) Depress the m(or mnflm) button. 
l MSG LED goes off. 
l Message is stored. 
ADDING TO A PREPROGRAMMED MESSAGE 
When you select a message, it appears on your station display. A 
cursor (-) also appears immediately to the right of the last letter 
in the message. You can now input additional information (up to 
a total of 32 digits for each message). Some system messages 
may expect you to add more information. For example: 
1) CALL 
l Add a station or outside telephone number. 
2) BACK AT 
l Add the time you will return. 
3) RETURN AT 
l Add the date you will return. 
NOTE: 
Refer to Recording a Message for adding to a preprogrammed 
message. 
LEAVING A NEW MESSAGE 
You can leave a completely new, personalized message by over- 
writing any of the existing preprogrammed messages. To do this, 
simply call up one of the messages as instructed above. When 
. 
the cursor appears to the right of the message, shift it to the left 
margin and write your new message over the preprogrammed 
one. The new message will remain on your station until can- 
celled. It will then be erased and the original preprogrammed 
message will be restored.* 
NOTE: 
Refer to Recording a Message for leaving a new message at your 
station. 
*Messages 60 - 99 will be erased. Messages 10 - 19 willremain 
in memory until changed. I 
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							RECORDING A MESSAGE 
Use this procedure when storing a personal message (10 - 191 
system message (60 - 99), adding to a preprogrammed message 
or leaving a new message. After calling up a message on your 
display (see Storing a Messaye, steps 1 and 2): 
TO RECORD A MESSAGE 
1) Depress the i button to access alpha characters and refer to 
Figure 1 for an explanation of the dial pad buttons. 
2) Move the cursor (-) to the desired position (the left edge of 
the display for a new message, two spaces to the right of the 
preprogrammed message to add information). 
3) Depress the button that has the letter you wish to enter. Use 
the B button to shift from letter to letter on that button. For 
example: 
l If you depress E), a D will be displayed. By depressing 1, 
the D is changed to E. By depressing a again, the E is 
changed to F. Depress1 again and the F changes to D. 
@ To enter a space, depress n. 
4) If you want to enter a number, depress ii I:., $,utton to change 
to numeric characters. Numbers are also entered on the dial 
pad. Depress theibutton again to return to alpha characters. 
5) The following special characters are set by depressing Rand 
then depressing 1 to step through the available characters: 
Q, z, :, -, +, 1. 
6) When the message is complete, depress the m button or 
the m button if you do not have a m button. 
* Your message is now stored on your station. 
FIGURE 1 - DIAL PAD INFORMATION 
AUTO DIAL MEMO 
Allows an LCD user to program a 12-character name for each of 
their 40 personal auto dial numbers.* The “memo pad” of names 
may be scrolled through to select the appropriate party. Memos 
may also be added to system auto dial codes via station 10. 
TO PROGRAM NAMES AND NUMBERS 
1) Depress the 4 1 buttons. 
2) Dial the desired auto dial number.** 
l LCD displays “# * NN SPEED DIAL”. 
3) Depress the m button. 
l LCD displays “* NN - 
SPEED DIAL”. 
4) Enter the name or memo (refer to Recording a Message). 
5) Depress the m button. 
l LCD displays “* NN MEMO 
SPEED DIAL”. 
6) Enter the desired telephone number (16 digits maximum). 
7) Depress the a button to record data in memory. 
TO DIAL AN AUTO DIAL NUMBER 
1) Depress the m button. 
0 LCD displays “MODE NO.?“. 
2) Dial D. 
3) Enter the auto dial number (personal or system). 
@ The auto dial number appears with name or memo. 
4) Depress them button to select the appropriate number/ 
memo. 
5) Depress any available m button. 
6) The number is dialed. 
*A station must be enabled via system programming for LCD 
message memory. 
** Personal Auto Dial Code Numbers: 70 - 49 
System, stored from station 10 only: 60 - 99 
NOTE: 
Auto Dial numbers and memos rnpy be recorded with their ’ 
2-digit code on the record sheet prowded in back of this guide. 
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							TOSHIE3A 
TIMED REMINDERS 
Allows five separate messages to be set at each LCD station. 
These messages will be displayed at the times (hour and minute) 
set by the station user. They can be displayed just once or 
r’epeated on a daily basis. 
TO RECORD A MESSAGE 
1) Depress the pi buttons. 
2) Dial a 2-digit reminder number (05 - 09). 
l LCD displays “# * NN TIMER”. 
3) Enter the desired time (24-hour clock format; i.e., HHMM) 
for the message to be displayed. 
4) Dial B if message will be repeated every day, or D if it is a 
one-time message only. 
5) Enter the desired message number.* 
6) Depress 4 to record the data in memory. 
l The message will be displayed at the specified time, and 
beeping tone will be heard for 30 seconds (or until 
cancelled by depressing the m button). 
MODE EXIT 
TO EXtT ANY MODE 
1) Depress the m button 
l LCD displays “MODE NO.?“. 
2) Dial 1. 
l LCD displays date/day/time. 
BUSY iAMP FIELD (BLF) DISPlJ4Y 
TO DISPLAY BLF STATUS ON THE LCD DISPLAY 
3) Depress the m button. 
I* 
l LCD displays “MODE NO.?“. 
2) Dial 1. 
3) Depress the w button to rotate BLF groups. 
*Personal (10 - 19)‘ System (60 - 991. 
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VOICE MAIL (VM) 
Whenever your station is call forwarded to voice mail, certain 
digits will automatically be sent to the voice mail unit to direct the 
call to your voice mail box. 
TO STORE THE DIGITS TO BE SENT 
1) Depress the a 1 buttons. 
2) DialaN, 
l LCD displays “# * 5 6 ID CODE SET”. 
3) Dial the digits (up to 16) and pauses (MW/FL) to be sent. 
l LCD displays the digits and pauses. 
4) Depress the 1 button to store data. 
When you wish to retrieve your messages from voice mail, 
certain digits will automatically be sent to the voice unit to play 
back your messages. 
TO STORE THE DIGITS TO BE SENT 
1) Depress the D i buttons. 
2) DialQa. 
l LCD displays “# * 5 7 ID CODE SET”. 
3) Dial the required digits and pauses to be sent. 
l LCD displays the data as it is entered. 
4) Depress the n button to store data. 
TO RETRIEVE MESSAGES 
1) Depress the m and m buttons. 
TO CLEAR ALL DIGITS 
1) Depress the po (B[ilor in) a buttons. 
NOTES: 
1. The above procedures are required for initial VM set-up only. 
The digits remain in memory until changed 
2. Digits are not sent to camped-on VM calls.  
						

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- DIRECT STATION SELECTION (DSS) 
CONSOLE USER GUIDE 
The Direct Station Selection (DSS) console has been designed 
for use where the volume of incoming calls warrants a dedicated 
call forwarding location. 
Similar in shape and size to the electronic telephone, the DSS 
makes an attractive and easy-to-use companion for the busy 
attendant. It features a station button and LED for each electronic 
telephone in the system as well as a dedicated intercom circuit 
reserved specifically for the operator’s use. 
BUTTON FUNCTIONS 
Your DSS console has the following buttons: 
ALL CALL BUTTON m 
Provides direct access to all electronic telephone speakers for 
paging. 
INTERCOM BUTTON m 
Serves the same function as the w button on the electronic 
telephone by accessing an intercom line. Since the electronic 
telephone used with a DSS console has all line buttons assigned 
to CO lines, the attendant’s intercom and special function but- 
tons are located on the DSS console. 
MESSAGE WAITING/FLASH BUTTON m 
Used by the station designated as the Message Center to indicate 
when a message is waiting for any other station. When used as a 
Flash button, it disconnects and recalls dial tone on a CO line, or 
is used to access PBX features. 
NIGHT TRANSFER BUTTON 
q 
Used by the attendant to control the system’s CO/PBX line ’ 
ringing patterns. Different ringing’ patterns are chosen by 
sequential depressions of the m button. 
STATION BUTTON/LED (10-65) 
Used as a one-step operation to call another station. A dedicated 
button is provided for each station. The accompanying LED dis- 
plays the busy/idle status of the station.  
						

							OPERATIONS 
CALL ANSWERING CO/INT 
Answer using the same procedures as with an electronic telephone. 
3/O TE: 
The m button is locared on the DSS console. 
CALL TRANSFER WITH CAMP-ON 
Allows you to transfer an outside call to a station that is either 
busy or idle. 
TO TRANSFER A CO LINE CALL TO AN IDLE STATION: 
1) Depress the number button corresponding to the station to 
be called. 
l CO line is placed on hold automatically. 
l CO LED flashes at double the On-Hold rate. 
l DSS station LED flashes. 
l You hear a single ring tone. 
2) Announce the call. 
3) Hang up. 
l CO LED changes to the On-Hold flash rate. 
l CO line rings the called station. 
l CO LED illuminates steadily when the called station 
connects with the transferred call. 
TO TRANSFER A CO LINE CALL TO A BUSY STATION: 
1) Depress the number button corresponding to the station to 
be called. 
l CO line is placed on hold automatically. 
l CO LED flashes at double the On-Hold rate. 
l DSS station LED flashes. 
l You hear a single ring tone. 
2) Hang up. 
l CO LED changes to the On-Hold flash rate. 
l CO line is camped-on to the called station. 
l CO LED illuminates steadily when the called station 
connects with the transferred call. 
NOTES: 
: 1. The call will recall you and camp-on is cancelled if the station 
does not pick it up within a pre-determined time. Inform the 
caller of the situation, andrepeat the procedure (if necessary). 
2. You may reconnect to a transferred line (anytime before it is 
answered) by depressing the appropriate 19 button. 
3. The Busy Override feature may be used instead of Call 
Transfer with Camp-on. 
(continued) 
2 
OPERATIONS (continued) 
ALL CALL PAGE 
TO PAGE ALL STATIONS: 
1) Lift the handset. 
2) Depress the m button. 
0 AC LED lights steadily. 
3) Make your announcement in a normal voice level and repeat it. 
4) Hang up when you have completed your announcement. 
MESSAGE WAITING (Programmable Option) 
1) Message Center calls station on intercom or by DSS. If no 
answer, depress the m button on the Message Center 
DSS. 
. MW/FL LED on called station illuminates. 
2) Called station user lifts handset and calls the Message Cen- 
ter on intercom. After receiving message(s), hang up. 
3) To clear the MW/FL LED at the called station, depress the 
m button (do not depress the m or the 19 button). 
4) To clear the MW/FL LED from the Message Center DSS, 
call the station and depress the m button twice. 
NIGHT TRANSFER 
1) Different ringing patterns are chosen by sequential depres- 
sions of the 
q button. 
2) Depending upon system programming, either two or three 
night transfer patterns are available. The active pattern is 
shown by the state of the NT LED: 
DAY 
DAY 2 
NIGHT Three-pattern 
OFF 
FLASH 
ON Two-pattern 
OFF 
N/A 
ON 
NOTES: 
1. For Non-tenant Service: Ringing pattern can be changed by 
either DSS in a iwo-DSS system. 
2. For Tenant Service: CO lines are assigned and controlled, 
independently. 
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GENERAL INFORMATION 
Using a standard telephone with your Toshiba Stratae telephone 
system provides easy access to a wide range of features listed in 
this guide. 
Intercom dial tone must be heard before dialing; if you have just 
lifted the handset, you will hear intercom dial tone. During a 
conversation, intercom dial tone is obtained by “flashing” the 
hookswitch (plunger) located in the handset cradle. To flash, 
depress the hookswitch momentarily (for about a ‘/z second), and 
you will hear intercom dial tone.  
						

							AUTOMATIC CALLBACK (Intercom) 
After reaching a busy or DND station on an intercom call, you 
may use Automatic Callback. 
ro usE AUTOMATIC CALLBACK 
1A) Dial 1 or 1 for Override (see OVERRIDE) 
. . . or . . 
16) Dial n to set Automatic Callback. 
* Busy tone stops. 
l You will hear dial tone for 2 seconds and then busy tone 
again. 
2) You may go on-hook or make other calls while waiting for the 
called station to become available. 
3) When the called station becomes idle: 
l Your telephone will ring at a fast rate. 
4) Answer the call within 9 seconds to prevent the callback 
from being cancelled. 
l You will hear a single tone. 
5) Proceed to voice announcement. 
6) Proceed with the conversation. 
NOTES: 
1. You may cancel the request anytime prior to the callback by 
lifting the handset and dialing B 1. 
2. I[ after answering a callback, you hear a busy tone, it means 
the called party has already received or originated another 
call. Your request is not cancelled. You will be called again 
the next time the 
station becomes idle. 
CALL HOLDING 
TO HOLD A CALL 
1) While connected to an outside call, flash the hookswitch. 
l You will hear intercom dial tone. 
l Dial 01 and hang up. 
l You may now originate or receive other calls. 
TO RETURN TO CALL ON HOLD 
1) Lift the handset. 
l You will hear intercom dial tone. 
2) DialQl. 
l You will be reconnected with the call. 
NOTE. 
If you do not return to the call within a designated time period 
your telephone will ring to recall you. 
CALL PICK-UP 
TO ANSWER AN INTERCOM CALL THAT IS PAGING, 
RINGING ANOTHER STATION, OR CALL ON HOLD 
1) Lift the handset. 
l You will hear intercom dial tone. 
2) DialBl. 
3) Dial the desired station number. 
* The call will be transferred to your telephone. 
NOTE. 
Any CO line ringing another station may be picked up at your 
station by performing Steps 1 and 2, and then dialing p 1.  
						

							TRUNK QUEUING (continued) 
36) If all trunks are busy, you will hear busy tone. 
48) Dial g to set Automatic Callback. 
l Busy tone will stop, you will hear dial tone for 2 seconds 
and then busy tone again. 
l You may go on-ho&k or make other calls while waiting 
s 
for a trunk to become available.* 
58) When a trunk becomes idle: 
l Your telephone will ring at a fast rate. 
6B) Lift the handset within 6 seconds to prevent the callback 
from being cancelled. 
l You will hear CO dial tone.** 
l Dial the desired telephone number. 
+ You may cancelthe request at anytimeprior to the actualcallback 
by lifting the handset and dialing 0 1. 
** It after answering a callback, you hear a busy tone, it means the 
trunk has already been accessed or received an incoming call. 
Your request is not cancelted. You will be called again the next 
time a trunk becomes idle.