Panasonic Voice Processing System Kx Tva50 Subscribers Manual

							Subscriber’s Manual
81
6.5 Changing the Service 
Mode Setting
When an incoming call is received by a 
Service Group, the way the call is 
handled is determined by the Service 
Mode assigned to the Service Group 
which received the call.
– If the Service Mode is set to 
Automatic, the call will be handled 
by the Call Service assigned to the 
current time mode.
– If the Service Mode is set to one of the 
manual modes (day, night, lunch, or 
break), the Call Service assigned to 
that time mode will always handle the 
call.
– If the Service Mode is set to PBX 
Control Mode, the VPS will switch 
time modes when the PBX does, and 
the call will be handled by the Call 
Service assigned to the current time 
mode (available with APT/DPT 
Integration only).
Only the System Manager or System 
Administrator can change the Service 
Mode. Once it is changed, the setting is 
retained even after if the VPS is 
shutdown.
Note
 If the VPS is being programmed via 
KX-TVA Maintenance Console, the 
System Manager cannot change the 
Service Mode. The VPS will 
announce, Sorry, this function is not 
available.
Assigning the Service Mode
There are following Service Modes 
available:

Automatic Mode: Incoming calls 
will be handled by the Call Service assigned to the current time 
mode.
Manual Day Mode: Incoming calls 
will be handled by the Call Service 
assigned to the day mode, 
regardless of the time of day.
Manual Night Mode: Incoming 
calls will be handled by the Call 
Service assigned to the night 
mode, regardless of the time of 
day.
Manual Lunch Mode: Incoming 
calls will be handled by the Call 
Service assigned to the lunch 
mode, regardless of the time of 
day.
Manual Break Mode: Incoming 
calls will be handled by the Call 
Service assigned to the break 
mode, regardless of the time of 
day.
PBX Control Mode: The VPS will 
switch time modes according to 
when the PBX changes time 
modes, and incoming calls 
handled by the Call Service 
assigned to the current time 
mode. This mode is available only 
with APT/DPT Integration. If this 
mode is selected when using 
other integration types, the VPS 
will operate in Automatic Mode.
Note
 Depending on the model and/or the 
software version of the connected 
PBX, PBX Control Mode may not 
function properly. For more 
information, consult your dealer.
In the Automatic Mode, services have the 
following order of priority:
Automatic Log-in (Toll Saver) > 
Holiday Service > Caller ID Call  
						

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Routing > DID Call Routing > Trunk 
Service > Port Service 
(Automatic Log-in [Toll Saver] has the 
highest priority.)
In the Manual Modes (Day, Night, Lunch, 
or Break), services have the following 
order of priority:
Automatic Log-in (Toll Saver) > 
Caller ID Call Routing > DID Call 
Routing > Trunk Service > Port 
Service 
(Holiday Service are disregarded.)
Follow the steps below to assign a 
Service Mode to each Service Group 1-8.
1.Log in to the Main Menu.
 See 6.1 Logging in to the 
System Managers Mailbox.
2. 
3.Enter the Service Group number 
(1-8).
4. to change.
5.Select the desired Service Mode. 
 for Automatic Mode.
 for Manual Day Mode.
 for Manual Night Mode.
 for Manual Lunch Mode.
 for Manual Break Mode.
 for PBX Control Mode.
6. to accept.
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6.6 Changing the 
Company Greeting 
and Incoming Call 
Service Setting
When the VPS answers calls, it greets the 
callers with a Company Greeting and 
then activates an Incoming Call Service. 
The System Manager or System 
Administrator can choose:
– The appropriate company 
greeting for each time mode (Day, 
Night, Lunch, and Break) of each 
call service. The default company 
greeting is the System Greeting.
– The desired Incoming Call Service 
for each time mode of each call 
service. The default service is 
Automated Attendant service.
– The assignment of the Service 
Group for each Port/Trunk.
Note
 If the VPS is being programmed via 
KX-TVA Maintenance Console, the 
System Manager cannot change the 
Company Greeting and Incoming Call 
Service Setting. The VPS will 
announce, Sorry, this function is not 
available.
Changing Service Group Setting
1.Log in to the Main Menu.
 See 6.1 Logging in to the 
System Managers Mailbox.
2. 
3. to change Service Group 
setting.
4.Enter the Service Group Number 
(1-8).
5.Select the desired Time Service 
period entry. 
 for Day Time ser vice.
 for Night Time service.
 for Lunch Time service.
 for Break Time service.
6. to change the Company 
Greeting.
 to change the Incoming Call 
Service.
7. to change the setting, then 
continue from step 8 for the 
Company Greeting setting, or step 
10 for the Incoming Call Service 
setting.
 to accept.
8.Select the desired setting entry.
 to select a Company 
Greeting number.
 to select the System 
Greeting, then continue from step 
12.
 to disable, then continue from 
step 12.
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9.Enter a Company Greeting number 
(1-32), then continue from step 12.
10.Select the desired setting entry.
 to set Voice Mail Service, 
then continue from step 12.
 to set Automated Attendant 
Service, then continue from step 
12.
 to set Custom Service.
 to set Interview Service.
11.Enter the Custom Service number 
(1-100), or the Interview Mailbox 
number.
12. to accept.
Changing Service Group 
Assignment
1.Log in to the Main Menu.
 See 6.1 Logging in to the 
System Managers Mailbox.
2. 
3. to change Service Group 
Assignment.
4. for Port setting.
 for Trunk setting.
5.Enter the Port/Trunk number.
6. to change the service group, 
then continue from step 7. 
 to accept.
7.Enter the Service Group Number 
(1-8). 
(1-8, or 9: to disable [for Trunk 
setting only])
8. to accept.
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6.7 Delivering Messages
The System Manager can deliver a 
message to multiple subscribers with one 
operation. Messages can be sent to all 
subscribers (Broadcasting Message 
feature) or to specified subscribers only. 
When delivering a message to specified 
subscribers, the System Manager can 
receive verification when the recipients 
listen to the message.
Delivering Messages to All 
Mailboxes (Broadcasting 
Messages)
The Broadcasting Messages feature 
allows the System Manager to deliver the 
same message to all subscribers mailbox 
at the same time. The message has top 
priority to other regular message to be 
heard, other than that, it is treated like a 
regular message. This feature is useful 
when informing subscribers about the 
current VPS status such as remaining 
hard disk capacity, requesting that 
unnecessary messages be erased, etc.
1.Log in to the Main Menu.
 See 6.1 Logging in to the 
System Managers Mailbox.
2.
3.
 to record a broadcast 
message.
4. to end recording.
5. to accept.
Delivering Messages to Specified 
Mailboxes
Use this feature to deliver the same 
message to one or more subscribers by 
specifying their mailbox numbers.
1.Log in to the Main Menu.
 See 6.1 Logging in to the 
System Managers Mailbox.
2.
3.
Enter the mailbox number of the 
intended recipient.
 Enter by name by pressing [#] 
[1] first.
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Use a Mailbox Group by 
specifying its number.
4. to accept.
5. to record a message.
 Press [2] to add mailbox 
numbers. Press [3] to review 
the mailing list. Press [ ] to 
cancel message transfer.
6. to end recording.
7. to accept.
8.   to specify the delivery 
time.
 Press [1] [2] to send the 
message immediately, then 
continue from step 14.
9.Enter the desired delivery time, 
then .
10. for AM.
 for PM.
 This option may not be 
available if the VPS is 
programmed to use 24-hour 
time.
11.Enter the day of the month for 
deliver y, then  .
For example:
 If today is February 16 and you 
enter [1] [7] [#], the message 
will be delivered tomorrow.
 If today is February 16 and you 
enter [5] [#], the message will 
be delivered on March 5.
12. to accept.
13. to make the message urgent.
 to continue.
14. to make the message private.
 to continue.
15. to request a receipt.
 to continue.
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6.8 Changing the System 
Managers Password
The System Manager must enter the 
System Manager password in order to log 
in before performing any System 
Manager task. In order to ensure system 
security, we recommend selecting a long 
(maximum 16 digits) password that can 
not be easily guessed.
Note
 If the VPS is being programmed via 
KX-TVA Maintenance Console, the 
System Manager cannot change the 
System Manager password. The VPS 
will announce, Sorry, this function is 
not available.
1.Log in to the Main Menu.
 See 6.1 Logging in to the 
System Managers Mailbox.
2.
3.
 to change the mailbox 
password.
 to accept the current setting.
4.Enter the desired password, then 
.
5. to accept.
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Section 7
Message Managers 
Guide
7.1 Logging in to the 
Message Managers 
Mailbox
The Message Manager must log in before 
performing any Message Manager task. 
To log in as the Message Manager, 3 
items of information must be known: the 
extension number of a port connected to 
the VPS, the Message Managers 
mailbox number, and the Message 
Managers mailbox password. 
– The Message Managers mailbox 
number is 98, 998, 9998 or 99998 
depending on the mailbox number 
length specified in System 
Programming.
– The Message Managers 
password can be assigned by the 
System Administrator using KX-
TVA Maintenance Console or by 
the Message Manager using his 
or her extension telephone.
Note
 Before the Message Manager can 
perform Message Management 
(recording Custom Service Menus, 
messages, etc.), Message Manager 
Access from Telephone must be 
enabled and Password for Message 
Manager must be set by the System 
Administrator using KX-TVA 
Maintenance Console.
 The VPS will announce the number of 
total messages, the number of new 
messages, or the length of new 
messages depending on the COS 
settings of the Message Manager. If there are new messages in the 
mailbox, the messages will be played 
automatically. The Message Manager 
can listen to them continuously without 
listening to the system prompts. This 
feature is only available when Yes is 
set for Autoplay New Message in the 
Class of Service (COS) settings.
 While listening to messages, playback 
volume and speed can be adjusted by 
pressing [8] for volume and [9] for 
speed. 
						

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Automatic Log-in
1.Go off-hook.
2.Enter the extension number of the 
VPS.
3. 
Manual Log-in
1.Go off-hook.
2.Enter the extension number of the 
VPS.
3. 
4. and your mailbox number.
 The System Managers 
mailbox number is 98, 998, 
9998 or 99998.
5. 
Note
 For more information on logging in, 
see 2.1 Logging in to Your Mailbox.
Password#
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Password# 
						

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7.2 Managing the General 
Delivery Mailbox
One of the Message Managers functions 
is to check the General Delivery Mailbox 
for messages and transfer them to the 
appropriate mailbox or mailboxes 
(Mailbox Groups may be used). This can 
be done at any time using the telephone.
Listening to Messages
The Message Manager can monitor the 
status of the General Delivery Mailbox 
through his or her mailbox. He or she can 
listen to the messages stored in the 
General Delivery Mailbox and, if 
necessary, transfer them to their intended 
recipients.
1.Log in to the Main Menu.
 See 7.1 Logging in to the 
Message Managers Mailbox.
2. to listen to new messages.
 to listen to old messages.
 to listen to deleted 
messages.
3.The VPS plays each message, 
identifying the sender and 
indicating when the message was 
recorded.
 to repeat this message.
 to replay the previous 
message.
 to play the next 
message.
 to listen to the message 
envelope.
 VPS programming determines 
if the message envelope is 
played before each message, 
after each message, or only 
when you press [2] [3].
 to resume Bookmark 
(when Bookmark is set).
 to save as new (when 
the new message is listened).
 to erase this message.
 to reply.
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