Toshiba Strata E Electronic Key Telephone System Installation And Maintenance Manual

							CALL FUNCTIONS 
CALL FORWARD 
PROGRAMMABLE OPTION 
For intercom calls* (all calls will be forwarded). 
TO SET A CALL FORWARD 
1) Depress the m button or dial apex. 
l CFD LED flashes. 
2) Dial the station number to 
which calls are to be forwarded. 
3) Depress the m button or dial 1. 
l CFD LED on steady. 
l Calls. will be forwarded to stored station number. 
TO CANCEL A CALL FORWARD 
1) Depress the m button or dial a B a 0 8 
* CFD LED goes off. 
*A CO line that only rings at your station will forward. 
CALL PICKUP 
TO ANSWER A CALL THAT IS PAGING, RINGING OR 
ON HOLD 
1) Lift the handset. 
2) Depress the m button and dial a B or depress the m 
button.* 
3) Dial one of the following: 
Station number (intercom, CO and on hold) 
@a = All Call 
iI= External Page 
a[= Any CO line ringing 
*In Tenant Service, substituting a m button picks up COs 
assigned to Group 1 or a m button picks up COs assigned to 
Group 2 without step 3. 
-TOSHbEA ~-a 
CALL FUNCTIONS 
CONFERENCE CALLS 
TO CONFERENCE UP TO THREE STATIONS AND TWO 
CO LINES, OR FOUR STATIONS AND ONE CO LINE 
Establish a CO line call via a (g line button. 
TO ADD A SECOND CO LINE” 
1) Depress the m button. 
l You hear intercom dial tone. 
l CO LED flashes at the Conference rate. 
l INT LED flashes at the In-use rate. 
2) Depress a secondmline button anddial the next telephone 
number. 
3) Depress the m button after the party answers.** 
l CO LEDs flash at the In-use rate. 
l All parties will be conferenced. 
* When the Amplified Conference feature is installed the confer- 
ence between both CO lines willbe amplified. However, only the 
second CO line and your station will be amplified 
** If you receive a busy tone or no answer, return to the original 
connection by depressing the original m line button, 
TO ADD ANOTHER STATION 
1) Depress the m button. 
l You hear intercom dial tone. 
l CO LED flashes at the Conference rate. 
l INT LED flashes at the In-use rate. 
2) Dial the number of the other station. 
3) Depress the [9ilp button after the party answers.* 
l CO LED(s) will flash at the In-use rate. 
l All parties will be conferenced. 
4) Repeat to add another party: 
. Three stations/two CO lines maximum. 
l Four stations/one CO line maximum. 
I 
5) Hang up when conference c?ll is completed. 
“If you receive a busy tone oi no answer, return to the original 
connection by depressing the m button. 
(continued)  
						

							CALL FUNCTIONS 
CONFERENCE CALLS (continued) 
TO’CONFERENCE UP TO FOUR STATIONS ON ONE 
INTERCOM LINE 
1) Establish a two-station intercom call. 
2) Depress the m button. 
* You hear intercom dial tone. 
l INT LED flashes at the Conference rate. 
3) Dial the third station’s number. 
4) Depress the m button after the party answers.” 
* INT LED flashes at the In-use rate. 
* All parties will be conferenced. 
5) Repeat to add a fourth station. 
* 
NOTES: 
1. If you receive a busy tone or no answer, return to the original 
connection by depressing the m button. 
2. The new station willnot be conferenced unless the user lifts 
the handset or depresses the m button. 
DO NOT DISTURB 
Allows you to prevent incoming calls from accessing your sta- 
tion. You can still make out-going calls. 
TO USE DO NOT DISTURB MODE 
1) Depress the m button. 
0 DND LED goes on. 
TO, RELEASE THE DO NOT DISTURB MODE 
1) Depress the m button. 
l DND LED goes off. 
NO FE: 
DosNot Disturb prevents Off-hook Call Announce. 
CALL FUNCTIONS 
GROUP LISTENING 
Allows all persons present to hear the distant party’s responses. 
TO USE GROUP LISTENING 
1) With the handset off-hook, depress and hold the m 
button. 
0 SPKR LED lights and the distant party’s voice is heard 
via the telephone’s speaker (handset is off-hook but 
inoperative). 
2) When local response is required, release them button. 
l SPKR LED .goes off. 
0 Telephone speaker is silenced. 
l Handset is activated. 
NOTE. 
Repeat the procedure as required 
HANDSFREE ANSWERBACK 
TO RECEIVE AN INTERCOM CALL (HANDSFREE) 
1) You will hear a single long tone, followed by the caller’s voice. 
l INT LED flashes at the Incoming Call rate. 
2) Leave the handset on-hook. 
3) To assure a private conversation, depress the m button. 
l INT LED flashes at the In-use rate. 
4) Speak at a normal voice level in the direction of the telephone. 
5) If you depressed the m button earlier, depress the m 
button when the call is completed. 
l . 
I 
*  
						

							CALL FUNCTIONS 
WANDSFREE MONITORING 
Calls placed on hold by the distant party may be monitored 
“handsfree.” 
TO USE HANDSFREE MONITORING 
1) Depress and hold the m button. 
2) Place the handset on-hook. 
3) Release the m button. 
l Sounds from the distant party are heard via the tele- 
phone’s speaker. 
4) Lift the handset to continue the conversation when the dis- 
tant party returns. 
INTERCOM CALLS 
TO MAKE AN INTERCOM CALL 
1) Lift the handset. 
2) Depress the m button.* 
l You hear intercom dial tone. 
l INT LED flashes at the In-use rate. 
3) Dial the desired station number. 
l You hear a single ring tone. 
4) Speak when the ring tone ends. 
5) Hang up when the call is completed. 
NO 
7-E. 
Tone Signalling can be accomplishedby dialing aafter the station 
number. 
TO RECEIVE AN INTERCOM CALL 
1) You hear a single long tone, followed by the caller’s voice. 
0 INT LED flashes at the Incoming Call rate. 
2) Lift the handset. 
‘:3) * INT LED flashes at the In-use rate. 
Hang up when the call is completed. 
“See Automatic Off-hook Selection. 
CALL FUNCTIONS 
OFF-HOOK CALL ANNOUNCE (OCA) 
Allows a station user to call and speak to an off-hook, busy 
electronic telephone through the speaker. 
TO USE OFF-HOOK CALL ANNOUNCE 
1) Lift the handset. 
2) Call the desired station. 
l Hear warning tone. 
3) Speak to called party. 
4) If a busy tone is heard, dial B. 
l Hear warning tone. 
5) Speak to called party. 
NOTE. 
DND prevents OCA calls. 
ON-HOOK DIALING 
(Handsfree model only - see Speakerphone for speaker- 
phone electronic telephones) 
TO MAKE AN OUTSIDE CALL 
1) Leave the handset on-hook. 
2) Depress any available 19 line button or 
q button and listen 
for dial tone. 
l CO LED flashes at the In-use rate. 
3) Dial the desired telephone number. 
4) Lift the handset when the distant party answers.* 
5) Hang up when the call is completed. 
TO MAKE AN INTERCOM CALL 
1) Leave the handset on-hook. I 
2) Depress the w button. 7 
l INT LED flashes at the In-use rate. 
3) Dial the desired station number. 
e You hear a single ring tone.* 
4) Lift the handset to converse. 
5) Hang up when the call is completed. 
“If busy tone is heard, depress the m button to disconnect.  
						

							CALL FUNCTIONS 
OUTSIDE CALLS 
TO WAKE AN OUTGOING CALL 
1) Lift the handset. 
2) Depress any available m line button or pooled line button, 
l Listen for dial tone. 
0 CO/PL LED flashes at the In-use rate. 
3) Dial the desired telephone number. 
4) Hang up when the call is completed. 
TO USE LEAST COST ROUTING (Vie, Xlls/XXe only) 
1) Lift the handset. 
2) Depress the m button. 
3) Dial IJ. 
4) Dial desired number. 
5) The call will be directed to the least costly route. 
TO RECEIVE AN INCOMING CALL 
1) You hear a ringing tone. 
l CO LED flashes at the CO Incoming Call rate. 
2) Lift the handset. 
@ CO LED flashes at the In-use rate. 
3) Hang up when the call is completed. 
TO RECEIVE INCOMING CALLS WITH POOLED LINE BUT- 
TON (Xlle/XXe only) 
1) Ringing tone is heard. 
l PL LED flashes at the CO Incoming Call rate. 
2) Lift the handset. 
l PL LED on steady. 
3) A muted ringing indicates a new incoming call, or recall. 
4) Transfer the present call or place it on hold.* 
5) Depress and release the hook-switch to answer the next call. 
6) Repeat Steps 4 and 5 until all calls are completed. 
7) Hang up. 
* 
NOTES: 
. 1. ), “Transfer to a busy station will automatically Camp-on. 
2. If Step 5 is performed before Step 4, the present call is 
terminated. 
SPEAKERPHONE 
TO MAKE AN OUTSIDE CALL (On-hook Dialing) 
1) Leave the handset on-hook. 
2) Depress any available m Line button. 
l Listen for dial tone. 
l CO LED flashes at the In-use rate. 
3) Dial the desired telephone number. 
4) Speak at a normal voice level in the direction of the telephone. 
5) Depress the m button when the call is completed. 
TO RECEIVE AN INCOMING CALL 
1) You hear a ringing tone. 
2) Leave the handset on-hook. 
3) Depress the button of the CO line that is flashing at the CO 
Incoming Call rate. 
l CO LED flashes at the In-use rate. 
4) Speak at a normal voice level in the direction of the telephone. 
5) Depress the m button when the call is completed. 
TO MAKE AN INTERCOM CALL (ON-HOOK DIALING) 
1) Leave the handset on-hook. 
2) Depress the m button. 
l Listen for intercom dial tone. 
. INT LED flashes at the In-use rate. 
3) Dial the desired station number. 
. You hear a single ring tone. 
4) Speak at a normal voice level in the direction of the telephone. 
5) Depress the m button when the call is completed.  
						

							-CALL FUNCTIONS 
__--_^- 
SPEAKERPHONE (continued) 
MICROPHONE CONTROL” 
T#le m button cuts off the speakerphone’s microphone for pri- 
vate conversations. The MIC LED indicates the status of the 
microphone: 
LED MICROPHONE 
ON ON 
OFF OFF 
Thembutton can function in one of two modes. Your electronic 
telephone is equipped with the mode that is checked: 
0 Momentary -The microphone and accompanying LED are 
always ON when the speakerphone is activated unless the 
m button is depressed. The MIC LED and microphone will 
be OFF while them button is depressed and return to ON 
when the button is released. 
[7 Push-on/Push-off - The microphone and accompanying 
LED are OFFduring on-hook dialing and ON at all other times 
while the speakerphone is activated. They can be switched 
OFF/ON or vice versa by a momentary depression of the 
m button. They will then remain in the same state until the 
m button is depressed again or the call is terminated. 
NOTES: 
1. To change from speakerphone to handset. 
l Lift handset. 
2. To change from handset to speakerphone. 
l Depress and hold the m button. 
l Return handset on-hook. 
l Release the m button. 
*See Station Security / m button. I 
CALL FUNCTIONS 
TONE SIGNALLING 
PROGRAMMABLE OPTION 
Provides ringing on incoming intercom calls when voice an- 
nouncing is not activated. 
TO MAKE A TONE SIGNAL CALL 
1) Call another station via intercom. 
l The called party hears ringing while you hear ringback 
tone until the call is answered. 
2) Speak to the party when the call is answered. 
NOTE. 
To make a voice 
call, dial 1 after the station number. 
TO ANSWER A TONE SIGNAL CALL 
1) Lift handset or depress thembutton (handsfree answer- 
back is inoperative). 
2) Hang up when the call is completed. 
TRUNK QUEUING 
Provides a means for station users to be placed in a waiting 
queue for a busy outgoing trunk group, and to be called back 
when a trunk in the group is available. 
TO USE TRUNK QUEUING 
1) Lift the handset. 
2) Depress the m button. 
l You hear intercom dial tone. 
l INT LED flashes at the In-use rate. 
3) Dial the desired trunk group access code, dial 1 to access 
Least Cost Routing, or dial i and the CO line numbers: I 
l . 
I  
						

							CALL FUNC-IJONS 
TRUNK QUEUING (continued) 
4A) ‘I there is an idle trunk, you will be connected and can dial the 
desired telephone number. 
@ You hear CO dial tone. 
l CO LED flashes at the In-use rate. 
l INT LED goes off. 
48) If all trunks are busy, you will hear busy tone. 
5) Depress the m button or dial 1 to set Automatic Callback. 
l Busy tone stops. You will hear dial tone for 2 seconds 
and then busy tone again. 
0 You may go on-hook or make other calls while waiting 
for a trunk to become available.* 
6) When a trunk becomes idle: 
l Your telephone rings at a fast rate. 
l CO LED flashes at the Incoming Call rate. 
7) Lift the handset within 6 seconds to prevent the callback 
from being cancelled. 
l You hear CO dial tone.** 
l CO LED flashes at the In-use rate. 
8) Dial the desired telephone number. 
9) Hang up when the call is completed. 
* You may cancel the request at anytime prior to the actual callback 
by depressing the m button and dialing b Q . 
If, after answering a callback, you hear a busy tone, it means the 
trunk has already been seized or received an incoming call. Your 
request is not cancelled. You will be called again the next time a 
trunk becomes idle. 
24 
CALL FUNGI-IONS 
TRUNK-TO-TRUNK CONNECTION 
TO ESTABLISH A TRUNK-TO-TRUNK CONNECTION 
1) Establish a one-CO line call.* 
2) Depress the m button. 
l You hear intercom dial tone. 
l CO LED flashes at the Conference rate. 
l INT LED flashes at the In-use rate. 
3) Select a second CO line and dial the next telephone number.* 
4) Depress the m button after the party answers.** 
l CO LEDs flash at the In-use rate. 
l All parties will be conferenced. 
5) Depress the m button. 
l You hear intercom dial tone. 
l CO LEDs flash at the Exclusive Hold rate. 
l INT LED flashes at the In-use rate. 
6) Hang up. 
l Both CO LEDs continue flashing at the Exclusive Hold 
rate. 
l INT LED goes off. 
* COs are connected and in Exclusive Hold on your station. 
0 Connection is released automatically when parties hang 
up. *** 
On some systems, the connection must be supervised and 
released as follows: 
1) Depress either m button. 
a Both CO LEDs flash at the In-use rate. 
l You will be connected to both CO lines. 
2) If the parties have hung up, go back on-hook. 
l Both CO LEDs go off. 
0 Connection is released. 
3) If the parties are still talking, proceed to step 5 and then 6 
above. 
* You must use m buttons to select $0 lines. I 
‘* If you receive a busy tone or no answer, return to the original 
connection by depressing the oiiginal CO line button. 
+** Depends on the public telephone company; some provide auto- 
disconnect and some do not.  
						

							CALL HOLD and TRANSFER 
CALL HOLDING 
TO HOLD A CALL (CO line appears on your station) 
1) While connected to an outside call, depress thembutton 
(or depress the m button and dial 0 Q ), 
l CO LED flashes at the On-hold rate. 
l To reconnect the call, depress them button on hold (or 
depress the m button and dial n Q ). 
TO HOLD A CALL (CO line does not appear on your station) 
1) While connected to an outside call, depress the-button 
(or depress the w button and dial fl R ). 
l INT LED goes off. 
l To reconnect the call, depress the m button and the 
m button (or depress the m button and dial i m ). 
NOTE: 
The on-holdreminder tone willbe heard within a predetermined 
time. Call Holding willbe releasedautomaticafly if the other party 
hangs up. 
When a CO line is placed on hold, it may be picked up at any 
station with that CO line appearance, or from any station that 
dials fla and the station number that placed the CO line on hold. 
CALL TRANSFER WITH CAMP-ON 
Allows you to transfer an outside call to a station that is either idle 
or busy. 
TO TRANSFER A CALL 
‘1) While connected to an outside call, depress the m 
button. 
l CO LED changes to the Conference flash rate. 
.& 
l INT LED flashes at the In-use rate. 
Dial the station number to which the call is to be transferred. 
3A) If the called station is idle: 
l You hear a single ring tone. 
4A) Announce the call. 
. . or 
(continued) 
CALL HOLD and TRANSFER 
CALL TRANSFER WITH CAMP-ON (continued) 
5A) Hang up. 
l INT LED goes off. 
l CO LED changes to the On-hold flash rate. 
l CO line rings the called station. 
l CO LED illuminates steadily when the called station 
connects with the transferred call. 
0 If the station fails to answer the call, you will receive a 
recall ring after a predetermined time. 
. . . or . . 
38) If the called station is busy: 
l Busy tone is heard. 
48) Hang tip. 
l INT LED goes off. 
@ CO LED changes to On-hold flash rate. 
l CO line is camped-on to the called station. 
l Called station hears a warning tone. 
l CO LED illuminates steadily when the station connects 
with the transferred call. 
NOTES. 
1. The Busy Override feature may be used instead of Call 
Transfer with Camp-on. 
2. The call will recall you and camp-on is cancelled if the station 
does not pick it up within a predetermined time. Inform the 
caller of the situation, andrepeat the procedure fif necessary). 
3. You may reconnect to a transferred line [anytime before it is 
answered) by depressing the appropriate (g button. 
TO ANSWER A TRANSFERRED CALL (if your station is idle) 
1) Voice Signalling: 
a) You will hear a single long tone, followed by an 
announcement. I 
l INT LED flashes at tRe Incoming Call rate. 
b) Acknowledge the announcement. ’ 
c) When the transferring station hangs up, you will hear a 
ringing tone. 
l CO LED changes to the incoming Call flash rate. 
d) Depress the appropriate [9 button. 
l CO LED changes to the In-use flash rate. (continued)  
						

							CALL HOLD and TRANSFER 
____- ____-- 
CALL TRANSFER WITH CAMP-ON (continued) 
NC TE: 
if your electronic telephone has the Ringing Line Preference 
feature, you may depress the m button or lift the handset 
instead of depressing the [g button. 
2) Tone Signalling: 
a) You will hear intercom ringing. 
l INT LED flashes at the Incoming Call rate. 
b) Lift the handset (or depress the m button). 
l INT LED changes to the In-use flash rate. 
c) Speak to the transferring station. 
d) You will be connected to the outside call when the 
transferring station hangs up. 
l INT LED goes off. 
. The LED of the transferred CO line changes to the 
In-use flash rate. 
NOTE: 
If your electronic telephone has the Ringing Line Preference 
feature, it is not necessary to depress thembutton or the= 
button before lifting the handset. 
TO ANSWER A TRANSFERRED CALL (if your station is busy) 
1) You will hear a l-second warning tone. 
l The outside call is camped-on your station. 
l CO LED flashes at the On-hold rate. 
2) You have several choices: 
a) Depress the appropriate m button. 
l Existing call is terminated. 
l The new line is answered and its LED changes to 
the In-use flash rate. 
. or . 
bl) Hang up. 
0 Existing call is terminated. 
l The camped-on line rings at your electronic tele- 
phone. 
8, 
l CO LED changes to the Incoming Call flash rate. 
b2) Depress the [g button or lift the handset to answer the 
call. 
l CO LED changes to the In-use flash rate. 
or 
(continued) 
CALL HOLD and TRANSFER 
CALL TRANSFER WITH CAMP-ON (continued) 
cl ) Depress the w button (if conversing on a CO line). 
l Existing CO call is put on hold. 
l The camped-on line rings at your electronic tele- 
phone. 
l CO LED changes to the Incoming Call flash rate. 
c2) Depress the m button to answer the call. 
l CO LED changes to the In-use flash rate. 
NOTE. 
If your electronic telephone has the Ringing Line Preference 
feature, you may depress the m button or lift the handset 
instead of depressing the 19 button. 
EXCLUSIVE HOLD 
TO USE EXCLUSIVE HOLD (CO line must appear on your 
station) 
1) While connected to an outside call, depress thembutton 
twice. 
l CO LED flashes at a fast (10 IPS) rate. 
l To reconnect the call, depress them button that is on 
hold. 
NOTE: 
When a CO line is placed on Exclusive Hold it may be picked up at 
another station by dialing aland the station number that placed 
the call on Exclusive Hold however, it cannot be picked up by 
depressing the [g button at another station. 
f 
I  
						

							CALL HOLD and TRANSFER 
NIGHT TRANSFER 
PROGRAMMABLE OPTION 
On an optional basis, your system can function with two or three 
ringing patterns. If three patterns are selected, they are designed 
DAY, DAY 2, and NIGHT. If only two patterns are selected, 
DAY, and NIGHT designations are used. 
In both cases, different ringing patterns are chosen by sequential 
depressions of the 
q button on station 10. 
The active pattern is shown by the state of the NT LED as follows: 
DAY 
DAY 2 
NIGHT Three-pattern Two-pattern 
OFF OFF 
FLASH N/A 
ON ON 
TQSHIISA 
MISCELLANEOUS FEATURES 
ACCOUNT CODE RECORDING 
On some calls, you may be required (forced) to dial an account 
code before dialing an outside number. On other calls, you may 
wish to record an account number voluntarily after either dialing 
an outside number or receiving an incoming call. The code you 
enter will be recorded on the Station Message Detail Recording 
(SMDR) printout with the details of your call. 
TO RECORD A FORCED ACCOUNT CODE 
1) Access a CO line. 
l You hear dial tone. 
2) Dial the __ -digit account code on the dial pad. 
l Dial tone disappears as you dial the first digit. 
0 You hear dial tone as you depress the last digit. 
3) Dial the outside directory number. 
TO RECORD A VOLUNTARY ACCOUNT CODE 
1) An incoming or outgoing call is in progress. 
2) Dial QBn on the dial pad. 
l The other party is put on hold. 
3) Dial the - -digit account code on the dial pad. 
. You are reconnected when you dial the last digit. 
4) Resume your conversation. 
IV0 TES. 
1. Unless you dial the correct number of digits, you will not 
receive dial tone (forced) or be reconnected (voluntary). 
2. With Forced Account Code, any digits dialed after the code 
will be treated as part of the outside directory number. 
3. With Voluntary Account Code, any digits dialed after the 
code will be heard as tones by the other party.  
						

							_MISCELLANEOUS FEATURES 
--- 
ALARM 
A station IO-only programmable option used with an optional 
Door Phone Control Unit and alarm system to cause a signal in 
the system. Depressing thewbutton resets the alarm signal 
in the system. 
BACKGROUND MUSIC (BGM) 
If Music-on-Hold is available on your system, you may listen to 
background music via your station’s speaker by depressing the 
m button. Adjust the volume with the control on the lower 
right side of your electronic telephone. 
DIRECT STATION SELECTION BUTTONS 
(HOTLINE) 
PROGRAMMABLE OPTION 
Allows stations to be dialed directly by depressing the w but- 
ton. The button’s LED also shows the status (busy/DND) of that 
station. If connected to a CO line, depressing this button will put 
the party on hold. Transfer the call as you would normally, by 
voice announcing or camping on. 
DOOR LOCK 
$epressing them button controls a switch connected to a door 
lock or similar device. Depending upon system in use, up to four 
m buttons are available. 
,. 
MISCELLANEOUS FEATURES 
DOOR PHONE 
TO ANSWER THE DOOR PHONE 
1) You hear a distinctive ringing tone. 
2) Lift the handset. 
l INT LED lights. 
l You are connected to the door phone. 
3) Hang up when the call is completed. 
TO CALL/MONITOR A DOOR PHONE 
1) Lift the handset. 
2) Depress the m button. 
l You hear intercom dial tone. 
l INT LED flashes at the In-use rate. 
3) Dial the number for the desired door location. 
661 or 66” Location - 
662 or 67* 
Location 
663 or 68” 
Location 
664 Location 
665 Location 
666 Location 
667 Location 
668 Location 
669 Location 
670 Location 
671 Location 
672 Location 
673 Location 
4) Hang up when the call is completed or when you no longer , 
wish to monitor the door phone. 
l ; 
* *Depends on system program/cob figuration. 
TO USE A DOOR PHONE  , 
1) Depress the button. 
l You hear a distinctive ringing tone. 
2) When answered, speak at a normal voice level in the direc- 
tion of the door phone. 
32