Toshiba Strata E Electronic Key Telephone System Installation And Maintenance Manual

							TOSHIBA SYSTEM PRACTICES 
ELECTRONIC KEY TELEPHONE SYSTEM ’ 
Strata, 
OPERATING PROCEDURES 
SECTION 500-026-460 
_ JANUARY 1968 
OPERATING P OCEDURES 
l ‘-  
						

							OPERATING PROCEDURES 
SECTION 500-026-400 
_ JANUARY 1988 
STRATAe 
OPERATING PROCEDURES 
TABLE OF CONTENTS 
SUBJECT 
ELECTRONIC TELEPHONE OPERATION PAGE 
GENERAL INFORMATION .............................................................. 1 
Single-Line Electronic Telephone ........................................ 
.+‘-. ......... 
2 
Button Descriptions.. .............................................................. 3 
LED Indications .................................................................... 6 
AUTOMATIC DIALING ................................................................. 7 
Automatic Dialing .................................................................. 7 
Automatic Dialing Buttons .......................................................... 
8 
Repeat Last Number Dialed ........................................................ 8 
Saved Number Redial .............................................................. 9 
Telephone Number Storage ......................................................... 9 
* and # Tone Dialing .............................................................. 
11 
CALL FUNCTIONS ..................................................................... 11 
Auto Busy Redial .................................................................. 12 
Automatic Callback (Intercom). ...................................................... 
12 
Automatic Off-Hook Selection ....................................................... 
13 
Call Forward ...................................................................... 
14 
Call Pickup.. ................................................................... . .. 14. 
Conference Calls ................................................................... 16 
Do Not Disturb .................................................................... 16 
Group Listening ................................................................... 17 
Han&free Answerback ............................................................. 
17 
Handsfree Monitoring .............................................................. 
18 
Intercom Calls ..................................................................... 18 
Off-Hook Call Announce ............................................................ 19 
On-Hook Dialing ................................................................... 19 
Outside Calls ...................................................................... 20 
Speakerphone ..................................................................... 21 
Tone Signalling .................................................................... 23 
Trunk Queuing .................................................................... 23 
Trunk-to-Trunk Connection .......................................................... 
25 
CALL HOLD and TRANSFER ........................................................... 26 
Cail Holding.. ..................................................................... 26 
Call Transfer with Camp-on ........................................................ 
26 
Exclusive Hold ..................................................................... 29 
Night Transfer ..................................................................... 30 
MISCELLANEOUS FEATURES .......................................................... 31 
Account Code Recording ........................................................... 
31 
Alarm ............................................................................. 
32 
Background Music (BGM) .......................................................... 32 
Direct Station Selection ............................................................ 
32 
Door Lock ......................................................................... 32 
Door Phone ....................................................................... 33 
Message Waiting .................................................................. 34 
Modem ........................................................................... 34 
Override ........................................................................... 35 
Paging 36  ............................................................................  
						

							urcnnlll~u rnubcuunm 
SECTION 
500-026-400 
JANUARY 1988 . 
)I 
TABLE of CONTENTS (cont.) 
SUBJECT PAGE . . 
Privacy/Non-Privacy ................................................................ 36 . 
Station Security ................................................................... 36 
Toll Restriction Override ............................................................ 37 
Tone/Pulse Sending ................................................................ 37 
CENTREX APPLICATION ............................................................... 38 
LIQUID CRYSTAL DISPLAY (LCD) 
Liquid Crystal Display ................................................................. 
Summary of LCD Functions ............................................................ 
Date/Time/Day Adjustment ............................................................ 
Station-To-Station Message Waiting .................................................... 
Calling Station Messaging ............................................................. 
Busy Station Messaging ............................................................... 
Called Station Messaging .............................................................. 
Remote Station Messaging ............................................................ 
Preprogramming System Messages ..................................................... 
Storing a Message .................................................................... 
Adding to a Preprogrammed Message., ................................................ 
Leaving a New Message .............................................................. 
Recording a Message ................................................................. 
Auto Dial Memo ...................................................................... 
Timed Reminders ..................................................................... 
Mode Exit.. .......................................................................... 
Busy Lamp Field Display .............................................................. 
Voice Mail ............................................................................ 
Message Directroy .................................................................... 
Auto Dial Memo Directory ............................................................. 1 
1 
ii 
9 
11 
12 
12 
14 
14 
15 
15 
16 
17 
18 
18 
18 
19 
20 
22 
DIRECT STATION SELECTION OPERATION 
BUT-TON FUNCTIONS .................................................................. 1 
OPERATIONS ......................................................................... 2 
STANDARD TELEPHONE OPERATION 
General Information ................................................................... 1 
Automatic Callback .................................................................... 2 
Call Holding .......................................................................... 3 
Call Pickup.. ......................................................................... 3 
Call Transfer with Camp-on ........................................................... 4 
Conference Calls ...................................................................... 5 
Door Phone .......................................................................... 6 
Intercom Calls.. ...................................................................... 6 
Outside Calls.. ....................................................................... 7 
Override .............................................................................. 7 
Off-Hook Call Announce ............................................................... 8 
Paging ............................................................................... 8 
Tone Signailing.. ..................................................................... 9 
Trunk Queuing ....................................................................... 9  
						

							-4fata -___ 
adeasee-~---------.--- --- 
___. 
----U~tferti~elepkene ___~- 
--Referertee-Guide- ___--_-------..--.-- 
.-~ --__-.-- ______- 
..-~- ---___--____ 
GENERAL INFORMATION 
Your electronic telephone has been designed to provide easy 
access to the wide range of features offered by your telephone 
system. Each phone is equipped with a dial pad, 4, 14 or 24 
feature buttons, a speaker with volume control, and a handset. 
All the feature buttons are plainly marked as to their purpose. 
Four buttons have fixed assignments: m, m*, m, and 
m. The remaining 10* or 20” buttons are assigned flexibly as 
m buttons, or as access buttons for the various features. 
The voice and ring tone volume levels are controlled by separate 
volume controls located on the right side of the telephone. The 
lower control adjusts speaker volume for dial tone and voice 
level; the upper control adjusts ring tone and voice announce- 
ment volume. 
This guide also contains a section on the CENTREXApplication, 
which enhances the system feature capability when installed 
behind a CENTREX or PBX system. 
Please be aware that some of the features listed in this guide may 
not appear in your telephone system due to hardware configura- 
tion or programming. 
NOTE: 
Wherever a CO line is indicated, it can also be a CENTREX (CTX) 
and/or PBX line. 
*Not available on Single-Line electronic telephone. 
f 
,  
						

							GENERAL INFORMATION 
SINGLE-LINE 
ELECTRONIC TELEPHONE 
Your Single-Line electronic telephone is equipped with a blank 
single-line button/LED that functions as both an intercom (INT) 
and CO line button/LED. 
Features are accessed through the use of dial codes listed in this 
guide. To access the features that are allowed using the Single- 
Line electronic telephone, a dial code must be used instead of a 
feature button. A dial code must be available to allow the feature 
to function. For example, the Automatic Callback (ACB)feature is 
allowed due to the dial code 1, while the Do Not Disturb (DND) 
feature is not allowed. 
The following features cannot be used with a Single-Line elec- 
tronic telephone: 
l Automatic Dialing Buttons 
l Do Not Disturb 
l Trunk-to-Trunk Conferencing 
l Two-CO Line Conferencing 
The Single-Line electronic telephone is a non-speakerphone 
model that allows handsfree monitoring, but not handsfree ans- 
werback. Also, the second modular headset connector is not 
available for headset or external interface operation. The Single- 
Line electronic telephone may or may not be equipped with an 
optional Message Waiting LED. 
NOTE: 
The Single-Line electronic telephone is proprietary to Toshiba 
Telephone Systems and will not function when connected 
directly to other telephone systems. 
GENERAL INFORMATION 
BUTTON DESCRIPTIONS 
ALARM BU-ITON m 
A station lo-only programmable option that causes a signal if 
connected to an alarm mechanism. 
ALL CALL VOICE PAGE BUllON m (Se only) 
A single dedicated button that allows a station to voice page all of 
the electronic telephones in the system simultaneously. 
ALPHANUMERIC MESSAGING BUTTON m 
Allows system and personal messages to be displayed on the 
32-character Liquid Crystal Display (LCD). 
ANSWER/CALL BUlTON m 
Places the modem in the answer or originate call mode. 
AUTO BUSY REDIAL BUTTON m 
Allows the user to set up an Automatic Busy Redial after receiv- 
ing busy tone on a dialed CO line call. 
AUTOMATIC CALLBACK BUTTON m 
Recalls a busy or DND station on intercom as soon as that station 
becomes idle. 
AUTOMATIC DIALING BUlTON m 
Provides single-button automatic dialing of telephone number. 
CALL FORWARD BUlTON @j 
Routes all calls on intercom* to another station. 
CALL PICKUP BUTTON m 
Allows CO or intercom calls to be picked up from another station. 
CENTRAL OFFICE LINE BUTTON (9 
Accesses an outside line. 
CONFERENCE BUll-ON m 
Sets up conference calls and alsp used to transfer calls. ’ 
DIRECT STATION SELECTlOli BUlTON m 
Causes a selected electronic telephone to ring by pressing an 
assigned button. 
*A CO line that is programmed to ring at only one station willalso 
be forwarded from that station. 
(continued)  
						

							GENERAL INFORMATION 
BUTTON DESCRIPTIONS (continued) 
DO,NOT DISTURB BUITON m 
Locks the individual station in or out of the Do Not Disturb mode. 
DOOR LOCK BUlTON 
q (l - 4) 
Controls a door lock mechanism. 
HOLD BUTTON m 
Holds outside calls. 
INTERCOM BUT-l-ON m 
Accesses an intercom line. 
MANUAL/AUTO BUTTON m 
Places the modem into manual or automatic answer mode. 
MESSAGE WAITING/FLASH BUlTON m 
MW: Indicates a message is waiting. 
FL: Disconnects and recalls dial tone on a CO line, or is used to 
access CENTREX or PBX features. 
MICROPHONE BUlTON m 
Cuts off the microphone for private conversation. 
MICROPHONE CUTOFF BUTTON m 
Allows a station to turn its microphone off/on while idle. 
MODEM Bull-ON m 
Transfers calls from the station’s INT or CO button to the modem 
phone when used with Voice/Data switching and also discon- 
nects modem calls. 
NIGHT TRANSFER BUTTON 81 
Controls the system’s CO line ringing pattern; takes the place of 
the DND button on the operator’s station. 
PAUSE BUTTON m 
AppJies a pause after the CO line access code in automatic 
dialing telephone numbers behind a PBX. 
POOLED LINE BUTTON 
q 
Allows a group of CO lines to appear under one button. 
GENERAL INFORMATION 
- 
BUTTON DESCRIPTIONS (continued) 
PRIVACY/NON-PRIVACY BUTTON m 
Allows selection of CO line privacy in a non-private system. 
REDIAL BUTTON m 
Redials the last telephone number dialed. 
REPERTORY BUTTON m 
Provides access to automatic dialing numbers. 
SAVE BUTTON m 
Saves telephone number during conversation and automatically 
redials that number when button is depressed in the idle state. 
SPEAKER BUlTON m 
Turns the speaker on/off. 
TONE BU-ITON m 
Changes the outpulsing of the CO line in use from DTMF tone to 
rotary pulse and back.  
						

							TC3St-ilBA 
INFORMATION  GENERAL 
___-._ 
LED INDICATIONS 
CO INCOMING CALL 
Aslowflashrate(%-sec. on -l/2-sec. off)indicatestheCO/PBX 
line on which the call is coming in. 
CONFERENCE 
A very fast flash rate ( 10 impulses per second (IPS)) indicates the 
CO line presently in the Conference mode. Other stations’ LEDs 
also show same indication for that line. 
EXCLUSIVE HOLD 
A very fast flash rate (10 IPS) indicates the CO line is placed on 
Exclusive Hold. 
HOLD RECALL 
A quick flash rate matching the tones (2 IPS for 1 sec. - 10 IPS 
for 1 sec.) reminds a station which line has been on hold for the 
programmed period of time. 
INTERCOM CALL 
A pulsating on/off flash rate (10 IPS for 1 sec. on and 1 sec. off) 
appears on the INT LED at the station that is being called. 
IN-USE 
A steady, double flash rate(2 sec. on - ?/s-sec. off - %-sec. on 
- 
l/8-sec. off) indicates the CO line presently in use at the station 
that originated the call. Other stations’ LEDs are on steady for 
that time. 
ON-HOLD 
A fast (4 IPS) flash rate (%-sec. on - %-sec. off) indicates the 
CO line placed on hold at the station. The LEDs of the CO line on 
holdflashata medium rate(3/4-sec. on - %I-sec.off)attheother 
‘stations. If using the Pooled Line button, the hold indication is 
only at the station that places the call on hold. 
AUTOMATIC DIALING 
AUTOMATIC DIALING 
TO CALL AN AUTOMATIC DIALING NUMBER 
1) Lift the handset. 
2) Depress any available (9 line button. 
l Listen for dial tone. 
3) Depress the m (or the fl ) button. 
4) Dial the 2-digit automatic dialing code for the desired tele- 
phone number. 
l Your system will automatically dial the number for you. 
5) Hang up when the call is completed. 
TO CHAIN DIAL AUTOMATICALLY 
Dials two or more automatic dialing numbers during one call. 
1) Lift the handset. 
2) Depress any available m line button. 
l Listen for dial tone. 
3) Depress the m (or the 1) button. 
4) Dial the 2-digit automatic dialing code for the first telephone 
number to be dialed. 
5) Depress the m (or the i ) button. 
6) Dial the 2-digit automatic dialing code for the second tele- 
phone number to be dialed.” 
7) Repeat the above steps for each subsequent number to be 
dialed. 
l Your system will automatically dial the number for you. 
8) Hang up when the call is completed. 
*Only the first number dialed during the chain dial will be 
repeated by the Repeat Last Number Dialed feature.  
						

							AUTOMATIC DIALING 
AUTOMATIC DIALING BUTTONS 
PROGRAMMAl3LE OPTION 
After accessing a CO line, automatic dialing for telephone 
number storage and use is available by depressing them button 
instead of a 2-digit access code. Each a button stores one 
telephone number (up to 16 digits).* 
TO STORE A TELEPHONE NUMBER** 
1) Do not lift the handset. 
2) Depress the a(or m) and a(or m) buttons, respectively. 
3) Depress the m button you wish to use. 
4) Dial the telephone number to be stored( 16 digits maximum).*** 
5) Depress the m (or m ) button to record the number in 
memory. 
6) Repeat the above steps for each m button. 
“Up to 29 digits with the Store Chain Dial Number feature. 
** Repeat this procedure to replace the stored telephone numbers 
with new ones. 
*** It may be necessary to insert a pause after the trunk access code 
to allow for dial tone delay. If so, depress the m (or m) 
button after entering the CENIREX or PBX access code. 
REPEAT LAST NUMBER DIALED 
PROGRAMMABLE OPTION 
This feature enables you to automatically redial the last number 
called by pressing the m button, which also serves the same 
function as the a button. 
TO REDIAL LAST NUMBER CALLED 
1) Lift the handset. 
2); Depress any available CO line button. 
II 
l Listen for dial tone. 
3) Depress the m (or the i ) button. 
l The last telephone number you dialed will automatically 
be redialed. 
4) Hang up when the call is completed. 
AUTOMATIC DIALING 
SAVED NUMBER REDIAL 
PROGRAMMABLE OPTION 
This feature enables you to store a dialed telephone number and 
later redial that number by pressing a single button. 
TO SAVE A TELEPHONE NUMBER 
1) Lift the handset. 
2) Obtain a dial tone. 
3) Dial the desired telephone number. 
4) Depress the m button. 
l The telephone number is saved for future use. 
TO DIAL A SAVED TELEPHONE NUMBER 
1) Lift the handset. 
2) Obtain a dial tone. 
3) Depress the m button. 
0 Saved number will be automatically dialed. 
TELEPHONE NUMBER STORAGE 
TO STORE A TELEPHONE NUMBER IN SYSTEM AUTO- 
MATIC DIALING MEMORY” 
Automatic dialing telephone numbers can be stored in the sys- 
tem memory by station 10 only. 
1) 
Do not lift the handset. 
2) Depress the fl and u buttons, respectively. 
3) Dial a 2-digit automatic dialing code. 
l System codes run consecutively from 60 - 99. 
4) Dial the telephone number to be stored (16 digits maximum).** 
5) Depress the above steps with every number to be stored (up 
to the maximum of 40). 
6) Write down the address codes..and telephone numbers fon 
future reference. 1 
(continued)  
						

							AUTOMATIC DIALING 
TELEPHONE NUMBER STORAGE (continued) 
TO STORE A TELEPHONE NUMBER IN STATION AUTO- 
MATIC DIALING MEMORY* 
Automatic dialing telephone numbers can be stored by each 
station. 
1) Do not lift the handset. 
2) Depress the 1 and 1 buttons, respectively. 
3) Dial a 2-digit automatic dialing code. 
l Station codes run consecutively from 10 - 49. 
4) Dial the telephone number to be stored (16 digits maximum).** 
5) Depress the a button to record the number in memory. 
6) Repeat the above steps with every number to be stored( up to 
the maximum of 40). 
7) Write down the address codes and telephone numbers for 
future reference. 
TO STORE A CHAIN DIAL NUMBER 
Links a second number (13-digit maximum) to a number stored 
in one of ten locations in the system automatic dialing memory 
(SO - 99). Any station can link any of its assigned auto dialing 
numbers ( 10 - 49) to codes SO - 99, however station 10 is 
required for linking codes 60 - 89. (All other procedures for 
entering numbers apply.) 
1) Depress the 1 and 1 buttons. 
2) Dial an applicable 2-digit automatic dialing code. 
3) Depress the 0 button. 
4) Dial the 2-digit code to which this number will be linked (SO 
- 99) 
5) Dial the number to be chained (13 digits maximum). 
6) Depress the 1 button to record the number in memory. 
*Repeat this procedure to replace the stored telephone numbers 
with new ones. Entering an automatic dialing code that has 
already been used will replace the current telephone number 
with any new one entered. 
** It may be necessary to insert a pause after the trunk access code 
to allow for dial tone delay. lf so, depress the m (or m) 
S.tbutton after entering the PBX access code. 
AUTOMATIC DIALING 
* AND # TONE DIALING 
When the * or # tones must be output (for computer input service 
or other use), the Automatic Dialing feature must be disabled to 
permit manual dialing of the 1 and m buttons. (Applicable only if 
m and m buttons are not programmed.) 
TO OUTPUT * AND # TONES 
1) Lift the handset. 
2) Depress any available [9 line button. 
2) Dial any desired directory number. 
4) To disable the Automatic Dialing feature, thereby permitting 
the * and #tones to be output manually, depress theNbutton 
and then the fl button. 
NOTE. 
Only manualdialing willbe possible; the special + and# tones as 
well as digits 0 - 9 will be output as dialed. The Automatic 
Dialing feature will be restored when the station is hung up or 
placed on hold.  
						

							CALL FUNCTIONS 
-__ 
AUTO BUSY REDIAL (ABR) 
Afrer reaching a busy outside nurnber, the system will automati- 
cally redial that number at programmed intervals. 
TO USE AUTO BUSY REDIAL 
1) Lift handset. 
2) Depress any available CO line and dial the telephone number. 
l Receive busy tone. 
3) Depress m button or m 11. 
l ABR LED blinks. 
4) Hang up. 
5) At programmed intervals (30/60 seconds), the system will 
redial the number (15 times maximum). 
6) 
l With each attempt, if busy, ABR will reset for next try. 
When the called party is ringing: 
0 CO or INT LED blinks. 
l Warning tone is heard. 
7) Pick up handset and wait for party to answer. 
T6 CANCEL ABR 
1) Depress the m button or [IiTI 4 d . 
NOTE: 
ABR will not be attempted while the station is busy on another 
call but will continue to time out. 
AUTOMATIC CALLBACK (INTERCOM) 
After reaching a busy or DND station on an intercom call, you 
niay use Automatic Callback. 
TO USE AUTOMATIC CALLBACK 
1A) Dial a or E] for Override (see OVERRIDE). 
i’B) Depress them butt& &‘&;i to set Automatic Callback. 
l Busy tone stops. 
@ You will hear dial tone for 2 seconds and then busy tone 
again. 
(continued) 
CALL FUNCTIONS 
AUTOMATIC CALLBACK (INTERCOM) (continued) 
2) Go on-hook. You may make other calls while waiting for the 
called station to become available. 
3) When the called station becomes idle: 
l Your telephone rings at a fast rate. 
4) Answer the call within 9 seconds to prevent the callback 
from being cancelled. 
l You hear a single tone. 
5) Proceed to voice announcement. 
6) Proceed with the conversation. 
NOTES: 
1. You may cancel the request anytirne prior to the callback by 
depressing the m button and dialing 0 0. 
2. It after answering a callback, you hear a busy tone, it means 
the called party has already received or originated another 
call. Your request is not cancelled. You will be called again 
the next time the station becomes idle. 
AUTOMATIC OFF-HOOK SELECTION 
PROGRAMMABLE OPTION 
Allows Automatic Off-hook Selection of either an intercom (INT) 
or a CO line. 
TO MAKE A CALL 
1) Lift the handset. 
l You will be connected to the option programmed. 
NOTE. 
If you hear silence after going off-hook, you must depress the G 
button or a 19 line button before making a call. I